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Hilton's gained traction with a new program for small- and medium-sized businesses and easier processes for payments. Skift Take: Everyone in corporate travel is trying to cut out the middleman, which is awkward because half the people in corporate travel are the middleman. Read the Complete Story On Skift
The “hotly contested sale process”, managed by agents Stonebridge Property Group and HTL Property, saw in excess of 300 enquiries, and over 20 formal offers received at the close of first round bids. “The
After a rigorous evaluation process, leading Sales and Catering Software, iVvy, has been selected as one of the listed Sales & Catering Software vendors by global hospitality giant, Accor. This partnership is a reinforcement of iVvys status as one of the worlds leading Sales and Catering Software products.
In an industry where follow-ups make or break bookings and where client experience isnt just a buzzword but the whole business model, the tools you use matter. The Problem with a One-Size-Fits-All Software If youve ever tried to make a general CRM work for a hospitality business, you know the drill. Manual workarounds.
Nurturing leads through your sales funnel is a daunting task for many business development teams, especially at the scale required to achieve lofty growth goals. That’s why we’ve gathered some of the best go-to-market plays from our own B2B sales and marketing pros and packaged them here for you.
ATLANTA, Georgia—Hunter Hotel Advisors (Hunter) announced the successful sale of the 125-key Hampton Inn Shelton. Located in one of Shelton’s key business districts, the Hampton Inn Shelton provides access to Enterprise Corporate Park, home to major employers like Subway, CDW, and Airshare.
In his new role, Bryant will lead all sales and marketing initiatives, with a focus on driving revenue, fostering sales goals and building strategic partnerships that deepen the hotel’s connection to West Hollywood’s cultural and creative communities.
RevenYou , led by CEO and Founder Tamie Matthews , has a knack for turning around the fortunes of hotel businesses, even under the most dire circumstances. Let’s look at some key stories that show why it’s so important for modern hoteliers to seek the right partners and to implement the best technology if they want to achieve business growth.
Cendyn, an integrated hospitality solutions provider, is a prominent example; in March, the company advanced its business intelligence solutions with AI-enabled analysis to deliver actionable insights to hotel sales and marketing teams. Plenty of companies are looking for ways to stay ahead of the curve by utilizing AI.
Often, sales reps who fail to hit the phones hard are left wondering how they missed their quota. While dialing away at targeted prospects, it’s important for them to remember that not all sales outreach is created equal. How can you (and your sales team) benefit from this eBook?
The sale is being managed by CBREs Michael Simpson, Peter Hamilton and Nick Hill with an International Expressions of Interest Campaign now underway. CBRE said the sale is aligned with the investors strategy to develop high-quality assets and to re-invest the proceeds of these developments into further growth opportunities.
A 23% decline in domestic room nights sold was offset by a 20% surge in sales to international guests, notably those arriving from Australia and the United States, reflecting a marked shift to a higher-yielding visitor mix. The month also benefitted from higher yielding group business and the presence of film crews.
The 377-room luxury hotel, located in the heart of the citys entertainment, dining, shopping, and business precincts, features 20 conference and meeting rooms, two food and beverage venues, a business lounge, tennis court, gym and swimming pool. The sale marks the first time the hotel has changed hands in more than 30 years.
At the airline, she played a key role in the pandemic response and international relaunch, including the development of global sales strategies. I’ve been struck by the passion, calibre of leadership, and the depth of talent across the business.
AI adoption is reshaping sales and marketing. But leaders say mainstream AI tools still fall short on accuracy and business impact. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week.
trillion in potential new sales revenue because they may be underinvesting in business travel, according to a new report exploring the return on investment (ROI) of corporate travel. increase in T&E could yield a 6% increase in sales—even taking into consideration post-COVID investments in virtual meeting platforms.
On Thursday June 26, local representatives from a broad spectrum of hotel businesses including owner groups, developers, operators, tourism and investment associations will share their expertise and business outlook with delegates.
What is sustainable business travel? Sustainable business travel is a hotel’s way of meeting corporate guests’ needs while actively cutting carbon emissions, preserving local resources, and supporting the communities that host those travellers. Global business-travel spending was forecast to reach US $1.48
Kristina Ayton has been appointed Director of Sales and Marketing; Natalie McGready as Executive Assistant Manager; Nicole Curran as Human Resources Manager and Janendra Rama as Financial Controller. Ayton takes up the role of Director of Sales and Marketing (DOSM) for The Archibald Precinct and Voco Gosford.
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making.
Skift Take: After selling these 15 resorts, Hyatt will once again look less like a real-estate company and more like a capital-light services business. It will be less likely to get clobbered during a downturn from volatile cash flows tied to depreciating assets. Read the Complete Story On Skift
Accor announced the development of a new digital meetings and events ecosystem to maximize the ongoing expansion and support of its meetings and events business. The new platform will unite over 5,600 Accor hotels and resorts worldwide, featuring an inventory of 2.5
A unified customer profile allows hospitality businesses to understand who their guests really are, not just as a reservation number, but as a person with a history, preferences, and patterns. However, the real opportunity lies in AIâs ability to help businesses adapt in real time to evolving guest behaviors and expectations.
24/7 Availability Without Overloading Reservation Teams Travelers don’t operate on business hours, but your reservation team might. Even more impressive, over 54% of guest interactions were handled outside business hours , fully managed by the AI agent. Want to know more about real-time data and how it affects your business?
Businesses are tasked with beating pre-pandemic numbers, making marketing more essential than ever before. This is your chance to create unprecedented brand awareness, bring in the best leads sales has ever seen, and play an instrumental role in generating new and existing business revenue. Define and agree on “qualified leads”.
Here's why they matter: The bottom of the sales funnel Metasearch is positioned at the bottom of the sales funnel, meaning it’s often the final step before a guest makes a booking. At the bottom of the sales funnel, metasearch platforms are where guests make their final booking decisions.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form Agentic AI is the No. 1 Technology Trend for 2025: What Does It Mean for Hospitality Businesses?
A major limitation in legacy hotel revenue management practices has been the isolation of revenue teams from their marketing and sales counterparts. For instance, demand forecasting models powered by time-series analysis and neural networks can inform not just rate setting but also campaign planning and sales outreach.
The enhanced guest booking experience has also led to higher consumer engagement across all their online platforms,” said Shoaib Ali – National Sales Head India, STAAH. In just five months, we’ve seen a turnaround in their online bookings and inventory with our systems in place.
The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. When used effectively, a CRM can be the lifeblood of your sales team – keeping everyone organized, efficient, and at peak productivity.
Hotel Business has compiled a roundup of some of them. Mews adds point-of-sale to its hospitality cloud Mews has added Mews POS (Point-of-Sale) to the embedded payments experience offered with Mews Hospitality Cloud, providing increased operational time savings for hotels and a frictionless experience for guests.
Channel manager and PMS integration crucial for seasonal hotels When Snö Hotels designed its business model in 2017, the team identified the unique challenges they would face as a chain specialised in mountain destinations. Now, all our beds are for sale in real time without any manual intervention,” explains Ana with satisfaction.
Further investments have been made in EMMA, the Group’s global cloud-based technology platform, which integrates hotel systems such as CRM, Property Management, Sales & Catering, reservations, loyalty programs, and digital touchpoints.
Riley will work with a defined number of properties within the MCR portfolio to assist, support and direct the sales & operational efforts. He will also play an intricate part in the development side for overall successes, representing Corporate, Owner’s, Sales, Operations, Revenue Management and F&B at respective properties.
This eBook will answer all your questions and more by providing a complete overview of Conversation Intelligence and its importance in Revenue organizations, delivering impact from your Sales Development Representatives all the way to the C-Suite. Conversation Intelligence defined and how it impacts your business. Ready to learn more?
Brands are always looking for new ways to create leads and close sales. How to Find and Approach the Right Influencers for Lead Generation Partnering with the right micro-influencers in your niche can be a game-changer and a great complement to other aspects, such as building an app for your business or a customer interaction strategy.
Weatherall has assumed the role following her tenure as Director of Sales and Marketing at the hotel, where she has led a team to deliver outstanding financial results while enhancing the hotel’s reputation for exceptional and memorable guest experiences. “We
BWH Hotels hires Senior Business Development Executive BWH Hotels Australasia has appointed Dean Bagley to the role of Senior Business Development Executive. His proven track record in business development and leadership will be key in driving our growth in the APAC region.
In a digital-first world, your hotel website is more than just a brand touchpoint – it’s a sales machine. This encourages repeat business and builds long-term guest relationships. Ready to upgrade your booking experience? Start customising your widgets today and watch your direct bookings grow.
Today, the discipline is increasingly interwoven with other vital go-to-market motions — including sales and customer support — and is responsible for all business elements associated with marketing, including the tech stack. As marketing becomes more tech-driven, the role of marketing operations (MOps) is getting more complex.
Here, ONYX Hospitality Vice President of Global Sales, Sunny Kimat, discusses the South East Asia market and the unique selling points of its four key brands at the recently renovated and rebranded Amari Hotel in Bangkok. Amari is our city and upper upscale resort 5-star hotel brand with MICE and business facilities in the key locations.
He has more than 35 years of industry experience, including leadership roles in operations, sales and marketing and development at Starwood, Hyatt, IHG and Marriott. In this new position, he will help enhance Quorum Hospitality’s business development efforts. Quorum Hospitality has appointed Chris Dobbins as chief development officer.
With the right tool, you can build automated segments in minutes instead of hours: – Business travellers vs leisure guests – OTA bookers vs direct bookers – First-time guest vs loyal returners From there, you can create tailored automation workflows for each segment — without repeating manual work every time.
More than just chatbots, these intelligent systems transform guest engagement, such as answering routine questions, capturing leads outside business hours, and centralizing communication across channels. Travelers don’t follow business hours. How do AI agents free up human staff to focus on sales? or “Is breakfast included?”.
Businesses are realizing that it isn’t just about the volume of data they have available; it’s about the accuracy of information. Given data’s direct impact on marketing campaigns, reporting, and sales follow-up, maintaining an accurate and consistent database is a top priority for B2B organizations.
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