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These MVP brands are growing their share of consumer spending through quality, trust, and serviceânot just price cuts. consumers exhibit value-seeking behavior, cutting costs and hunting for deals across sectors from travel to grocery. Key takeaways Value-seeking is now mainstream : 4 in 10 U.S. billion annually per grocery chain.
But while these platforms drive bookings, they can also cause unintended revenue loss — not because the platforms are flawed, but because of avoidable mistakes in how hotels manage them. How to fix it: Use your channel manager (like STAAH) to set a consistent BAR (Best Available Rate) across all OTAs as your pricing foundation.
Leverage OTA data: Expedia manages over seven petabytes of data and offers hoteliers actionable insights through tools and support, helping shape pricing, campaign effectiveness, and demand forecasting. Hotels must market based on traveler intent, not just their own priorities. weve got you covered.
According to a BrightLocal survey, 87% of consumers read online reviews before making a booking decision. Use STAAH ReviewMinder to track reviews across platforms and manage guest sentiments effectively. A study by Epsilon found that 80% of consumers are more likely to book with brands that offer personalized experiences.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service.
To earn more bookings from these adrenaline-hungry adventurers, you need to make an intentional effort to communicate the activities available around your hotel, and, ideally, that your team can handle all of their excursion bookings and arrange their itineraries.
But while these platforms drive bookings, they can also cause unintended revenue loss — not because the platforms are flawed, but because of avoidable mistakes in how hotels manage them. How to fix it: Use your channel manager (like STAAH) to set a consistent BAR (Best Available Rate) across all OTAs as your pricing foundation.
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
For hotel staff, the combined power of IRISâs intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service.
These solutions are designed to meet the evolving needs of modern homeowners and hotel operators, offering robust access control, enhanced security, and flexible management options. Be-Techs hotel lock systems empower hotels to streamline operations and elevate guest satisfaction. For more information, visit www.ideas.com.
By adopting CPI, hotels under Wyndhams 25 brands donât need to purchase or maintain expensive on-site hardware for their property management system. Seamless integration with other cloud-based third-party software like property management systems, reservation platforms, and loyalty programs.
Developers who succeed in challenging markets are intentional about where they build and what they build. Consumer preferences continue to evolve, and travelers today are seeking more than just a place to sleep. In down markets, those who build often open into a recovery, with the newest and most compelling assets on the market.
Originally published on City Nation Place As traveler expectations evolve, Destination Management Organizations (DMOs) must rethink how they engage audiences throughout the travel journey – starting with inspiration.
AI-powered personalization tools handle tasks that used to consume staff time, such as sorting guest data or sending personalized offers. In 2025, smart AI tools will be essential for improving both hotel management and hospitality marketing. What Role Does Personalization Play in 2025 Hotel Marketing?
The result is a more connected guest journey, greater conversion, and a strategic boost to profitability.â The partnership exemplifies a growing shift in the industry toward total revenue management and intelligent personalization. Infor will be showcasing their latest innovations at HITEC 2025 booth 2400. Turner has served as Yum!
Advertisements Ferdinando said: “At Zeal Hotels we’re trying to create a repeatable model, relating not only to the design, construction and fit out, but to the ongoing operational energy and carbon management of the hotel. Our intentions are to meet the 2050 standards when they come out and at this stage we are confident that we will. “As
The RMS simplifies revenue management by tracking real-time pick-up trends, monitoring competitor rates and receiving data-backed price recommendations for the next 365 days â all automatically updated across all online distribution channels. Turner, who currently serves as Chief Financial & Franchise Officer for Yum!
Tasks deemed suitable for AI include repetitive, data-intensive, or time-consuming duties such as summarizing policies, creating schedules, verifying paychecks, and approving time-off requests. This indicates a growing understanding and trust in AIs potential for improving efficiency and productivity.
Martin: We recognized the increasing consumer focus on health and wellness as an integral part of their living spaces, backed by trends in luxury real estate and wellness spending. What sort of feasibility did you conduct to justify the extra investment and go against the grain of focusing purely on cost efficiencies?
in Abandoned Bookings Property management software Hospitable has helped US hosts recover more than $1.2 Whatâs being reclaimed isnât just volume â itâs high-intent reservations that were already in motion, simply interrupted. 6/23/2025 Hospitable Helps US Hosts Recover $1.2M million in reclaimed revenue.
Value: The Hapi team and our solutions create unparalleled value for hoteliers and hospitality technology providers by removing the time-consuming and often frustrating process of integrating divergent systems. A funny thing happened on my way to becoming a general manager, and that opportunity uncovered a passion for technology.
Both my parents, were both general managers. Both of them started in the hospitality industry, line level, housekeepers, bellman, and then, you know, the typical hospitality love story fell in love, one became a front office manager. You’re now a general manager. I’m one of the I guess, rare breeds. Figure it out.
SIHOT, one of the leading hotel management systems, has delivered a fully integrated tech stack for fidelis to implement back-office and customer-facing digital solutions with ease and convenience. With a small team, it is time-consuming to monitor multiple partners â this leads to failures and problems. Read the full case study.
By Jonathan Levy A few years ago, a familiar guest returned to the hotel bar I managed for his second stay. The gesture wasn’t grand or scripted, but it was intentional and personal. It’s sustained not by intention alone, but by structured, lived behaviors. The server greeted him by name and asked how the graduation went.
His experience, leadership, and deep understanding of our space make him the ideal choice to guide the company into its next chapter.â âI am honored to serve as the next CEO of this exceptional company and work with our talented teams globally to deliver differentiated revenue management solutions to the hospitality industry,â said Zoghlin.
âN49P has supported Appetronix from the very start, recognizing the teamâs exceptional blend of expertise in robotics, software, and food industry insights,â said Alex Norman, Managing Partner at N49P. in Abandoned Bookings Property management software Hospitable has helped US hosts recover more than $1.2
Today, more than 150,000 advertisers â from global CPG leaders and Fortune 500 retailers to local restaurants â use the platform to reach high-intent customers, drive incremental sales, and grow their businesses. âWeâre building the future of local commerce advertising,â said Toby Espinosa, VP of Ads at DoorDash.
Marriott has signed three deals across the UK and Türkiye as well as letters of intent for future Four Points Express hotels in markets such as Poland, Belgium and the UK. The post Marriott launches midscale brand for value-conscious consumers appeared first on Hotel Management.
Bangkok, Thailand – SiteMinder, the world’s leading open hotel commerce platform, has released the 2023 edition of the world’s largest consumer research on accommodation, which reveals that the global intent to travel over the next 12 months is highest among travellers from Asia and Latin America.
Hospitality America has been selected by Contender Development to manage the Element by Marriott Charleston Airport in North Charleston, SC. This is the eighth Marriott hotel in the Hospitality America portfolio and the second property managed for owner Contender Development, joining the TownePlace Suites by Marriott Asheville West.
This follows the Australian Competition and Consumer Commissions (ACCC) Draft Determination on 18 February indicating its intention to authorise the airlines integrated alliance, with final approval expected in March or April 2025.
What is Yield Management? Yield management is a pricing and revenue management strategy that is used to maximise business performance. For hotels, the ultimate aim of yield management is to increase revenue by leveraging the balance between supply (available rooms) and demand (guest bookings).
“Travel has become the most essential ‘non-essential’ experience today, and our latest global Ibis travel intent research shows that one in three respondents plan to travel more in 2025 than they have this year. The post Ibis launches global series of travel stories to mark 50 years appeared first on Hotel Management.
Depending on the hotel’s brand identity and the intention, a signature scent can instantly create the right environment for your guests, from elegant and luxurious to cosy, warm and inviting, and everything in between. The post Feast for the senses: the power of scent in the guest experience appeared first on Hotel Management.
Be intentional with placement–leverage the data and paid media. Lean in on new consumer behaviors–understand what’s driving interest and use it. Helping hospitality professionals improve guest experience at every stage of guest journey and maximize guest lifetime value through social media management.
Sydney, Australia – SiteMinder, the world’s leading open hotel commerce platform, has released the 2023 edition of the world’s largest consumer research on accommodation, which reveals that 91% of travellers intend to travel at least the same amount as they did over the past year, including at least 1-in-2 (57%) who intend to travel more.
One who only consumes negativity has no chance of being anything other than negative, and doing so, sharing their negativity with others, infecting them with the same. Stop Assigning Bad Intentions: Many of the things you complain about are the result of negligence and not some form of wrongdoing. Get the Free eBook!
Financial advisors know that the right strategy can make all the difference when it comes to investing and managing your money. These terms and phrases should tie back to what consumers are searching for as they look for businesses in your industry. All are important and should be included as you implement your content strategy.
Long-tail keywords often align more closely with the specific queries that users, like HR managers, might vocalize when using voice search to find solutions for managing and tracking employee time. This surge will shift how consumers interact with devices, pushing businesses to adapt or fall behind.
The need to be attuned to the traveler’s needs is underlined by findings that 53% of consumers are likely to spend with companies if they trust they’ll get what they were promised. Hari Nair is global SVP/GM, account management at Expedia Group. This is a contributed piece to Hotel Business , authored by an industry professional.
The DMA is all about fostering fair competition and giving consumers more choices within digital markets. While Booking.com has long argued that rate parity benefits consumers by ensuring consistent pricing and easy access to options, the platform is now aligning with the new regulatory framework.
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