AskSuite

OCTOBER 31, 2024

Discover how monitoring and optimizing customer service performance can enhance the guest experience and boost your direct bookings. The Asksuite SLA (Service Level Agreement) Dashboard is the solution that transforms how your hotel manages service interactions. With an intuitive interface and powerful features, it was designed for managers and reservation and sales teams to track message response times, agent performance, and key operational metrics in real-time, improving engagement with trave

Services 52

Services Management Sales Travel 52

Hotel Management

OCTOBER 31, 2024

One Global Capital Chairman and Group CEO, Iwan Sunito, has introduced a new hotel brand to the market, One Global Resorts, with the official rebranding of his Skye Suites Green Square property on Thursday evening. Designed by acclaimed Koichi Takada Architects, the multi-award-winning Infinity mixed-use precinct is the most celebrated of Sunito’s projects developed under his Crown Group business.

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Resorts Occupancy General Manager Closing 264

Hotel Speak

OCTOBER 31, 2024

A recent study by Agilysys, a leading global provider of hospitality software solutions and services, has revealed a surprising trend in the APAC hospitality industry: high guest satisfaction doesn’t necessarily translate into repeat business. Despite positive experiences, many travellers are not returning to hotels they’ve enjoyed. This “rebooking paradox” presents a significant challenge for hoteliers in the region.

Hospitality 101

Hospitality Revenue Yield Management Dining 101

Hotel Management

OCTOBER 31, 2024

Pan Pacific Perth has unveiled its newly refurbished convention floor, the largest hotel conference and event space in Perth’s CBD. Spanning over 2,500 square metres, the new offering can cater to a wide range of events, from board meetings to large-scale conferences and galas. Designed to optimise natural light with modern aesthetics, and local influences, the new spaces reflect Western Australia’s landscape.

Market 130

Market Marketing Events General Manager 130

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

Sales

Hotel Business

OCTOBER 31, 2024

Machine Investment Group and Taconic Capital have opened of Hollywood Volume. Formerly tommie Hollywood, the property re-launches as a reimagined lifestyle hotel in Hollywood’s Vinyl District, joining Marriott International ’s Tribute Portfolio. “We are thrilled to join forces with Marriott’s fastest growing full-service brand, Tribute Portfolio,”said Eric Rosenthal, managing partner, Machine Investment Group.

Dining 59

Dining Accommodation Management Services 59

Hotel Management

OCTOBER 31, 2024

The New Zealand market is not without its challenges, and a unified approach to industry representation at government level could have a powerful impact, writes The Ascott Limited Managing Director – Australia, David Mansfield. In New Zealand, we’re navigating a landscape filled with both challenges and promising opportunities. Consumer sentiment has been a bit hesitant, and we did experience a slowdown in demand during the second quarter.

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Pipeline Occupancy Consumer Market 130

Hotel Management

OCTOBER 31, 2024

With experiential travel in high demand, the future remains bright for boutique hotels, according to Accor Vice President Development, Pacific, Brett Forer. During my 16 years in development at Accor, I’ve witnessed the incredible surge in demand for boutique and collection brands. These segments are now among the fastest growing in the hotel industry, with the luxury, premium and midscale categories all seeing rapid expansion.

Branding 130

Branding Accommodation Travel Hotels 130

Hotel Designs

OCTOBER 31, 2024

Hotel Designs HIX Preview: a touch of Aegean inspiration from Sekers HIX Preview: a touch of Aegean inspiration from Sekers Sekers will be launching three new collections at HIX 2024 and showcasing its most recent sustainable indoor/outdoor performance collection AEGEAN… In addition to showcasing its AEGEAN collection , this year at HIX will see Seker launch Lunar a sleek double-faced blackout, Darkness a recycled FR-One blackout and Locomotion a sophisticated FR-One textured sheer.

Market 52

Market Marketing Hospitality Hotels 52

Hotel Management

OCTOBER 31, 2024

The Waldorf Astoria Atlanta Buckhead has appointed Chef Bermyson to the role of Executive Chef, overseeing all aspects of the luxury property’s culinary offerings. Alongside Chef Bermyson’s arrival, the property has also welcomed Chef Keith Hyche, who will serve as Chef de Cuisine of the property’s signature brasserie-style restaurant, Brassica. Chef Bermyson will oversee all aspects of culinary operations as Chef Keith works in tandem to introduce the new chapter of culinary offerings at Brassi

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Dining Services Closing Business 162

Hotel Designs

OCTOBER 31, 2024

Hotel Designs Elevating designs with Hamilton Litestat Elevating designs with Hamilton Litestat British electrical manufacturer Hamilton Litestat has been a leader in premium-quality decorative wiring accessories since its founding in 1968 – the company continues to design and produce innovative electrical accessories with a focus on quality… As a family-owned business, now in its second generation, Hamilton Litestat strives to maintain its reputation for delivering high-quality, cutting-e

Consumer 103

Consumer Services Branding Business 103

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

Sales

Hotel Management

OCTOBER 31, 2024

With experiential travel in high demand, the future remains bright for boutique hotels, according to Accor Vice President Development, Pacific, Brett Forer. During my 16 years in development at Accor, I’ve witnessed the incredible surge in demand for boutique and collection brands. These segments are now among the fastest growing in the hotel industry, with the luxury, premium and midscale categories all seeing rapid expansion.

Accommodation 130

Accommodation Branding Travel Hotels 130

Hotel Business

OCTOBER 31, 2024

Lodging Econometrics’ (LE) Q3 2024 Latin America Construction Pipeline Trend report signals growth for the region’s hospitality industry. The pipeline currently stands at 642 projects and 104,513 rooms, representing robust year-over-year (YoY) increases of 11% in project count and 10% in room count. Digging deeper into the pipeline data, LE’s report highlights several positive indicators.

Pipeline 59

Pipeline Construction Forecasting Scale 59

STAAH

OCTOBER 31, 2024

Welcome to STAAH’s Weekly Hotel Industry Quiz! At STAAH , we believe that staying informed and sharp is essential to thriving in the ever-evolving hospitality industry. Whether you’re a seasoned hotelier or just starting your journey, this quiz is designed to test your knowledge and keep you up-to-date on the latest industry trends. Join us each week for a fresh set of questions!

Hospitality 109

Hospitality Branding Hotels 109

Hotel Business

OCTOBER 31, 2024

DirecTV Hospitality and the American Hotel & Lodging Association (AHLA) have entered into a multiyear agreement that establishes the in-room entertainment provider as a Gold Partner for America’s largest hotel association. As a Gold Partner, DirecTV Hospitality will combine its resources with AHLA’s network and reach to drive critical initiatives forward through robust advocacy efforts, addressing key issues that impact the hospitality industry to help ensure hoteliers’ needs are met,

Hospitality 82

Hospitality Hotels 82

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

Management

Skift Blog

OCTOBER 31, 2024

ChatGPT just became a browser-based search engine with real-time links, maps, weather, sports, stocks and news.

Travel 307

Travel 307

eHotelier

OCTOBER 31, 2024

We now know much more about the factors driving hotel customers’ willingness to pay for contactless services. New research will guide hotel practitioners to invest more smartly and rationally in contactless solutions.

Services 119

Services Hotels 119

Skift Blog

OCTOBER 31, 2024

Skift Take: Norwegian Cruise Line's story is essentially "everything is great and we're being careful to keep it that way for as long as possible.

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300

eHotelier

OCTOBER 31, 2024

Hoteliers are starting to realise that room rates alone can’t drive the profits they need.

Revenue 96

Revenue Hotels 96

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

Hospitality

Skift Blog

OCTOBER 31, 2024

Skift Take: Hyatt's larger rivals are racing to plant flags in every market. Hyatt is more selective and believes the payoff will be in attracting high-end consumers to its loyalty program.

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Market Marketing Branding Consumer 300

Hotel Business

OCTOBER 31, 2024

Hyatt Hotels Corporation , for the third quarter ended Sept. 30, reported systemwide RevPAR increased 3% compared to the same period in 2023. Q3 net rooms growth was approximately 4.3%. “We reported solid-third quarter results, with gross fee revenues reaching $268 million,” said Mark S. Hoplamazian, president/CEO, Hyatt. “Our pipeline reached a new record of approximately 135,000 rooms, increasing 10% year-over-year (YOY), and World of Hyatt membership expanded to a record of

Pipeline 69

Pipeline Closing Resorts Management 69

Skift Blog

OCTOBER 31, 2024

With only a few weeks to go until Skift Global Forum East, over 80 companies already plan to attend on November 19-20 in Dubai.

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Hotelier Magazine

OCTOBER 31, 2024

MARKSVILLE, La. — Destination Original Indigenous Tourism (DO-IT) formalized its partnership this week as the American Indian Alaska Native Tourism Association (AIANTA), the Indigenous Tourism Association of Canada (ITAC) and New Zealand Māori Tourism entered a commitment pledge partnership at AIANTA’s 26th-annual American Indigenous Tourism Conference, hosted by the Tunica-Biloxi Tribe of Louisiana in Marksville.

Tourism 59

Tourism Travel Branding Business 59

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Skift Blog

OCTOBER 31, 2024

Skift Take: Uber officials tamped down speculation that it is hungry for a big travel acquisition.

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Travel 272

Hotelier Magazine

OCTOBER 31, 2024

TORONTO — The Chelsea Hotel, Toronto has been awarded Tourism Employer of the Year at the annual Ontario Tourism Awards of Excellence gala event on October 23. The awards are presented to organizations, businesses and individuals that represent the quality of outstanding offerings that make Ontario a world-class destination. The Chelsea Hotel, Toronto has been a recognized employer in downtown Toronto for almost 50 years (the hotel opened in 1975), currently employing more than 600 hospitality p

Tourism 59

Tourism General Manager Intent Hotels 59

Skift Blog

OCTOBER 31, 2024

Skift Take: The latest offer includes a 38% general pay raise over four years. The union urged its members to vote in favor of the proposal to avoid a “regressive or lesser offer in the future.

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AskSuite

OCTOBER 31, 2024

Self-service technology (SST) enables customers to access services without needing direct interaction with staff, making it an essential part of modern life. Many of these technologies are already well established across various industries, including hospitality. The truth is that self-service technology offers significant advantages for both customers and businesses.

Services 52

Services Hotels Operations Revenue 52

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

Sales

eHotelier

OCTOBER 31, 2024

Le Sereno, the renowned luxury boutique resorton the stunning shores of St. Barthélemy, is excited to announce its grand reopening for the 2024-25 season, welcoming guests starting October 24th, 2024.

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52

Hospitality Tech

OCTOBER 31, 2024

The partnership highlights growing consumer demand for stablecoin payments with Flexa.

Consumer 52

Consumer 52

eHotelier

OCTOBER 31, 2024

The American Hotel & Lodging Association (AHLA) has announced Rosanna Maietta as its new president & CEO, effective Nov. 14.

Hotels 52

Hotels 52

Hotelier Magazine

OCTOBER 31, 2024

By Amy Bostock and Nicole Di Tomasso TORONTO — More than 200 foodservice-and-hospitality professionals gathered last Monday at the Westin Harbour Castle in Toronto for the eighth-annual Women in Tourism and Hospitality (WITH) Summit. A partnership between KML and Sequel Hotels and Resorts, the WITH Summit has become the meeting place for individuals and companies committed to advancing women in the tourism-and-hospitality industry while creating an inclusive and diverse workplace.

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Tourism Hospitality Resorts Events 59

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Pipeline