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5 Game-Changing Advantages of Automated Customer Service for Hotels

AskSuite

According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Below, we explore the top 5 proven advantages of automated customer service for hotels and resorts — backed by real results. Let’s check it out!

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Contactless guest experience: How integrated technology makes it possible

Cloudbeds

From checking in online to ordering room service off a mobile app or messaging housekeeping to request extra towels. detect if a digital key is not working) AI will support hotels in delivering hyper-personalized services at scale , to enhance the guest experience and streamline operations.

Upsell 98
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IRIS and Alliants Partner to Elevate Digital Hospitality Services

Hospitality Tech

This partnership enables hotels to deliver a faster, more efficient service while freeing up staff to focus on high-value, guest-centric interactions that enhance service quality and guest satisfaction. Together, we can help hotels deliver smarter service and better engagement at every touchpoint."

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Duetto Introduces RMS for Limited-Service Hotels

Hospitality Tech

Its mobile-friendly interface and intuitive setup empower lean teams to automate pricing decisions and scale operations effectively. “What truly makes Gametime stand out is its ability to meet the specific needs of limited-service hotels while aligning seamlessly with our overall revenue management strategy.

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SURVEY: 70% of American Travelers Want to Skip the Front Desk

Hospitality Tech

Among 2,000 American travelers surveyed, 70% say they’d prefer to use a hotel app or self-service kiosk over a traditional front desk. Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%. AI-ready data architecture is critical.

Travel 52
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HITEC 2025: Infor, Plusgrade Integration Creates Upsell Opportunities for Hotels

Hospitality Tech

This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgrade’s proven upsell technology into the core guest journey. Hotels face growing pressure to do more with less—delivering tailored guest experiences while improving margins.

Upsell 52
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Direct Booking Strategies: How to Promote Your Booking Engine Effectively

STAAH

Upsell & Promo Tools : Drive more revenue per booking with add-ons, promo codes, and package deals. These elements reassure guests that your site is safe and your service is solid. The right offer can tip the scales and turn hesitation into confirmation. c) Speed Things Up A slow site kills intent. Aim for under 3 seconds.