This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Manual processes in communication, especially at scale, introduce hidden costs: missed direct booking opportunities, staff overload, and fragmented service experiences. This removes the pressure from reservation teams, allowing them to focus on high-value tasks such as upselling, group bookings, and complex guest requests.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI.
For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Setting measurable objectives, such as higher guest satisfaction scores or improved ROI from marketing campaigns, will guide your decision-making process and help you evaluate success later.
Use it to send targeted messages—like booking confirmations, upsell offers, and loyalty incentives—based on guest profiles and behaviors. Track Performance and Adjust in Real Time Use tools like Google Analytics, UTM tracking, and booking engine dashboards to measure conversion rates, campaign ROI, and traffic trends.
Move Beyond Syncing, Start Scaling 1) The New Age of Hotel Distribution The hotel distribution landscape has changed. If youre only using it to manage availability, you’re missing out on serious ROI. The first-party data you collect powers smarter remarketing, personalized upsells, and loyalty programs a long-term revenue play.
This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. But doing it at scale is impossible without structured data and hospitality-driven tech tools. Reduce dependency on high-commission platforms by optimizing high-ROI owned channels. The result?
This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. But doing it at scale is impossible without structured data and hospitality-driven tech tools. Reduce dependency on high-commission platforms by optimizing high-ROI owned channels. The result?
helps them scale service, increase conversions, and operate more efficiently - without compromising the guest experience. RUCKUS DPSK3, which enable hotels to offer secure, seamless Wi-Fi 7 access at scale via this patented technology. âSabreâs SynXis Concierge.AI SynXis Concierge.AI
These systems enable hotels to deliver personalized experiences at scale, ensuring every guest feels seen and valued without requiring additional work from employees. Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget.
This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI. UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale.
This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI. UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale.
Its a strategic asset for hotels seeking to scale personalized service and optimize commercial performance. An AI agent powered by large language models (LLMs) can respond instantly, confirm availability, upsell a suite with pet amenities, and share relevant reviewsall within the same conversation. billion by 2026.
The portfolio of solutions provides full-service, mid-scale, and limited-service hotels a range of connectivity options for delivering customized guest Wi-Fi experiences that meet the unique demands of each market segmentâfrom luxury to budget hotels. Clap resides in Connecticut with his wife and has two adult children.
All devices are connected to Anacoveâs AI-powered cloud system, which treats the hotel as a unified ecosystemâ delivering automated reports and actionable insights that show clear ROI and support smarter operations. RUCKUS DPSK3, which enable hotels to offer secure, seamless Wi-Fi 7 access at scale via this patented technology.
The portfolio of solutions provides full-service, mid-scale, and limited-service hotels a range of connectivity options for delivering customized guest Wi-Fi experiences that meet the unique demands of each market segmentâfrom luxury to budget hotels. To see the OPERA Cloud platform in action visit HITEC booth #4015 on June 16-19 th.
In addition, the hotel property can promote revenue-generating programs, services and amenities, driving upsell and cross sell opportunities. Despite digital self-service trends, calls remain vital touchpoints in high-consideration bookings, and the performance data shows that optimizing this channel can unlock major ROI gains.
Focus on portfolio-level ROI, not just top-line revenue It’s tempting to chase growth for its own sake—more listings, more channels, more exposure. In a proactive model, these aren’t end-of-quarter surprises. They’re early signals. And the faster you catch and address them, the better your competitive position becomes.
âs scale, such as accelerating the Companyâs digital and technology transformation through initiatives like the establishment of Byte by Yum!, This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI.
71% of hotels plan to implement AI-powered analytics in their POS systems by the end of 2025 to enhance personalization and upselling. With a growing demand for integrated Hotel Solutions , systems like Hotelogix make it easier to streamline operations while scaling business impact. Who Should Use an Integrated Hotel POS System?
AI-Driven Content Creation: Automatically generate compelling, on-brand content for emails, speaker bios, and event pages to streamline and scale event marketing efforts. Personalization at Scale: Deliver personalized session and networking suggestions to attendees, enhancing engagement and overall satisfaction.
Punchh Loyalty: Punchh® remains the restaurant industryâs gold standard for loyalty and is now even more flexible with deeper integrations into marketing, guest data, and ordering, new membership tier functionality, and AI-driven rule activation to support enterprise-scale retention.
These not only drive direct bookings but also help in upselling premium rooms or suites. 👉 Read Also - Hotel PMS UX: Improve Revenue & Staff Workflow Measuring ROI on Entertainment Investments Entertainment initiatives can feel intangible — but there are clear ways to measure their impact.
The merger will create a restaurant technology company that delivers solutions for the entire food lifecycle at scale. Supporting the flywheel are two new layers: Accelerate is a growing suite of tools designed to increase check size, repeat visits, and campaign ROI.
Punchh Loyalty: Punchh® remains the restaurant industryâs gold standard for loyalty and is now even more flexible with deeper integrations into marketing, guest data, and ordering, new membership tier functionality, and AI-driven rule activation to support enterprise-scale retention.
Simplifies Targeted Marketing and Upselling Loyalty program data helps you segment your audience effectively—by stay frequency, spend level, preferences, and location. Smart upselling becomes effortless when you know exactly what your loyal guests value. Q2: What kind of rewards work best for hotels?
Increased Spending: Customized recommendations open up more opportunities for upsells. Solutions: Start small with a chatbot for FAQs before scaling up. Focus on ROI —hotels using AI messaging have seen 30-50% lower operational costs by reducing manual labor. Save on operational costs by automating routine tasks.
Hotels can deliver better service with a fully mobile platform, robust automation, mobile guest check-in and automated upsells that drive ROI. Channel manager: By optimizing all hotels’ booking channels, the channel manager enables hotels to scale their business globally. Stayntouch 2.0 The post Stayntouch 2.0
GuestJoy will further expand SiteMinder’s robust hotel commerce offering, allowing hoteliers to automate and digitise their guest communication, drive upsell revenues, and strengthen direct guest acquisition. GuestJoy has been a SiteMinder partner since 2017, with customers across the UK and Europe.
An Independent Hotel’s PMS Increases Upsell Potential All hoteliers are looking for ways to increase the lifetime value of their guests, but an upsell is a fickle thing. A hospitality solution such as a hotel self-service app would allow hoteliers to upsell their property in a more subtle and natural way.
A specialised booking engine is designed to scale with your hotel and offer continuous updates and improvements to better serve the hospitality industry. Booking Add-ons No easy way to upsell or cross-sell during the booking process. Am I looking for a booking system that can grow with my hotel?
This adds value for the planner by helping them better meet their event objectives, while adding value for the hotel or venue as an upselling technique. Your unique and thorough understanding of the property is bound to surface viable ideas that paint you as a valuable partner in navigating the complexities of such a large-scale event.
This is a great way to get more people in the door as well as upsell to returning guests. Does the font scale properly? By using Little Hotelier, businesses can enhance their guest experience and revenue, with potential increases of up to 46% in bookings and an ROI of 63x! Don’t worry, we’ll wait. How does it look?
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content