Thu.Nov 21, 2024

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Exclusive: how Capstone became New Zealand’s leading white-label hotel operator

Hotel Management

Ten years on from the launch of Capstone Hotel Management, Founder and Managing Director, CLARE DAVIES, spoke to RUTH HOGAN about market competition, strategic partnerships and the future of hotels. White-label management is continuing to gain momentum in the Asia Pacific hotel landscape with many experienced hoteliers turning their hand to this model to capitalise on increased demand from owners.

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Lodging Dynamics adds The Wilde Resort and Spa

Hotel Business

Hotel management company Lodging Dynamics Hospitality Group has been appointed to manage The Wilde Resort and Spa in Sedona, AZ. “We are honored to add The Wilde Resort and Spa to our growing portfolio,” said Jamie Caraher, president/CEO, Lodging Dynamics. “This extraordinary property epitomizes the high-quality, guest-focused experiences that align with our vision as we continue to grow within the lifestyle and destination markets.

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Extended-stay brand Urban Rest launches latest London property amid rapid UK expansion

Hotel Management

Australian accommodation brand Urban Rest has opened a new serviced apartment property in London’s East End as part of a rapid expansion across the UK and Europe. Catering to both corporate and leisure guests, Urban Rest Hackney brings the brand’s flexible, extended stay offering to one of London’s most dynamic neighbourhoods. The newly launched phase features a selection of one- and two-bedroom serviced apartments, with contemporary interiors.

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Choice Hotels Opens First New Construction Property Using Lobby in a Box

Lodging

NORTH BETHESDA, Maryland—Choice Hotels International, Inc. announced the opening of the first new construction hotel to feature the Lobby in a Box package, a MainStay Suites in Chesapeake, Virginia. By using the Lobby in a Box and Kitchen in a Box packages, the hotel leveraged designs with lower costs that are constructed for the extended-stay consumer.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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NSW hoteliers buoyed by AA market outlook

Hotel Management

More than 120 hoteliers from New South Wales hotels were in attendance for the recent Accommodation Australia NSW Hotel Market and Economic Outlook Update at Hilton Sydney. General Managers and other senior staff from top hotels gathered heard from a variety of guest speakers about market conditions including the impact of cost-of-living pressures and global uncertainty on the travel and hotel landscape.

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IHG approves HotelKey PMS in U.S. & Canada

Hotel Business

IHG Hotels & Resorts has named HotelKey’ s technology platform as its first approved cloud-based property management system (PMS) solution for limited-service brands in the U.S. and Canada, including Holiday Inn Express, avid hotels, Garner, Atwell Suites, Staybridge Suites and Candlewood Suites. HotelKey’s solution provides hotel owners and operators with turnkey property management, according to the company.

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Wimmer, Crescent open dual-branded property in Wisconsin

Hotel Business

Wimmer Communities and Crescent Hotels & Resorts have expanded their decades-long partnership with the opening of a new dual-branded property, known as The Marriott Center, located within the Poplar Creek Town Center in Brookfield, WI. The Marriott Center consists of the Residence Inn Milwaukee Brookfield at Poplar Creek and Courtyard Milwaukee Brookfield at Poplar Creek.

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The Shepherd Hotel Columbia Vista Breaks Ground

Lodging

FLORENCE, South Carolina—Raines announced the groundbreaking of The Shepherd Hotel Columbia Vista in Columbia, South Carolina. Developed and managed by Raines, this will be the second Shepherd Hotel in South Carolina. With design and architecture by Garvin Design Group and built by Mashburn Construction, the Shepherd Hotel Columbia Vista is scheduled for completion in the fall of 2025.

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Woodvale acquires three properties

Hotel Business

Woodvale has acquired three properties in two separate transactions, both brokered by Hunter Hotel Advisors. Woodvale purchased the Courtyard and Residence Inn Memphis Southaven dual-brand hotels from Chartwell Hospitality. Hunter’s COO Lee Hunter and SVP Tim Osborne facilitated the transaction. Located in DeSoto County, MS, the hotels are near popular destinations including Downtown Memphis, the Beale Street Entertainment District and BankPlus Amphitheater.

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Airbnb’s AI Plan: No Chatbot, More Personalization

Skift Blog

Skift Take: While many other travel companies have released AI chatbots, Airbnb determined that they're not good enough.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Event tourism: how music, sport, and film shape destinations

eHotelier

The allure of mega-events and on-screen destinations can generate substantial short-term economic boosts, yet they also bring challenges. We delve into the complex and multi-dimensional impacts of event tourism and pop culture tourism.

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The Wellness Travel Boom: Where the Opportunities Are

Skift Blog

Skift Take: Wellness tourism is on the rise as travelers increasingly prioritize mental and physical well-being. By focusing on personalized experiences, businesses across the travel value chain can take advantage.

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Phunware Survey on Resort Guest Digital Experiences Highlights Connection Between Mobile App Integration and Guest Satisfaction

Hospitality Tech

Survey Discovers Key Factors that Influence Guest Interactions and Preferences for Mobile App Engagement with Actionable Recommendations for Resort Operators.

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Star Alliance Opens its First Airport Lounge in Asia – Where Could be Next? 

Skift Blog

Skift Take: Once the domain of stuffy corporate types and ultra-elite leisure passengers, airport lounges have gone mainstream. The big challenge for many operators is striking a balance between accessibility and exclusivity.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Mews Acquires Atomize Unlocking Huge Revenue Opportunities for Hoteliers

Hotel Speak

AMSTERDAM, November 21 – Mews , a leader in hospitality technology, has announced the acquisition of Atomize, the Swedish-headquartered Revenue Management Software (RMS) provider. Atomize provides a next-generation revenue management platform that enables real-time price optimization, unlocking huge revenue opportunities for hotels around the world.

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India Is ‘On Our Radar’ for 2025, Says CEO of Saudi’s Flyadeal

Skift Blog

Skift Take: Speaking at the Skift Global Forum East in Dubai, Steven Greenway gave his clearest hint yet that the Saudi low-cost carrier will launch services to India.

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The Power Shift: How Travelers Are Transforming the Future of Business Travel

Hotel News Resource

Business travel is booming. According to the GBTA’s Business Travel Index Outlook report, business travel spending is projected to reach $1.4 trillion this year and climb to $1.8 trillion by 2027. So what is driving business travel’s big comeback?

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Minor Hotels Plans Nearly 1,000 Hotels in 5 Years

Skift Blog

Skift Take: Minor is ready to go major with the launch of a real estate investment trust to drive down debt and supercharge growth.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Google Told to Sell Chrome: A Bold Move to Shatter Search Monopoly

Hotel News Resource

The US Department of Justice (DOJ) has demanded that Google sell its Chrome browser as part of a series of remedies to dismantle its online search monopoly.

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UAE Is in No Rush to Build Out Its Casino Sector, Says Gaming Chairman

Skift Blog

Skift Take: Despite the go-slow approach, the top regulator still sees parallels with Vegas' growth trajectory.

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New Motto by Hilton opens its doors for adventure

Hotel Designs

Hotel Designs New Motto by Hilton opens its doors for adventure New Motto by Hilton opens its doors for adventure Located in the mountain biking capital of the world, the new Motto by Hilton in Downtown Bentonville, Northwest Arkansas, is now open to guests… Owned and developed by the Windsor Aughtry Company, and managed by Hospitality America, the 175-key Motto by Hilton Bentonville Downtown promises the adventure-seeking guest a hospitality experience that seamlessly blends comfort, conv

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Lighthouse’s $370 Million Haul: Venture Capital Is Moving Into Hospitality Tech

Skift Blog

Skift Take: Our data showed a 30% annual increase in venture capital funding into travel companies focused on AI in 2023.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Mews acquires Atomize

Hotel Business

Mews has acquired Atomize , a Sweden-headquartered revenue management software (RMS) provider. “In an industry where bookings can happen at any time, making informed decisions in real-time is crucial,” said Richard Valtr, founder, Mews. “Traditional revenue management systems often result in hoteliers resorting to blanket price changes. This is why we are so excited to bring Atomize onboard to equip our customers with predictive insights and market data, empowering them to maximize revenue.

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Inside the factory: behind the scenes with Porta Romana

Hotel Designs

Hotel Designs Inside the factory: behind the scenes with Porta Romana Inside the factory: behind the scenes with Porta Romana Earlier this year, Editor Sophie Harper made her way to sunny Surrey to spend some time at Porta Romana headquarters – to find out more about the British lighting and furniture manufacturer and test her skills for gold-leaf application… Arriving at Porta Romana HQ, it’s easy to see that this is a close-knit business with family values and pride at its core.

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The clean advantage: Why hygiene matters more than ever in restaurants

Hotelier Magazine

By Marissa Tekirian, regional Marketing manager, Professional Hygiene, Essity North America. Running a restaurant comes with a diverse menu of daily challenges, from ordering quality ingredients and hiring helpful staff to creating the right atmosphere and ensuring each customer leaves fully satisfied. However, with so much time, effort, and attention paid to developing an excellent dining experience, many foodservice operators often forget that customers are expecting a lot more than just a del

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PMS vs channel manager | What’s the difference?

MEWS

What is a PMS? A PMS or property management system is a hospitality software used by hotels to manage operations, including (but not limited to) reservations, rate management, housekeeping, and daily front desk tasks like check-in and check-out. It helps enhance operational efficiency, boost guest satisfaction and help generate revenue.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Wings & Rings Ramps Up Holiday Gift Card Sales

Hospitality Tech

As holiday gift shopping gets into full swing, Wings and Rings is promoting its gift cards as the perfect gift.

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New Extended Stay America Premier Suites opens in North Carolina

eHotelier

Extended Stay America®, the leading mid-priced extended stay hotel brand in the United States, announced today the opening of the Extended Stay America Premier Suites — Asheville, located in Asheville, North Carolina.

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Instant Financial Announces New Mobile App for Improved Employee Pay Flexibility

Hospitality Tech

Designed with accessibility and financial freedom in mind, the new Instant mobile app is released with a list of innovative new features and functionality.

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Banyan Tree Krabi welcomes acclaimed Yoga Mentor Gabrielle Mendoza

eHotelier

Gabrielle Mendoza, a renowned trainer in restorative yoga and the creator of the Uncovering the Oasis Within concept, has been specially invited to hold classes at Banyan Tree Krabi resort in southern Thailand from December 6 - 15, 2024.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!