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How Will Digital Marketing Evolve in the Hospitality Industry? Digital marketing in the hospitality business is becoming more guest-focused than ever. Hyper-Personalization Powered by AI Did you know that the AI market in hospitality and tourism is projected to grow from $15.69 billion in 2024 to $20.47
Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,
IRIS , a provider of mobile F&B and guest experience platforms for the hospitality sector, has partnered with hospitality management company Coury Hospitality to extend F&B mobile ordering across its portfolio following a 44% year-on-year increase in in-room dining sales.
Flexible and scalable, our growing roster of mutual clients includes Mandarin Oriental and Four Seasons, with hotels typically experiencing a 20% to 40% boost in F&B revenue following deployment.â This partnership marks a significant advancement in the evolution of luxury hospitality across the globe.
This integration gives hoteliers using Salto’s advanced access control system the ability to deliver a truly seamless, contactless guest journey through Mews Hospitality Cloud. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk. Upsell and loyalty are increasingly tied to digital touchpoints.
âHospitality is built on human connectionâbut the tools weâve given teams have too often gotten in the way,â said Karie Kelly, CPTO at Unifocus. Together, XiQ and Staff Collaboration form the foundation of the Communications pillarâa long-term strategy to unify the signals, conversations, and workflows that define hospitality.
A recent study by Agilysys, a leading global provider of hospitality software solutions and services, has revealed a surprising trend in the APAC hospitality industry: high guest satisfaction doesn’t necessarily translate into repeat business. This enables your team to provide more relevant and valuable upsells.
âHospitality is built on human connectionâbut the tools weâve given teams have too often gotten in the way,â said Karie Kelly, CPTO at Unifocus. Together, XiQ and Staff Collaboration form the foundation of the Communications pillarâa long-term strategy to unify the signals, conversations, and workflows that define hospitality.
Be it luxurious accommodations, exclusive dining, or wellness experiences, Songkran visitors crave it all. Upsell with Mobile Solutions Leverage YCSs Mobile App for easy upselling and guest engagement. Songkran is not just a festivalits an opportunity to shine as a hospitality leader.
AI’s impact spans every sector, and the hospitality industry is no different. It empowers staff by handling routine tasks, improves efficiency and opens up new streams of revenue, all while maintaining the warmth and personalization that define exceptional hospitality. VAIA represents the future of hospitality service.
Hospitality leaders embrace technology for growth Our latest report, “ Travel Technology Investment Trends 2024 ,” reveals a strong commitment among hoteliers to increase their technology spend. As the hospitality industry evolves, it’s exciting to see more hoteliers recognizing the immense value of a CRS.
In the competitive world of hospitality, having a strong sales strategy is key to ensuring your hotel's success. Upselling and Cross-Selling: Upsell Room Upgrades: Train your staff to offer room upgrades or premium amenities at check-in. The more personalized the experience, the more likely they are to come back.
After years of recovery, the industry is not just reboundingit is entering a new phase of expansion, marked by evolving traveller expectations and a stronger dedication to personalisation and experience-driven hospitality. Leveraging Revenue Beyond the Room The shift from RevPAR to RevPAG is more than just a trendit is a necessity.
Some seek hotels with spa facilities, fitness centres, healthy dining options, and opportunities for meditation or yoga. Restaurants typically do this by providing a kiddies’ menu and colouring-in kits to keep children entertained and fed while parents enjoy a meal, but this principle can be extended to most aspects of hospitality.
The Rise of AI in Hospitality The hospitality industry is built on one central promise: delivering exceptional guest experiences. Whether its a seamless check-in process, personalized dining recommendations, or proactive problem-solving, customer satisfaction is at the heart of every hotel, resort, and travel business.
Supercharges Direct Bookings and Guest Engagement with Generative AI Sabre Hospitality announced the latest advancements in SynXis Concierge.AI Custom Connectivity for Every Tier The RUCKUS hospitality solutions work together seamlessly, allowing businesses to pick and choose the right combination for their specific needs.
Luxury lodges offer curated, holistic experiences, exceptional dining and wellbeing offerings. CBRE Hotels’ Senior Director Tom Gibson said luxury lodges offered world-class hospitality and were typically defined by their exclusive settings in unique, awe-inspiring destinations.
– CTA: [Book Your Midsummer Getaway] Why we love this: It leverages the nature-rich traditions of Midsummer while offering experiences perfect for upselling. Our experience gift vouchers let him choose, from relaxing spa treatments to weekend stays or dining experiences. A thoughtful gift, without the guesswork.
The decision aligns with Ginobbi Group’s commitment to delivering a modern and meaningful approach to hospitality—balancing innovation with cultural heritage and creating authentic experiences that connect people and places. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
We are incredibly proud to have debuted our new ultra-flexible and adaptable Philips Unite LED 6000 Series All In One for the hospitality industry here at HITEC 2025.â âThe launch of UrResort marks a pivotal moment, not just for UrVenue, but for the hospitality industry,â said Tracee Nalewak, Chief Growth Officer at UrVenue.
These are guests looking for elevated experiences, and they tend to spend moreâon suites, spa treatments, dining, and excursions. Corporate crossover : The Frosch acquisition brought in a large portfolio of managed corporate travel. weve got you covered.
In today’s fast-paced hospitality world, a clunky Property Management System (PMS) can quietly kill hotel operations. Because they know that in the hospitality game, efficiency isn’t just nice to have—it’s the name of the game. 👉 Read Also - Why Every Hotelier Should Join a Hospitality Association 5.
Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. Whether its the moment a guest browses your booking engine, walks through your lobby, dines at your restaurant, or checks out your spa offerings the retail mindset says: this is a moment to create value for them and for us.
AI is transforming the hospitality industry by boosting efficiencies and guest personalization however, there continues to be a steep learning curve and general misunderstanding of how and why recommendations are made. These models often lack the context and transparency revenue managers need to understand pricing decisions.
This fundraise comes on the heels of a $50M Series C raise announced 12 months ago and caps off an impressive year of growth marked by major partnerships with Best Western, Aimbridge Hospitality, Marriott, Wyndham, TUI Hotels & Resorts, and others.
– CTA: [Book Your Midsummer Getaway] Why we love this: It leverages the nature-rich traditions of Midsummer while offering experiences perfect for upselling. Our experience gift vouchers let him choose, from relaxing spa treatments to weekend stays or dining experiences. A thoughtful gift, without the guesswork.
Custom Connectivity for Every Tier The RUCKUS hospitality solutions work together seamlessly, allowing businesses to pick and choose the right combination for their specific needs. LAN service providers are enabled to provide more customized solutions to their hospitality clients. announced the launch of Agilysys Book with S.P.E.N.D.
The enhanced version of the âSkywayâ application provides hospitality, multifamily and senior living property managers with an easier way to monitor and maintain their propertyâs technology from a single portal, driving operational efficiency and improved guest experience. announced the launch of Agilysys Book with S.P.E.N.D.
âThis integration is another example of how Duetto continues to connect data silos that exist between systems in the hospitality industry. We look forward to supporting them as they capitalize on the significant opportunities in the hospitality sector and work to achieve their impressive vision.â Olo shareholders will receive $10.25
âThis is a game changer for the hospitality industry,â said Ian Lerner, CEO of Anacove. âThis is a game changer for the hospitality industry,â said Ian Lerner, CEO of Anacove. LAN service providers are enabled to provide more customized solutions to their hospitality clients.
What is the role of GDS in hospitality? Efficient upselling opportunities A GDS grants your hotel the opportunity to upsell without needing to put much effort in at all. The GDS offers a way for travel professionals to book travel services flights, hotel rooms, car rentals, tours for their clients.
Now operating as a standalone company, Hospitality Solutions aims to deliver more focused, agile innovation in hotel software and services. The moves position Hospitality Solutions to deepen its presence in core functions like distribution, operations, retailing, and guest experience.
Join us for an exclusive press conference on June 17 at 9:00 AM at Booth #3400 to witness the official launch of Compass and discover how itâs redefining the future of connected hospitality. âWith the launch of WorldVue Compass, weâre taking a bold step forward in shaping the future of connected hospitality.
This integration gives hoteliers using Saltoâs advanced access control system the ability to deliver a truly seamless, contactless guest journey through Mews Hospitality Cloud. âWith Salto smart access for hospitality compatibility, more properties can reduce the friction around arrival and check-in.
In today's quick-moving world, the hospitality industry faces a constant challenge: to attract and keep guests. This is a common issue for many businesses in the hospitality industry. Let's explore some tried-and-true ways to make your place stand out in the busy hospitality market.
âThis integration is another example of how Duetto continues to connect data silos that exist between systems in the hospitality industry. We look forward to supporting them as they capitalize on the significant opportunities in the hospitality sector and work to achieve their impressive vision.â Olo shareholders will receive $10.25
In today’s rapidly evolving hospitality landscape, choosing the right Point of Sale (POS) system is more crucial than ever for hotels. Multiple Folios per Guest: When systems aren’t connected, separate folios are created for services like dining, spa, or bar. billion by 2028 , growing at a CAGR of 8.1% from 2023 to 2028.
Real-time updates and tailored content for each location were key factors, along with Voloâs deep understanding of luxury hospitality. The tablets also drive revenue by upsellingdining, spa services, and experiences. 1Huddles platform is already used across hospitality, retail, and even the U.S. per share in cash.
enables guests to reserve all entitlements in a package—from spa and golf to dining and activities and tours—in a single, guided online experience without requiring calls, emails or manual coordination with a property’s staff. Agilysys Book with S.P.E.N.D.
Cvent IQ combines powerful AI capabilities with deep industry expertise, proprietary insights and analytics, a smart platform, and intelligent infrastructure to help marketers, event planners, and hospitality professionals move faster and smarter, collaborate better, and deliver more engaging, high-return experiences.
What Hoteliers Can Learn from Carnivalâs Strategy Smart Tech is Not Optional Anymore Carnivalâs use of AI and real-time analytics to match food prep with actual dining patterns shows how tech can reduce both waste and costs. Experience the next generation of hospitality technology â only at Booth #3400, HITEC 2025.
Join us for an exclusive press conference on June 17 at 9:00 AM at Booth #3400 to witness the official launch of Compass and discover how itâs redefining the future of connected hospitality. âWith the launch of WorldVue Compass, weâre taking a bold step forward in shaping the future of connected hospitality.
We look forward to supporting them as they capitalize on the significant opportunities in the hospitality sector and work to achieve their impressive vision.â Olo shareholders will receive $10.25 Real-time updates and tailored content for each location were key factors, along with Voloâs deep understanding of luxury hospitality.
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