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Hilton Worldwide Holdings Inc. reported a record development pipeline in its second quarter 2025 results, as well as a.5% decline in RevPAR. Highlights include: Diluted EPS was $1.84 for the second quarter, and diluted EPS, adjusted for special items, was $2.20 Net income was $442 million for the second quarter Adjusted EBITDA was $1 billion for the second quarter System-wide comparable RevPAR declined 0.5%, on a currency neutral basis, for the second quarter compared to the same period in 2024
You’re Not Losing Bookings Because of Bad Campaigns Your rates are competitive. Your social is firing. But you’re still missing revenue goals. Why? Because your guest is getting conflicting messages across channels , and that’s not a marketing problem. It’s a coordination problem. The Data Behind the Disconnect 67% of hotel revenue managers say they can’t consolidate data across platforms 90% of distribution leaders struggle with fragmented vendor systems Most marketing, revenue, and d
Tune in to the most recent Suite Spot: Independent Hotel Show Series episode to hear from the founder of Salt Hotels, David Bowd, as he discusses the origins of Salt Hotels, founding the Salt School, hospitality industry trends, and the next generation of hotel professionals. Be sure to follow and subscribe to the Suite Spot so you never miss an episode, and be sure to check out our Travel Media Group YouTube channel as well.
Hotel management challenged by seasonality in the mountains When Ana Sánchez joined Snö Hotels as Revenue Manager over five years ago, she encountered an exciting challenge; helping to build a hotel chain from scratch that specialised in snow and mountain destinations – using the right technology from day one. “We had seen in other hotels the problems that arise from not having the right tools: manual availability updates, lack of communication between systems, overbookings… W
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Wyndham Hotels & Resorts increased its pipeline by 5% to a record high of 255,00 rooms in development in its results for the three months ended June 30. Highlights include: System-wide rooms grew 4% year-over-year. Awarded 229 development contracts globally, an increase of 40% year-over-year. Development pipeline grew 1% sequentially and 5% year-over-year to a record 255,000 rooms.
Stop Trying to Impress Them with Square Footage A bigger suite. A complimentary bottle. An ocean view. Sounds luxe, right? But for today’s ultra-high-value guest, those touches aren’t impressive, they’re expected. If you’re leading with amenities instead of meaning, you’re missing what truly drives high-ADR decisions: emotional exclusivity, story-driven service, and memorable differentiation.
Reviews and ratings are pivotal in determining a hotel's reputation and visibility on hotel metasearch platforms like Google and TripAdvisor. These elements are key indicators for search engines and potential customers, influencing rankings and booking decisions. Here's why they matter: The bottom of the sales funnel Metasearch is positioned at the bottom of the sales funnel, meaning it’s often the final step before a guest makes a booking.
Reviews and ratings are pivotal in determining a hotel's reputation and visibility on hotel metasearch platforms like Google and TripAdvisor. These elements are key indicators for search engines and potential customers, influencing rankings and booking decisions. Here's why they matter: The bottom of the sales funnel Metasearch is positioned at the bottom of the sales funnel, meaning it’s often the final step before a guest makes a booking.
Hotelier, is your team still switching between multiple tabs to reply to Expedia messages? Asksuite has taken another step in centralizing and automating hotel communication. Now, your team can reply to Expedia guest messages directly within Asksuite’s Live Chat 2.0. Expedia joins other major platforms already integrated into Asksuite, such as WhatsApp, Booking.com, Instagram, Facebook, and website chat.
At Up Hotel Agency, we specialise in building hotel websites that deliver exceptional user experiences and drive direct bookings. As a web developer on our team, I’m excited to share the tools and technologies we use to build modern, high-performing websites tailored to the hospitality industry and more. From AI-driven personalisation to robust security measures, here’s how we ensure your hotel’s online presence stands out.
The Blind Spot: You’re Marketing to Just Half the Guest Let’s talk about a quiet killer of luxury hotel conversion rates: single-track marketing. You’re either romancing the meticulous trip planner with long-form inspiration and trip guides… Or you’re chasing the impulsive, high-intent booker with flash sales and urgency banners. But here’s the truth: today’s luxury guest is both.
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Products & Services EV chargers emerge as top booking driver for Hilton Hotels race to meet rising demand from eco-conscious, affluent travelers Jul 25, 2025 Electric vehicle charging stations are now Hilton.comâs highest-converting amenity, signaling a shift in traveler priorities as sustainability becomes a decisive factor in booking decisions.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
UNITED STATES, [JULY 22], 2025 — ampliphi, a groundbreaking AI-powered revenue management platform , announced its official launch to transform how independent hotels approach pricing strategy and revenue optimization. Founded by Aspire Software, ampliphi is an AI-powered revenue management software designed for hotels that addresses the critical challenge facing independent properties: maximizing revenue without the complexity and cost of traditional enterprise solutions.
Discover 4 strategic ways an advanced CRS can help you scale efficiently and maximize revenue in today’s competitive market. In today’s fast-moving hospitality landscape, guest expectations are rising, distribution channels are multiplying, and technology is evolving at a record pace. To keep up, hotels need more than just basic infrastructure, they need systems that are.
GCC Hotel & Club, has reported a 15% rise in revenue and online bookings after partnering with global hospitality tech provider, STAAH. Located in Mumbai and spread across five acres, the property feature 106 rooms, 110 serviced apartments, and 42 conference and banquet spaces. In a move to modernise operations and streamline booking management, the hotel adopted STAAH’s distribution and revenue management tools.
The new tool automates repetitive tasks to create branded, interactive proposals from nearly any input, allowing sales teams to respond faster and focus on client relationships.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Gorgeous Content. Sky-High Followers. Zero Bookings. You hired the agency. They brought the influencer. The reel went viral. And yet, your bookings barely budged. Welcome to the modern marketing illusion: lots of engagement, very little impact. If your luxury hotel is outsourcing its brand presence without tying it to results, you’re not marketing—you’re gambling.
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Hospitality Industry Marriott completes $355 million acquisition of CitizenM A move that expands Marriottâs lifestyle portfolio but raises integration challenges Jul 24, 2025 Marriott International has finalized its $355 million acquisition of CitizenM, adding 37 hotels and more than 8,700 rooms to its portfolio.
Until recently, Instagram was mostly seen as a branding platform, great for sharing beautiful visuals, telling your story, and engaging with potential guests. But that’s changed. In a move that’s making waves across the digital travel space, Google has started indexing public Instagram content including Reels, captions, and bios, directly in its search results.
Melbourne hotels are enjoying a boom in bookings this week as fans gather in the city to watch the Wallabies take on the British and Irish Lions at the Melbourne Cricket Ground on Saturday. Twelve years on from the last Lions Tour to Australia, over 85,000 fans are expected to attend the game. Accommodation Australia said hotels in and around Melbourne are nearly full.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
In an increasingly competitive hospitality landscape, website personalization has become a key driver for boosting direct bookings. By adapting the online experience to each visitor’s needs, preferences, and behaviors, hotels can capture attention, build trust, and guide travelers more effectively toward conversion, reducing their reliance on OTAs in the process.
Hotel Designs Hilton announce first Waldorf Astoria Hotel in the Nordics Hilton announce first Waldorf Astoria Hotel in the Nordics Hilton recently announced the signing of a management agreement with M&L Group for The Hotel Maria in Helsinki, which will be re-branded as Waldorf Astoria Helsinki, marking the first hotel to operate under the Waldorf Astoria Hotels & Resorts brand in Finland… Located in the historic Kruununhaka district in a building designed in 1885 by architect Lag
Your Team Is Drowning in Data, Not Delivering on Revenue One day it’s paid media reports. The next, it’s reconciling OTA dashboards, agency invoices, and influencer mood boards. If your marketing team is working hard—but struggling to move the needle—it’s not a work ethic issue. It’s a workflow issue. The modern hotel marketing team is overburdened, under-integrated, and way too dependent on vendors who can’t prove ROI.
Quorum Hospitality has appointed Chris Dobbins as chief development officer. He has more than 35 years of industry experience, including leadership roles in operations, sales and marketing and development at Starwood, Hyatt, IHG and Marriott. In this new position, he will help enhance Quorum Hospitality’s business development efforts. “Chris brings experience that aligns with our vision, goals and culture,” said Todd Moreau, president, Quorum Hospitality.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
There’s a striking difference between how hotels approach their distribution channels. For their direct channel, hotels typically allocate a yearly budget for their team, marketing, and technology costs. For OTAs, however, they negotiate a commission on bookings. This seems like a straightforward approach, but it has an obvious and often overlooked implication: while the direct channel, which is more profitable, has a cap on investment regardless of how well it’s performing, the indirect channel
Why should hotels use hotel bidding sites? Hotel bidding sites allow you to fill slow periods in your operations. These unexpected dips in demand can tie up cash flow and leave staff staring at half-empty corridors. Bidding platforms give you a quiet back door to move those vacant rooms, protecting the rates guests see on OTAs while topping up revenue that would otherwise slip away.
Accor has welcomed Rachael Nicholson to the Group’s regional commercial leadership team as Director, Commercial – New Zealand and Fiji. Formerly Group General Manager of Operations at Heritage Hotel Management, Nicholson is an accomplished tourism executive with over 20 years of international experience across the hotel, airline, and cruise industries.
Getting guests through your doors isn’t just about luck; it’s about understanding patterns, planning ahead, and making smart moves. Rather than crossing your fingers and hoping for the best, use your data to show you the way. In addition to occupancy, ADR, and RevPAR, there’s another key metric that reveals whether your pricing and operational […] The post An Independent Hotelier’s Guide to Booking Pace appeared first on WebRezPro.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
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What is a travel brand? A travel brand is an entity that makes a promise to guests about the experience they will have during their stay at a hotel, and the proof that is delivered at every touchpoint. It covers everything about your hotel, from the look of your logo and the tone of your emails to the accuracy of your rates online. Consider a mid-scale hotel group that markets itself as “easy business travel”.
Atura Adelaide Airport has expanded its key count by 28 with the addition of smaller room types as EVT looks to maximise assets to drive revenue. Atura’s three new room types range in size from 12m2 for Snuggy; 18m2 for Snuggy Plus, and 40m2 for a Family room, reflecting a global trend of space-saving room designs. Snuggy Plus, Atura Adelaide Airport “Atura’s new rooms represent our commitment to innovation in meeting the diverse needs of our guests,” said EVT Group General Manager Operations, C
Every hospitality professional knows that the quality of your team directly impacts your bottom line. Yet hiring in hospitality remains one of the biggest ongoing challenges, whether you’re running a hotel or restaurant, managing a country club, or operating a winery. Enter: the hospitality recruitment agency. While some may view partnering with an external recruiter as an added expense, the return on investment (ROI) tells a very different story.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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