Tue.Apr 08, 2025

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Accor’s Queensland hotels see Easter bookings spike

Hotel Management

Despite floods in northern Queensland and Tropical Cyclone Alfred in south-east Queensland, Accors hotels in Queensland are recording a 30% increase in Easter long weekend bookings, when compared to the same time leading up to Easter in 2024. Accor is Australias largest hotel operator with more than 350 hotels, resorts and apartments nationally and over 100 in Queensland.

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Hotels and Demand Generation: Buzzword or Must-Have?

Amadeus Hospitality

Every hotelier dreams of high occupancy, steady revenue, and a thriving business year-round. And if you ask, theyll all agree demand generation is the key to success. But heres the catch: while its easy to talk about, not everyone truly understands what it means, let alone how to do it right. Some mistake it for just another buzzword, while others misuse it completely, focusing on short-term wins instead of building sustainable demand.

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Taplin Group and 1834 Hotels tap into high leisure demand in Glenelg with boutique opening

Hotel Management

Taplin Group and 1834 Hotels have opened a new 60-key coastal property in South Australia. Located at 1 Colley Terrace, The George Glenelg aims to deliver a refined and sophisticated stay close to Glenelg Beach and the Jetty Road precinct. Its the latest venture from Taplin Group, a South Australian family-owned company with a heritage dating back to 1932.

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How digital registration cards improve front desk efficiency

Cloudbeds

Digital registration cards are at the heart of a faster, more modern check-in experience. By collecting guest information before arrival, they help properties eliminate paperwork, reduce wait times, minimize fraud, and start each stay off on the right foot. In this article, well break down what digital registration cards are, why they matter, and how they can make life easier for both your team and your guests.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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New Bay Group invests NZ$30 million in redevelopment of Nugget Point Hotel

Hotel Management

Queenstowns Nugget Point Hotel is set to relaunch as Coronet Ridge Resort, a five-star luxury alpine retreat, following a NZ$30 million full-scale redevelopment. The 40-room property, managed by Capstone Hotel Management, is accepting stays from early Q4, 2025. Capstone Founder and Managing Director, Clare Davies, applauded owners New Bay Group on the investment in Nugget Points redevelopment.

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Reclaim lost revenue: How hotel retargeting ads capture direct bookings 

Cloudbeds

Most travelers dont book a hotel on their first visit to a website. Instead, they bounce between tabs, compare rates, and disappear without a trace. Failing to stay top-of-mind means you risk losing them to online travel agencies (OTAs) or competitors. A key component of a hotels digital strategy, retargeting ads, re-engage high-intent travelers who have already expressed interest in your property.

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Australia's Mantra for Winning Indian Tourists: 'Easiest' Visa Process

Skift Blog

Skift Take: With Indians traveling outbound increasingly, long-haul destinations are trying to capitalize on this growing market segment. Tourism Australia is hopeful that its online visa process will make it a preferred destination, coupled with growing air connectivity and strong bilateral ties.

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Exclusive: ONYZ Hospitality strives for quality over quantity in South East Asia market

Hotel Management

Thailand-based company ONYX Hospitality has an extensive history in hotel management and development going back more than half a century and its four key brands, Amari, Shama, OZO and Oriental Residence are growing at a steady pace. Here, ONYX Hospitality Vice President of Global Sales, Sunny Kimat, discusses the South East Asia market and the unique selling points of its four key brands at the recently renovated and rebranded Amari Hotel in Bangkok.

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Overcoming common challenges in channel management for hotels

STAAH

Running a hotel in todays competitive market involves more than just offering comfortable rooms and great service. With the hospitality industry adapting to evolving guest expectations and the rapid growth of online booking platforms, managing hotel operations become increasingly complex. Hoteliers face several challenges that include juggling between online travel agents (OTAs) to maintain rate parity and ensure smooth operations without overbookings or missed opportunities.

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Key appointments: Fairmont Resort Blue Mountains, Pan Pacific Melbourne, Outrigger

Hotel Management

Pan Pacific Melbourne welcomes new GM Carl Forrest has been appointed to the position of Hotel Manager at Pan Pacific Melbourne. An accomplished hospitality and tourism professional, Forrest brings over 24 years of experience, having held management roles for luxury hotel brands throughout Australia including the Yarra Valley Lodge, Lindenderry at Red Hill, Dunkelds Royal Mail Hotel and three View Hotels in Sydney, Brisbane and Melbourne.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Q&A with Olympia Hospitality’s Sara Masterson

Hotel Business

Hotel Business caught up with Sara Masterson , president, Olympia Hospitality , to discuss her career journey, her role at the company and her thoughts on being a female leader in a male-dominated industry. Have you always been interested in hospitality? I grew up on Cape Cod, an area deeply tied and dependent on tourism to support the local economy.

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IHG’s Hotel Indigo debuts in New Zealand

Hotel Management

Hotel Indigo has made its New Zealand debut with the official opening of Hotel Indigo Auckland on Monday. The 225-room Midtown hotel is located on the historic site of a 1912 motor house on Albert Street that once imported Cadillacs into the country. As one of Aucklands tallest buildings, Hotel Indigo Auckland spans 27 floors of a 41-storey tower and features floor-to-ceiling windows offering views of the city skyline and harbour.

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Four Surprising Sources of Incremental Hotel Revenue

Lodging

As operating costs continue to rise, hoteliers are facing economic pressures from all angles. This has led owners everywhere to search for new ways to drive revenuewhile delivering an experience guests will want to return to. The good news? Hotel entertainment technology can provide an unexpected source of income. Here are four ways hotels can drive revenue through their TVs: Monetize Hotel TV Screens When hotels integrate third-party advertising, a guest TV can be an […] The post Four Sur

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Destination by Hyatt Debuts in Canada with Hotel X Toronto

Hotelier Magazine

CHICAGO Hyatt Hotels Corporation and Princes Gate Hotel Limited Partnership have revealed that Hotel X Toronto will join the Destination by Hyatt brand, marking the brands entrance into Canada. In the last 10 years, Hyatt has quintupled its brand presence in Canada. Hotel X in Toronto features a year-round heated rooftop pool, the first Guerlin Spa in Canada and 10XTO, a 90,000 sq. ft. athletic club with tennis courts, squash courts and fitness studios.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Hotel Indigo Makes Its NZ Debut

Hotel Management

Hotel Indigo has made its debut in New Zealand with the official opening of Hotel Indigo Auckland, marking a significant addition to IHG Hotels & Resorts luxury & lifestyle portfolio. IHG Hotels & Resorts lifestyle brand that draws inspiration from the local neighbourhood, Hotel Indigo, has made its New Zealand debut with the official opening of Hotel Indigo Auckland in Midtown on Albert Street.

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TOOR Hotel Opens in Downtown Toronto

Hotelier Magazine

TORONTO Manga Hotel Groups TOOR Hotel, part of JdV by Hyatt, has officially opened its doors in downtown Toronto. This upscale hotel was created by Canadian hotelier Sukhdev Toor, president and CEO of Manga Hotel Group. The 33-storey hotel offers 232 guestrooms and suites, with 181 premium residential rental units, and an array of elevated amenities, including destination dining at the Muse Bistro + Bar, valet parking, a 1,500 sq. ft. fitness centre and yoga studio, a 3,000 sq. ft. southern ter

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Agnès Roquefort named keynote speaker for NEWH Inc. conference

Hotel Business

NEWH Inc. (Network of Executive Women in Hospitality) has revealed that Agns Roquefort , chief development officer, luxury & lifestyle, Accor , will be the keynote speaker for its 2025 Leadership Conference, Art de Vivre (Art of Living) in Paris. Marking a historic milestone as NEWHs first Leadership Conference in Europe, the event will take place on June 23 at the Pullman Paris Centre – Bercy.

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Checking in to Wilderness Mokete, Botswana

Hotel Designs

Hotel Designs Checking in to Wilderness Mokete, Botswana Checking in to Wilderness Mokete, Botswana Wilderness Mokete is one of the latest additions to the Wilderness portfolio of safari camps across eight countries in Africa. Last summer, Sophie Harper was invited to explore the new site for a masterclass in conservation tourism on a trip of a lifetime I spend a lot of time talking to designers about experiential design and cultural immersion giving hotel guests a unique experience that will s

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Christine Magrann named FB Society president/COO

Hotel Business

FB Societ y has appointed Christine Magrann as president/COO of Whiskey Cake Kitchen & Bar and Mexican Sugar. She will oversee brand strategy and operations, furthering the company’s mission to create unforgettable dining experiences. FB Society is built on a relentless passion for creating unforgettable experiences, and Christine embodies that spirit, said Jack Gibbons, CEO, FB Society.

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New data confirms 14th year of certified carbon neutrality for Hypnos

Hotel Designs

Hotel Designs New data confirms 14th year of certified carbon neutrality for Hypnos New data confirms 14th year of certified carbon neutrality for Hypnos With a mission to bring luxury hoteliers and their guests comfort with integrity, British bedmaker Hypnos is focused on operating sustainably and ethically… Since 2011, Hypnos has been certified Carbon Neutral by Planet Mark 1 and in 2022 it became the first bedmaker to commit to certified wool from the globally recognised Responsible Woo

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MAA names Theresa Zavala as hospitality interiors lead

Hotel Business

Merriman Anderson Architects (MAA) has appointed Theresa Zavala as the firms hospitality interiors lead. With 25 years of experience in global hospitality and high-end residential design, she brings a wealth of expertise and leadership to MAAs growing interiors division. In this role, Zavala will lead MAAs hospitality interior design team, overseeing the design and execution of interior spaces in the hospitality sector.

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Amoh – ancient craftsmanship meets contemporary design

Hotel Designs

Hotel Designs Amoh ancient craftsmanship meets contemporary design Amoh ancient craftsmanship meets contemporary design Amoh Rhodes, designed by London-based Studio LOST and located on the site of an ancient quarry, is a new Luxury Collection resort opening on Rhodes this summer… Set on a secluded peninsula on the sun-kissed island of Rhodes, Amoh, a Luxury Collection Resort, thoughtfully blends modern, boutique luxury with the iconic heritage treasures of Rhodes.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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CJ Media Solutions, Women in Hospitality Leadership Alliance launch media training

Hotel Business

CJ Media Solutions LLC and the Women in Hospitality Leadership Alliance have partnered to provide comprehensive media training to help advance women in hospitality. The program, which is an exclusive benefit for the alliances participating organizations, will bring together experienced media and PR expertise on a quarterly basis to share expertise across diverse formats, including traditional interviews, video content, podcasts and live panel discussions.

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Omni Hotels & Resorts Appoints Adam Hayashi as Chief Revenue Officer

Lodging

DALLAS, TexasOmni Hotels & Resortsannounced the appointment of Adam Hayashi as its Chief Revenue Officer. Hayashiwill be responsible for helping Omni achievestrategic goals related to maximizing topline revenue performance and capturing more market share. He will report directly to Jeff Doane, Omnis Chief Commercial Officer. I’m excited to welcome Adam to the Omni family and look forward to the innovation that he will bring to the team,” said Doane. “I have had the opportun

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Palette Hotels rolling out Quore across portfolio

Hotel Business

Hotel management company Palette Hotels is in the process of deploying the Quore workflow management solution, which includes engineering, housekeeping, front desk, management and above-property tools, at all 25 of its properties. With our roots as owners, we understand firsthand that investing in technology is essential to staying in sync with the evolving expectations of modern travelers while delivering strong results for our owners through greater efficiency and streamlined operations, said

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HREC Arranges Sale of Holiday Inn Express & Hampton Inn Glenwood Springs

Lodging

DENVER, Colorado; KANSAS CITY, Missouri; Houston, TexasHREC Investment Advisors announced it has arranged the sale of the 70-guestroom Hampton Inn Glenwood Springs and the 64-guestroom Holiday Inn Express Glenwood Springs, both located in Glenwood Springs, Colorado. Nightcap Management, a Lincoln, Nebraska-based full-service development company, acquired the properties.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Jalaram Sleepy Hollow acquires Memphis Fairfield Inn

Hotel Business

Hunter Hotel Advisors brokered the sale of the Fairfield Inn & Suites Memphis Southaven. Jalaram Sleepy Hollow LLC ( Jalaram Hotel Group ) purchased the property from Helix Hospitality Hunters Tim Osborne, SVP, and Chase Perry, VP, facilitated the transaction. Located off I-55, the hotel offers access to major demand drivers. Southaven, 15 miles south of downtown Memphis, is one of the fastest-growing cities in Mississippi and the Southeast, according to the company.

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Growth Outlook for Online Travel Firms Cut in Half: Morningstar

Skift Blog

Skift Take: Competitive moat or no moat, growth in online travel looks to be much more modest this year than previously expected.

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Reside CEO Lee Curtis transitions to board

Hotel Business

Lee Curtis has transitioned from CEO of flexible and extended-stay housing company Reside , to a board director. Succeeding Curtis in the position is Gavin Morgan. The company expresses its profound gratitude to Curtis for his vision, dedication and outstanding leadership during his tenure, it said in a statement. Curtis’ innovative leadership at Reside set a benchmark in the corporate housing industry, steering the company through complex challenges, fostering exceptional growth and champ

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Hotels' Tariff Strategy, Spirit’s CEO Exit and European Hotels' Challenges

Skift Blog

Skift Take: On todays pod we look at hotel growth in the U.S., Spirt Airs CEO shuffle, and European hotel speed bumps.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!