Trending Articles

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Stop the Discount Spiral: How Overusing OTA’s is Damaging Your Hotel’s Brand

Up Hotel

In the scramble to fill rooms, it’s tempting to throw everything at OTAs: Genius deals, mobile rates, secret offers, and flash sales. And yes, it might get you on the first page. But at what cost? We see it all the time: hotels pour effort into direct booking strategies, only to undercut themselves with OTA promotions that kill profitability and confuse the guest experience.

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Resort vs hotel: Understanding their differences

SiteMinder

What is a hotel? A hotel is a place designed for short-term stays, offering essentials like comfortable rooms, housekeeping, and often a restaurant or bar. Most hotels keep things simple, focusing on convenience for business and leisure travellers, with the majority of revenue coming from room bookings. Hotels, no matter if they’re basic or high-end establishments, begin with the same things: a clean room, friendly service, and a location that makes sense for the traveller.

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Mastering hotel profitability through STR® reports

eHotelier

In today’s hospitality market, data isn’t optional—it’s your competitive edge. STR Reports Hotel owners and general managers often sit through revenue meetings where numbers fly fast and jargon flows freely. RevPAR index, ARI, fair share—these aren’t just buzzwords. They’re the language of profitability. If you’re not fluent, you’re leaving money on the table.

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Hotel terminology: A complete guide for hotel owners

SiteMinder

What is hotel terminology? Hotel terminology is the specialised vocabulary and shorthand that hospitality professionals use to describe rooms, rates, technology, and performance metrics. This standardized language streamlines daily operations, from front desk check-ins to revenue management, ensuring clear communication across all hotel departments and with industry partners.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Hoteliers: Time to Rethink Training Before Your Next New Hire Walks Out

Hospitality Tech

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form Hoteliers: Time to Rethink Training Before Your Next New Hire Walks Out While hotels have digitized nearly every guest touchpoint, employee training remains trapped in outdated processes.

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Hotel Budget Plan: Are you Ready for 2026? (Template & Example)

Xotels

No time to lose, the next year is almost here. And a good hotel budget plan isn’t made overnight. How far are you with your targets, budget, and plan of attack for next year? What REVPAR and GOPPAR do you need to achieve? Have you gone over what next year will look like in terms of performance, and does it describe all actions in detail? Does everyone on the team know what the objectives are and which steps to take to get there?

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Horwath HTL Report & The Shifting Fundamentals of the UK Hotel Market

Hotel News Resource

We take a deep dive into the shifting fundamentals of the UK hotel market in eight key charts. Learn what they mean for owners, operators, and investors alike.

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UK hotels prepare for revenue lift as August Bank Holiday weekend sees strong booking numbers

SiteMinder

London, UK – Forward bookings at UK hotels have increased 6% year-on-year for the Summer Bank Holiday on 25 August and accompanying long weekend, according to new data from Si te Minder , the world’s leading hotel distribution and revenue platform. Average daily room rates (ADR) have also increased 2.5% UK wide, to £239.20 this year compared to £233.37 during the same period last year.

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Your Ultimate Hotel Tech Checklist for 2025: Must-Have Tools and Why Integration Matters

STAAH

Future-proof your hotel with smart tech integrations that streamline bookings, boost visibility, and elevate the guest experience. Running a hotel today is about more than warm welcomes and comfy beds — it’s about delivering a seamless guest journey powered by smart technology. From that first search on Google to the final review after check-out, your hotel tech stack plays a critical role in winning bookings, delighting guests, and optimising revenue.

OTA
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Don’t miss New Zealand’s top hotel event of the year

Hotel Management

The countdown is on to the Aotearoa Hotel Industry Conference and Exhibition (AHICE), which returns for its fourth annual event next week. Taking place at Te Pae Christchurch Convention Centre from 12-13 August, the AHICE Aotearoa program will feature the biggest names in the hotel and accommodation industry – from key owners and investors to senior leaders at major hotel groups including Accor, EVT, IHG Hotels & Resorts, TFE Hotels, Hilton, Panache Hotel Group, Radisson Hotel Group, Sudima

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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How User-Generated Content Can Help Your Hotel (With Examples)

Hotel Speak

People love to share their lives online, and just as much, they enjoy watching the lives of others. Think about how many times a day the average person checks social media, watches stories, or shares a post of their own. We pay attention to what people say in the digital space, from their jaw-dropping sunset pics to scathing reviews, to that poor pet whose face is broadcast on social media every morning for the world to see.

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177 – Suite Spot: Independent Hotel Show Series – Nicholas Gold

Travel Media Group

Tune in to the next episode of the Suite Spot: Independent Hotel Show series to catch special guest Nicholas Gold, who takes center stage on the podcast! As Managing Director of Black Desert Resort, Nicholas shares the early beginnings of his hospitality journey, the one-of-a-kind appeal of independent hotels, and how the newly opened Black Desert Resort is accentuating the guest experience in hospitality.

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What is RevPAC: Meaning & formula for hotel owners

SiteMinder

What is RevPAC? Revenue per Available Customer, or RevPAC, tells you how much revenue each guest truly generates during their stay. Add every dollar that comes through the door, including rooms, restaurant covers, spa treatments, parking and even late-checkout fees, then divide the total by the number of guests in the same period. RevPAC = Total hotel revenue ÷ Number of guests Imagine 200 guests staying over a busy weekend and spending $60,000 across all outlets.

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Hot Topics—Hospitality leaders reimagine guest spend

Hotel Business

Hotel owners and operators are increasingly rethinking the boundaries of guest value—and it’s no longer just about the room. In the latest Hotel Business Hot Topics session “Driving Hotel Revenue Beyond the Room,” in partnership with Phunware, moderated by Glenn Haussman , founder/host, No Vacancy Live podcast, hospitality leaders Chris Trick , chief marketing and performance officer, Sonesta International Hotels Corporation ; Angela Berkey , senior director, reservation sales & CRM, CoralTr

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Understanding and Leveraging Hotel KPIs to Drive Success & By Heather Apse

Hotel News Resource

In this guide, we’ll break down the most important KPIs in the hotel industry, explain how they’re calculated, and show you how to use them to elevate your business—from financial health and guest satisfaction to marketing effectiveness and group revenue growth.

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Profitroom launches AI Agent to slash admin and boost direct bookings

Hotel Speak

Booking platform Profitroom has launched a cutting-edge virtual assistant designed to help hotel and pub operators drive more direct bookings. This means more than 3,500 operators globally with Profitroom can upsell personalised packages around the clock and consistently deliver high-quality guest experiences, without adding to staff workloads. Named AI Agent, the tool offers real-time, multilingual guest support across channels like hotel websites, Messenger and WhatsApp.

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Lulu Boutique Hotel: Seamless Tech, Unique Stays — A Perfect Match with STAAH

STAAH

Boutique Malta hotel simplified OTA management and gained reliable support, all without rising costs — thanks to STAAH. Tucked away in Żebbuġ, Malta, Lulu Boutique Hotel is a property that thrives on individuality and charm. With just seven suites, no two rooms are alike — from a penthouse with a private heated rooftop pool to cave-like jacuzzi and sunlit duplexes, Lulu redefines the boutique hotel experience.

OTA
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Hyatt’s luxury segment drives Q2 RevPAR growth

Hotel Business

Hyatt Hotels Corporation , for the second quarter, reported comparable systemwide hotels RevPAR increased 1.6%, driven by the company’s luxury chain scales, compared to the second quarter of 2024. Net rooms growth was 11.8% and net rooms growth excluding acquisitions was 6.5% “The second quarter’s results reflect solid performance across our business, including strong fee contribution in a lower RevPAR growth environment,” said Mark S.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Adam Marcy appointed Director of Sales at SLS Baha Mar

eHotelier

SLS Baha Mar is proud to announce the appointment of Adam Marcy as Director of Sales, overseeing the resort’s Group, Catering, and Conference Services teams.

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Agoda Partner Central: Complete guide for hotels

SiteMinder

What is the Agoda Partner Central? The Agoda Partner Central is the control room for your Agoda listings, now folded into Partner Hub, where you can edit rooms, push rates, and track performance from one screen. First launched as the YCS extranet , the portal serves more than 4.5 million properties in 39 languages and opens your doors to a truly global traveller base.

OTA
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Hostaway Unveils AI Auto Reply for Instant Guest Communication

Hospitality Tech

The new, native generative AI tool leverages specific reservation and listing data to deliver personalized responses, aiming to eliminate generic chatbots and streamline operations for property managers.

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Rocco Forte Hotels and Emerald Pine Capital Form Partnership for Europe and Middle East Expansion

Hotel News Resource

The partnership combines Rocco Forte Hotels' operational capabilities with Emerald Pine Capital's expertise in investment and asset management. The joint effort will target sourcing, underwriting, structuring, and execution of projects in the hospitality sector.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Marriott reports record-high pipeline at end of Q2

Hotel Business

Marriott International Inc. , for the second quarter, reported a global development piplijne of approximately 3,900 properties and more than 590,000 rooms, an all-time high for the company. RevPAR increased 1.5% worldwide, with 5.3% growth in international markets and U.S. & Canada RevPAR in line with the year-ago quarter “Marriott delivered another solid quarter, highlighted by strong financial results and robust net rooms growth despite heightened macro-economic uncertainty,” s

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Comiskey Group unveils $250 million redevelopment plan for Sandstone Point

Hotel Management

Comiskey Group is investing $250 million in the expansion of The Sandstone Point Hotel and Holiday Resort in Queensland’s Moreton Bay, with the development to include the region’s first greenfield 5-star hotel. The 202-room hotel will span 10 storeys and two “architecturally striking” buildings within a vibrant retail and entertainment precinct offering additional dining options, indoor entertainment facilities and a dedicated Tourism Information Centre.

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Managing the Guest Journey: 5 Steps Every Hotel Must Master

Demand Calendar

The foundational stages of the guest journey from the hotel perspective remain timeless: Attract, Capture, Prepare, Deliver, and Review. Today's travelers share the exact fundamental needs as travelers thousands of years ago. Still, the methods hotels use to meet these needs have significantly evolved due to advancements in technology, shifts in culture, and changing guest expectations.

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How AI Can Help Hotels Leapfrog the Tech Gap

Hospitality Tech

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form How AI Can Help Hotels Leapfrog the Tech Gap When integrated into modern infrastructure, AI helps hotels move faster, reduce friction, and focus their business on what matters most: the guest.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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HVS Report & Edinburgh Hotel Market Pulse 2025 – Leading the Way from the North & By Margherita Rivetti and Alexandra Dumoulin

Hotel News Resource

Snapshot of the Edinburgh hotel market in 2025 with an exploration of tourism demand, hotel performance, hotel supply, the investment market and the market outlook.

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Event Temple launches AI Sales Suite

Hotel Business

Event Temple , a sales platform for hotels, has introduced AI Sales Suite. The product is designed to enable hotel sales teams to respond to RFPs faster and close more group business with efficiency. A key element of this launch is a strategic partnership between Event Temple and Cvent. Over the next year, the collaboration will introduce three integrations: Cvent Supplier Network, Cvent Event Diagramming and Smart Custom Proposals.

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IHG, Felix Capital change tact on Maroochydore hotel to tap growing C&E market

Hotel Management

IHG Hotels and Resorts and Felix Capital have revised plans for a Sunshine Coast hotel, to meet increasing demand for quality conference and event (C&E) facilities in the region. Initially intended as a Voco hotel , the Ocean Street development has been reconceptualised under the Crowne Plaza brand. Crowne Plaza Maroochydore will feature an expanded key count of 180 guest rooms, up from 153, and more than 770 square metres of meeting and event space – including a 600sqm ballroom.

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Midscale Hotels and Experience-Focused Resorts Drive Profit Gains Across Europe

HotStats

Latest Blog Resource Center Monthly Trends Hotel Benchmarking Market Reports Pricing Contact Us Latest Blog Resource Center Monthly Trends Blog Search: Back to Blog Prev HotStats Blog Midscale Hotels and Experience-Focused Resorts Drive Profit Gains Across Europe Juan Gallardo 7 August 2025 Facebook Share Twitter Share Linkedin Share --> Some parts of the European hotel market are doing much better than others — and the winners might not be who you’d expect.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i