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Skift Take: The partnership with OneFineStay, which offers hand-picked luxury homes and personalized concierge services, represents a strategic expansion of both companies' reach in the affluent traveler segment.
The time has come to recognise the top performers in the hotel industry across Australia, New Zealand and the South Pacific with entries now open for the 2025 HM Awards for Hotel and Accommodation Excellence, presented by Sealy Posturepedic. Highly regarded as the must-attend awards night for the accommodation and hospitality industry, HM Awards recognises the industry’s brightest stars across a range of categories from people and projects to standout properties.
Skift Take: Delhi’s decision to drop police from the licensing requirement may have been prompted by staff shortages, but for the hotel industry, long weighed down by high entry barriers, it’s a much-needed step toward easier business.
In the hotel industry, “future-proofing” is often narrowly defined through a technology-first lens from automated check-in systems, AI-powered service platforms, and digital-only guest journeys. While innovation remains vital to long-term success, hospitality is, and always will be, a human-facing business. A great hotel experience is always the sum of many elements, including design, comfort, and personalization, but the most critical thread remains the team behind it and how the brand communic
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Three Accor-operated hotels in Melbourne have hit the market, representing a portfolio sale worth an estimated AU$$200 million. The divestment of Action Hotels’ Victorian portfolio, led by Savills Australia and New Zealand, sees a total of 575 rooms on offer – individually, in any combination, or as a complete set – making it one of the largest hotel portfolio opportunities to hit the Australian market this year.
BETHESDA, Maryland—Stayntouch announced a partnership with First Hospitality. First Hospitality selected Stayntouch PMS to support its independent hotels, enhancing operational agility, driving mobile-enabled service, and delivering a seamless, personalized guest experience. First Hospitality chose Stayntouch’s PMS for its: ● Fast, reliable performance, delivering 100-percent uptime and response times over 30-percent faster than their previous legacy system. ● Mobile-first design, enabling staff
Skift Take: Carnival is using aggressive marketing and exclusive destinations to sustain historically high cruise prices, even as economic uncertainty weighs on other travel sectors.
Skift Take: Carnival is using aggressive marketing and exclusive destinations to sustain historically high cruise prices, even as economic uncertainty weighs on other travel sectors.
QT Newcastle welcomes new General Manager Luke Roberts-Lalli has joined QT Newcastle as General Manager, taking the reins from Michael Stamboulidis who recently joined QT Auckland. Roberts-Lalli brings over a decade of experience in luxury hospitality, including at QT Gold Coast where he served as Executive Assistant Manager. In 2023, he was selected for EVT’s Executive Leadership Accelerator, a program dedicated to shaping future leaders across the group.
ROSEMONT, Illinois—Hyatt Centric Chicago O’Hare, located less than two miles from Chicago’s O’Hare International Airport, is now open following the completion of a revitalization project. Managed by Maverick Hotels & Restaurants, the property includes 206 guestrooms, recreational facilities, complimentary airport shuttle services 24 hours a day, a full-service restaurant with a 50-seat three-season patio for al fresco dining, covered parking options, and more.
Skift Take: As visitor numbers climb and warnings of environmental risks mount, it remains to be seen whether new rules will be introduced, or if Antarctica will remain a frontier for high-carbon adventure tourism.
ATLANTA and SAN ANTONIO—Peachtree Group marked a significant milestone in the construction of the 10-story, 171-room Residence Inn by Marriott in downtown San Antonio with a topping out ceremony, celebrating the completion of the building’s structural phase. Scheduled to open in the summer of 2026, Residence Inn is being co-developed with Merritt Development Group.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Accor welcomed over 350 leaders to its General Managers Leaders Conference at the Gold Coast this week. Global and regional leaders were in attendance, including Accor Deputy CEO Jean-Jacques Morin and Chief Executive Officer – Middle East, Africa, Asia Pacific, Duncan O’Rourke, and Chief Operating Officer – Pacific Adrian Williams. Speaking to HM as part of a media roundtable at the newly opened Mondrian Gold Coast, Morin discussed the growth in franchising in Australia and around the globe.
SAN DIEGO, California—Hotel del Coronado announced the completion of the revitalization of its Victorian building, the final milestone in Blackstone Real Estate’s more than $550 million restoration plan to enhance the property. “From its earliest days, Hotel del Coronado has been a pioneer, continuously redefining the resort experience,” said JP Oliver, managing director, Hotel del Coronado. “After this transformative journey, we are proud to set a new benchmark for resor
Skift Take: Adani landing two big funding deals back-to-back says a lot about how easily the group can tap into global money. And it’s happening just as India’s trying to catch up on airport infrastructure.
DENVER, Colorado—Stonebridge announced the appointment of Adam Snow as executive vice president and chief strategy officer. In this new role, Snow will lead strategic development, encompassing brand alignment, corporate growth, and property-level strategy. By partnering closely with on-property and above-property leaders, Snow will help each hotel. “Adam is a bit of a unicorn; his rare blend of strategic leadership and hands-on analytics, combined with his hospitality and commercial experi
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Skift Take: Hawaii Governor Josh Green appears to be cleaning house at the state's tourism authority after calling it a "hot mess." An overhaul gives the state the chance to pioneer a new tourism model.
From major chains to independent hotels, HiJiffy’s latest survey shows that AI is no longer a future trend, it’s a present-day reality. But as automation becomes more deeply embedded in hotel operations, a more nuanced question is emerging: where is the line? That very question is the starting point of HiJiffy’s latest white paper exploring how AI is reshaping hospitality and how to strike the right balance between technological efficiency and human touch.
Skift Take: Airlines and airports are working hard to stabilize operations after a dramatic 24 hours. Monday’s operational fallout was not universal, but ongoing airspace restrictions will continue to have a broad impact.
AAA projects 72.2 million people will travel at least 50 miles or more from home over the Independence Day holiday period from Saturday, June 28 to Sunday, July 6. This year’s domestic travel forecast is an increase of 1.7 million travelers compared to last year and 7 million more than in 2019. AAA’s Independence Day forecast includes two weekends instead of one to better reflect the flow of holiday travelers.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Skift Take: Federal law prohibits corporations from contributing directly to federal political candidates, but these funds from executives can still go a long way to furthering their policy interests.
AHICE Fiji Islands has raised FJD$3150 for Nadi-based children’s orphanage, Treasure House Fiji , through a Charity Golf Day presented by Tappoo. Over 20 hotel industry leaders took to the course at Denarau Golf And Racquet Club in Ambrose teams on Wednesday June 25 to play in the first-ever AHICE Charity Golf Game. All green fees were generously covered by Tappoo, with Treasure House Fiji selected as their chosen charity.
Skift Take: Chinese travellers are coming back, albeit differently. The way they plan, what they care about, and what they expect has shifted. And that means destinations, hotels, and retailers need to shift with them.
Cathay Pacific is set to increase its Brisbane and Perth services from 26 October 2025, offering twice daily flights, year-round from each city. The number of Cathay Pacific flights per week for Perth will rise from 11 to 14, while Brisbane services will expand from 12 to 14 per week. Sydney and Melbourne continue their multiple daily services alongside seasonal flights from Cairns, while a new summer seasonal service from Adelaide is returning to the Southwest Pacific network, with non-stop fli
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Skift Take: The DGCA hasn’t tied these findings to the recent Air India crash, but the timing says a lot. As India’s aviation sector grows fast, these lapses raise questions about who’s keeping things in check, and whether current safeguards are enough.
STAAH SwiftBook’s integration with Google booking links is driving more direct revenue for thousands of properties around the world. We all know how guests book today: they Google it. Whether it’s a luxury resort or a local boutique hotel, the journey almost always begins with a search — and more often than not, that search happens on Google. So here’s the big question: when they find your hotel, do they also find your direct booking link?
Enjoy fine dining and a boutique stay at Sugar Hill Inn & Chanterelles Restaurant. Located in Norris Point, Newfoundland, this property sits at the heart of Gros Morne National Park, with easy access to its pristine wilderness. There’s even a hot tub and sauna for when you need to relax after your hike. Sugar Hill […] The post Sugar Hill Inn & Chanterelles Restaurant appeared first on WebRezPro.
By Rosanna Caira and Amy Bostock TORONTO — The 2025 Hotel Association of Canada (HAC) Conference was held June 16 and 17 at the Westin Ottawa. The conference programming kicked off with a “Speed Stats” session, where industry experts delivered a data-rich snapshot of current trends impacting hospitality, revealing a nuanced picture of growth, opportunity, and ongoing uncertainty.
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
By Dr. Ravi Mehrotra The hospitality industry is undergoing profound transformation driven by rapid technological advancement, volatile market dynamics and heightened customer expectations. With all the changes impacting hoteliers so quickly—the need for hotels to do more with less, continuing pressures on margins, the rapid rise of AI—it’s time for new paradigm in revenue management, one rooted in scientific rigor, data integration and interdisciplinary collaboration.
For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Suppliers HotelREZ welcomes 86 new hotel members to its global network Posted on Today at 11:16 am Home Suppli
Following an extensive multimillion-dollar renovation, the former Holiday Inn Dayton/Fairborn will open as DoubleTree by Hilton Dayton/Fairborn, with a soft opening scheduled for July 7. The full-service property has undergone a complete transformation in both design and guest experience. The redesign preserves the hotel’s aviation-inspired theme, paying homage to Dayton’s legacy as the birthplace of flight.
Major online travel agencies (OTAs) such as Booking.com and Expedia continue to dominate visibility in both paid and organic search spaces, while smaller OTAs focus on competitive pricing strategies.
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
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