This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Skift Take: As climate policies raise the cost of air travel, particularly in Europe, some destination marketers may find it's riskier to bet on tourism growth from long-haul markets.
Qantas and Jetstar have revealed they will commence operating up to nine return flights each week between Australia and Vanuatu, with the new seats going on sale across both carriers today. Starting on 10 September 2024, Qantas will fly three times a week between Brisbane and Port Vila, with the ability to increase to five per week based on demand, while Jetstar will offer up to four weekly flights between Sydney and Port Vila from 12 December 2024.
Hotel Designs In anticipation of Nobu Toronto In anticipation of Nobu Toronto In anticipation of its Canadian debut, Nobu Hospitality has released renderings of its latest opening, Nobu Toronto, giving us a taste of what to expect from its highly anticipated opening in early August… The two-level Nobu restaurant and bar will open its doors ahead of Toronto International Film Festival, located just one block away from TIFF Light Box in the Entertainment District.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Fiji Airways has been recognised as the Best Airline in Australia and Pacific at the Skytrax 2024 World Airline Awards for the second consecutive year. Continuing its commitment to people and customer experience, Fiji Airways was also awarded Best Airline Staff in Australia and Pacific for the fourth year in a row. Travellers from across the world voted in the largest airline passenger satisfaction survey to determine the award winners, with more than 21 million entries, and 350 airlines feature
Today’s travelers seek personalized guest experiences, which in turn require robust, flexible hotel technology. Personalization is no longer a trend—it’s an expectation. However, it doesn’t have to be complicated or expensive. In fact, small, independent lodgings are perfectly positioned to curate individualized stays for their guests. Here are seven simple ways to do it.
In HM ’ s 2024-2025 Hotel Development Outlook, JLL Hotels and Hospitality Executive Vice President Strategic Advisory, Ross Beardsell, discusses a changing landscape with a slowdown in new projects and further acquisitions on the cards. Australia and New Zealand’s largest-ever hotel expansion is beginning to slow, leaving the region with an enviable stock of world-class hotels and resorts.
In HM ’ s 2024-2025 Hotel Development Outlook, JLL Hotels and Hospitality Executive Vice President Strategic Advisory, Ross Beardsell, discusses a changing landscape with a slowdown in new projects and further acquisitions on the cards. Australia and New Zealand’s largest-ever hotel expansion is beginning to slow, leaving the region with an enviable stock of world-class hotels and resorts.
July 3, 2024— DerbySoft , specialists in high-performance distribution services, announced a new partnership with IDeaS , a SAS company, provider of hospitality revenue management software and services, that strategically provides operational and revenue-enhancing benefits for hotels of all types. This partnership integrates IDeaS’ G3 Revenue Management System (RMS) with Property Connector, DerbySoft’s Digital Distribution System, providing connectivity services to individual propert
Fiji’s 5-star Sheraton Resort and Spa, Tokoriki Island, has reopened following a multi-million-dollar renovation. The recent refurbishment sees dining venues enhanced with sophisticated new furnishings and the addition of a new glass veranda at Waitui House and Sala Lounge and Pool Bar. The hotel’s chefs have refreshed the food and beverage menus with a focus on quality ingredients across classic favourites and innovative dishes, from casual to fine dining experiences.
Hotel Designs Case study: Duravit finds a natural fit in the ‘Floating House’ Case study: Duravit finds a natural fit in the ‘Floating House’ The consistent design philosophy running through ‘Floating House’ is also reflected in the bathrooms, which are fitted out with the Qatego bathroom range by Duravit… A prefabricated houses with an architectural edge, Floating House, designed by Studio F.
Queenstown is celebrating the arrival of a fresh blanket of snow on its popular ski mountains, which is expected to lure plenty of skiing enthusiasts. All four of the region’s ski areas – Cardona Alpine Resort, The Remarkables, Coronet Peak and Treble Cone – are now open, thanks to the favourable weather conditions. The Southern Lakes ski areas reported as much as 50cm in 48 hours; The Remarkables has recorded 70cm of snow already this season, while Cardrona Alpine Resort has welcomed a 63cm bas
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
In hospitality, hiring has typically been a drawn-out procedure that relies heavily on in-depth interviews and human intuition. But the use of artificial intelligence (AI) is completely changing how companies in the hotel industry find, evaluate, and hire people.
Email marketing is your hotel’s secret weapon in the quest for more direct bookings—a powerful tool to connect with guests, drive reservations, and build lasting relationships. But how do you cut through the online noise and captivate potential guests? Let’s explore the email marketing best practices and how Useguest’s visitor capture feature can boost your hotel’s marketing efforts and skyrocket your bookings!
Modern hotel management requires a robust set of tools and metrics to evaluate and continuously optimize revenue performance, especially in relation to competitors. Among these, the average rate index (ARI) is one of the lesser-known but extremely useful metrics to keep under check. In this article, we explore what ARI is and how to use it to improve revenue performance.
The housekeeping department The housekeeping department is at the heart of your hotel operations. They clean guest rooms, public areas and back-of-house spaces, ensuring rooms are ready for the next guests. They manage the washing, drying, and distribution of linens, bed sheets, towels and tablecloths. Housekeeping may also provide additional guest services such as turndown service, where they close curtains, turn down beds, replace towels and perhaps leave a mint or cookie on the bed.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
VICTORIA — Inn at Laurel Point in Victoria, B.C. has welcomed Navid Sariolghalam as its new managing director and general manager. Eda Koot, outgoing general manager, concluded her role after nearly three years with the hotel. Bringing more than 40 years of experience in the hotel industry, Sariolghalam has worked throughout hotel operations, from guest services to executive leadership across Canada.
Trends uncovered in Cloudbeds’ 2024 State of Independent Lodging Report include ‘dupe destinations’, experiential travel, and the rising demand for AI skills.
MISSISSAUGA, Ont. — As Ontario prepares for the potential LCBO strike beginning at 12:01 a.m. on July 5, it’s essential for licensees to stay informed and ready. Collective bargaining is currently underway between the LCBO and OPSEU, with the union in a legal strike position. During an OPSEU strike, the LCBO plans to maintain essential services to minimize disruptions across Ontario.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
CHARLOTTE, N.C. — More than 5,900 attendees recently attended the Hospitality Industry Technology Exposition and Conference (HITEC) at the Charlotte Convention Center in Charlotte, N.C. from June 24 to 27. Produced by the Hospitality Financial and Technology Professionals (HFTP), attendees experienced a world-class show exhibit hall showcasing the latest hospitality technology solutions from more than 325 companies, a comprehensive education lineup highlighting the impact of technology on the in
Hotel Designs Sneak peek: Park Lane Copenhagen Sneak peek: Park Lane Copenhagen New boutique hotel, Park Lane Copenhagen, is undergoing a stunning transformation as it prepares to open later this year. We stepped inside for a closer look… October will see Park Lane Copenhagen welcoming its first guests to what was originally a cinema and latest a local hotel.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Medical practice website design is more important than ever. Did you know that more than 70% of adults look for healthcare information online? It is no surprise that healthcare is also digitizing in this fast-paced era of technology, just like all other domains. Even if your organization is mostly physician referred, individuals will look for your site before scheduling an appointment.
The Hotels Network (THN), a full-stack growth platform for hotels, is expanding their partnership with Pestana Hotel Group , the largest multinational group of Portuguese origin in the tourism industry. This expanded collaboration will further enhance Pestana Hotel Group's direct channel strategies, leveraging THN's advanced suite of personalization and conversion tools.
IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with Geelan Residency for voco Srinagar - IHG’s first hotel in Kashmir. Scheduled to open in Q4 2026, the signing is in line with IHG’s strategy to expand presence across key leisure destinations in India and capitalize on the growing tourism industry in the country.
What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience. Guest satisfaction in a hotel can often be quickly evaluated by the feedback you receive, either online or in person.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
RMS Cloud, global provider of property management software, has announced Cameron Gough's appointment as Chief Product Officer. This pivotal role underscores RMS Cloud's commitment to innovation and its strategic vision to lead the industry into a new era of technological advancements and customer-centric solutions.
Florian Augustin, the current Chief Commercial Officer and member of the executive team at HotelPartner Revenue Management, will assume the role of Deputy CEO. This strategic decision aims to fortify the leadership team, broaden service offerings, and drive further growth.
Centara Hotels & Resorts, Thailand’s leading hotel operator, is thrilled to announce that it has been recognised as the strongest brand in Brand Finance’s prestigious “Thailand 50” report for 2024. This marks the second consecutive year that “Centara Hotels & Resorts” has topped this distinguished list, after its flagship five-star concept, Centara Grand, was named as Thailand’s best brand last year, reaffirming the group’s position at the pinnacle of customer satisfaction and service ex
While guests at the 5-star resort of Banyan Tree Samui enjoy exquisite dining and fine wines at its award-winning signature restaurant, Saffron, they may yet be unaware of the current of care that flows beneath the surface, ensuring that maximum effort is made to prepare all dishes using ingredients sourced through the most rigorous sustainability guidelines.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content