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Hotels can take a page from retail to beat the competition

Hotel Business

Where the retail sector could reinvent itself as “digital-first” through new services like eCommerce, curbside pickup or repurposing physical stores as socially distanced distribution centers, the travel sector, by its nature, relies on physical footfall. Consumers are also becoming more informed and empowered. By James Brooke.

Retail 59
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RoomRaccoon Introduces RaccoonRev Plus: AI-Powered Pricing To Make Independent Hotels More Profitable

Hospitality Tech

6/5/2025 One Bad Click Could Cost You the Booking Conviva’s 2025 State of Digital Experience Report highlights how widespread poor digital experiences are driving significant consumer frustration and revenue loss across industries. In hospitality, 41% of consumers say a great booking experience makes them more forgiving of bad reviews.

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Agentic AI is the No. 1 Technology Trend for 2025: What Does It Mean for Hospitality Businesses?

Hospitality Tech

Dan Mitchell, SVP Platform Strategy, Digital Wave Technology 6/18/2025 The “in the moment” nature of the travel, hotel, and hospitality industry is all about customer service: taking care of consumers through attentive agents and staff and personalized, meaningful digital experiences.

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Gen AI Becoming Top Source For Travel Discovery

Hospitality Tech

A year ago, Accenture’s Consumer Pulse Survey found that travelers felt booking a hotel was harder than buying a car and that choosing a flight was almost as hard as choosing a mortgage. Further testing of hypotheses was conducted via AI-moderated interviews with 300 consumers across 12 countries between January 20 and February 4, 2025.

Travel 52
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SEQ Tourism and Hospitality Development Opportunity, North Lakes Queensland

Hotel Management

City of Moreton Bay Mayor Peter Flannery predicts the 17,200sqm site will provide economic development for the region through delivering a true mixed-use development with a variety of potential uses including, but not limited to, hotel accommodation, residential apartments, restaurants, retail, commercial and recreation facilities.

Tourism 130
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Enseo Celebrates 25th Anniversary in 2025

Hospitality Tech

An original equipment manufacturer for the hospitality industry’s top hotels, consumer digital signage, and airline seatback video players, Enseo became a full-service hospitality integrator in 2013, delivering brand customization. In hospitality, 41% of consumers say a great booking experience makes them more forgiving of bad reviews.

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Hypnos wins sustainability award for Eden Project mattress collection

Hotel Designs

Hypnos Group Managing Direct David Baldry said of the win: As a 120-year-old British bedmaker and Royal Warrant holder for over 96 years, it is important that we offer sleep solutions through our retailers across the UK that demonstrably support the wellbeing of people and the planet.

Retail 52