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5 Game-Changing Advantages of Automated Customer Service for Hotels

AskSuite

Manual processes in communication, especially at scale, introduce hidden costs: missed direct booking opportunities, staff overload, and fragmented service experiences. This removes the pressure from reservation teams, allowing them to focus on high-value tasks such as upselling, group bookings, and complex guest requests.

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HITEC 2025: Infor, Plusgrade Integration Creates Upsell Opportunities for Hotels

Hospitality Tech

This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgrade’s proven upsell technology into the core guest journey. This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI.

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How to choose the right CDP for your hotel in 6 steps

eHotelier

For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Setting measurable objectives, such as higher guest satisfaction scores or improved ROI from marketing campaigns, will guide your decision-making process and help you evaluate success later.

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Hotel Marketing in 2025: Proven Strategies to Drive Direct Bookings

AskSuite

Use it to send targeted messages—like booking confirmations, upsell offers, and loyalty incentives—based on guest profiles and behaviors. Track Performance and Adjust in Real Time Use tools like Google Analytics, UTM tracking, and booking engine dashboards to measure conversion rates, campaign ROI, and traffic trends.

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Maximizing Hotel Revenue: Advanced Channel Manager Strategies for 2025

STAAH

Move Beyond Syncing, Start Scaling 1) The New Age of Hotel Distribution The hotel distribution landscape has changed. If youre only using it to manage availability, you’re missing out on serious ROI. The first-party data you collect powers smarter remarketing, personalized upsells, and loyalty programs a long-term revenue play.

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How Data Analytics in the Hospitality Industry and AI Are Transforming Hotel Operations

AskSuite

This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. But doing it at scale is impossible without structured data and hospitality-driven tech tools. Reduce dependency on high-commission platforms by optimizing high-ROI owned channels. The result?

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How Data Analytics in the Hospitality Industry and AI Are Transforming Hotel Operations

AskSuite

This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. But doing it at scale is impossible without structured data and hospitality-driven tech tools. Reduce dependency on high-commission platforms by optimizing high-ROI owned channels. The result?