Wed.Jul 09, 2025

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How Hotel Operators Are Turning AI and AR Into Guest Experience Game-Changers

Hospitality Tech

AI-powered personalization, immersive booking tools, and next-gen staff support are helping hotels deliver smarter service, streamline operations, and build lasting guest loyalty.

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Duetto and The Hotels Network, a Lighthouse Company, announce strategic partnership to boost direct hotel bookings and optimize marketing spend

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Suppliers Duetto and The Hotels Network, a Lighthouse Company, announce strategic partnership to boost direct

Market 52
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Key figures in politics, tourism, hospitality and investment to speak at AHICE Aotearoa

Hotel Management

A collection of New Zealand’s most influential hotel and tourism leaders will take to the stage at the upcoming Aotearoa Hotel Industry Conference and Exhibition (AHICE), hosted by HM Magazine and Hotel Council Aotearoa. Taking place from August 12-13, 2025, at Te Pae Convention Centre, Christchurch, AHICE Aotearoa will once again bring together the region’s top hospitality executives with leaders from Accor, EVT, TFE Hotels, Travel and Leisure Co, Hilton, Panache Hotel Group, Radisson Hotel Gro

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Why Allergen Safety is the next frontier in hospitality

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Suppliers Why Allergen Safety is the next frontier in hospitality Melissa Rosen Posted on Today at 11:02 am Ho

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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23 hotel marketing strategy ideas to boost your bookings

MEWS

23 ideas to optimize your hotel marketing strategy A hotel marketing strategy should be dynamic, changing depending on the season, the year and the market trends. Below, you’ll find a list of some of the most up-to-date marketing strategies.

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Journey Launches Loyalty Platform for Independent Hospitality Operators

Hospitality Tech

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 7/9/2025 Journey Launches Loyalty Platform for Independent Hospitality Operators Journey , a new loyalty platform designed for independent hospitality operators, officially launched today.

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Hospitable Launches First Fully Automated Security Deposit Feature with Built-in ID Checks and Payout Protection

Hospitality Tech

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 7/9/2025 Hospitable Launches First Fully Automated Security Deposit Feature with Built-in ID Checks and Payout Protection Property management software Hospitable  has launched a fully automated Security Deposit feature that unifies

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Report: Increase in hotel cyberattacks expected this summer

Hotel Business

Hotel cyber risk is heating up this summer, as 66% of hotel IT and security executives expect a rise in attack frequency and 50% an increase in severity during the summer travel season, according to new research from VikingCloud. During the summer of 2024, 82% of North American hotels were affected by a successful cyberattack, and 58% of hotels were targeted by five or more attacks.

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The AI Revolution in Hospitality Isn’t Plug-and-Play—It Has to Be Built from Within

Hospitality Tech

From fragmented tech stacks to actionable agentic AI, real progress depends on solving hospitality’s unique data problems—not chasing the next hype cycle.

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WaterWalk Hospitality adds Minneapolis property to portfolio

Hotel Business

WaterWalk Hospitality , WaterWalk Holding Company’s hotel management group, has assumed management of WaterWalk Extended Stay by Wyndham Minneapolis. This addition marks a significant growth move, as all corporate-owned and franchised properties are now managed by the management company. The announcement comes on the heels of WaterWalk Holding Company’s April 2024 decision to join Wyndham Hotels & Resorts’ portfolio of short- and long-term stay brands.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Duetto and The Hotels Network Partner to Boost Direct Hotel Bookings and Optimize Marketing Spend

Hospitality Tech

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 7/9/2025 Duetto and The Hotels Network Partner to Boost Direct Hotel Bookings and Optimize Marketing Spend Duetto , a provider of revenue management software for the hospitality industry, and The Hotels Network (THN), a Lighthouse com

Market 52
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Moody Gardens Hotel, Spa & Convention Center Selects Tripleseat for Enhanced Event Management and Streamlined Operations

Hotel News Resource

The iconic Moody Gardens Hotel is partnering with Tripleseat to streamline its massive event operations. The hotel aims to enhance guest experiences and significantly grow its group business. This strategic move leverages the leading sales platform to simplify complex planning and boost collaboration across the world&class Texas destination.

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Marriott International Signs Seven-Hotel Deal With Ventive Hospitality

Lodging

MUMBAI, Indiax-Marriott International, Inc. announced it has signed an agreement with Ventive Hospitality to open seven hotels, as part of a portfolio deal comprising 1,548 keys across five brands. This includes multiple brand debuts with a Ritz-Carlton Reserve in Sri Lanka, Marriott Hotels & Resorts in Varanasi, Courtyard by Marriott in Mundra (Gujarat), and Moxy in Pune.

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Revenue Strategy Is Growing Up. Here’s What Comes Next.

Hospitality Tech

As AI matures and hotel tech stacks remain fragmented, hospitality leaders are rethinking the role of revenue management—broadening the scope from rate optimization to full profit orchestration.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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CoralTree adds first Northeast hotel

Hotel Business

CoralTree Hospitality has added the Seaport Hotel in Boston. This is the first time the hotel has partnered with a third-party hotel management company. The agreement also represents the first hotel CoralTree in the Northeast. “We’re honored to be entrusted with the management of Seaport Hotel,” said Tom Luersen, president, CoralTree Hospitality. “We believe in the power of our local teams and their expertise.

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Gen Z Breaks the Mold: Hotel Search and Loyalty Are Being Rewritten

Hospitality Tech

SOCi’s latest Consumer Behavior Index reveals how platform-hopping, peer reviews, and social discovery are reshaping how younger consumers choose hotels—and why legacy marketing strategies no longer cut it.

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Alessia Meli appointed Chief Operating Officer (COO) at Ginobbi Group

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In People Alessia Meli appointed Chief Operating Officer (COO) at Ginobbi Group Posted on Today at 10:45 am Home

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The Westin Bayshore, Vancouver Receives Top Honour at the 2025 Haute Grandeur Global Hotel Awards

Preno

VANCOUVER — The Westin Bayshore, Vancouver has once again earned global recognition, this year being named the Premier Waterfront Hotel in North America at the prestigious 2025 Haute Grandeur Global Excellence Awards. Celebrating excellence in hospitality, the Haute Grandeur awards honour the world’s finest hotels, spas, and restaurants based solely on guest feedback — a testament to an exceptional standard of service and guest experience.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Benchmarking: The Quiet Power Move in Hotel Budget Season

HotStats

Smart hoteliers outmaneuver the market by using benchmarking as a strategic blueprint, not just forecasting, for profit-focused planning.

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Can Manus.ai’s Autonomous AI Agent Navigate Your Booking Engine? & By Genevieve Horchler

Hotel News Resource

Can Manus.ai's advanced AI agent handle hotel bookings on popular engines? Not always! Discover its capabilities, limitations, and potential impact on direct bookings.

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Duetto and The Hotels Network Announce Strategic Partnership

Lodging

SAN FRANCISCO, California—Duetto and The Hotels Network (THN), a Lighthouse company, announced a strategic partnership that enables hoteliers to boost direct bookings and optimize marketing spend. This new integration allows hotels to leverage real-time occupancy data to automate and personalize direct booking campaigns. By connecting Duetto’s Dynamic Rate Engine (DRE) API with THN’s segmentation capabilities, hotels can now create targeted offers based on specific occupancy thresholds, ensuring

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Hotel Marketing Podcast Episode 273 – Experiential Marketing: Crafting Memorable Guest Experiences

Hotel News Resource

We’ve said it on this show for years. No one is coming to stay at your property; they are coming to experience your area. Your property is just a necessity for the guest. (with the exception of a very few resorts).

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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HHM Hotels realigns operations leadership

Hotel Business

HHM Hotels has restructured its operations leadership team with a wave of promotions and appointments across operations and commercial divisions. “These appointments reflect HHM Hotels’ commitment to building a high-performance culture by investing in the exceptional talent that drives our business forward and ensures that future and current clients benefit from the expertise and deep market knowledge,” said Dani Elhachem, COO, HHM Hotels.

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CBRE Report: What 10,500 New Flights Mean for Australian Hotels

Hotel News Resource

New international flight routes are set to supercharge Australia’s hotel sector, creating demand for potentially 1.9 million room nights annually, according to a new CBRE analysis.

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Marriott Seeks Trademark for New Brand: 'Outdoor Collection'

Skift Blog

Skift Take: The most likely use for proposed new brand Outdoor Collection by Marriott Bonvoy would be to house its recent brand additions, Postcard Cabins and Trailborn. But documents suggest that Marriott has a larger ambition in the great outdoors.

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Mereté Hotel Management Selected to Manage New Holiday Inn Express, Roseburg

Hotel News Resource

The hotel is scheduled to open January 2026, located in Hanna Heritage Place between I&5 and Mulholland Drive at exit 125, providing easy access to all areas of town.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Hotels Brace for AI-Powered Cyberattacks as Summer Travel Peaks

Hospitality Tech

New VikingCloud research reveals 82% of North American hotels were hit with a cyberattack last summer, and IT leaders expect even worse in 2025. As AI-driven threats surge, many properties remain underprepared.

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Streamlining Your Event Inquiry Process: Best Practices to Remove Friction for Planners & By Heather Apse

Hotel News Resource

Event planners juggle countless details, from budgets and logistics to attendee engagement and vendor coordination. When it comes to venue sourcing, friction in the inquiry process can quickly lead to frustration and lost opportunities for both planners and venues.

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Infinite Unlocks Direct Access to the Accor Leisure Partner Platform

Hospitality Tech

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 7/9/2025 Infinite Unlocks Direct Access to the Accor Leisure Partner Platform Infinite, a global hotel wholesaler, has taken a significant step forward in its partnership with Accor by integrating with the Accor Leisure Partner Platfo

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HVS Europe Hotel Transactions Bulletin Week Ending 4 July 2025

Hotel News Resource

Article - HVS Europe Hotel Transactions Bulletin Week Ending 4 July 2025 - A summary of European hotel transactions provided by HVS

Hotels 40
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!