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This scalability is especially valuable for hotels – as more information is collected about guest behavior, booking trends , and occupancy patterns the more precise rate adjustments, inventory management, and marketing strategies will be in the future. Why it’s important for hotels? Why it’s important for hotels?
Themed dining events, branded F&B products or package deals can encourage guests to dine in-house. Author: Samuel Vivas Imparato BMIHMS Learning Facilitator The post Maximising Hotel Profits Beyond Rooms appeared first on Hotel Management.
Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,
The APAC Revenue Management Summit returned to Melbourne this week under the fitting theme: Simply the Best. Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. The panel explored broader market trends, owner expectations, and revenue management best practices.
Managing a hotel isnt just about filling rooms; its about making your systems and operations work together seamlessly. Enter the channel manager. 1) PMS + channel manager = real-time peace of mind Your Property Management System (PMS) is your operational command centre.
Be it luxurious accommodations, exclusive dining, or wellness experiences, Songkran visitors crave it all. Prepare with a Robust PMS (Property Management System) A high-performance PMS like eZee Absolute streamlines all your hotel operationsfrom managing bookings to housekeeping tasks, this system ensures efficiency.
Digitalizing the journey: Mobile keys, on-the-go check-in, and seamless check-out “ At Salto, we believe access to technology should be so convenient that guests actually enjoy using it,” said Nora Urquiza, Hospitality Solutions Business Lead at Salto Systems. “ Receive daily leadership insights and stay ahead of the competition.
Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk. Upsell and loyalty are increasingly tied to digital touchpoints.
Use Dynamic Pricing: Automate Pricing with Tools: Use tools or software (like a Property Management System or PMS) to automate your pricing decisions. Streamline Distribution to Maximize Visibility Managing your distribution channels is key to maximizing your hotel's visibility. Read More on Hotel KPIs and How to Calculate them.
Fast to deploy and easy to scale, VAIA integrates with leading property management systems (PMS), point-of-sale tools and service ticketing platforms. VAIA identifies upsell opportunities based on guest behavior and delivers timely offers for upgrades, dining, spa services and more. The result?
IRIS , a provider of mobile F&B and guest experience platforms for the hospitality sector, has partnered with hospitality management company Coury Hospitality to extend F&B mobile ordering across its portfolio following a 44% year-on-year increase in in-room dining sales.
For hotel staff, the combined power of IRISâs intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes. Itâs not just new featuresâitâs connective tissue.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service.
The enhanced version of the âSkywayâ application provides hospitality, multifamily and senior living property managers with an easier way to monitor and maintain their propertyâs technology from a single portal, driving operational efficiency and improved guest experience.
Luxury lodges offer curated, holistic experiences, exceptional dining and wellbeing offerings. Prominent examples include Bedarra Island on the Great Barrier Reef, Saffire Freycinet in Tasmania, Longitude 131° in the Uluṟu-Kata Tjuṯa National Park and Huka Lodge in New Zealand.
Some seek hotels with spa facilities, fitness centres, healthy dining options, and opportunities for meditation or yoga. Exclusive experiences, such as private dining with renowned chefs, wellness retreats, and tailored cultural excursions, add significant value.
is managed and monitored from a unified inbox that provides powerful insights to boost conversions, increase website engagements , and streamline operations - saving time and cost. Managed through a single unified inbox, hotels can streamline communications, ensure a consistent brand voice, and gain insights into guest sentiment and trends.
Let’s be honestrunning a hotel while managing its revenue at the same time is a balancing act. From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. What Are Revenue Management Tools? Thats where outsourcing comes in.
– CTA: [Book Your Midsummer Getaway] Why we love this: It leverages the nature-rich traditions of Midsummer while offering experiences perfect for upselling. Our experience gift vouchers let him choose, from relaxing spa treatments to weekend stays or dining experiences. A thoughtful gift, without the guesswork.
To delve deeper into this issue, we spoke with Tony Marshall, VP Managing Director APAC at Agilysys. For instance, spa staff can coordinate treatments with restaurant bookings, front desk agents can suggest targeted, personalised, upgrades, and restaurant managers can recommend specific wines based on past preferences.
Joining PPDSâ ever growing SoC family, the Philips 135HDL6015IA is compatible with Philips Wave â the evolutionary cloud-based remote device management ecosystem â putting users fully in control of their display fleets, 24/7.
In today’s fast-paced hospitality world, a clunky Property Management System (PMS) can quietly kill hotel operations. But here’s the good news: a streamlined, intuitive PMS UX can turn hotel operations around—boosting staff productivity, enhancing guest satisfaction , and improving hotel revenue management.
Alessia Meli brings to the role over two decades of expertise in the global hospitality and luxury dining industries, with a background shaped by both European and American influences. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex She holds a law degree.
These are guests looking for elevated experiences, and they tend to spend moreâon suites, spa treatments, dining, and excursions. Corporate crossover : The Frosch acquisition brought in a large portfolio of managed corporate travel. This partnership powers Chaseâs backend travel infrastructure using Travelport+.
Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget. In 2025, smart AI tools will be essential for improving both hotel management and hospitality marketing. What AI Tools Should Hotels Consider for 2025?
These models often lack the context and transparency revenue managers need to understand pricing decisions. Joining PPDSâ ever growing SoC family, the Philips 135HDL6015IA is compatible with Philips Wave â the evolutionary cloud-based remote device management ecosystem â putting users fully in control of their display fleets, 24/7.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. It makes managing the entire network effortless for any hotel in Sonestas portfolio, regardless of which provider we are working with. Agilysys Book with S.P.E.N.D.
Data-driven decisions: The integration will enable hoteliers to make more informed decisions regarding operations, marketing, and revenue management through real-time performance insights. Later this year, the hotelier plans to continue its journey to a modern technology stack with the addition of OPERA Cloud property management (PMS).
– CTA: [Book Your Midsummer Getaway] Why we love this: It leverages the nature-rich traditions of Midsummer while offering experiences perfect for upselling. Our experience gift vouchers let him choose, from relaxing spa treatments to weekend stays or dining experiences. A thoughtful gift, without the guesswork.
When a hotel uses a connectivity partner like SiteMinder GDS , travel agents and corporate travel management companies can book inventory through Galileo and other major GDS providers. Efficient upselling opportunities A GDS grants your hotel the opportunity to upsell without needing to put much effort in at all.
The system streamlines item retrieval and reduces loss, improving both service speed and resource management. The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. Ive been very impressed by how intuitive RUCKUS One is!
“We’re proud to introduce Radisson Hotel Don Mueang Bangkok as a strategic step in expanding our presence in one of Asia’s most dynamic travel hubs,” said, Sukanyapach Homchuen, General Manager, Radisson Hotel Don Mueang Bangkok “We aim to be the preferred choice for modern travelers seeking convenience, connection, and a sense of place.
Whether its a seamless check-in process, personalized dining recommendations, or proactive problem-solving, customer satisfaction is at the heart of every hotel, resort, and travel business. Dynamic Pricing and Revenue Management AI tools are revolutionizing how hotels set room rates.
Guests can intuitively manage lighting, climate, and entertainment settings based on their preferences â all from their mobile device or in-room interface. Additional enhancements include advance deposit options by rate type, and improved tools for managing rates and resort fees.
Hoteliers can unlock this potential by diversifying their revenue streams and leveraging guest data to create targeted upsell opportunities. For example, automated systems can suggest dining packages, spa treatments, or exclusive experiences based on previous guest behaviour.
With this integration, two brands from the Gekko Group, a subsidiary of Accor, work hand in hand to facilitate this access: Gekko Tech, through its innovative distribution technology, and Infinite, through its expertise in managing and optimizing hotel inventory for the leisure travel sector.
The platform is designed not just to collect data but to provide actionable intelligence, leading to cost savings, improved energy efficiency, and better overall management. Not just in a single room, but across their entire portfolio. Together, we guarantee a true 5-star experience."
In the hotel industry, POS refers to point of sale, a system designed to process transactions and manage sales across a property: including the front desk, and in other service areas like bars, restaurants and day spas. They support multi-site management and are designed to integrate with hotel PMS and CRM systems.
The platform is designed not just to collect data but to provide actionable intelligence, leading to cost savings, improved energy efficiency, and better overall management. Not just in a single room, but across their entire portfolio. Together, we guarantee a true 5-star experience."
Why a POS System Is Essential in Today’s Hotel Landscape Running a hotel in 2024 involves much more than just managing rooms and housekeeping. A hotel POS system is a software solution that allows you to manage transactions made at various outlets within the hotel. What Is a Hotel POS System?
Is it your breathtaking sea views, your green practices, or your prize-winning dining spot? Turn Local Culture Into a Magnet for Guests Your location is your biggest selling point, and it's a fantastic opportunity to integrate hotel upsell deals naturally into your offerings. Turn them into a plus for your business.
Guests can intuitively manage lighting, climate and entertainment settings based on their preferences—all from their mobile device or in-room interface. Allbridge launches Skyway with Allbridge Intelligence Allbridge has launched Skyway with Allbridge Intelligence, the latest iteration of its proprietary technology management platform.
Seamless Event Execution : Use intelligent tools, such as smart rooming lists and AI-generated event diagrams, to efficiently manage group business and bring plans to life with precision. Now, with Compass, WorldVue is expanding that vision with a unified platform that integrates with IoT ecosystems to enable personalized room control.
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