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By integrating real-time data from a hotels Property Management System (PMS), this tool significantly simplifies operations while delivering tailored and timely messaging to guests via WhatsApp , with SMS as a dependable fallback. These insights allow hoteliers to adapt messaging strategies, test variations, and optimise for better ROI.
What is hotel ROI? Hotel ROI means return on investment, which evaluates how much money you are getting out compared to what you put in. The aim is to generate a positive ROI, which you can then use to grow and improve the business or take out as profit. To succeed overall, you can’t afford too many areas to be falling behind.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. âTogether, weâre bringing ancillary revenue into the digital core of hotel operations â where it belongs.
Discover how you can increase your hotel ROI, while you’re maximizing revenue by choosing the right hotel technology Maximizing revenue and increasing ROI — it’s every business owner’s dream. This eliminates the need to staff an employee to answer room service phone calls, improving the hotel’s ROI. Then, request a demo today.
For hotel chains and resorts managing high service volumes across multiple properties, the pressure to respond faster — without sacrificing quality — has made automated customer service not just an operational upgrade, but a financial necessity.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
Begin by identifying pain points and operational inefficiencies that impact different departments. For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Engage with key teams, such as reservations and marketing, to gather insights into the challenges they face.
MCR is a premier hotel management company and the 3rd largest hotel owner-operator in the United States. Mr. Riley will work with a defined number of properties within the MCR portfolio to assist, support and direct the sales & operational efforts. The firm has offices in New York City, London, Dallas, Chicago and Richmond, VA.
With consumer behaviours evolving, and the lines between tech platforms, marketing, and operations blurring, a modern strategy goes far beyond just listing rooms on online travel agents (OTAs). If youre only using it to manage availability, you’re missing out on serious ROI. 3) Advanced Strategies to Maximize Revenue a.
Upsell groups by offering live streaming of keynotes, ceremonies or special presentations directly to in-room TVs within the specific group room block. Selecting the right technology is essential for a positive ROI on these strategies, but not all solutions are created equal.
Cloudbeds Stand 2309 Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types across the globe. Hoteliers, worry not – there’s still time to register for free here.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/16/2025 SynXis Concierge.AI âSabreâs SynXis Concierge.AI
This unique and much lauded feature provides instantly lower operational costs, while âinstant power-upâ via remote control ensures minimal downtime during presentation. This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI.
Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget. These tools not only streamline operations but also boost engagement and bookings. What Are the Latest Digital Marketing Trends for Hotels in 2025?
The enhanced version of the âSkywayâ application provides hospitality, multifamily and senior living property managers with an easier way to monitor and maintain their propertyâs technology from a single portal, driving operational efficiency and improved guest experience. Ive been very impressed by how intuitive RUCKUS One is!
Even the best operators in the hottest destinations experience lullsmid-week gaps, off-seasons, macroeconomic downturns. More specifically, you control the value you add to every stay, every owner relationship, and every operational process. If you operate in a lifestyle-driven market (e.g.
Brands matter Highlighting the critical role brands play in hotel ownership, virtually all surveyed (98%) said theyre currently open to exploring new branded offeringsunderscoring the value brands bring to the table vs. operating as an independent. More than 90% of hotel owners are already leveraging AI in some capacity.
The future of AI in hospitality is no longer a distant realityit’s starting now, transforming how hotels communicate with travelers, drive direct bookings, and streamline key functions in daily operations. This surge reflects growing investments in technologies that improve traveler experiences and operational agility.
The use of technology was accelerated in hotel operations during the pandemic and now, with myriad challenges still facing the industry, the implementation of new tech to fill the labour gaps and increase guest satisfaction shows no sign of slowing. But introducing this technology presents its own unique set of challenges.
Operating with increasingly tight margins, many hotels can no longer support loss-making business units, yet F&B remains a pivotal service for the industry. This highlights the need to ensure more intelligent cost controls across the business which improve profitability and drive operational efficiency.
However, these multiple revenue streams also bring a complex set of operational responsibilities. Integrated POS systems have been shown to reduce operational costs by an average of 19% through improved inventory management and reduced waste. Who Should Use an Integrated Hotel POS System?
Mid-scale hotels âExpanding our mid-scale offering with the new R370 AP Featuring the AI-driven dual-band RUCKUS R370 solution, this option allows hotels to simplify operations and leapfrog technologies with the benefits of Wi-Fi 7. Improved single sign-on and multi-factor authentication adds layers of administrative security.
âThe brand is backed by a world-class team, a strong operational foundation and a compelling vision for growth. announced the launch of PAR Engagement âa next-generation portfolio of engagement products purpose-built to help enterprise restaurants convert more guests, grow faster, and simplify operations.
Gibbs also successfully navigated the Company through the COVID-19 pandemic and an increasingly complex operating environment, making Yum! Vingcardâs solution portfolio now features several distinct categories that are each tailored to specific hotel operational needs. a top performer in the restaurant industry.
Itâs a platform for entertainment and for delivering integrated services that reduce operating costs, simplify installations, and increase staff effectiveness. Once approved by LG, these services operate independently but harmoniously, unlocking new opportunities for cost savings, guest engagement, and streamlined operations.
At INTELITY, we’re focused on making guest service more personalized and operations more efficient, with technology that feels intuitive, not intrusive. The Intelligent Operations Core GEMS 2.0 simplifies hotel operations and enhances responsiveness. Whether you need seamless operations with GEMS 2.0 What GEMS 2.0
and kitchen operations tech company QSR Automations LLC, announced their intention to merge. From ingredient ordering to food prep to timely order flow, restaurants will be able to accurately predict, plan, and execute operations more efficiently. The transaction is subject to customary closing conditions.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/9/2025 PAR Introduces Guest Engagement Cloud PAR Technology Corp.
Simplifies Targeted Marketing and Upselling Loyalty program data helps you segment your audience effectively—by stay frequency, spend level, preferences, and location. Smart upselling becomes effortless when you know exactly what your loyal guests value. Q3: Can loyalty programs increase direct bookings? A: Absolutely.
Data analytics is the cornerstone of successful hotel operations. This data can then be used to make changes to improve revenue management, occupancy, guest experience, and operational efficiency. By tracking real-time data from online reviews, accommodation operators can measure overall guest satisfaction and ratings by department.
AIâs ability to process vast amounts of data can lead to more dynamic pricing strategies, resulting in meaningful improvements to net operating income but independent hoteliers have long struggled with black-box pricing models that leave them guessing about the logic behind rate changes.
Thatâs a compelling ROI argument for sustainability-focused investments, especially when margins are tight. Bottom Line: Carnivalâs food waste playbook isnât just for cruise shipsâitâs a scalable, tech-forward model that hotel operators can adapt today.
Attendees can also preview powerful updates to the Front Desk and Sales & Catering systems, designed to boost operational speed, improve data visibility, and simplify complex workflows for staff.
👉 Read Also - Elevate Hotel Guest Experience with Tech + Human Touch Bottom Line for Hoteliers: These technologies improve the guest experience, streamline hotel operations , and reduce friction. Partnering with tour operators or integrating a web booking engine also minimizes logistics for guests.
Better upselling. Greater ROI. Make upselling easier and better. Upselling is undoubtedly one of the great business opportunities to increase the average revenue of a hotel. Hoteliers now consider WhatsApp as their go-to communication channel for upselling. Generate greater ROI. Smooth communications.
6/10/2025 WorldVue to Announce WorldVue Compass at HITEC 2025 At HITEC 2025, WorldVue will unveil WorldVue Compass, a next-generation platform designed to transform the mobile guest experience through intelligent personalization, seamless integration, and operational efficiency. To learn more about Cvent IQ , visit the website here.
6/10/2025 WorldVue to Announce WorldVue Compass at HITEC 2025 At HITEC 2025, WorldVue will unveil WorldVue Compass, a next-generation platform designed to transform the mobile guest experience through intelligent personalization, seamless integration, and operational efficiency.
With this fast-growing adoption, it’s no wonder voice tech is also becoming a key piece of the hospitality tech stack as well: Over half of hotel operators already offer or plan to add voice-controlled devices to guestrooms this year. Voice-enabled smart speakers allow hotel operators to upsell services to generate new revenue.
At the same time, a well-executed hotel guest messaging strategy drives revenue by increasing direct bookings, upsells, and loyalty. Asksuite clients who leverage automation and personalization have already achieved up to 166x ROI ! This improves the guest experience by offering convenience while optimizing the hotels operation.
expands upon our flagship hotel PMS to deliver a complete technology suite that features the core platforms that a hotel needs to operate. Hotels can deliver better service with a fully mobile platform, robust automation, mobile guest check-in and automated upsells that drive ROI. Stayntouch 2.0 Stayntouch 2.0 Stayntouch 2.0
By Speleos Dravillas Despite a strong rebound in travel and room-night demand, gross operating profit (GOP) margins for select- and full-service hotels still haven’t returned to pre-pandemic levels. That means many properties are operating with fewer-than-ideal staff.
It is the right technology in business that produces ROI. So maybe, this is where are losing your profits and adding a burden of managing your hotel operations. Upsell Other services: With the booking engine, you should be able to upsell your extra services along with accommodation, thus giving you a chance to increase your revenue.
A hotel’s PMS is its core, it is the source of all operations and distribution, containing all relevant data to successfully manage the property. An Independent Hotel’s PMS Increases Upsell Potential All hoteliers are looking for ways to increase the lifetime value of their guests, but an upsell is a fickle thing.
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