Mon.Sep 09, 2024

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Air Canada Could Shutdown Operations Within Days Amid Fierce Labor Battle 

Skift Blog

Skift Take: Air Canada's shutdown plan throws fuel onto an already heated dispute. The parties are continuing to talk, but the preparation of contingency measures suggests a total shutdown of the airline by next week is a real and growing possibility.

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Red Roof Opens 700th Property in Jamaica, New York

Lodging

COLUMBUS, Ohio—Red Roof continued to strengthen the brand and its business with the opening of its 700th property, a new build in Jamaica, New York, along with a new build and prototype, the HomeTowne Studios by Red Roof Tampa – Airport, in Tampa, Florida. “This is a critically important time for our brand as we evolve to meet changing needs and expectations of our franchisees and guests,” said Red Roof President Zack Gharib.

Branding 287
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Greece to Fight Overtourism With Fees on Cruises and Crackdown on Short-Term Rentals

Skift Blog

Skift Take: Greece's prime minister acknowledged there's an overtourism problem in his country that needs to be addressed but he thinks it's only confined to Santorini and Mykonos.

Tourism 317
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Radisson Salt Lake City Downtown Completes Renovation

Lodging

SALT LAKE CITY, Utah—Radisson Salt Lake City Downtown announced the completion of the property’s multi-million dollar renovation, including upgrades to the guestrooms, dining outlets, meeting spaces, and lobby. The renovation also includes a new executive club lounge, a ski closet, and a coffee outlet called 215 West set to open later this year. Located near the Delta Center and the Salt Palace Convention Center, Radisson Salt Lake City Downtown is also by mountains, entertainment venues, [̷

Dining 262
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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The New iPhone 16 Camera Button Integrates with AI. How it Works for Travelers

Skift Blog

Skift Take: The new iPhone is built so that users can ask AI about visuals with the click of a button. It's still early, but the ease of use means that the iPhone could win the race to become a future AI tour guide.

Travel 306
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Stars of housekeeping: meet ahs hospitality Housekeeping Manager, Adam Holy

Hotel Management

To mark Housekeeping Appreciation Week (September 8-14, 2024), HM spoke to some of the top performers in this critical hotel department to find out a bit more about their role. Adam Holy, Dorsett Melbourne Name: Adam Holy Hotel: Dorsett Melbourne Title: Housekeeping Manager Tenure: 1.5 years with ahs hospitality Tell us a bit about your career journey?

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Hilton Signs Management Agreement for Hotel Conversion in Frankfurt, Germany

Lodging

FRANKFURT, Germany—Hilton announced the signing of the 225-room Hilton Frankfurt Gravenbruch as part of a management agreement. The property will go through a conversion to Hilton’s flagship brand with an opening set for October 2024. Patrick Fitzgibbon, senior vice president, development EMEA, Hilton, said, “With more than 60 properties either trading or under development, Germany continues to be a key strategic market for Hilton, and we’re excited to be further expanding our portfolio in Frank

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The Great Digital Shift of India’s Road Transport

Skift Blog

Skift Take: To meet the demands of India’s mobile-first consumer economy, the ground transportation sector is undergoing a significant digitization boom. A shift that reflects broader trends in how people prefer to navigate their journeys.

Consumer 287
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Cloudbeds to Show New Platform Layer at Upcoming Conference

Lodging

SAN DIEGO, California—Cloudbeds will unveil its Cloudbeds Intelligence offering at its upcoming Passport User Conference on October 23, 2024. Cloudbeds Intelligence, an AI and machine learning layer built into the platform, is designed for all functionalities of the hospitality management system and to break down departmental silos. The platform layer implements causal AI using datasets within the Cloudbeds platform and from partner data, which will allow hoteliers to better understand and forec

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Indian Carriers’ Share in International Travel Surges – India Report

Skift Blog

Skift Take: Indian airlines are accounting for a larger share in international traffic to and from India. However, this is likely in part due to the government's restriction on additional bilateral flying rights.

Travel 285
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Noble House Hotels & Resorts Adds Snake River Sporting Club to Managed Portfolio

Lodging

KIRKLAND, Washington—Noble House Hotels & Resorts welcomed Snake River Sporting Club to its portfolio. Noble House has been selected to manage the property, bringing the total number of North American hotels, resorts, and experiences within the portfolio to 29. The addition strengthens the brand’s footprint in Jackson Hole, Wyoming, joining Teton Mountain Lodge & Spa and Hotel Terra Jackson Hole.

Resorts 146
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Viator Reveals Most Popular Travel Experiences

Skift Blog

Skift Take: Travelers are flocking to activities that make them learn, interact with locals, or preferably both. It's as if people are treating vacations like a semester abroad, minus the college credits.

Travel 278
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AHICE Far East Asia debuts in Tokyo

Hotel Management

It’s one of the hottest hotels in Japan and in early September, The Tokyo EDITION, Toranomon played host to the launch of the Far East Asia edition of the Asia Hotel Industry Conference and Exhibition (AHICE), where close to 200 investors, owners, operators and executives were in attendance to talk about some of the top trends and outlooks for one of the world’s most in-demand destinations.

Events 130
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Booking Holdings Is ‘Underappreciated’ In 3 Ways, CFO Says

Skift Blog

Skift Take: If Booking's short-term rental business is so "underappreciated," then perhaps it should start breaking out its financials to give its message more clout.

Business 262
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Leveraging concerts, sports events, and music festivals for direct bookings

eHotelier

Hotel owners should ensure that they have strategies and systems in place to help them leverage the world of music and sports tourism. Here are 5 such strategies that will help to make the most of such events and drive up direct bookings.

Events 119
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South Africa’s New Visa Push for Indian and Chinese Tourists Has a Tour Operator Twist

Skift Blog

Skift Take: South Africa’s visa reform relies on vetted tour operators to streamline approvals for Indian and Chinese tourists. While this approach may reduce bottlenecks, it raises concerns about limiting independent travelers and whether operators can manage increased demand effectively.

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Biometrics changing the game for guest experience and safety

Hotel Business

by April Rae-Mallord Today’s hotel guest experiences are fantastic in many ways, with attention to detail that makes a stay memorable or even luxurious. From the personal greeting and chocolate on the pillow to exquisite amenities, the industry has excelled at creating a welcoming environment where guests feel both taken care of and valued. However, as a frequent hotel business traveler, there is still room for significant improvement when it comes to the end-to-end guest experience.

Services 111
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Apple’s New iPhones, Greece vs. Overtourism and Travel’s Popular Experiences

Skift Blog

Skift Take: Today's podcast looks at what the new iPhone offers travelers, how Greece is tackling over tourism, and ranking top travel experiences.

Tourism 147
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Dont Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Flywheel News | August 2024 Hotel Digital Marketing News | GCommerce

gcommerce

Google AI overviews now overlap 99% of the time with organic listing results When GCommerce first originally studied Google’s SGE results, the majority of sources included fell outside the top organic listings on the SERP. Fast forward to August 2024, Google’s AI Overviews now match the top organic search results 99.5% of the time. This alludes to Google using more traditional search ranking signals as part of the model for these results.

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Hampton Inn Norfolk Naval Base sold

Hotel Business

A regional owner and operator has purchased the Hampton Inn Norfolk Naval Base. Hunter Hotel Advisors ’ Chase Perry, VP, represented the institutional seller. The 117-key hotel sits adjacent to Naval Station Norfolk, which is the world’s largest naval air station and is home to more than 121,000 military and civilian personnel. It is close to Sewells Point Golf Course, Nauticus Maritime Museum and the Virginia Symphony Orchestra.

Closing 105
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Sutton Hall’s journey to boosting direct bookings with a seamless booking engine

STAAH

Norfolk’s Sutton Hall joined STAAH to enable a seamless booking experience for guests that was also easy to manage in the backend. Sutton Hall offers the perfect country retreat to enjoy an exclusive getaway. This stunning Georgian red-brick house sits within twenty-two acres of unspoiled Norfolk countryside, combining the warmth and comfort of a home away from home with wide open spaces, perfectly showcasing Norfolk’s “big skies.

Revenue 95
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Drury Hotels begins construction on Charleston hotel

Hotel Business

Drury Hotels ‘ newest property, Drury Plaza Hotel North Charleston, is now under construction. With 252 guestrooms, it will be the brand’s second hotel in South Carolina and the seventh across the Carolinas. The new Drury Plaza Hotel is located off I-26, less than 10 miles from downtown Charleston and Daniel Island, and three miles from the Charleston International Airport.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Hospitality Financial Leadership: Why You Want to Use a Rolling Forecast

Hotel News Resource

Rolling forecasts are nothing new but I must point out that most hotels don’t use them, and they really should. It’s an incredibly useful tool that is literally worth its weight in gold.

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Two Global Brand Presidents appointed for Accor leadership team

Hotel Designs

Hotel Designs Two Global Brand Presidents appointed for Accor leadership team Two Global Brand Presidents appointed for Accor leadership team New brand presidents, Benoît Racle and Jean-Yves Minet have joined Accor’s leadership team to reinforce its Premium, Midscale, and Economy brand strategy… Accor has announced the strategic appointments of two seasoned executives to helm its globally renowned Premium, Midscale & Economy (PM&E) brands.

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Oktoberfest Set to Drive a Third of Munich’s Hotel Bookings This Autumn: SiteMinder

Hotel News Resource

Article - Oktoberfest Set to Drive a Third of Munich’s Hotel Bookings This Autumn: SiteMinder - Hotel bookings during Oktoberfest are pouring into Munich and are set to account for 32% of the host city’s reservations this autumn.

Hotels 79
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Start-Up Spotlight: How Pryze Is Revolutionizing Hourly Work

Hospitality Tech

Natalia Micheletti and Tim Hylton turned their frustration with distracted workers into Pryze, a groundbreaking app that incentivizes productivity through fun, rewards, and positive reinforcement.

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Parking and EV Stations Charge U.S. Hotel Performance

Hotel News Resource

Parking revenues have increased by 23.1% from 2019 to 2023, based on a sample of U.S. properties in CBRE’s Trends in the Hotel Industry database, which is more than four times greater than the growth rate for total hotel revenues during that period.

Revenue 78
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Red Roof opens 700th hotel

Hotel Business

Red Roof has opened its 700th property, the 86-room, new-build Red Roof PLUS+ Jamaica in Jamaica, NY. “This is a critically important time for our brand as we evolve to meet changing needs and expectations of our franchisees and guests,” said Zack Gharib, Red Roof president. “There is continued demand for Red Roof, and [this opening] demonstrates our commitment to elevate the brand and create a consistent experience and great value for our guests, our franchisees and our communities.

Casinos 59
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Accor’s Queensland Hotels Report an Increase of 1.5 Occupancy Points to 70.7% for the Year to July

Hotel News Resource

Article - Accor’s Queensland Hotels Report an Increase of 1.5 Occupancy Points to 70.7% for the Year to July - Brisbane City was a leader in the resurgence, with growth up 4.6 occupancy points, driven by increased leisure and corporate demand.

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U.S. hotel results for week ending Aug. 31

Hotel Business

The U.S. hotel industry reported positive comparisons year-over-year (YOY), according to CoStar’s latest data through Aug. 31. Aug. 25-31 (percentage change from comparable week in 2023): Occupancy: 63.9% (+1.9%) ADR: $153.67 (+1.6%) RevPAR: $98.18 (+3.6%) Among the top 25 markets, Tampa saw the highest YOY occupancy lift (+15.2% to 61.7%). Seattle posted the largest increase in ADR (+12.5% to $218.08).

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.