Hospitality Net

FEBRUARY 9, 2024

I have always been a huge fan of articles written by Alan Young, CEO of Puzzle Partner, but I was super happy to read his most recent article entitled Has the ‘New’ Service Culture Become the ‘No’ Service Culture? in this publication.

Services 237

Services 237

Hotel News Resource

MARCH 7, 2024

The changes proposed by Alphabet to Google Search should ensure a level playing field among all market participants and offer the best options to consumers. Concretely, it should not lead to situations where the economic power of large online intermediaries is further entrenched and where consumers are not presented with a variety of choices.

Digital Marketing 40

Digital Marketing Market Marketing Consumer 40

Hospitality Net

MAY 12, 2024

My friend Sterling Hawkins just wrote a great article about the tension between the leadership of a company and the salesforce. Hawkins reports the president of a Fortune 500 company told him, Tension between the salesforce and leadership is normal. One is always bargaining with the other for more.

Services 147

Services Sales 147

Hospitality Net

APRIL 25, 2024

In the second article in this three-part series exploring luxury hotels and how a ‘sense of place’ help differentiate a luxury hotel and build loyalty, Suzanne Godfrey, consultant and lecturer in luxury and luxury hospitality, examines how the brand’s identity can elevate the hotel experience and create a unique sense of place.

Branding 217

Branding Hotels Hospitality 217

Hospitality Net

MAY 3, 2024

I recently wrote an article for Entrepreneur.com that I wanted to share with our Insights Audience and expand further on in relation to the 2023 Guest Experience Benchmark Report. In today’s digital era, where every consumer interaction can be broadcasted globally in seconds, reputation management has never been more challenging or crucial.

Management 245

Management Branding Consumer Business 245

Hospitality Net

FEBRUARY 21, 2024

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share.

Services 212

Services Sales 212

Hospitality Net

MARCH 14, 2024

Previously, we published the Diversity, Equity, and Inclusion Defined article by Gissell Moronta, which gave you an understanding of the terminology and why DEI is important.

Hospitality 244

Hospitality 244

Hospitality Net

NOVEMBER 8, 2023

Recently, I wrote two articles for my weekly Forbes column that paid homage to Abraham Maslow, the American psychologist who created what is referred to as Maslow’s Hierarchy of Needs. The articles were so well received that I wanted to share shorter versions here with our Shepard Letter subscribers.

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244

Hospitality Net

MAY 7, 2024

There are many diverse positions within a hotel but in this article, we will cover 10 possible career paths that hotel lovers should consider. If you love hotels, then you will be glad to hear that they offer many amazing career paths.

Hospitality Management 246

Hospitality Management Management Hospitality Hotels 246

Hospitality Net

MARCH 25, 2024

Some key takeaways from the HVS brokerage and consulting staff members who attended the conference are summarized in this article. Kudos to the Hunter and Marriott teams for executing an extraordinary event!

Events 236

Events Hotels 236

Hospitality Net

MAY 10, 2024

In this article, we explore nine fascinating facts about strawberries, these summer gems which are so much more than just a simple fruit. Their vibrant colours and intoxicating scent awaken the taste buds and announce the beginning of a delightful time of the year. Dive into this wonderful world: The embodiment of the summer season.

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215

Hospitality Net

MAY 1, 2024

I’ve seen it in articles, blogs and whitepapers, on news sites and social media, and in email, product marketing, and media releases. Lately I’ve been coming across a lot of content online that appears to be AI generated.

Market 163

Market Marketing 163

Hospitality Net

JANUARY 25, 2024

This article provides our key takeaways from the conference. HVS was a proud sponsor of this year’s ALIS conference, where the sentiment was upbeat and optimistic for the year ahead.

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Hospitality Net

FEBRUARY 28, 2024

This edition is not just a collection of articles; it’s a beacon of optimism, mirroring the spirit of our magazine’s name. As we unveil this special edition of “hopeful” for the HVS ANAROCK HOPE 2024 conference, it’s a time to reflect on the resilience and vibrant future of India’s hospitality sector.

Hospitality 245

Hospitality 245

Lodging

FEBRUARY 19, 2024

The second and third articles in this series, which will appear in the coming months, will further detail some of the nuances of […] The post ESA Demonstrates Resilience of Extended-Stay Segment, Brand for KARA Hospitality appeared first on LODGING Magazine.

Branding 322

Branding Hospitality Operations Hotels 322

Hospitality Net

MAY 6, 2024

In a previous article, we gave you the 8 key performance indicators (KPI) to monitor the efficiency of your website. Here we give you other tools and KPIs to deepen the analysis of your hotel website’s performance.

KPI 130

KPI Hotels 130

Hospitality Net

FEBRUARY 22, 2024

This article examines Florence’s tourism industry resilience amidst crises, including the COVID-19 pandemic, analyzing key performance indicators such as airport statistics, hotel supply, and operating performance.

Market 246

Market Marketing Tourism Revenue 246

Hospitality Net

FEBRUARY 20, 2024

In the below article, JMBM partner Stuart Tubis discusses the importance of website compliance, and how best to defend your business if there is liability. A recent spate of lawsuits from plaintiffs represented by Pacific Trial Attorneys has highlighted the need for businesses to ensure ADA compliance.

Business 209

Business 209

Anthony Cole Training

SEPTEMBER 22, 2023

Years ago, one of the lead execs from our client KeyBank shared an article called, “What it takes to be a Coach”. It began with: You must understand the game.

Sales 269

Sales 269

Hospitality Net

DECEMBER 20, 2023

I’ll share that company’s name at the end of this article. If I asked 10 people who they thought could be planet Earth’s most customer-centric company, I bet a majority would have the same answer. For now, you can guess.

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244

Hospitality Net

DECEMBER 25, 2023

We have written several articles regarding hotels that are part of what we call ‘The Mille Club’. Mille, translating to thousand, identifies those properties that have seen their typical ADR move above the thousand (dollar, Euro, pound, CHF) rate.

Hotels 233

Hotels 233

Hospitality Net

MAY 3, 2024

In this second article of our three-part series, we take a deep dive into the impact of STRs, in particular Airbnb, and how communities are reacting. But what happens to a community when Airbnb comes to town?

Market Share 189

Market Share Market Marketing Hospitality 189

Hospitality Net

APRIL 17, 2024

This article examines the latest trends and developments that are relevant to the Las Vegas casino and hotel markets.

Casinos 236

Casinos Hotel Marketing Market Marketing 236

Hospitality Net

JANUARY 19, 2024

This article explores the signs that you’re ready for a career change and how to navigate this transition at any stage in your life. It’s a journey many embark upon, and it’s never too late to start. Whether you’re in your 30s, 40s, or 50s, changing careers is a significant step that requires thought, passion, and strategy.

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246

Hospitality Net

JANUARY 7, 2024

In this article, we explore the key technologies that hotels should adopt to elevate services and enhance their performance in the coming year. In 2024, hotel owners and operators should leverage modern and flexible technology to expand revenue opportunities, personalize guest experiences, and scale their businesses.

Scale 215

Scale Revenue Hotels Operations 215

Hospitality Net

APRIL 10, 2023

As frequent readers of my monthly training articles know, I have been a huge advocate of using a “tech for touch” approach for many years. In training articles, webcasts, and in my on-site hotel sales training workshops, I have provided suggestions for using video email apps to put the “people parts” back into hotel sales.

Closing 245

Closing Hotel Sales Sales Hospitality 245

Are Morch

APRIL 10, 2024

This article explores […] The post Elevate Your Hotel Business: Innovative Promotion Ideas for 2024 appeared first on Are Morch, Digital Transformation Coach. In the dynamic landscape of 2024, hotels need to adopt innovative promotion strategies that not only attract guests but also enhance their overall experience.

Business 130

Business Hotels 130

Hospitality Net

OCTOBER 16, 2023

Please use the sharing tools found via the share button at the top or side of articles. Copying articles to share with others is a breach of FT.com T&Cs and Copyright Policy. Subscribers may share up to 10 or 20 articles per month using the gift article service. Email licensing@ft.com to buy additional rights.

Services 130

Services Hotels 130

Lodging

DECEMBER 15, 2023

The third article will focus on development and guest service trends in the leisure market. LODGING brings you the second installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends.

Services 313

Services Market Marketing Hotels 313

Hospitality Net

MAY 10, 2024

Where to begin when evaluating the effectiveness of a course and its teacher? What criteria to follow if a teacher wants to improve their delivery style and program objectives?

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130

Hospitality Net

JANUARY 11, 2024

In today’s article, I wanted to answer some of the most common questions that I get asked by hoteliers who work in resort or large-scale luxury properties (often with specialized amenities, like waterparks!).

Resorts 228

Resorts Scale 228

Hospitality Net

SEPTEMBER 15, 2023

This article provides an overview of Richmond’s hotel performance and demand sources. In the past three years, the city of Richmond has seen significant growth in RevPAR, outpacing the regional area and the state of Virginia in the post-pandemic recovery period.

Hotels 259

Hotels 259

eTourism

OCTOBER 2, 2013

The new, enhanced article pin is designed to make it easier for users to save and collect interesting written content they find around the web for f Visual bookmarking site Pinterest is rolling out a new type of pin aimed directly at content publishers.

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52

Hospitality Net

NOVEMBER 1, 2023

My friend Norman Beck sends me interesting articles and newsworthy information regularly. This one is worth talking about here. A grocery store chain had a sign in front of its entrance that read:

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202

Hospitality Net

DECEMBER 27, 2023

This article delves into why and how hoteliers should embrace experimentation, the test-and-learn approach, and continuous innovation to stay competitive and successful. In the hospitality industry, hoteliers are constantly seeking innovative strategies to enhance guest satisfaction, optimize operations, and boost revenue.

Management 229

Management Revenue Operations Hospitality 229

Hospitality Net

FEBRUARY 29, 2024

It was a pretty straightforward article to write because ML is already generating demonstrable value for hotels and hotel companies, and there are still substantial financial gains to be realized by the technology. In the first post of this series, we explored the value proposition of machine learning (ML) to the hospitality industry.

Hotels 244

Hotels Hospitality 244

Hospitality Net

JANUARY 9, 2024

A big thank you to hospitality.today and hospitalitynet.com for providing data on the most read articles on their websites. It is clear that what hoteliers have been reading was back to the usual concerns, trends, OTAs and more.

OTA 226

OTA Hotels 226