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Under an agreement with property developers JQZ, a 279-room new build premium hotel will be introduced as part of a large-scale mixed-use development on Church Street in the CBD. Marriott International is tapping into strong demand in Western Sydney with the signing of its first Marriott Hotel in Parramatta.
Hotel organizations have always invested heavily in their brands. For that reason, both hotel groups and independent properties are highly protective of their brand identities, which is understandable since the brand embodies their reputation in the market.
Dev Nag, CEO/Founder, QueryPal 7/16/2025 In hospitality, itâs no secret that service isnât just about solving a problem; itâs about ensuring there is no problem by knowing the guests well enough to solve it before they even ask. If theyâre told one thing by the booking agent and another by the concierge, the brand feels disjointed.
The beachside hotel is operated by franchisees, Chris and Olivia Taylor, who also operate First Light Mooloolaba on the Sunshine Coast, and previously managed Hervey Bay’s Oceans Resort and Spa, both positioned within the Ascend brand. Choice makes that happen on a global scale,” Chris added. It’s really about driving direct bookings.
The full-scale renovation includes plans for redesigned guest rooms and function spaces, innovative dining experiences, and the development of a new grand ballroom to host 880 guests with a large dance floor. Navarra said the partnership with La Vie Hotels and Resorts represents a defining moment in the evolution of the Visy Dior brand.
What is a travel brand? A travel brand is an entity that makes a promise to guests about the experience they will have during their stay at a hotel, and the proof that is delivered at every touchpoint. Consider a mid-scale hotel group that markets itself as “easy business travel”.
This partnership enables hotels to deliver a faster, more efficient service while freeing up staff to focus on high-value, guest-centric interactions that enhance service quality and guest satisfaction. Together, we can help hotels deliver smarter service and better engagement at every touchpoint."
Full-scale construction has commenced on the development of Radisson Blu Mirage Resort Fiji, scheduled to open in 2026, with the project now funded by both the Fiji National Provident Fund (FNPF) and BSP Financial Group (Fiji) Pte Limited (BSP).
Hotels can now deliver individualized guest experiences at scale by tapping into rich data sets, including booking patterns, past stay preferences, loyalty behaviors, and even social media engagement. Reputation Management: Monitoring and Responding to Feedback AI’s influence also extends into reputation management.
Built from the ground up for this segment, GameTime offers a fast, scalable solution tailored to brands that prioritize efficiency and agility. Its mobile-friendly interface and intuitive setup empower lean teams to automate pricing decisions and scale operations effectively. GameTime is already in use.
Types of Brand Storytelling for Hotels Storytelling Tips Common Mistakes to Avoid in Hotel Brand Storytelling Case Studies Discover the strategies that transform simple bookings into emotional connections, turning visitors into lifelong advocates of your brand. Your brand story doesn’t stop once a guest books a room.
Holiday Inn Sydney Airport recently rebranded to a Crowne Plaza under Trilogy management Tony Ryan: I was working in London prior to Covid selling branded management companies and was then approached by some third-party management companies looking to expand into Europe and the UK. Grant Alchin: I think it’s about alignment.
Hyatt Hotels Corporation has unveiled Unscripted by Hyatt, the newest brand in its Essentials portfolio. Positioned in the upscale segment, the Unscripted by Hyatt brand fills a key white space in Hyatts portfolio and is designed to unlock growth through adaptive reuse and conversion-friendly opportunities, according to the company.
Custom Branding : Your booking experience should look and feel just like the rest of your website. Why STAAH SwiftBook Stands Out STAAH SwiftBook is built to convert, it is fast, flexible, and fully tailored to your brand. These elements reassure guests that your site is safe and your service is solid. Aim for under 3 seconds.
Thailand-based company ONYX Hospitality has an extensive history in hotel management and development going back more than half a century and its four key brands, Amari, Shama, OZO and Oriental Residence are growing at a steady pace. Can you tell us a bit about your four key brands? This will be another brand in the ONYX portfolio.]
The overall satisfaction score among hotel guests who have their hotel’s mobile app downloaded on their mobile devices is 699 (on a 1,000-point scale), 68 points higher than those who do not use their hotel brand’s mobile app. When problems occur during the stay, however, guest satisfaction falls 217 points to 460 from 677.
The funds will be used for research and development; customer acquisition; scaling sales and marketing efforts; and launching new platform features. The Series A round was led by Aleph VC, with participation from Net Capital Ventures and Joule Ventures. These businesses rely on our platform to streamline their procure-to-pay process flow.
Pioneering a new wave of design-driven hospitality, offering unpretentious service, and infusing a playful yet sophisticated vibe, the resort quickly became a leader in the regions luxury scene. Guests can enjoy a selection of bold, flavour-driven dishes paired with signature cocktails, all set against the backdrop of stunning sunset views.
Among 2,000 American travelers surveyed, 70% say theyâd prefer to use a hotel app or self-service kiosk over a traditional front desk. Analysis: What This Means for Hotel IT Roadmaps This data validates a growing imperative: self-service is not a luxury featureâitâs the new baseline. A Demo of VAIA can be viewed here.
âPartnering with a brand like Jurny gives our customers access to some of the most advanced, real-time guest engagement tools available todayâall with minimal lift and immediate impact,â said Patty Jefferson, Chief Development Officer at Visual Matrix.
Major hotel brands are rapidly expanding their EV infrastructure to capture this growing and lucrative market segment. Large-scale rollout with Tesla: Hilton plans to install up to 20,000 chargers across North America, creating the hotel industryâs largest overnight charging network. Growing U.S. weve got you covered.
Outsourcing valet services frees hotels from operational stress, enhances guest experience, reduces claims, and unlocks commercial opportunities, supporting premium pricing and increased occupancy through seamless, professional, and a trusted service delivery by experts. Q: Tell us about the services you offer hotels.
Yet, despite the scale, much of the market still relies on on-premises property management systems. For RMS , the entry point was the budget and mid-scale segment a space less dominated by global tech giants and more open to change. That means guests returning to the same hotel brand in a different city are treated like first-timers.
Image credit: Luma Mirrors Scaling up for the hospitality market As the business developed, it rebranded to Gemm London and expanded its offerings to include comprehensive services such as surveying, manufacturing, and installation, supported by a skilled team of installers, glaziers, carpenters, and electricians.
With a growing footprint across West Bengal, The Citi Residenci Hotels has emerged as a leading name in regional hospitality, offering modern comforts, efficient service and local charm across its properties. Catering to both business and leisure travellers, the group offers a blend of modern amenities and personalised services.
Hotels can configure the solution at the chain, brand, or property level for brand consistency and control. “A at our customers’ fingertips through the Community Portal to enable effortless self-service. This solution boosts operational efficiency while delivering fast, personalized service over the phone. Concierge.AI
It combines the excitement and passion of sports with the personalized, service-driven approach of hospitality, offering packages that include event tickets, exclusive access, themed amenities and more. This strategic alignment positions hotels at the heart of the sports vacation experience, creating value for both the guest and the brand.
âRoomKey has been part of our journey from the ground up,â said Jeannette Clarke , Regional Operations Manager for Tech Support, HR, Loyalty Programs, and Reservations Services at Lakeview Hotels & Resorts. âBack in 2005, we were looking for a front desk and call center solution that was simple, affordable, and fast to train on.
Whether a guest wants to book a spa treatment, request housekeeping, inquire about local attractions or make a dinner reservation, VAIA responds instantly, with a warm, conversational tone that feels like an extension of your brand’s personality. VAIA’s speed and quality can equal world-class service in a world that expects instant answers.
For hotel operators, this presents a clear opportunity and challenge: how to deliver efficient, personalized service around the clock without overloading staff. This means they can handle complex requests, understand traveler intent, and adapt to different communication styles, making them far more effective in delivering seamless service.
The company is a multi-brand hotel group that works with major industry names like Hilton, Marriott and Curio, as well as independent boutique hotels across several tourist destinations. The group’s boutique hotels operated as independent brands, each in different areas with different investors.
A hotel franchise is a business model where an independent hotel owner operates under the brand and management system of an established hotel chain. In exchange for fees, the franchisor provides access to brand recognition, marketing resources, reservation systems, and operational support. What is the purpose of hotel franchising?
As travelers continue to look for authentic experiences, this agreement represents a distinctive opportunity for Sonesta to create a strategic alignment with AKEN, a brand recognized for its experience in ecotourism and conscious luxury.” The post Sonesta partners with AKEN Hotels & Resorts appeared first on hotelbusiness.com.
Functional oversight includes all Davidson operating verticals; Davidson Hotels, Davidson Restaurant Group, Pivot and Davidson Resorts, as well as select platform services departments such as strategic operations and marketing. The post Davidson names Jason Reader COO appeared first on hotelbusiness.com.
The tool integrates seamlessly into kitchen workflows, using cameras and smart scales to log waste and generate weekly analytics for chefs. He shared that recent global study from Reputation Lab shows that Canada tied for first place with Switzerland as the most reliable brand, up from fourth place last year.
âThe name âHotel Internet Servicesâ has been a successful brand, but no longer captures who weâve become or where weâre going,â said Gary Patrick, CEO of Touchstone1. Brands Yum! Brands, Inc. By adopting Lybra Assistant, hotels can save up to 1,000 hours of manual work per year. Turner has served as Yum!
Step 5: Assess scalability and cost If your hotel has multiple properties or plans to expand, it is essential to choose a CDP that grows with your brand. CDPs make personalisation at scale not only feasible but highly efficient. Analytics and Reporting : Provides insights into booking patterns and guest preferences.
Long Road Partners said it seeks opportunities across a range of asset types, including limited-service hotels, boutique hotels, luxury resorts, lifestyle-oriented development, short-term rental portfolios and golf destination properties, where capital investment and operational focus can drive meaningful long-term value.
We grew rates in our upscale select-service and upscale extended-stay business by 3x the pace of inflation. This is all just select-service and upscale extended-stay—whatever wind we’re in.” Shah laid out his vision for branded long-term accommodations—a term he prefers over what he called the outdated “midscale extended-stay.”
From smart check-ins to robotic room service and AI-driven personalization, hotels are aiming higher, but many are hitting a wall. But these services require instant, uninterrupted communication between multiple systems: guest apps, PMS, CRM, smart room devices, and external cloud services. No downtime. No frustrated guests.
The upgraded system enables hotels to generate context-rich, personalized response drafts at scale, helping teams maintain high response rates while focusing more on in-person guest service. Faster, scalable review management: A new bulk reply feature allows contextual responses for 20+ reviews to be generated with one click.
âWhy This Rateâ puts an end to that and allows independent hoteliers to compete with larger hotel brands. Through a partnership with ZINIO , one of the worldâs largest digital reading services platforms, HCN is expanding its no-cost services to hotels and resorts. waking hours in the hotel room.
Hotels can configure the solution at the chain, brand, or property level for brand consistency and control. at our customersâ fingertips through the Community Portal to enable effortless self-service. Hotels can configure the solution at the chain, brand, or property level for brand consistency and control.
Applying her unique style across a range of building typologies, geographies and scales she re-engages in an approach that carefully addresses each project from an in-depth consideration of the detail to the overall massing strategy. He has led a diverse range of projects for independent owners and brands across the hospitality spectrum.
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