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This enables your team to provide more relevant and valuable upsells. AI can play a significant role in enhancing personalisation. By analysing guest data, AI can predict preferences and tailor offerings accordingly.
Luxury lodges offer curated, holistic experiences, exceptional dining and wellbeing offerings. Prominent examples include Bedarra Island on the Great Barrier Reef, Saffire Freycinet in Tasmania, Longitude 131° in the Uluṟu-Kata Tjuṯa National Park and Huka Lodge in New Zealand.
â 6/15/2025 HITEC 2025: UrVenue Launches UrResort UrVenue launches UrResort , its newest product developed in response to the growing demand from hotels and resorts for a more tailored solution. UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems. Lets Guests Reserve Package Entitlements With Zero Staff Involvement Agilysys Inc.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems. Lets Guests Reserve Package Entitlements With Zero Staff Involvement Agilysys Inc.
At the Wyndham Hotels & Resorts Global Conference, held at Caesars Forum in Las Vegas, President/CEO Geoff Ballotti talked about how the company has changed since it first went public seven years ago. The company also introduced new initiatives designed to help hotel owners. Nobody really knew who Wyndham was, Ballotti said.
Hotels can leverage CRM data to drive repeat bookings, upsell experiences, and build stronger guest relationships. Automated Upselling & Ancillary Revenue Tools Have no clue on how to make extra revenue for your hotel? Maximize Your Hotel Revenue Uncover the hidden revenue potential of your hotel or resort.
Efficient upselling opportunities A GDS grants your hotel the opportunity to upsell without needing to put much effort in at all. You can offer travel agents (and their clients) value-added options like premium rooms, spa packages or in-house dining, to both personalise the experiences you deliver and boost your revenue.
In the fiercely competitive hospitality industry, the essence of successful resort revenue management lies in data-driven decision-making. Resort revenue management has become an indispensable tool for businesses, fostering strategies that maximize yield and build strong customer relationships.
For example, if your property is a luxury beach resort, it makes more sense to list it on high-end OTAs like Luxury Retreats or Mr & Mrs Smith, rather than budget-focused platforms like Hostelworld or Booking.com. Upselling and Cross-Selling: Upsell Room Upgrades: Train your staff to offer room upgrades or premium amenities at check-in.
Multiple Folios per Guest: When systems aren’t connected, separate folios are created for services like dining, spa, or bar. 71% of hotels plan to implement AI-powered analytics in their POS systems by the end of 2025 to enhance personalization and upselling. Who Should Use an Integrated Hotel POS System?
For hotels and resorts surrounded by nature , this is a prime opportunity to create memorable, festive guest experiences rooted in local culture. – CTA: [Book Your Midsummer Getaway] Why we love this: It leverages the nature-rich traditions of Midsummer while offering experiences perfect for upselling.
Some seek hotels with spa facilities, fitness centres, healthy dining options, and opportunities for meditation or yoga. Exclusive experiences, such as private dining with renowned chefs, wellness retreats, and tailored cultural excursions, add significant value.
6/17/2025 HITEC 2025: HCN Offers Magazines to Leading Hotels and Resorts for Guests Hotel Communication Network (HCN) continues to evolve its hotel guest experiences by offering access to a catalog of global magazine brands free of charge to leading hotels and resorts via its AI Concierge ad-supported tablet platform.
Whether its a seamless check-in process, personalized dining recommendations, or proactive problem-solving, customer satisfaction is at the heart of every hotel, resort, and travel business. Personalized upselling and cross-selling opportunities help maximize guest spend.
For hotels and resorts surrounded by nature , this is a prime opportunity to create memorable, festive guest experiences rooted in local culture. – CTA: [Book Your Midsummer Getaway] Why we love this: It leverages the nature-rich traditions of Midsummer while offering experiences perfect for upselling.
2. Upsell opportunities are limited Similarly to guest personalization strategies, hoteliers could be leaving money on the table if they don’t embrace creative ways to upsell guests on aspects of their stay that are most important to them. Multi-views, filters, and data exports allow for further analysis and customized reporting.
To learn more about what this looks like in action, I recently spoke with Billy Copelan , Director of Revenue Management at Sea Island Resort. Billy’s career with Sea Island Resort has spanned three decades and focused on revenue functions for the last 20 years. We host our own PGA Tour event in the fall called the RSM Classics.”
What Hoteliers Can Learn from Carnivalâs Strategy Smart Tech is Not Optional Anymore Carnivalâs use of AI and real-time analytics to match food prep with actual dining patterns shows how tech can reduce both waste and costs. Teams can now upload documents directly to guests, groups, and client profiles.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems. Lets Guests Reserve Package Entitlements With Zero Staff Involvement Agilysys Inc.
Now, they are looking for hotels/ resorts for their stay. Key Tactics for the Preparation Stage: Send pre-arrival emails with useful information about local attractions, dining options, and tips for their stay. Offer upsells during the stay, such as room service, spa services, or local tours.
This advanced integration enables direct connectivity between guest reservations and table bookings, allowing users to book, view, or cancel dining reservations directly within the Maestro Property Management System (PMS). Teams can now upload documents directly to guests, groups, and client profiles.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems. Lets Guests Reserve Package Entitlements With Zero Staff Involvement Agilysys Inc.
Effectively manage your hotel gym with SiteMinder Promote, manage, and upsell your gym with ease using SiteMinders smart platform. Westin Hotels & Resorts Westin Hotels & Resorts has made fitness a core part of their guest experience. They also offer a gear lending program so guests can borrow workout clothes and shoes.
Whether it’s breakfast in bed, a midday snack, or a late-night feast, room service means that guests can enjoy a seamless dining experience at the press of a button. In room dining: Beyond set meals, provide a 24/7 dining option where guests can order snacks, beverages, or meals at their convenience.
This advanced integration enables direct connectivity between guest reservations and table bookings, allowing users to book, view, or cancel dining reservations directly within the Maestro Property Management System (PMS). Teams can now upload documents directly to guests, groups, and client profiles.
Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Maximize Your Hotel Revenue Uncover the hidden revenue potential of your hotel or resort. Train them to identify upselling and cross-selling opportunities and present them in a natural, non-pushy way.
This advanced integration enables direct connectivity between guest reservations and table bookings, allowing users to book, view, or cancel dining reservations directly within the Maestro Property Management System (PMS). Teams can now upload documents directly to guests, groups, and client profiles.
For instance, unique deals like hotel room upsell, or late checkouts can improve the stay while generating additional revenue. Even better, you can take advantage of this to increase your revenue by providing them with a hotel upsell, such as an airport pick-up or room upgrade.
As travelers become pickier and competition grows tougher, hotels and resorts need to up their game. Is it your breathtaking sea views, your green practices, or your prize-winning dining spot? In today's quick-moving world, the hospitality industry faces a constant challenge: to attract and keep guests.
The integration of artificial intelligence (AI) into the hospitality industry is reshaping how hotels, resorts, and other hospitality models operate. AI allows you to customize guest interactions by: Adjusting room settings; Offering tailored dining choices; Recommending local activities. AI is revolutionizing hospitality.
Here’s why they’re beneficial: Revenue diversification Hotel packages allow you to diversify your revenue streams by upselling various services and amenities. Whether it’s spa treatments, dining experiences, or exclusive tours, these packages encourage guests to spend more, boosting your overall revenue. Thomas, U.S.
Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Maximize Your Hotel Revenue Uncover the hidden revenue potential of your hotel or resort. Train them to identify upselling and cross-selling opportunities and present them in a natural, non-pushy way.
Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Maximize Your Hotel Revenue Uncover the hidden revenue potential of your hotel or resort. Train them to identify upselling and cross-selling opportunities and present them in a natural, non-pushy way.
Later this year, brands will also gain AI-powered tools like chatbots for data insights for loyalty, ordering, and developer support, personalized upselling and offers, plus new app-less loyalty and payment features, including wallet passes, QR codes, and auto-reloading gift cards. The transaction is subject to customary closing conditions.
For instance, a hotel close to a well-liked ski resort might raise its rates in the winter when skiing is in high demand. A beach resort might, for instance, charge less in the winter when there is less demand for beach vacations. Additionally, upselling additional services or goods through bundling enables hotels to increase revenue.
Later this year, brands will also gain AI-powered tools like chatbots for data insights for loyalty, ordering, and developer support, personalized upselling and offers, plus new app-less loyalty and payment features, including wallet passes, QR codes, and auto-reloading gift cards.
Later this year, brands will also gain AI-powered tools like chatbots for data insights for loyalty, ordering, and developer support, personalized upselling and offers, plus new app-less loyalty and payment features, including wallet passes, QR codes, and auto-reloading gift cards. The transaction is subject to customary closing conditions.
Optimize for Long-Tail Keywords: Use phrases like best luxury resorts for honeymoon in Bali to attract specific global searches. Example: A resort used retargeting ads featuring 20% off beachside stays and increased conversions by 18%. Use your marketing channels to tell these stories authentically. How can a hotel increase sales?
We used to take out ads in the newspaper and Yellow Pages,” says Edward Keenan, vice-president, Resort Operations for Clique Hotels & Resorts, of early efforts to attract guests. He says the systems also provide an opportunity for upgrades, cross-sells or upsells, which might include a better room or a deal on a spa package.
Throughout their stay, they text the same assistant for more towels, dining suggestions, or even a late departure—without ever having to lift a finger or lift the phone. AI can gather info from previous bookings, dining choices, and spa visits to predict what guests might need.
Hotel B: Response Time Cut by Half An international resort had guests from over 20 countries. ” - Upselling and Cross-Selling “Generate a script that front desk staff can use to upsell room upgrades and late checkouts, ensuring a high conversion rate.” They integrated ChatGPT-powered chat on their website.
Boost bookings with SiteMinder’s booking engine Uncover how SiteMinder not only facilitates direct bookings from customers, but also improves your ability to upsell and maximise guest loyalty. ResortResorts, often offering a wide range of activities and amenities, need a booking engine that can handle complex offerings simply.
Hotels can take the same approach to selling rooms, upselling guests, and selling extras. If the answer is “no” once more, then the chatbot could list a few options of what the user would like to talk about such as amenities, current offers or promotions, events, dining options, and more. How effective is a hotel reservation chatbot?
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