Skift Blog

AUGUST 15, 2024

Skift Take: Consumers hate junk fees and lawmakers have been slowly cracking down. But businesses are still pushing back.

Consumer 322

Consumer Travel Business 322

Lodging

AUGUST 15, 2024

ARLINGTON, Virginia—Knowland and Amadeus presented metrics from the companies’ Hospitality Group and Business Performance Index. For the second quarter of 2024, the Index shows overall health of 105.5 percent year-over-year (YOY.) This is the first time the overall Index has exceeded 100 percent, reflecting continued industry health across all reported indices.

Business 275

Business Hospitality Market Marketing 275

Skift Blog

AUGUST 15, 2024

Skift Take: In 2023, Booking and Expedia spent a combined $13 billion on marketing, with Booking demonstrating better efficiency and global reach. While both still invest heavily in Google, they're shifting towards alternative marketing strategies like price discounting and B2B channels.

Market 318

Market Marketing B2B Marketing Strategy 318

Lodging

AUGUST 15, 2024

In June, the Fairmont Grand Del Mar unveiled its reimagined lobby lounge, library, and bar, designed in partnership with Los Angeles-based design firm Bishop Pass. The spaces allude to opulent Italian palazzos, featuring new neo-baroque and rococo detailed furnishings, and to the local setting. “We were very much inspired by the existing architecture of the Grand Del Mar and its location in Los Peñasquitos Canyon Preserve as well as the great palaces and villas of […] The post Italian Insp

Hotels 261

Hotels 261

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

Sales

Skift Blog

AUGUST 15, 2024

Skift Take: If this deals truly helps Despegar better focus on its core services — selling travel — then it would seem to make sense. In the process, Despegar gets leaner.

Services 307

Services Travel 307

Lodging

AUGUST 15, 2024

NEW YORK, New York, and ATLANTA, Georgia—M3, LLC announced it has signed a definitive agreement for a majority investment from Blackstone Growth and affiliated funds. The investment will help to accelerate the company’s growth by enhancing new product expansion and supporting the adoption of M3’s software. AAHOA, representing nearly 20,000 hotel owners and 60 percent of hotels across the United States, will make its first strategic investment alongside Blackstone.

Hotels 162

Hotels 162

Lodging

AUGUST 15, 2024

Christian Clerc has been named president and CEO of Auberge Resorts Collection. Clerc succeeds Craig Reid, former president and CEO, who is retiring after 10 years leading the company. Clerc’s appointment is effective September 1. Patrick Short has been named chief operating officer of Aperture Hotels. Read more. Access Point Financial announced the appointment of Daniel Zagoria as managing director, business development.

Resorts 147

Resorts Services Operations Business 147

Skift Blog

AUGUST 15, 2024

Skift Take: Carrie Tharp, vice president of strategic industries for Google Cloud, said in April to expect a lot more AI projects in travel. Here's another.

Travel 293

Travel 293

Lodging

AUGUST 15, 2024

SINGAPORE—Wyndham Hotels & Resorts introduced its Trademark Collection brand to South Korea with the opening of La Vie D’or Hotel and Resort, Trademark Collection by Wyndham. The new hotel grows the company’s presence in South Korea to over 30 hotels and joins nearly 20 Trademark hotels across Asia Pacific. La Vie D’or Hotel and Resort is located in the transportation hub of Hwaseong-si.

Resorts 147

Resorts Dining Hotels Branding 147

Skift Blog

AUGUST 15, 2024

Skift Take: EL AL is doubling down with Boeing as it places the largest single order in the airline's history.

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Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

Sales

Hotel Management

AUGUST 15, 2024

A AU$2 million ‘Hamptons-style’ refurbishment is underway at Ramada by Wyndham Marcoola Beach, with 24 of the holiday apartments and hotel rooms to be upgraded under a classic coastal theme. The property dates back to the 1960s, when the original tower was built, and has welcomed a host of VIP guests throughout the decades – the most high profile being the Duke of Bedford and Lady Fairfax, who visited in 1971.

Hiring 130

Hiring Resorts Closing Events 130

Skift Blog

AUGUST 15, 2024

Skift Take: Nashville’s ambition to host mega events shows it wants to be a major player. But while the city’s rebranding is attracting more diverse visitors, the real challenge lies in breaking free from its roots.

Events 157

Events Tourism 157

Hotel Management

AUGUST 15, 2024

TFE Hotels’ highly anticipated new-build property, The Eve Hotel Sydney, is leveraging the creative minds behind experience-led hospitality group Liquid and Larder to curate must-visit food and beverage offerings. Liquid and Larder, the group responsible for popular venues such as Bistecca, The Gidley, The Rover and Alfie’s, will serve as the exclusive food and beverage partner for the boutique Redfern hotel, with venues set to open in November.

Dining 130

Dining Hiring Shopping Hotels 130

Skift Blog

AUGUST 15, 2024

Skift Take: Today's podcast looks at how AI may yet transform the travel industry, the FTC's crackdown on fake reviews, and Elliott Investment's proposed changing to the Southwest board.

Travel 157

Travel Management 157

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

Management

Hotel Management

AUGUST 15, 2024

Tasmania is soon set to welcome a new boutique hotel in the northwest coastal town of Burnie with the upcoming opening of One North Terrace. The 30-key property, which is scheduled to open in September, is owned by Elphinstone Group, a privately-run, family business based in Burnie, and has been built by Tasmania-born construction group Fairbrother 1834 Hotels will manage the hotel, bringing experience in managing boutique and independent hotels across Australia.

Construction 130

Construction Accommodation Hotels Business 130

Are Morch

AUGUST 15, 2024

How do you feel about waking up in luxury? We have good news for you–no one does luxury better than the Arab world. Many travelers and pleasure seekers think you can’t do better than tropical islands or major European capitals, but the real, old-money luxury lies in the Middle East. So if you’re ready to […] The post Arabian Nights of Luxury: The Awe-Inspiring and Most Unique Hotels in The Arab World appeared first on Are Morch, Digital Transformation Coach.

Hotels 130

Hotels Travel 130

Hotel Management

AUGUST 15, 2024

Hong Kong’s Cathay Group has placed a firm order with Airbus for 30 A330-900 widebody aircraft, which follows a thorough evaluation by the airline under its mid-size widebody fleet renewal programme. The newly-ordered aircraft will enable Cathay to modernise its earlier generation A330-300 fleet and expand its operations on high capacity regional routes.

Operations 130

Operations Services Management Hotels 130

Webrezpro

AUGUST 15, 2024

With mornings becoming chillier and leaves beginning to turn, shoulder season is on its way. However, it isn’t the quiet, sleepy travel period that it used to be as concerns over cost, climate change, and overtourism drive guests to book differently.

Market 109

Market Marketing Travel Services 109

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

Hospitality

Hotel Management

AUGUST 15, 2024

The Far East Asia edition of the popular Asia Hotel Industry Conference and Exhibition (AHICE), hosted by HM and Wayfarer magazines, is set to make its historic debut in Japan on Wednesday, September 5th, 2024, at The Tokyo EDITION hotel in Toranomon. AHICE is the Asia-Pacific region’s premier series of hotel industry events, held in seven locations across the Asia-Pacific, including Australia, New Zealand, Singapore, Hawaii, Fiji, the Maldives and now, Japan.

Tourism 130

Tourism Hospitality Average Daily Rate Events 130

Textedly

AUGUST 15, 2024

Engaging your audience effectively can mean the difference between passive listeners and actively involved participants. At Textedly, we understand the transformative power of direct engagement tools like Text-to-Vote and SMS Polls.

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Hotel Management

AUGUST 15, 2024

A major design and guest experience transformation is breathing new life into one of EVT’s longest-standing Rydges properties. Rydges North Sydney, which EVT sold to Singapore investment and asset management company High Street Holdings in 2022, has held the Rydges badge for more than three decades. Now, as the finishing touches are being made on a complete refurbishment across all rooms, dining, conferencing, and communal areas, EVT is ushering in a new chapter under its management.

General Manager 130

General Manager Events Dining Management 130

Demand Calendar

AUGUST 15, 2024

Many GMs—especially those from my generation—are hesitant to change. They cling to their outdated systems, reluctant to embrace the new tools and technologies that could make their lives easier and their hotels more successful. They don't see the benefits and often don't understand the technology enough to recognize its potential. It's holding back hotels from reaching their full potential and preventing GMs from making the informed, real-time decisions crucial in today's competitive environment

Hotels 97

Hotels General Manager Management 97

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Hotel News Resource

AUGUST 15, 2024

Article - U.S. Travel Agency Air Ticket Sales Total $7.9 Billion in July 2024 - U.S.

Sales 85

Sales Travel Hotels 85

eHotelier

AUGUST 15, 2024

In the long run, developing IT talent in the hospitality industry is essential for driving digital innovation and also for enhancing guest experiences.

Hospitality 79

Hospitality 79

Hotel News Resource

AUGUST 15, 2024

Hotels 81

Hotels 81

Hotel Business

AUGUST 15, 2024

Hospitality accounting software M3 LLC has signed a definitive agreement for a majority investment from Blackstone Growth and affiliated funds. AAHOA will make its first ever strategic investment alongside Blackstone. The investment will help to accelerate the company’s growth by enhancing new product expansion and supporting the adoption of M3’s software, which enables hotel operators to run more efficiently and effectively, according to the companies.

Real Estate 69

Real Estate Operations Scale Management 69

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

Sales

Hotel News Resource

AUGUST 15, 2024

Hospitality industry business segment growth normalizes over 2023, according to the Knowland and Amadeus 2Q2024 Hospitality Group and Business Performance Index

Business 78

Business Hospitality Hotels 78

Hotel Designs

AUGUST 15, 2024

Hotel Designs GROHE unmasks Tech-Masking GROHE unmasks Tech-Masking As technology advances rapidly, so does our desire to integrate its benefits within our homes. GROHE takes a look at how to integrate these products, offering superior features and functionality that simplify our hectic lives… With such an influx of new technology, how do we balance the features we want with the amount of tech on display?

Forecasting 65

Forecasting Closing Operations Market 65

Hotel Business

AUGUST 15, 2024

citizenM has opened its third property in Miami: citizenM Miami South Beach. Located near the retail and restaurants of Lincoln Road in Miami’s South Beach, the property features a rooftop infinity pool, locally sourced art and 24/7 food and drinks. The debut of this property follows the openings of Miami Worldcenter and Miami Brickell and is a part of an ambitious expansion plan in the U.S. and beyond, according to the company.

Retail 64

Retail Shopping Construction Dining 64

Hotelier Magazine

AUGUST 15, 2024

In the hospitality industry, dealing with unruly or hostile guests is an inevitable part of the job. Exceptional customer service is easily one of the most important parts of running a great hotel. We train our staff to cater to guests’ needs and we ask for reviews to show off how great our hotel’s service is. But what happens when your staff needs to address a difficult guest?

Hospitality 59

Hospitality Services Operations Management 59

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Pipeline