Skift Blog

APRIL 2, 2024

Skift Take: Steve Singh believes corporate travel is ready for new technology, and he believes the right company can displace the old ones.

Travel 328

Travel Business 328

Hotel Management

APRIL 2, 2024

Crystalbrook Collection is expanding its presence to the Australian Capital Territory, in line with founder Ghassan Aboud’s vision to become “a truly national hotel group”. A partnership with prominent Canberra developer Tony Pan of TP Dynamics, will see the construction of a new-build hotel in the nation’s capital, slated to open in the first quarter of 2027.

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Retail Dining Construction Hotels 276

Skift Blog

APRIL 2, 2024

Skift Take: Unfinished hotel rooms are something new for a major hotel group. That's what Wyndham is offering in roughly 40% of the rooms of its newest brand.

Branding 312

Branding Hotels 312

Hotel Management

APRIL 2, 2024

W Sydney has unveiled its luxury penthouse and five top-level suites, taking its accommodation offering to new heights following its opening late last year. The Level 27 Extreme Wow Suite spans 202sqm and features panoramic waterfront views and a bold design that incorporates the ‘marine chic’ narrative seen throughout the hotel rooms. W Sydney’s Extreme Wow Suite Designed by Bowler James Brindley, the penthouse suite takes inspiration from the HMAS Onslow, one of six Oberon-class submarin

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Dining General Manager Events Accommodation 266

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

Sales

Lodging

APRIL 2, 2024

For many travelers booking hotel stays, complimentary breakfast remains a mainstay offering. But without streamlined operations and strategic procurement practices, this valued amenity can put a drain on hotel profitability. LODGING Back of the House caught up with four seasoned hotel F&B and operations leaders to discuss how hotels can offer free breakfast without breaking the bank.

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Operations Branding Hospitality Travel 130

Hotel Management

APRIL 2, 2024

Discover the epitome of luxury and sustainability with Interior Images’ Biodegradable Slippers Collection. Crafted from 100% natural materials and featuring various styles, these eco-friendly slippers redefine indulgence while caring for the planet. In a world where luxury meets environmental consciousness, Interior Images continues to impress.

Branding 243

Branding Management Hotels 243

Hotel Management

APRIL 2, 2024

Overall Care Solutions, an outsourced housekeeping provider, ensures exceptional cleanliness and guest satisfaction in hotels. With a focus on excellence, we elevate cleanliness standards for memorable guest experiences. Overall Care Solutions, founded in 2018 by Namik Kaya and Emmanuel Markho, is leading the change in hotel housekeeping across Australia.

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Hotels Services Management Operations 130

Skift Blog

APRIL 2, 2024

Skift Take: Today's podcast looks at metasearch and changing consumer habits, United’s next Boeing issue, and an Ohtani tourism boost.

Travel 130

Travel Consumer Tourism 130

Hotel Management

APRIL 2, 2024

When Qatar Airways opened the new Al Mourjan ‘The Garden’ Business Lounge at Hamad International Airport in Doha in mid-2023, expectations were high for a superlative offering given the carrier’s history of operating exceptional lounges and that’s exactly what the airline has delivered. Walking into The Garden, located in the striking Northern terminal expansion of Hamad International Airport, the first thing you’ll notice is how spacious the lounge feels, particularly given the high ceilings of

Business 130

Business Dining Retail Travel 130

Lodging

APRIL 2, 2024

Wyndham Hotels & Resorts is expanding into the upscale extended stay segment, launching a strategic relationship with industry innovator WaterWalk. The deal adds 11 hotels and over 1,500 rooms to the Wyndham ecosystem, rebranding them under the newly created WaterWalk Extended Stay by Wyndham brand, the 25th in Wyndham’s portfolio. Located in key markets such as Tucson, Jacksonville and Wichita, the offerings perfectly compliment Wyndham’s existing economy and midscale extended stay brands a

Branding 130

Branding Resorts Marketing Market 130

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

Hospitality

Hotel Management

APRIL 2, 2024

Accor has almost doubled its footprint in Japan in one day with the opening of 22 hotels and over 6,000 rooms on Monday April 1. These openings take the group’s portfolio of hotels in Japan from 24 operating hotels (5,741 keys) to 46 with two more properties in the pipeline. Grand Mercure Sapporo Odori Park The new arrivals comprise 12 Grand Mercure and 10 Mercure hotels, ranging in location “from the northernmost prefecture of Hokkaido to the southernmost prefecture of Okinawa”.

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Pipeline Operations Resorts Tourism 130

Skift Blog

APRIL 2, 2024

Skift Take: Neom is a massive $500 billion development in Saudi Arabia, which potentially could have its own laws.

Tourism 130

Tourism 130

Hotel Management

APRIL 2, 2024

The Ascott Limited achieved its highest ever room revenue from members of its global loyalty platform, Ascott Star Rewards (ASR), last year at over S$342 million, surpassing that of FY 2022 by almost 63%. The record ASR room revenue in FY 2023 spanned 350 participating properties across 14 brands, where repeat stay revenue from ASR members constituted more than 60%.

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Revenue Pipeline Accommodation Branding 130

STAAH

APRIL 2, 2024

Effective revenue management provides hoteliers with a clear roadmap for pricing and optimisation, while acting as a gauge to measure success. What is a Revenue Management Solution for Hotels? How Do They Work? Top 5 Reasons to Use a Revenue Management Solution for Hotels 5 Bonus Tips for Maximizing the Effectiveness of Revenue Management Solution (RMS) in Boosting Hotel Profit.

Revenue Management 107

Revenue Management Revenue Management Hotels 107

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Hotel Designs

APRIL 2, 2024

Hotel Designs Grand Hotel Bellevue opens in London Grand Hotel Bellevue opens in London Grand Hotel Bellevue – a boutique hotel in the heart of bustling Paddington – is the is the first British property by French group Lignée Hotels and features interior design by Paris-based architect Fabrizio Casiraghi… The 60-key Grand Hotel Bellevue takes over the five floors of a listed Victorian townhouse facing the peaceful greenery of Norfolk Square, with the interiors conceived as an intimate home

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Hotels 99

Demand Calendar

APRIL 2, 2024

Every business starts with a customer with a problem that needs solving. This applies to the hotel industry as well. When travelers visit a destination for a specific reason, they require overnight accommodation. The challenge lies in finding suitable overnight accommodation, as most destinations offer numerous options. Hoteliers need to empathize with potential guests and approach the problem of finding suitable overnight accommodation from their perspective.

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Accommodation Business Travel General Manager 98

eHotelier

APRIL 2, 2024

In the competitive landscape of the hospitality industry, hoteliers are constantly exploring innovative ways to increase revenue and enhance the guest experience. Upselling presents a lucrative opportunity for hotels to maximize their profits while providing added value to guests. By implementing creative upselling strategies, hotels can drive additional revenue streams and foster guest loyalty.

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Upsell Revenue Hotels Hospitality 98

Guest Centric

APRIL 2, 2024

Reading Time: 3 minutes MUZE Hotels has emerged as a fresh and vibrant brand, boasting seven unique properties across an array of exciting destinations across Germany and Hungary, including Budapest, Düsseldorf, and Stuttgart, as well as hidden gems like Pforzheim, Wesel, and Schwäbisch-Gmünd. To successfully launch their new brand into the digital realm, the team at MUZE Hotels recognized.

Business 75

Business Hotels Branding Services 75

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

Sales

Hotelier Magazine

APRIL 2, 2024

For the past few years, the hotel industry has enjoyed strong market fundamentals driven by solid ADR and occupancy rates, creating a positive investment environment. And while the pandemic certainly decimated the industry in 2020, as soon as consumers got the go ahead to travel once again, the rebound was quick and dramatic. But while the investment outlook in recent years has been favourable, there are some areas that have taken a bit longer to recover.

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Pipeline Construction Sales Scale 59

MEWS

APRIL 2, 2024

What is a PMS in a hotel? A PMS can manage hotel bookings and perform various admin duties. Its primary functions include payment processing, front-desk operations, reservations, and channel/rate management. Typically, this software oversees financial transactions and bookings, although some hoteliers also use it to manage human resources and housekeeping.

Management 52

Management Operations Hotels 52

Hotelier Magazine

APRIL 2, 2024

OTTAWA — The Temporary Foreign Worker (TFW) Program experienced a surge in demand due to the post-pandemic economy, low unemployment rates and record-high job vacancy rates in 2022. To address those labour shortages, the program adopted a series of policy changes. With changing labour market conditions and declining job vacancies, the government is now adjusting the TFW to ensure the program continues to only be used in cases where there are no workers here in Canada that can fill the necessary

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Intent Marketing Market Construction 59

Cloudbeds

APRIL 2, 2024

The number of booking channels lodging businesses must manage has expanded exponentially, from their website to online travel agencies , bed banks, GDS’, and metasearch engines. The most effective distribution strategies in the hospitality industry are dynamic. From managing hundreds of rate plans across multiple channels to crafting highly segmented and tailored marketing campaigns, hoteliers need the right tools to execute their strategies effectively.

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Revenue Management Occupancy Revenue Hotels 52

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Pipeline

Hotelier Magazine

APRIL 2, 2024

TORONTO — The 2024 Ontario Budget, entitled Building a Better Ontario, has revealed new investments in response to the Tourism Industry Association of Ontario’s (TIAO) pre-budget submission asks on workforce training, housing, infrastructure upgrades and craft-beverage tax reform. Budget highlights include: Labour Investing an additional $100 million in the Skills Development Fund Training Stream to address challenges in hiring, training and retaining workers Housing Investing $1 billion for the

Retail 59

Retail Hiring Tourism Hospitality 59

Hotel Marketer

APRIL 2, 2024

Welcome to the 2024 Edition of the #30DayAIChallenge. This year, we'll be focusing on making Generative AI more accessible for all. So follow along and give each challenge a try yourself, plus share your own thoughts and experiments with a community of like-minded learners and tinkerers!

Online Marketing 52

Online Marketing Marketing Market 52

Revinate

APRIL 2, 2024

Webinars — The Hotel Moment Deep Dive In this webinar, we explore the advantages of email marketing automation for hoteliers. With the utilization of automated email marketing strategies, hotels can send personalized messages to guests, enhance engagement, boost bookings, and foster guest loyalty, all while boosting efficiency. Join us as we [.] The post Streamlining success: The impact of email marketing automation appeared first on Revinate.

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Email Marketing Marketing Market Marketing Strategy 52

eHotelier

APRIL 2, 2024

Choice Privileges, has made it easier to book redemption stays at more than 300 Preferred Hotels & Resorts properties by enabling digital redemption on ChoiceHotels.com. Redemption levels begin at 25,000 Choice Privileges points per night for stays at hotels including The Palms Hotel & Spa (Miami Beach, Florida), Half Moon (Montego Bay, Jamaica), Gayana Marine Resort (Kota Kinabalu, Malaysia), The Empire Brunei (Bandar Seri Begawan, Brunei) and Le Belmont Paris (Paris, France).

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Resorts Hotels 52

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

Sales

Hotel Designs

APRIL 2, 2024

Hotel Designs Recommended Reads: Part 2 Recommended Reads: Part 2 Didn’t catch everything last week? We’ve got yo u covered… It’s a busy world, and with so much content out there, it’s easy to miss some of our most interesting and informative articles. That’s where our weekly ‘ Recommended Reads ’ comes in. Each week we’ll be curating a list of our top 5 articles you might have missed.

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Pipeline Tourism Resorts Branding 52

Hotelier Magazine

APRIL 2, 2024

Launched in 2015, Shine Talent Group, a global influencer talent-management agency, serves as a resource for brands and marketing/PR agencies to create and manage campaigns, cast influencers, launch events and more. Here, co-founders Jess Hunichen and Emily Ward share their tips and advice for working with influencers/creators in the restaurant and hotel space.

Business 52

Business Branding Consumer Marketing 52

MEWS

APRIL 2, 2024

Guests are using AI today Open AI launched ChatGPT in November 2022. In March of the following year, Expedia and Kayak announced a partnership with the tool that allows guests to have conversations with the AI to help with their hotel searches. The functionality is embedded in the Expedia and Kayak platforms, which makes it easy to access for curious guests.

Hospitality 52

Hospitality Hotels 52

Hotelier Magazine

APRIL 2, 2024

By Robin Roberts You know what they say in the real-estate business about location, location, location? Don’t say it. At least not to a developer, and especially not to Scott Duff, vice-president, Development, Canada, IHG. It’s an over-used phrase, but that doesn’t mean he, and every other hotelier and developer, aren’t acutely aware of how important location is when choosing a development site for a new hotel.

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Real Estate Accommodation Marketing Market 45

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales