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The Federal and Queensland State government initiative includes discounted airfares and accommodation which is expected to boost business for local tourism operators. The post Government steps in to drive return of tourism to Far North Queensland following Cyclone Jasper appeared first on Hotel Management.
The impacts of Cyclone Alfred have been far reaching with the hospitality industry significantly affected by mass cancellations, according to the latest CoStar STR data. The short-term impact is real, the challenge is how quickly can normality be returned at the speed operators and the region can take, he said.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
Hotel operators must adapt by implementing robust health and safety initiatives to ensure repeat bookings. Flexibility around cancellations and rescheduling can drive bookings by easing guests concerns over potential changes to their plans. Guest expectations for safety and hygiene continue to evolve.
What is a hotel cancellation policy? A hotel cancellation policy outlines the terms under which a guest can cancel their booking without incurring a penalty, as well as those scenarios where there will be a fee associated with a cancellation.
Reporting is like the front desk of your propertys performance – its where everything is tracked, logged, and managed to ensure smooth operations behind the scenes. Booking Cancellation : Monitor cancellations by arrival date or cancellation date to improve rebooking strategies and reduce revenue loss.
While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities. In this article, we explore what decision intelligence is and the transformative effect it’s bound to have across demand optimization, segmentation, operations, and training and enablement.
What is the Booking.com cancellation policy? The Booking.com cancellation policy outlines the terms and conditions that apply when a guest cancels a reservation at your hotel. It includes specifics about refund procedures, penalties, and fees associated with cancellations.
The partnership between BeSafe Group and SiteMinder offers innovative insurance solutions that help hoteliers boost revenue, streamline operations, and enhance guest satisfaction. Once integrated, BeSafe handles the bulk of insurance and cancellation processes, from booking insurance to processing refunds.
The carrier was the most reliable of the major domestic carriers in April 2024 according to new data released by the Bureau of Infrastructure and Transport Research Economics (BITRE), as operational performance returns to pre-COVID levels. Virgin Australia cancelled only 1.72 Virgin Australia achieved an on-time departures rate of 82.6
announced its new Nomadix Energy Management Solution that addresses the market need to reduce operational costs and reach sustainability goals. announced its new Nomadix Energy Management Solution that addresses the market need to reduce operational costs and reach sustainability goals.
A bed bank is a business-to-business (B2B) travel provider that connects hotels with travel distributors, such as online travel agencies (OTAs) and tour operators. Bed banks operate by purchasing large room allotments from hotels at a discounted bulk rate. What is a bed bank? How does the concept of a bed bank work?
The Hotel cancellation policy allows guests to cancel reservations up to a specified time before check-in. After this period is crossed, hotels may apply a cancellation fee, a percentage of the booking amount, or the entire booking cost. Why Should Hotels Have Clear Cancellation Policies?
For hotel chains and resorts managing high service volumes across multiple properties, the pressure to respond faster — without sacrificing quality — has made automated customer service not just an operational upgrade, but a financial necessity.
Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. For hoteliers, this doesn’t just mean lost revenue—it also leads to operational inefficiencies and added pressure on staff.
As the hospitality industry evolves after the pandemic, it’s more important than ever for hotels to streamline their day-to-day operations to improve efficiency, enhance the guest experience, and increase revenue. Here are some ways to streamline operational tasks for your hotel.
It can throw operations out of balance and often creates staff resentment toward diners. You might even consider requiring a credit card on file and charging a cancellation/no-show fee. If you charge a cancellation fee, be sure to explicitly state how far in advance they must cancel and explain the best way for them to do so.
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Terms for Cancellation. To prevent monetary losses, indicate in the contract that all payments made up until the point of cancellation are non-refundable. Also, include a clause stating that clients are responsible for event costs of all planning made between the point of cancellation and last payment. Termination Clause.
Flexible Cancellation Policies : In an unpredictable world, flexibility matters. Integration with PMS & Channel Manager : A seamless backend makes daily operations smoother and more accurate. Promote direct booking perks like free breakfast, flexible cancellation, or early check-in.
higher than the prior year and more than 60% above the value-per-booking via OTAs (US$320); more than 35% above global distribution systems (US$380); and more than 15% above wholesalers, DMCs and tour operators combined (US$446). This figure was 8.5% The longest stays were in Portugal and the shortest stays were in Taiwan.
You have the flexibility to choose the commission rate, for example, 10% or 14%, and decide whether to pay for each booking or only for stays i.e. accounting for cancellations. In commission bidding, you pay Google only when they secure a booking for your hotel. Why are Google making this change?
Unfortunately, the client had to cancel after I booked my flight. I had no other business in San Francisco at the time, so I needed to cancel the flight. I’m planning a trip to Boston, so I decide to use my canceled ticket. Operating a sustainable business is the goal of all businesses,and that means delivering a profit.
With the right technology, these contactless experiences can not only enhance guest satisfaction , making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams. Discovery Guests expect to be able to book a hotel stay without having to pick up the phone.
According to Expedia Group, packages often increase booking lead time, reduce cancellation rates, and boost total spend per guest by up to 30%. Example : A beachfront hotel in Langkawi could partner with a jet ski operator and offer an “Island Adventure Package” with room + activity + packed lunch.
Find out how to respond to reviews even faster with GuestRevu’s built-in AI assistant Reputation as a Revenue Tool Towards the end of the discussion, the conversation turned to how review scores can and should feed into broader revenue and operational strategies. Do stricter cancellation policies impact revenue? It depends.
It was also reported that Delta Airlines canceled more than 4,800 flights since the outage happened. This triggered a domino effect, impacting hotel bookings as stranded travelers frantically rebooked flights and adjusted itineraries, leading to a surge in last-minute cancellations and requests to modify their stay.
Does the rental include an operator? Obviously, this question only applies to certain types of equipment that require an experienced operator. But, if an operator is required, be sure to find out if the vendor can provide one, and how much it will add to the cost of the rental. What is your early cancellation policy?
Saudi Arabia's decision to eliminate hotel licensing fees demonstrates its commitment to boosting tourism and reducing operational costs for hospitality providers. This decision will create a more favorable environment for hotel development and operation.
What is an inbound tour operator? An inbound tour operator is a type of travel business that organises and manages travel services for international travellers looking to explore a destination. What is the difference between an outbound and inbound tour operator?
An overbooking strategy is when a property purposefully books its inventory beyond capacity in anticipation that a certain amount of guests will cancel or not show up. The thought behind this tactic is that some cancellations – or “wash” – will happen. Sometimes, one or two overbookings are low risk because of future cancellations.
Here’s a brief explanation of the reasons why hotel overbookings happen: Uncertain Cancellations: Hotels anticipate a certain percentage of reservations to be canceled. However, when guests don’t cancel as expected, it can lead to overbooking. Operational Challenges: Managing overbookings requires staff time and resources.
By utilizing the power of data, hotels can anticipate demand surges, optimize maintenance operations and enhance the guest experience. Algorithm Development: Build pricing models that factor in both occupancy and operational costs (including maintenance readiness). Customized Offers : Align promotions with past behaviors.
From revenue management systems to channel management , booking engines and other technology stacks to automate operations, hoteliers are signing up to more technology than ever before. 6) Time to get rigid with cancellations Make packages a common offering as high cancellation rates start affecting forecasting and revenue.
For example, payment may be required before a free cancellation deadline. Cancellation & payment failure: If payment isnât completed by the due date, Airbnb cancels the booking. Hosts still receive payouts based on their cancellation policies.
SiteMinder’s new Hotel Booking Trends report, a hotel commerce data analysis of more than 36,000 hotels and 450+ connected booking integrations, has revealed travelers booked their trips on average eight days earlier, and canceled their bookings 17% less year-on-year in 2022, despite a 24% increase in the average daily hotel room rate.
Find out how to respond to reviews even faster with GuestRevu’s built-in AI assistant Reputation as a Revenue Tool Towards the end of the discussion, the conversation turned to how review scores can and should feed into broader revenue and operational strategies. Do stricter cancellation policies impact revenue? It depends.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.
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