Hotel Speak

JULY 1, 2025

The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. So when Booking.com announced a major update to how these scores are calculated, the hospitality industry understandably had questions. But, at the heart of all the technology is the guest experience.

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KPI Revenue Accommodation Cancellation 58

Hotel Business

JUNE 24, 2025

By Dr. Ravi Mehrotra The hospitality industry is undergoing profound transformation driven by rapid technological advancement, volatile market dynamics and heightened customer expectations. These dynamics necessitate a shift from siloed, intuition-based decision-making to integrated, analytics-driven commercial intelligence systems.

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Revenue Management Revenue Management Forecasting 52

Hotel Management

APRIL 8, 2025

Contemporary artist and photographer Stuart Robertson has curated a bespoke photographic exhibition spanning all 25 floors of accommodation, with each level telling a unique story of Auckland. A collection of acclaimed creatives has been involved in the hotel design details which pay tribute to the city and the sites motoring heritage.

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Hotels Dining General Manager Accommodation 147

Hotel Management

OCTOBER 31, 2024

As the largest hotel-based conference space in the CBD, we are perfectly positioned to host a diverse array of events,” said Pan Pacific Perth General Manager, Paul Flett. With the growing demand for dynamic, versatile venues, our new spaces blend modern sophistication with the warm hospitality Pan Pacific is known for.

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Market Marketing Events General Manager 130

eHotelier

JULY 2, 2025

riding the Booking.com ranking reshuffle rodeo Images by GuestRevu The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. So when Booking.com announced a major update to how these scores are calculated, the hospitality industry understandably had questions.

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Accommodation OTA Revenue KPI 52

Hotel Speak

MAY 20, 2025

So surely the UK is becoming a tougher place to run a travel or hospitality business? Theres been something new putting a dent in hospitalitys earning potential for several years now. Brexits impact on hospitality continues to bite, with a 9% decrease in spending from visitors since 2019, when you take into account inflation.

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Business Travel Consumer Hospitality 68

Hotel Management

DECEMBER 4, 2024

The 2024 HM Awards, presented by Sealy Posturepedic, has raised over AU$25,000 for charity partner, Sala Baï Hotel and Restaurant School , in a major win for the Cambodian hospitality training school. It was all about helping Cambodians help themselves.”

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General Manager Business Events Management 130

SiteMinder

JUNE 10, 2025

Offering a perfect blend of 19th-century grandeur and modern hospitality, Casa Palacete 1822 stands as one of Granada’s most distinctive boutique accommodations. With just six rooms, each accommodation represents a significant portion of potential revenue, making optimal distribution across multiple channels absolutely crucial.

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Overbooking Revenue Management Sales 52

eHotelier

JUNE 30, 2025

Offering 168 refined accommodations, timeless design, world-class dining, and a first-of-its-kind rooftop with swimming pool, bar, and restaurant. Hotel Bourré Bonne is a celebration of Louisville’s rich heritage, bringing together the best of its past and present,” says Morty Valldejuli, General Manager, Hotel Bourré Bonne.

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Dining Hotels Events Accommodation 59

Hotel Designs

MARCH 26, 2025

Scheduled to open in autumn 2025 at Eastown District New Cairo (EDNC), the highly anticipated restaurant will open first, delivering world-class dining paired with iconic design, redefining luxury hospitality in the region.

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Dining Real Estate General Manager Retail 66

Hotel Designs

MAY 8, 2025

Image credit: IHG Hotels & Resorts Ronald Hoogerbrugge, General Manager at Kimpton Main Frankfurt, commented: We are thrilled to open the doors to Kimpton Main Frankfurt, our very first Kimpton hotel in Germany. Here, we invite guests to dive into our playful and sophisticated take on hospitality.

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Resorts Dining General Manager Branding 59

Hotel Designs

FEBRUARY 7, 2025

Additionally, Saint Augustines flexible event space that sits on top of Perseid is designed to accommodate events both grand and intimate for up to 250 guests with porches overlooking the courtyard and pool, and a food and beverage program from the Bludorn team.

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Hotels Events Branding General Manager 59

eHotelier

JUNE 10, 2025

Marking Dusit’s eighth property in China – and its first in Sichuan Province – the hotel brings the warmth and elegance of Thai-inspired, gracious hospitality to one of the country’s most picturesque and ecologically rich destinations. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex

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Revenue Management Revenue Dining General Manager 52

MEWS

JULY 10, 2025

Overview Mews POS Tap into the power of a fully integrated, complete,purpose-built point-of-sale for hotel restaurants Capabilities ePOS Online Ordering Inventory Management POS Data and Reporting Overview Mews Marketplace 1000+ hospitality integrations, no connection fee,endless opportunities to optimize. hs-email_input[type=email]]:!

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Revenue Management General Manager Scale Revenue 40

eHotelier

JUNE 23, 2025

Originally conceived as a bread factory, the 2019 site was reimagined post-pandemic into a micro motel concept that fills a gap in the market: elevated, self-contained accommodation with edge. Neon Rose leans into the rockstar edge of the word motel with a wink to nostalgia and an irreverent spirit. Copyright © eHotelier 2025 Menu

Motels 52

Motels General Manager Resorts Management 52

Hotel Designs

NOVEMBER 8, 2024

Rachel Browne, long time General Manager of Hermitage Bay, has worked closely with the project team to conceptualise and bring the project to life. Our exceptional staff, many of whom are Caribbean nationals, are dedicated to providing world class, warm and welcoming luxury hospitality.

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Resorts Dining General Manager Closing 97

Hospitality Tech

JUNE 9, 2025

PAR® Engagement is our new vision—doubling down on R&D and innovation for what will drive the future of restaurant engagement and digital sales growth," said Joe Yetter, General Manager of PAR Engagement. Early adopters include luxury resorts, casinos, and lifestyle hospitality groups.

Operations 52

Operations ROI Branding Management 52

Hospitality Tech

JUNE 9, 2025

PAR® Engagement is our new vision—doubling down on R&D and innovation for what will drive the future of restaurant engagement and digital sales growth," said Joe Yetter, General Manager of PAR Engagement. Early adopters include luxury resorts, casinos, and lifestyle hospitality groups.

Operations 52

Operations ROI Branding Management 52

Hospitality Tech

JUNE 9, 2025

PAR® Engagement is our new vision—doubling down on R&D and innovation for what will drive the future of restaurant engagement and digital sales growth," said Joe Yetter, General Manager of PAR Engagement. Early adopters include luxury resorts, casinos, and lifestyle hospitality groups.

Operations 52

Operations ROI Branding Management 52

Hotel Designs

MAY 9, 2025

The Sky Garden floor will feature a mix of accommodations: four standard guestrooms, two one-bedroom suites, one two-bedroom suite, and a two-bedroom penthouse. Image credit: Four Seasons Philadelphia A standout feature of both the two-bedroom Sky Terrace Suite and the Sky Terrace Penthouse is exclusive access to private outdoor spaces.

Hotels 59

Hotels Accommodation General Manager Services 59

Hotel Designs

APRIL 7, 2025

Image credit: Accor The hotels transformation is being guided by the acclaimed PYR Pierre-Yves Rochon design studio , renowned for its expertise in luxury hospitality interiors. ” Guests feel privileged to stay in these unique accommodations, which are steeped in history and infused with the memories of a distinguished past.

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Accommodation General Manager Branding Management 59

Hotel Management

JULY 2, 2024

Throughout his extensive hospitality career, he held several general manager and leadership roles throughout Asia Pacific, including as Regional Vice President, Pacific Region and Managing Director, Sheraton on the Park, and as the opening General Manager of the first Starwood Hotel in Vietnam, the Sheraton Saigon Hotel and Towers.

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General Manager Accommodation Tourism Management 298

Hotel Management

AUGUST 22, 2023

Victoria’s top accommodation providers and venue staff have been honoured at the 2023 Victorian Accommodation Awards for Excellence , held in Melbourne last week (Aug 17).

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Accommodation General Manager Tourism Hotels 130

Hotel Management

JULY 13, 2023

Accommodation Australia appoints Policy and Research Advisor Peak accommodation industry body, Accommodation Australia (AA), has appointed Jenny Lambert as its inaugural Policy and Research Advisor. Her appointment will help Accommodation Australia tackle the number one issue holding back the sector, the skills crisis.

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Accommodation General Manager Tourism Events 130

Hotel Management

JUNE 17, 2024

The New South Wales government has vowed to increase support for tourism, nightlife and major events in the state budget, announced on Tuesday, marking a positive outcome for the hotel sector, according to Accommodation Australia NSW General Manager, Stacey McBride. Destination NSW will receive AU$324.5

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Events Tourism General Manager Accommodation 289

Hotel Management

FEBRUARY 15, 2024

Announcing the partnership exclusively to HM , EVT revealed that there are plans to extend the partnership further, with experienced hospitality leader and former QT Canberra GM, Joel Gordon, appointed to oversee the multi-hotel collection as Group General Manager.

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General Manager Accommodation Hotels Events 290

Hotel Management

AUGUST 31, 2023

Jodi Brown takes the lead as GM of QT Wellington HM Awards 2022 General Manager of the Year Jodi Brown returns to EVT to take up the position of General Manager of QT Wellington and Museum Apartment Hotel. The Museum Apartment Hotel is a 97-room apartment-style accommodation offering, adjoining QT Wellington.

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General Manager Resorts Management Dining 279

Hotel Management

JUNE 12, 2024

She returned to Australia in late 2022 after a 7-year tenure in Macau, as the General Manager Sales and Marketing for Sheraton Grand Macao and The St. TFE Hotels’ GM appointments TFE Hotels has announced several key Hotel General Manager appointments across their Adina, Vibe and Travelodge network in Australia and New Zealand.

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General Manager Hotels Management Sales 264

Hotel Management

JULY 5, 2023

Ascott appoints GM Sales and Distribution Ascott Australia welcomes Jennifer Warn to the Senior Leadership Team following her promotion to General Manager Sales and Distribution. Her expanded role sees her take management of all of Ascott Australia’s sales and revenue team members.

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General Manager Sales Accommodation Management 264

Hotel Management

SEPTEMBER 10, 2024

The investment of the Hotel Grand Chancellor brand in the New Zealand market is a testament to its commitment to providing exceptional hospitality experiences,” said Hotel Grand Chancellor Area General Manager, Steve Martin.

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General Manager Hotels Dining Accommodation 277

Hotel Management

JANUARY 3, 2024

Hilton Sydney welcomes new GM Hilton Sydney has appointed Malcolm Zancanaro as the new General Manager of the hotel. As Regional Director of Sales, South and South East Asia, based out of Bangkok, Ammari will be responsible for managing all sales functions for the region.

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General Manager Sales Resorts Management 272

Hotel Management

OCTOBER 8, 2024

The state’s peak accommodation industry body, Accommodation Australia NSW said the strategy presents a “once-in-a-lifetime opportunity for growth”. The post NSW Government targets 40,000 new hotel rooms in $91 billion tourism plan appeared first on Hotel Management.

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Tourism Accommodation General Manager Occupancy 182

Hotel Management

APRIL 3, 2024

Chris Kemlo joins The Calile as GM TFE Hotels has appointed experienced hotelier, Chris Kemlo, as General Manager of The Calile Hotel in Brisbane. BWH Hotels bolsters development team Shellia Chang, BWH Hotels BWH Hotels is expanding its Brand Development team with the addition of two experienced hospitality industry professionals.

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General Manager Hotels Sales Branding 264

Hotel Management

DECEMBER 19, 2023

Committed to giving back, Mondrian Hong Kong has partnered with locals NGOs to offer single parent families complimentary one-night accommodation including breakfast and dinner at the restaurants, along with a Peterson Group gift bag. Yet the brilliance of the Mondrian brand is in its allure as a destination for locals as well as travellers.

General Manager 279

General Manager Branding Dining Accommodation 279

Hotel Management

DECEMBER 13, 2023

Williams, who has spent 26 of his 30 years in the hospitality industry with Accor, has served as Vice President of Operations and, most recently, as Senior Vice President of Operations in the Pacific. With his extensive experience in the hospitality industry, Adrian brings a wealth of knowledge and strategic insights.

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Operations Accommodation General Manager Hospitality 279

Hotel Management

JANUARY 17, 2024

As the new Senior Vice President (SVP), Managing Director, Luxury and Lifestyle Americas (LLA), based in Atlanta, Harwood will be tasked with overseeing the daily operations of the LLA organisation, driving performance and operations of IHG’s six Luxury and Lifestyle brands and supporting growth in the region.

Accommodation 279

Accommodation General Manager Operations Resorts 279

Hotel Management

OCTOBER 10, 2023

EVT’s Director of Hotels and Resorts Norman Arundel discussed the introduction of budget hospitality brand Lylo and the evolution of Rydges following the opening of a Melbourne flagship. He revealed that ADR more than occupancy separates the major markets; and luxury still leads in total growth, although midscale is making major strides.

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General Manager Events Occupancy Resorts 249