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In a strategic move to drive digital transformation in Indias hospitality sector, New Zealand-based hospi-tech solutions firm STAAH has entered into a Memorandum of Understanding (MoU) with Sayaji Hotels in Mumbai. The MoU was signed at the iconic Taj Mahal Hotel, Mumbai, in the presence of New Zealand Prime Minister Christopher Luxon. This partnership highlights the expanding global reach of New Zealands technology-driven service industry, reinforcing its capability to support large-scale hospi
By Ben Eidlisz The guests staying at your hotel expect exceptional service, comfort and a high sense of security. Ensuring the safety of all your hotels guests must be of utmost importance, which means it is imperative to do regular assessments of ways to improve security measures. Maximizing your hotels safety will safeguard your guests wellbeing, protect valuable property and maintain your establishments reputation.
Hotel Designs Philippe Leboeuf leaves Raffles to become Dorchester Collection CEO Philippe Leboeuf leaves Raffles to become Dorchester Collection CEO The Brit List Hotelier of the Year 2024 award-winner Philippe Leboeuf has just been announced as Dorchester Collection’s newly appointed Chief Executive Officer, effective June 2025… The award-winning and seasoned hotelier, Philippe Leboeuf has in-depth experience across regional roles in the luxury sector on multiple continents.
By Kara Alicia When it comes to standing out in the hospitality world, hotels know that first impressions matter. And if you think email marketing is a relic of the past, think again. A killer email campaign is your secret weapon to transform curious readers into booked guests. Lets dive into the world of email marketing for hotels and discover how you can channel your inner marketing maven to boost bookings and foster unforgettable guest relationships.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Consider this: A guest comes to your hotel after a long flight, weary and ready to check in. Rather than queuing up at the front desk , they text a virtual assistant and get their room information immediately. Throughout their stay, they text the same assistant for more towels, dining suggestions, or even a late departure—without ever having to lift a finger or lift the phone.
Hotel Designs Product watch: Kose from Skopos Product watch: Kose from Skopos Nudging into spring, the new flame-retardant teddy-pile upholstery fabric, Kose from Skopos, gives a soft textural finish to contract furniture… Kose from Skopos is a new dappled upholstery fabric that is an instant win for bringing softness and texture into contract interiors.
Many hoteliers rely on traditional metrics like EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) to assess profitability. But what if I told you there’s a better way to understand the true earning potential of your hotel? Enter EBITDAR —a lesser-known but highly effective financial metric that provides a clearer picture of a hotel's operational performance.
Many hoteliers rely on traditional metrics like EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) to assess profitability. But what if I told you there’s a better way to understand the true earning potential of your hotel? Enter EBITDAR —a lesser-known but highly effective financial metric that provides a clearer picture of a hotel's operational performance.
Hilton now operates more than 125 dual-brand properties globally. As of the end of 2024, dual-brand locations would be the company’s eighth-largest global brand if operated as a standalone brand. This is due to their flexibility, which has driven their increased popularity. In recent years, dual-brand projects within Hilton have become more prevalent because of their ability to serve a variety of stay occasions, giving guests more options for room types that meet their needs. […] The
In today’s digital age, online bookings have become the norm for hotels. While this has made it easier for guests to reserve rooms, it has also brought new challenges for hoteliers, particularly in terms of payment security. The Double-Edged Sword of Online Bookings Online booking engines have revolutionized the hotel industry. They allow hotels to: Market available rooms more effectively Get more bookings in less time Reach a wider audience But there’s a catch.
Research from Amadeus explored what travelers seek from a trip and how technology can bring those ambitions to fruition. The report, Travel Dreams, draws on input from 6,000 travelers from the United States, China, India, the United Kingdom, France, and Germany to understand how they choose where to visit, how they want to book, and what factors most impact a trip once they are on the road.
Staff turnover is common in industries but it is more common in the hospitality and aviation industries. As per a study conducted by American Hotel & Motel Association, average turnover rate among management staff is 25% and non-management staff is 50% in the US hotel industry. The high attrition rates in the hotel industry results in decreased productivity which can have adverse effects on the hotel’s reputation and guest experience.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
ARLINGTON, VirginiaThe U.S. hotel industry reported mixed performance results from the previous month, according to February 2025 data from CoStar. U.S. Hotel Performance February 2025 Percentage change from February 2024 Occupancy: 59.1 percent (up 0.5 percent) ADR: $159.39 (up 1.4 percent) RevPAR: $94.24 (up 1.9 percent) Among the Top 25 Markets, Tampa experienced the highest occupancy level (up 9.2 percent to 86.4 percent).
Dorchester Collection has appointed Philippe Leboeuf as CEO. He will assume the position in June. Keeping the Dorchester Collection renowned culture and values alive was key in the selection of Philippe as CEO, said Christopher Cowdray, president, Dorchester Collection. Driven by purpose and excellence, he is highly respected globally by many stakeholders including owners, the travel trade, the media and partners, and especially employees and guests.
JLLs Hotels & Hospitality Group has added Kristina D’Amico as VP within the hotel asset management team. Based in the company’s Miami office, she reports to EVP Katie Krieger. In her new role, she is responsible for client service delivery and portfolio growth in the Southern U.S., Latin America and the Caribbean. “Kristina’s extensive international experience and deep understanding of the hospitality sector make her an invaluable addition to our team,” said Kri
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Skift Take: With a $30 trillion economy goal by 2047, India needs more than just tourists, it needs high-value travelers, and that starts with a bold, well-funded tourism push.
Sonesta International Hotels Corporation has partnered with Meeting Professionals International (MPI) and its Healthcare Meeting Compliance Certificate (HMCC) program, making Sonesta the first major hotel company to certify employees across its full-service portfolio, making them HMCC Verified Venues. As part of this initiative, all full-service Sonesta hotels have undergone the HMCC Verified Venue training ensuring that the employees are equipped for the hosting of medical meetings and groups.
Gencom has acquired The Ritz-Carlton, New Orleans and the Courtyard New Orleans French Quarter/Iberville, a 758-key hospitality portfolio consisting of two connected hotels located in the citys French Quarter. Considered a city landmark, The Ritz-Carlton New Orleans is located on Canal Street and has 528 rooms and suites. It features more than 48,000 sq. ft. of premier event space, a fitness center, an indoor swimming pool and a 25,000-sq.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Skift Take: Users are becoming more likely to use AI during the trip planning process, but it'll take more time before they're comfortable with AI taking control from start to finish.
Crescent Hotels & Resorts has been selected to manage the NoMo SoHo, a boutique hotel located in Manhattan’s SoHo district. SoHo has evolved over the decades, transitioning from its roots from the 1950s to 1970s to a contemporary location for fashion, art, and culture. The hotel pays tribute to its location and features a curated collection of vintage and contemporary art.
Skift Take: While airlines are nervously watching their bookings, cruise giant Carnival is upgrading its forecasts thanks to strong reservations and increases in on-board spending by guests.
Dreamscape Hospitality has assumed management of the Hyatt Regency Houston West. Located within West Houstons Energy Corridor. The hotel will soon undergo a complete renovation. The pet-friendly property offers 400 guestrooms and suites, 25,000 sq. ft. of flexible event space, a pool, several dining options and a grab ‘n go market. At Dreamscape Hospitality, we believe in creating meaningful and memorable guest experiences, said Adam Patenaude, president, Dreamscape Hospitality.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
I initially got into the hospitality business while in college and quickly fell in love with the fast-paced energy of the industry. The post Passion, Growth, and Leadership appeared first on LODGING Magazine.
LinkedIn co&founder Reid Hoffman recently spoke at Wharton about the four ways people relate to AI, and why everyone will need to participate in our AI&powered future.
After a lull at the end of 2024an otherwise challenging year in which expenses increased faster than revenue for most hotelswere back to familiar levels of uncertainty.
The Commission alleges that Google's search engine and app store practices favor its services over competitors, thus breaching the DMA's mandate for transparency, fairness, and non&discrimination.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Article - Hunter Hotel Investment Conference 2025: Embracing Change and Exploring Opportunities - The Hunter Hotel Investment Conference 2025 projected a shift towards a buyer's market, with improved transaction volumes expected.
Skift Take: U.S. hotel executives say they're maintaining cautious optimism while vigilantly monitoring shifts in consumer confidence, government spending, and regional demand patterns.
As an independent hotelier, you likely have a complex relationship with Online Travel Agencies (OTAs). While booking sites provide valuable online visibility, their commission costs can significantly impact your bottom line.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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