Fri.Sep 13, 2024

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Customer Retention Strategies in Sales

Anthony Cole Training

If your goal is to retain and expand relationships, it is important to create a consistent and remarkable experience for your customers, clients, and potential clients. If you are not providing a superior experience, your clients might start asking, “ Then, who will?

Sales 331
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United Airlines to Introduce Free Starlink Wi-Fi to Entire Fleet

Skift Blog

Skift Take: United will become one of the biggest carriers to use Starlink Wi-Fi as it seeks to court more business and premium travelers with free and high-speed internet access.

Business 307
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Spark by Hilton Brand Opens First Canadian Hotel

Lodging

TORONTO, Canada, and McLEAN, Virginia—Hilton and JM Hospitality Inc. announced the opening of Spark by Hilton Toronto Markham, marking the brand’s entry into the Canadian market. Situated in the tech and business hub just 28 kilometers north of Toronto, the opening of the first Spark in Canada signals a milestone for the premium economy brand. Spark by Hilton Toronto Markham joins eight other Spark hotels in various stages of development across Canada, highlighting the brand’s […] Th

Branding 264
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Is the Thrill Gone in Online Travel? Experiences to the Rescue? Hear More at Skift Global Forum

Skift Blog

Skift Take: Five years from now, will Airbnb be at the top of the heap in short-term rentals? Will Chase Travel be a headliner? Will future generations yearn to travel as current ones do?

Travel 301
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Renaissance Orlando Resort and Spa Opens After Renovation

Lodging

ORLANDO, Florida—Located in the Disney Springs Resort Area in Lake Buena Vista, Florida, Renaissance Orlando Resort and Spa is open for accommodations, meetings and events, spa, and dining experiences. The full-service resort has 394 guestrooms, more than 25,000 square feet of indoor and outdoor meeting space, a zero-entry pool and hot tub, and a farm-to-table restaurant called American Kitchen Bar & Grill.

Resorts 162
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Boeing Production Crisis Deepens as Workers Begin Strike

Skift Blog

Skift Take: What a difference a few days makes. After delight on Sunday that a tentative deal was reached with union officials, Thursday's overwhelming rejection by members sees Boeing flying into yet another storm.

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4 Top Hotel Storylines for Marriott, Wyndham, and MGM Resorts

Skift Blog

Skift Take: We'll ask top industry players to spill the beans on where they expect growth to come from for hotel companies, whether the U.S. has a solid gameplan for hosting several international sports events, and other burning questions.

Resorts 293
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CoStar: U.S. Hotel Performance Lowers From Previous Week

Lodging

WASHINGTON—The U.S. hotel industry reported lower performance results than the previous week, according to CoStar’s latest data through Sept. 7, 2024. U.S. Hotel PerformanceSeptember 1-7, 2024 Percentage change from comparable week in 2023:Occupancy: 57.8 percent (down 4.2 percent)ADR: $149.67 (down 1.0 percent)RevPAR: $86.48 (down 5.2 percent) Among the Top 25 Markets, Houston saw the highest year-over-year increases in occupancy (up 8.0 percent to 57.1 percent) and RevPAR (up 18.5 percent to $

Occupancy 162
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Peter Kern Exits Expedia Board as New CEO Makes Changes

Skift Blog

Skift Take: Did Ariane Gorin's strategy changes speed Peter Kern's departure from the Expedia Group board?

Travel 292
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Renaissance Orlando Resort and Spa opens

Hotel Business

Renaissance Orlando Resort and Spa has opened in the Disney Springs Resort Area in Lake Buena Vista, FL, following a $25-million renovation and rebranding from the B Resort & Spa. The property is managed by Davidson Hospitality Group. The full-service resort features 394 guestrooms; more than 25,000 sq. ft. of indoor and outdoor meeting space; a zero-entry pool and hot tub; and signature farm-to-table restaurant, American Kitchen Bar & Grill.

Resorts 105
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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The Most Powerful People in Travel – Skift Travel Podcast

Skift Blog

Skift Take: How do you measure power and influence? We discuss our process on this episode of the Skift Travel Podcast.

Travel 261
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Product watch: Rainshower Aqua Pure from GROHE

Hotel Designs

Hotel Designs Product watch: Rainshower Aqua Pure from GROHE Product watch: Rainshower Aqua Pure from GROHE With the new Rainshower Aqua Pure, GROHE SPA has expanded its portfolio by introducing a firstclass shower solution that not only aligns with the pursuit of a healthier lifestyle, but also effortlessly caters to the growing demand for a more refined sense of aesthetic in the bathroom… The new Rainshower Aqua Pure embodies the sub-brand’s essence of ‘Salus per aquam’ – La

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Google’s Best Travel App, NYC Hotel Protest and Blue Lagoon Tourism

Skift Blog

Skift Take: Today's podcast looks at Google Wallet's latest rollout, labor controversy in New York City's hotels, and the rebound of Iceland's Blue Lagoon.

Tourism 144
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The Nittany Lion Inn reopens after renovation

Hotel Business

The Nittany Lion Inn at Penn State University, a joint partnership with Rockbridge and Scholar Hotels , recently reopened after a complete refresh with new restaurants and decor. The Georgian colonial-style building, which originally opened in 1931, has long been a gathering place for major university events, from pre-game gatherings and post-win celebrations to weddings, corporate events and reunions over its nearly 100-year history.

Events 98
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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The Westin Bayshore, Vancouver Wins B.C.’s Best MICE Hotel 2024

Hotelier Magazine

VANCOUVER — On September 4 in Ho Chi Minh City, Vietnam, The Westin Bayshore, Vancouver’s general manager, Paul Cannings, accepted the World MICE (Meetings, Incentives, Conferences and Exhibitions) Award for British Columbia’s Best MICE Hotel 2024. This marks the second year in a row the iconic urban resort property takes this prestigious title for business gatherings in the province.

Events 52
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U.S. hotel results for week ending Sept. 7

Hotel Business

The U.S. hotel industry reported lower performance results than the previous week, according to CoStar’s latest data through Sept. 7. September 1-7 (percentage change from comparable week in 2023): Occupancy: 57.8% (-4.2%) ADR: $149.67 (-1.0%) RevPAR: $86.48 (-5.2%) Among the top 25 markets, Houston saw the highest year-over-year increases in occupancy (+8.0% to 57.1%) and RevPAR (+18.5% to $65.62).

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Introducing Luxury Serviced Residences Within Ariva’s Upscale Resort&Style Community for Travelers Visiting Las Vegas for Work or Leisure

Hotel News Resource

Month&Long Rentals Provide Welcoming Retreats with Luxe Amenities and Services Located Within Easy Reach of the Strip’s Premier Restaurants, World&Renowned Events and Vibrant Nightlight

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JLL arranges acquisition financing for Seattle-area Residence Inn

Hotel Business

JLL’s Hotels & Hospitality group has secured acquisition financing for the Residence Inn Seattle East/Redmond, a 180-room hotel located in Redmond, WA. Working on behalf of the new owner, Clearview Hotel Capital LLC , JLL secured a five-year, fixed-rate loan through a low-cost, life insurance-based lending group offering highly favorable financing terms.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Maximizing Profits: Tips for Selecting the Right Channel Management System for Your Independent Property

Hotel News Resource

No hotelier needs to be convinced of the importance of listing their properties on multiple online platforms. In fact, the average independent hotel is listed on 5 to 7 different channels.

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Smith Hill, Bain JV originates $57M financing for Nashville Embassy Suites

Hotel Business

The joint venture between Smith Hill Capital , the commercial real estate debt investment management business of the Procaccianti Companies , and Bain Capital’s Special Situations team originated a first mortgage financing for the Embassy Suites by Hilton Nashville Airport. The first mortgage has a total available balance of $57 million. The 305-key property is close to Nashville International Airport, downtown Nashville and One Century Place Conference Center.

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Protect NYC Tourism Coalition Rallies Against City Council’s Catastrophic Hotel Bill

Hotel News Resource

Article - Protect NYC Tourism Coalition Rallies Against City Council’s Catastrophic Hotel Bill - Int.

Tourism 45
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How to increase F&B guest spend and profitability with mobile ordering

Hotel Business

By Kate Fuller As many guests and operators prepare for the upcoming season, have you been keeping up to date with the latest stats around current guest behaviours, demands and expectations? Specifically, those relating to mobile ordering and how guests interact with you and your digital menus to ensure you are maximising every sales opportunity? In short, the headlines speak for themselves.

Revenue 52
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Guide on Hotel Star Rating System. How does it work for Hotels?

Hotelogix

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. This article delves into the hotel star rating system, how it operates, the criteria used for determining ratings, who rates the hotels, and helpful steps hoteliers can take to check and improve their hotel’s st

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Omni Hotels & Resorts to Develop a 135&Room Convention Hotel in Midland, TX

Hotel News Resource

Omni Hotels & Resorts has signed a development agreement with Midland Downtown Renaissance, LP, a collaborative effort by leading Midland&based companies, foundations and investors, to develop and manage a highly anticipated 135&room luxury hotel in the heart of downtown Midland, Texas.

Resorts 40
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8 Revenue Management Trends that Define 2024 & Beyond

Xotels

As a leader in revenue management consulting , we’re always at the forefront of what is happening in the hotel industry ─ and keeping a close eye on how revenue management trends keep evolving. In this article, we take you on a deep dive to understand the most important trends in revenue management and highlight which opportunities will help your hotel stay ahead of the game.

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Guide on Hotel Star Rating System. How does it work for Hotels?

Hotelogix

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. This article delves into the hotel star rating system, how it operates, the criteria used for determining ratings, who rates the hotels, and helpful steps hoteliers can take to check and improve their hotel’s st

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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8 Revenue Management Trends that Define 2024 & Beyond

Xotels

As a leader in revenue management consulting , we’re always at the forefront of what is happening in the hotel industry ─ and keeping a close eye on how revenue management trends keep evolving. In this article, we take you on a deep dive to understand the most important trends in revenue management and highlight which opportunities will help your hotel stay ahead of the game.