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Hotels rely on OTAs like Booking.com, Agoda, and Expedia to stay visible and fill rooms. But while these platforms drive bookings, they can also cause unintended revenue loss — not because the platforms are flawed, but because of avoidable mistakes in how hotels manage them. From hidden discount stacking to overlooked map pins, these common missteps can quietly erode your profit margins, hurt your rankings, and lead to guest dissatisfaction.
At HITEC 2025 in Indianapolis, new products were showcased and new partnerships were formed. Hotel Business has compiled a roundup of some of them. RMS unveils new booking engine RMS has launched its next-generation booking engine, delivering a faster, cleaner and more intuitive experience to boost direct bookings and meet modern guest expectations.
The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. So when Booking.com announced a major update to how these scores are calculated, the hospitality industry understandably had questions. On the latest episode of Back of House Banter , GuestRevu’s Amy Branford sat down with Rodica Buzescu, Group Product Marketing Manager at Booking.com , and Lee-Anne Singer, Marketing Director of the Singer Group and Chairperson of FEDH
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Distribution How Googleâs AI is rewriting the rules of hotel discovery AI-driven travel predictions are replacing traditional searchâhotels that fail to adapt risk losing visibility and bookings Jul 2, 2025 Googleâs AI-driven travel predictions are transforming the way travelers discover destinationsâand the properties they ultimately book.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Duetto has launched GameTime, a streamlined revenue management system (RMS) designed specifically for select-service and limited-service hotel brands. GameTime brings together rate optimization, enterprise pricing, forecasting and performance tracking in one streamlined platform. “We understand that one size doesn’t fit all,” said Sabrina Jackson, VP, product management, Duetto. “GameTime is built specifically for brands operating limited- and select-service hotels, delivering a smart, acc
Skye Suites Sydney and its adjoining retail precinct have been sold to an international investor in what brokers have deemed Sydney CBD’s largest hotel transaction this year to date. The “hotly contested sale process”, managed by agents Stonebridge Property Group and HTL Property, saw in excess of 300 enquiries, and over 20 formal offers received at the close of first round bids.
Hotels rely on OTAs like Booking.com, Agoda, and Expedia to stay visible and fill rooms. But while these platforms drive bookings, they can also cause unintended revenue loss — not because the platforms are flawed, but because of avoidable mistakes in how hotels manage them. From hidden discount stacking to overlooked map pins, these common missteps can quietly erode your profit margins, hurt your rankings, and lead to guest dissatisfaction.
Hotels rely on OTAs like Booking.com, Agoda, and Expedia to stay visible and fill rooms. But while these platforms drive bookings, they can also cause unintended revenue loss — not because the platforms are flawed, but because of avoidable mistakes in how hotels manage them. From hidden discount stacking to overlooked map pins, these common missteps can quietly erode your profit margins, hurt your rankings, and lead to guest dissatisfaction.
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Trends Gen Zâs hotel hunt: No map, just moves How younger travelers are redefining hotel discovery through peer content, platform-hopping, and a new standard of trust Jul 2, 2025 Generation Z is transforming how travelers discover and choose hotels, moving away from traditional brand-led searches toward a fragmented, platform-driven journey fueled by peer input and visual content.
Vivid Sydney helped drive record-breaking hotel occupancy in May 2025 according to insights from Accommodation Australia. The NSW Government reports that each of the four Saturdays of the festival drew crowds of nearly 200,000, with hotel occupancy just shy of 90% on peak weekend nights, according to the accommodation industry body. “Each and every year Vivid Sydney continues to deliver for Sydney accommodation hotels,” said Accommodation Australia NSW General Manager, Stacey McBride.
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Technology Hotels are staffing robotsâand guests are freaking out Hotels are turning to humanoid robots, with guests either loving or hating the creepy, human-like experience Jul 2, 2025 As hotels worldwide turn to humanoid robots to greet guests, answer questions, and deliver services, reactions remain mixed.
Sonesta International Hotels Corporation has entered into a strategic alliance with AKEN Hotels & Resorts LLC , a hotel group with a growing presence across South America and the Caribbean. “Latin America offers both cultural richness and untapped growth opportunities and AKEN Hotels is an ideal collaborator with local insight and operational excellence,” said Keith Pierce, EVP/president, franchise & development, Sonesta.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Independent hotel operator Panache Hotel Group (PHG) has partnered with THSA Hotel Advisors on a strategic service agreement, signed at AHICE Fiji Islands Investment in Tourism Summit last week. The collaboration brings together operational performance and strategic advisory expertise to support PHG’s growth and expansion into new markets. PHG currently operates a portfolio of more than 300 keys across five Australian locations, including Mantra on Hay and Peppers Docklands, both recognised amon
Skift Take: Asia’s top travel markets are rewriting the rules of booking — with OTAs, loyalty programs, and social media now driving distinct, market-specific behaviors that global travel brands must strategically adapt to.
Aspen One , parent company of brands including Aspen Snowmass, The Little Nell, Limelight Hotels and Aspen Collection, has revealed plans for Limelight Charleston, the brand’s first hotel on the East Coast. The new property, set to open in 2028, will feature a hotel and branded residential units. Located in Charleston’s historic district, the 50-room hotel will include the brand’s signature “living room”—a gathering place and community destination featuring programm
Hotel Designs Miniview: Corinthia Grand Hotel du Boulevard by G.A Group Miniview: Corinthia Grand Hotel du Boulevard by G.A Group The G.A Group’s design for the historic Corinthia Bucharest hotel invites a ‘confident, expressive response’ and ’embraces spectacle’ through poetic storytelling, fine craftsmanship and architectural sensitivity… Long considered one of Bucharest’s most treasured properties, the Corinthia Hotel du Boulevard is a landmark 19th century
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Distribution Expediaâs vision for AI with purpose Chief Product Officer Shilpa Ranganathan champions intuitive, empathetic design to turn complex journeys into seamless experiences Jul 2, 2025 At Phocuswright Europe, Shilpa Ranganathan, Chief Product Officer at Expedia Group, delivered a compelling vision for the future of travel: one where technology serves people â not dazzles them.
Article - Four Seasons Hotel Milano Completes Room and Suite Renovations - The Four Seasons Hotel Milano has completed the renovation of its 118 rooms and suites, featuring designs by Pierre-Yves Rochon.
When Maybourne Hotel Group opened the company’s first property in Los Angeles in 2023, it firmly upped the accommodation ante in Beverly Hills, bringing European luxury style and epic dining just steps away from Rodeo Drive. The Maybourne Beverly Hills is one of the most exciting new hotels in Los Angeles. It spans nine floors with panoramic sun filled balconies, overlooking the Beverly Cañon Gardens, dotted with swaying palm trees and verdant gardens.
The Plasencia Group , a national hospitality real estate advisory firm, has named Jennifer Connell SVP, strategic advisory, based in the Washington, DC, area. In this role, Connell will lead strategic consulting engagements across branding, development planning, repositioning and asset management. She brings nearly three decades of hospitality industry experience, including a tenure at Marriott International, where she held senior leadership roles across several disciplines.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
U.S. hotel demand and revenue per available room (RevPAR) increased for the week ending 21 June 2025, marking a recovery from a three&week decline, with notable impacts from the Juneteenth holiday and school calendar shifts.
Executive team revealed at 25hours 25hours Hotel The Olympia has announced its executive leadership team ahead of its spring opening. Sophie Meng The five new leaders join General Manager Jeremy Colahan in laying the foundation for what is set to become a 130-strong team. “25hours Hotel The Olympia will encourage our team in nurturing the creative, entrepreneurial spirit that is so core to our brand,” said 25hours Hotel Olympia General Manager, Jeremy Colahan.
At first glance, the hotel industry in the United States seems to be climbing back. Total revenue per available room (TRevPAR), gross operating profit per available room (GOPPAR), and payroll per available room (PayPAR) have all posted year&over&year gains. But peel back the layers, adjust for inflation, and a different picture emerges.
Skift Take: Affluent travelers of Asia Pacific are no longer chasing more. They’re chasing better. They’re prioritizing experiences that feel personal, immersive, and emotionally rewarding, not necessarily the ones that scream luxury at first glance.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Article - Sarena de Muro Resort Mallorca Opens Under Destination by Hyatt Brand - Hyatt Hotels Corporation has opened Sarena de Muro Resort Mallorca, marking the debut of the Destination by Hyatt brand in Mallorca, Spain.
Steadfast Capital and IHG are set to unveil their dual-branded hotel project in Melbourne in the third quarter of this year, with the opening of Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall. Eight years in the making, the project, led by global design studio Buchan and construction firm Hickory, aims to inject new life into the Bourke Street Mall precinct and transform its surrounding laneways.
For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Insights Double-figure growth for World Rainbow Hotels Ryan Haynes Posted on Today at 11:44 am Home Insights D
Six Senses has entered a hotel management agreement with Narai Hospitality Group to open Six Senses Bangkok in the Silom district as part of the Hatai development.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Hotel Designs Park Hyatt set to debut in Vancouver in 2026 Park Hyatt set to debut in Vancouver in 2026 Former Shangri-La Vancouver joins Hyatt portfolio, with plans to become a Park Hyatt hotel following a multi-million-dollar transformation… Hyatt Hotels Corporation has announced plans for a luxury Park Hyatt hotel in the heart of downtown Vancouver, slated for 2026.
World Brands Collection Hotels & Resorts Ltd. is expanding its hotel portfolio in Japan with new developments in partnership with brands such as Six Senses and Banyan Tree.
Hospitality.today⢠Topics Subscribe Topics ⺠Travel ⺠Business Travel Cvent 2025 Global Travel Managers Report Centralised sourcing is now the norm, with 91% of travel managers overseeing both business travel and meetingsâboosting efficiency and reducing costs Jul 2, 2025 Cventâs 2025 Global Travel Managers Report shows that 91% of travel managers now oversee both business travel and meetingsâa sharp rise from 2017.
Article - Premier Inn Gets the Go-Ahead for New Hotel in Outer Dublin - Whitbread PLC has received approval to construct a 157-room Premier Inn hotel in Sandyford Business Park, Outer Dublin.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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