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Flexible Cancellation Policies : In an unpredictable world, flexibility matters. Integration with PMS & Channel Manager : A seamless backend makes daily operations smoother and more accurate. c) Speed Things Up A slow site kills intent. Seamless Booking Experience : The process should be fast, clear, and mobile-friendly.
On the latest episode of Back of House Banter , GuestRevu’s Amy Branford sat down with Rodica Buzescu, Group Product Marketing Manager at Booking.com , and Lee-Anne Singer, Marketing Director of the Singer Group and Chairperson of FEDHASA Western Cape, to unpack what’s changed, why it matters, and how hoteliers can adapt. It depends.
Keep rooms selling year-round When a conference cancels or a storm rolls in, you need a fast outlet for distressed inventory. A channel manager turns this into a two-minute task across several properties. Guests only discover your hotel name after paying, and the platform plugs easily into most channel managers.
This means they can handle complex requests, understand traveler intent, and adapt to different communication styles, making them far more effective in delivering seamless service. In a hotel setting, AI agents typically: Respond instantly to FAQs like check-in times, amenities, or cancellation policies.
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
On the latest episode of Back of House Banter , GuestRevu’s Amy Branford sat down with Rodica Buzescu, Group Product Marketing Manager at Booking.com , and Lee-Anne Singer, Marketing Director of the Singer Group and Chairperson of FEDHASA Western Cape, to unpack what’s changed, why it matters, and how hoteliers can adapt. It depends.
in Abandoned Bookings Property management software Hospitable has helped US hosts recover more than $1.2 Whatâs being reclaimed isnât just volume â itâs high-intent reservations that were already in motion, simply interrupted. 6/23/2025 Hospitable Helps US Hosts Recover $1.2M million in reclaimed revenue.
SIHOT, one of the leading hotel management systems, has delivered a fully integrated tech stack for fidelis to implement back-office and customer-facing digital solutions with ease and convenience. in Abandoned Bookings Property management software Hospitable has helped US hosts recover more than $1.2 Read the full case study.
His experience, leadership, and deep understanding of our space make him the ideal choice to guide the company into its next chapter.â âI am honored to serve as the next CEO of this exceptional company and work with our talented teams globally to deliver differentiated revenue management solutions to the hospitality industry,â said Zoghlin.
It all comes back to hospitality, which is what we love about our industry and why the Hunter Hotel Investment Conference is so great because you get that opportunity to get so many ideas, philosophies, brands, asset management companies, everybody all in one spot for those couple days. Talk to us a little bit about how that agenda is built.
âN49P has supported Appetronix from the very start, recognizing the teamâs exceptional blend of expertise in robotics, software, and food industry insights,â said Alex Norman, Managing Partner at N49P. in Abandoned Bookings Property management software Hospitable has helped US hosts recover more than $1.2
What is Yield Management? Yield management is a pricing and revenue management strategy that is used to maximise business performance. For hotels, the ultimate aim of yield management is to increase revenue by leveraging the balance between supply (available rooms) and demand (guest bookings).
Using technology that tracks and analyzes key touchpoints, such as guest reviews, cancellations, in-stay feedback, call propensity and relocations, can all help to build an accurate picture of the overall experience. Hari Nair is global SVP/GM, account management at Expedia Group.
In the ‘new normal’ of travel, 80% of travellers say it is important to have the flexibility to easily modify or freely cancel their reservation. More than simply an awakened enthusiasm for travel, travellers globally have reported strong intent to book and spend more, despite rising inflation.
Mamori” means “protection” combined with “forest” in Japanese, which reflects the owner’s intention to make guests feel comfortable, safe, and peaceful; like being surrounded by nature. It helps us manage our rooms to prevent overbooking. The interface is smooth and easy on the eyes,” mentioned Licha.
“The health and recovery of the Asian travel segment is paramount to the overall vitality of the global tourism marketplace, so the world is undoubtedly keeping a close eye on this audience’s intent to travel,” said Cees Bosselaar, managing director, Europe, MMGY Travel Intelligence. “As
In March 2023, Google launched PMax for Travel Goals, a type of Performance Max campaign designed to target high-intent travelers at multiple touchpoints on the booking journey. If a group cancellation suddenly opens multiple rooms, PMax immediately shifts budget allocation to target last-minute planners searching for accommodations.
Understanding how hotel bidding sites work can help independent properties and revenue managers stay competitive, attract new segments, and fill inventory gaps. 👉 Read Also - Managing a Hotel? Here’s Why You Need Cloud Management Software Should Independent Hotels Use Bidding Sites? What Are Hotel Bidding Sites?
Booking confirmation is immediate, and inventory is updated via your channel manager or PMS. For hoteliers, having a channel manager that syncs with Expedia ensures rate parity and accurate availability. For independent hotels and boutique properties , Expedia can often outperform direct sales if managed properly.
But first, listen to Filippo Fasolo, Product Manager at Cloudbeds, discuss what exactly metasearch is during Passport 2024. Additional booking details may also be provided, such as the cancellation policy, amenities, and inclusions like free breakfast or Wi-Fi. Manage rates Strive to maintain rate parity across distribution channels.
In fact, 7 in 10 consumers would feel more confident traveling in the next 12 months if offered relaxed cancellation and rebooking policies. Some of the most valuable actions are the ones with high intent, such as shares and saves. The other major shift in behavior during the rebound has been shorter booking windows.
Tampering with security systems : Any attempts to tamper with cameras, door locks, or other hotel security measures are clear red flags and may indicate criminal intentions. By integrating SiteMinder with your payment systems, you can enforce clear cancellation and refund policies, which are crucial for defending against chargeback claims.
For example, if you want to access the Wix Hotels Channel Manager, you must pay an extra $15 a month as well as install the additional Wix Hotels app. Instead, you can upgrade to a premium plan and, if you want a refund, you must cancel within 14 days. Not a free trial, but the next best thing (with the need to manually cancel).
“We have also been able to manage with two salespeople instead of the 3.5 Corporate meeting business vanished quickly, so they needed to tap into other types of business to help mitigate the flurry of cancellations and lost opportunities. Can you recommend customer relationship management (CRM) software?
Up until 2018, hotel inventory partners running these sponsored placements had to manage them in a completely separate platform from Google Ads. When Google moved Hotel Ads into the Google Ads platform in 2018, it made it easier for advertisers to manage alongside their standard keyword based paid search campaigns.
Generally, travel intent for families is higher now than in previous years, as a rebound occurs. 67% of families say that they now check cancellation policies when making travel arrangements and 47% say they now buy travel insurance. But what do the statistics say about family travel? Learn more about the report here.
What are your event cancellation policies ? Dietary restrictions: Work with planners and organizers to confirm any food allergies, manage guest dietary restrictions , and confirm special requests. Establish booking policies for restaurant event spaces. Is a deposit required to reserve restaurant event spaces?
Connect Hotel Management to the Google Hotel Center The Google Hotel Center is a platform for controlling Hotel Ads prices. Commissions per stay: This commission-based system doesn’t make you shoulder the cost of cancellations, as you only pay a portion of the room booking value if a guest stays.
Antaeus Travel Group For more than 30 years, Antaeus Travel Group has provided multinational travel management and assistance. star reviews from Trustpilot and offers services like free cancelations after booking and reserve now, pay later flexible service. Viator builds social proof by mentioning how it has more than 140,000 4.3-star
Churn rate, also known as cancellation rate, is the percentage of customers who have cancelled a product or service within a given time period. Myspace, for all intents and purposes, didn’t change when it held the crown as the world’s biggest social network. Know Why Customers Cancel. Blockbuster.
A hotel distribution strategy involves selecting and managing the different channels through which a hotel sells its rooms to potential guests. Hotel management must balance direct and indirect channels to secure a steady stream of bookings whilst increasing revenue. What is a hotel distribution strategy? Another piece of advice?
In this inaugural episode of the TMG Hospitality Campus Crawl series, the Suite Spot takes a trip down to Miami to visit the Chaplin School of Hospitality & Tourism Management at Florida International University to meet with the Dean of the School, Dr. Michael Cheng. I couldn’t cancel, it was too late. We’re so excited.
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