Tue.Jan 07, 2025

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Exclusive: Langham signings on the up as luxury market remains robust

Hotel Management

Luxury and lifestyle hotels continue to be in hot demand as travellers seek curated and personalised experiences, writes Langham Hospitality Group Director of Development, Australasia, Alison Hulm. Alison Hulm, Langham Hospitality Group For Langham Hospitality Group, demand for luxury accommodation remains robust but subject to evolving dynamics. Key among these is the growing appetite weve seen among guests for curated and transformative travel experiences.

Marketing 249
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GetYourGuide Shows European Commission How Google Should Fix Its Travel Ads

Skift Blog

Skift Take: The European Commission may soon decide what Google must do to comply with the Digital Markets Act. In the experiences sector, GetYourGuide's proposed advertising changes may be an improvement for platforms and operators, but is the lack of price comparison among companies what travelers really want?

Travel 289
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Choice Hotels Introduces New Visual Identities for Three Radisson Hotels Americas Brands

Lodging

NORTH BETHESDA, MarylandChoice Hotels International, Inc. began the next chapter of its reimagination of the Radisson Hotels Americas brands, which it acquired in 2022, with the introduction of new visual identities, including new logos for Radisson, Radisson Blu, and Radisson Individuals. The latest looks draw from these brands legacies while embracing Choice Hotels’ vision to shake up the hotel industrys upscale and upper upscale segments.

Branding 262
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5 Lessons from British Airways’ Controversial Loyalty Program Changes

Skift Blog

Skift Take: Last week, British Airways unleashed fury in some quarters with poorly received changes to its loyalty program. Here are five key learnings for other airlines considering a similar course.

Business 321
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Key Readings: Valencia Hotel Group Develops Leadership Via a Book Club

Lodging

There are many educational approaches to grooming potential leaders among hotel staff as well as further developing existing leaders, and one of the more unique methods comes from Valencia Hotel Group. Coming out of COVID, the company started a book club as part of its weekly call for general managers and corporate directors. Then we realized that everybody wanted to be a part of it, related Trent Freeman, VP of operations.

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Altimeter Capital Partner Says AI Will Transform Travel Search: ‘It’s Already Happening’

Skift Blog

Skift Take: Thomas Reiner says the best case scenario for online travel agencies is that they lose commissions. And metasearch engines could become things of the past.

Travel 321

More Trending

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YHA completes renovation of three flagship properties

Hotel Management

YHA Australia has unveiled the results of a major renovation project spanning its three flagship properties to the tune of AU$$9.7 million. YHA Sydney Central, YHA Sydney Harbour and YHA Brisbane City the largest and most visited properties in the network are the first to undergo a significant enhancement as part of YHAs national development strategy.

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High-Level Hires: Attracting and Developing Great Leaders in a Competitive Market

Lodging

Candidates for hospitality positions at the leadership level have already demonstrated themselves to be driven in their careers. As such, they often look for opportunities to grow as leaders within a supportive corporate culture, not merely a competitive salary and benefits package. Hotel operators who offer this added value in their management-level roles thus gain an advantage in attracting and retaining these professionals, who tend to have more options in the current job market.

Hiring 147
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Vanity Group Signs Exclusive Agreement with Advanced Luxury Skincare Brand PERRICONE MD

Hotel Management

London, December 16th, 2024: Global hotel essentials provider VANITY GROUP has introduced advanced skincare pioneers Perricone MD into their designer playground of brands, signing an exclusive agreement to distribute their hotel collection. Perricone MD was founded by Dr. Nicholas Perricone in 1997 as a holistic, three-tier skincare and wellness system that encompassed nutritional supplements, healthy diet, and advanced topical skincare.

Branding 130
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Coury Hospitality Promotes Andrew Casperson to President

Lodging

DALLAS, TexasCoury Hospitality announced the promotion of Andrew Casperson to president from chief operations officer. As president, Casperson will assist in shaping the future of Coury Hospitality, driving its growth and reinforcing its reputation in hospitality management. In an era where lifestyle hotels are changing the travel landscape, Casperson’s will reimagine guest experiences and set standards for operations for the company.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Navan Exec on How AI Chatbot Came Through During CrowdStrike Outage

Skift Blog

Skift Take: Navan isn't ready to say more about going public, but some new hires point toward that still being the plan.

Hiring 290
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Melbourne hotel taps into growing popularity of pickleball with rooftop activation

Hotel Management

Hilton Melbourne Little Queen Street (HMLQS) has welcomed the return of its rooftop pickleball court for an extended season this summer, following a successful run last year. In partnership with padel club operator,Game4Padel,and racquetsports equipment manufacturer,Head, HMLQS will welcome both hotel guests and the public to play the sport which is quickly gaining popularity across the globe.

Hotels 130
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Record Growth Predicted for Indian Hotel Sector: What to Expect — India Report

Skift Blog

Skift Take: Domestic demand in the form of weddings, business travel and MICE is leading to record occupancy levels in the Indian hotel industry. However, lack of foreign arrivals continues to be a sore spot.

Occupancy 279
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Embrace Daily Challenges: Sonesta’s Murray on the Appeal of the Hospitality Business

Lodging

As president/CEO of a mega-brand company, Sonesta International Hotels Corporation‘s John Murray is faced with plenty of challenges on a daily basis, but as he points out, thats not unlike the business of running hotels. And for Murray, who characterizes himself as a people person, he wouldnt have it any other way. Murray weighed in on what he likes most about the hospitality business.

Business 146
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Kayak’s CEO: First AI-Online Travel Deal Will Be Like ‘A Dam Breaking’

Skift Blog

Skift Take: There are huge stakes in how AI in travel will develop. And the truth is no one can say for certain at this point how it will play out.

Travel 276
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5 Innovative Tech Products to Support Operations

Lodging

Advanced Air Diffusers InviAirs aesthetic air diffusers feature a proprietary composite material that absorbs sound, thus minimizing ambient noise. This innovative material also has a significantly lower response to temperature change, reducing condensation on the diffuser by up to 95 percent. inviair.com Sustainable Signage PPDS new 13-inch Philips Tableaux 4150 is an energy-saving solution for hoteliers looking to digitize their paper-based signage and communications, providing vivid sunlight

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Qatar Airways Returns to Syria – Which Airlines Could Follow?

Skift Blog

Skift Take: While these are very early days, the return of Qatar Airways to Damascus could tempt other international carriers to put the Syrian capital back on the route map.

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Dreamscape adds Columbus Airport Marriott to portfolio

Hotel Business

Dreamscape Hospitality has assumed management of the Columbus Airport Marriott. Located near John Glenn Columbus International Airport, the property will soon undergo a full renovation. The hotel features 230 guestrooms and suites, more than 14,000 sq. ft. of versatile event space, a fitness center and an on-site restaurant and bar. We are honored to welcome the Columbus Airport Marriott into the Dreamscape portfolio, said Adam Patenaude, president, Dreamscape Hospitality.

Events 104
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Dont Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Inside Malaysia’s Target to Hit 35.6 Million Tourism Arrivals by 2026

Skift Blog

Skift Take: Southeast Asias tourism race is heating up. And with destinations like Thailand and Vietnam making strong plays, Malaysia will need to up its game. Its also a chance for the destination to diversify its offerings and attract fresh audiences in a crowded regional race.

Tourism 239
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Tips for a High-Quality Guest Laundry

Lodging

Does your hotel/resort offer a beautiful and modern guest laundry? If not, youre likely missing out on bookings by extended-stay guests and athletic teams that seek out properties with high-quality guest laundries. In this article, we offer suggestions for creating a guest laundry that attracts guests and satisfies their need for clean clothes during their stay.

Resorts 130
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Kerzner CEO Explains How to Scale New Brands While Keeping One&Only and Atlantis Exclusive

Skift Blog

Skift Take: There's a funny thing about ultra-luxury: You want to grow because growth economies of scale are real. But also, if you grow too much, you're not exclusive anymore. Kerzner aims to thread that needle.

Scale 231
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Progress on the Labor Front: Creating an Environment that Retains ‘the Right People’

Lodging

Remington Hospitality CEO Sloan Dean said although staffing continues to be a challenge, it has eased in some ways: We now have fewer open jobs, and wage growth has cooled from about 8 percent to 4 percent. Yet, he said, theres no denying the problem of turnover, especially among hourly employees in housekeeping and food & beverage, where average turnover is 100 percent.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Home 4 Now

Webrezpro

Looking for a home away from home? H4N (Home 4 Now) provides temporary housing for military and corporate workers on assignment in prime locations across the United States. Fast Wi-Fi, electricity, and water are included. H4N has chosen our cloud-based WebRezPro Property Management System to help run their operations.

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Staffing for Great Service: Training, Technology Drive Better Performance for F&B Associates

Lodging

Theres no doubt that the pandemic took its toll on the hospitality workforce with many employees leaving the industry forever, but perhaps no segment was impacted in a bigger way than food & beverage. In a post-COVID environment, hoteliers have emphasized the importance of training and technology, as well as creating the right culture, to get less experienced employees up to speed within their respective F&B outlets.

Services 130
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Skift’s Climate Hub: Solutions-Based Journalism That Holds the Industry to Account

Skift Blog

Skift Take: Skifts new Climate Hub will spotlight real advances in travel sustainability. By pairing solutions-based journalism with private backing from Intrepid Travel, this initiative will hold the industry accountable and separate genuine progress from hollow rhetoric.

Travel 162
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Choice introduces new visual identities for three Radisson brands

Hotel Business

Choice Hotels International Inc. has revealed the next chapter of its reimagination of the Radisson Hotels Americas brands, which it acquired in 2022, with the introduction of new visual identities, including new logos for Radisson, Radisson Blu and Radisson Individuals. The new logos are among several experiential elements that the company will begin to implement at hotels in the Americas this year following its repositioning of Radisson, Radisson Blu and Radisson Individuals last year to attra

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Good Housekeeping: Best Practices for Attracting and Retaining Housekeeping Staff

Lodging

Few hospitality team members have as much direct impact on guest satisfaction as those responsible for keeping hotel guestrooms pristine, with no trace of those that have stayed before. That means sparkling clean bathrooms, mopped and vacuumed floors and rugs, fresh linens on neatly made bed, a replenished supply of toiletries, and plentiful and spotless towels in bathrooms.

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Hotel Deal Challenges, Flight Cancellations and Oyo’s Couples Ban

Skift Blog

Skift Take: Today's briefing tells listeners about slowing hotel sales, storm-threatened flights, and a ban on unmarried couples at Oyo.

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Coury Hospitality names Andrew Casperson president

Hotel Business

Coury Hospitality has promoted Andrew Casperson to president. He was previously COO. In his new role, Casperson is instrumental in shaping the future of Coury Hospitality, driving its strategic growth and reinforcing its reputation as a trailblazer in hospitality management, according to the company. He joined the company in the spring of 2023 and has led operations strategies for its portfolio of hotels, bars and restaurant concepts.

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Your Holiday Hangover Guide

gcommerce

Getting back into the swing of things after the holiday season isnt always easy, but weve got you covered. Check out our handpicked articles to help you kick off 2025 on the right note! The Path to Profitability in 2025: A Hotel Marketer's Guide In today's dynamic hospitality landscape, understanding consumer behavior is crucial for hotel marketers to thrive.

OTA 105
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.