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Morse, who is CEO of MCR—one of the largest owner/operators in the U.S. The media is doing our job for us right now. […] The post MCR’s Morse Urges Hotel Owners To Push Rate, Cut Out OTAs appeared first on LODGING Magazine. lodging industry—began by imploring hoteliers to push rate. You should raise your rates.
Manual distribution management was not a sustainable proposition Before switching to STAAH, the Chalets 1066 team used its PMS, Planyo, to manage bookings, but syncing rates and availability across multiple OTAs was a manual and error-prone process. Overbookings were a concern, and ensuring rate parity across channels consumed valuable time.
Listing your property on online travel agency (OTA) channels increases visibility and revenue—but it comes at a cost. And if you’re managing OTA bookings manually, it can cost you even more. Manually consolidating data between your property management system (PMS) and OTA channels is inefficient and prone to error.
With STAAH’s powerful Channel Manager, Black Rock Hotels, which operates properties in Pushkar, Jaipur, and Ranthambore, can now update their room availability in real-time across multiple platforms, significantly improving operational efficiency.
Managing a hotel isnt just about filling rooms; its about making your systems and operations work together seamlessly. 1) PMS + channel manager = real-time peace of mind Your Property Management System (PMS) is your operational command centre. With all these moving parts, how do you deliver that perfect guest experience ?
Managing multiple OTAs can feel like walking a tightrope for hoteliersone wrong step can lead to overbookings, rate discrepancies or missed revenue. Rate disparities: Inconsistent pricing can lead to OTA penalties, lower rankings, and guest mistrust. As distribution demands grow more complex, so does the need for a smart solution.
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Distribution How OTAs are shaping hotel distribution in 2025 Booking.com and Expedia dominate Google rankings, while regional players quietly chip away with lower prices Jun 24, 2025 The latest World Parity Monitor by 123Compare.me Get the full report at 123Compare.me
By Eric Alister It goes without saying that Artificial Intelligence (AI) has unveiled to hotel and online-travel agency (OTA) brands the hidden powers of customer data collection for increasing operational efficiency and revenue.
Key takeaways Secondary OTAs undercut rates: Small, non-major OTAs often list hotel rooms below official direct or OTA rates, leading to widespread rate disparities. OTA member rates undermine parity: Programs like Expediaâs âOne Keyâ offer member-exclusive rates that may undercut a hotelâs best available rate.
Since partnering with STAAH, The Citi Residenci Hotels has transformed its digital operations — unlocking efficiency, improving online visibility, and creating a future-ready booking experience for both guests and staff. Their solution: STAAH.
As hotels and resorts face increasing competition and evolving guest expectations, the need to streamline operations while enhancing guest experiences has never been more pronounced. Operational efficiency involves minimizing waste, maximizing productivity, and ensuring that every aspect of the business operates smoothly.
The exhausting challenge of manual labor Before adopting a property management system, all of Wawowows operations were handled manually. At that time, Wawowow wasnt listed on any online travel agent (OTA) platforms. They immediately adopted the system, and it became a turning point in their daily operations.
A bed bank is a business-to-business (B2B) travel provider that connects hotels with travel distributors, such as online travel agencies (OTAs) and tour operators. Bed banks operate by purchasing large room allotments from hotels at a discounted bulk rate. What is a bed bank? How does the concept of a bed bank work?
This led to the team having to frequently make manual updates to prices across online travel agents (OTAs) to avoid issues with these key partners. Overreliance on certain OTAs and inefficient inventory management were also an issue that hindered the hotels ability to maximise revenue and provide a seamless guest experience.
Managing online bookings is one of the biggest challenges for hotels today, especially when they work with multiple Online Travel Agencies (OTAs) like Booking.com, Expedia, and Agoda. It acts as a central hub that syncs your hotels availability, pricing, and bookings across all your connected OTAs in real time.
Challenges in managing bookings and operations As a boutique property with eight rooms and two villas, Omah Kayu Bromo initially faced significant operational challenges, particularly in managing booking schedules and room availability. Schedules for next monthand even next yearare already in the system.
Boosting OTA performance and efficiency, RatiLanna Riverside Spa Resort thrives with STAAH’s powerful channel management solution. Manual updates to availability and rates across OTAs were taking up too much time — and the risk of errors or overbookings loomed large. “We STAAH helped the RatiLanna team simplify operations overnight.
GDS and Niche OTA Power b. With consumer behaviours evolving, and the lines between tech platforms, marketing, and operations blurring, a modern strategy goes far beyond just listing rooms on online travel agents (OTAs). Pooled Inventory: Smart Inventory Distribution Forget manually allocating rooms to different OTAs.
The DMA currently identifies 24 core platform services as Gatekeepers, with Google a key player, alongside online travel agency (OTA), Booking.com, designated in May 2024. Services and products offered by the gatekeeper itself cannot be treated more favorably in ranking than similar services or products offered by third parties.
The data also reveals OTA dominance and influence at every stage of trip planning and booking thanks to their unmatched reach and budgets. However, a diversified distribution strategy is apparent looking at the mix of types of OTAs as well as global distribution systems, websites and wholesalers being relied on for online bookings.
BWH Hotels GB is launching a faster, simpler website as part of a push to help its partners minimise reliance on OTAs. The platform is underpinned by cloud-based technology, with a focus on improving the guest experience while streamlining operational processes for hotel teams.
The battle for direct bookings has entered a new phase as online travel agents (OTAs) ramp up efforts to establish ownership of hotel guests and their booking journeys, a new report from hospitality technology specialist SHR Group reveals. A knock-on effect of this is that the revenues associated with organic search have fallen 15.3%
Personalization and ownership of the guest profile are top of the agenda for the OTA and hotel operators alike. The race to bring guests into loyalty programs and win greater influence over how and where they shop for travel, possibly for the rest of their lives, is becoming much more intense.
Running a hotel today involves managing a complex network of systems from reservations, sales operations, communication channels , marketing tools, and distribution. But when these parts dont talk to each other, the result is a fragmented operation that drains productivity and inflates costs. Whats hotel integration?
The need to solve a juggling act Featuring multiple room types and being connected to a number of OTAs as well as their own booking engine meant that staff at River Beach Resort & Residences spent a considerable time updating availability and rates across every channel.
trillion by 2028, with online travel agencies (OTAs) like Booking.com contributing a significant chunk to hotel bookings – accounting for nearly 40% of all online hotel reservations in some regions (Statista, 2023). To stay competitive, hoteliers must optimize their OTAoperations for better efficiency and guest experience.
announced its new Nomadix Energy Management Solution that addresses the market need to reduce operational costs and reach sustainability goals. announced its new Nomadix Energy Management Solution that addresses the market need to reduce operational costs and reach sustainability goals.
With the increasing complexity of hotel operations , having a centralized system that automates reservations, housekeeping updates, and billing processes can make all the difference. How many direct bookings are you losing to OTAs due to poor integration? How many direct bookings are you losing to OTAs due to poor integration?
Headed up by Scott Boyes as CEO, Tony Ryan as Executive Chairman and Grant Alchin as Chief Operating Officer, the trio bring a collective industry experience of more than 90 years, extending across operations, commercial and legal, finance and asset management. Add to that, a growing team of experienced hotel industry leaders.
While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities. In this article, we explore what decision intelligence is and the transformative effect it’s bound to have across demand optimization, segmentation, operations, and training and enablement.
Unlike traditional booking engines that redirect users to external sites, an embedded booking engine integrates directly with the operators own website. This reduces friction and delays at a critical point in the guest journey, where booking abandonment is most common. for desktop) 1.
With the hospitality industry adapting to evolving guest expectations and the rapid growth of online booking platforms, managing hotel operations become increasingly complex. STAAH connects to more than 500 OTAs, including niche channels.
In operations since 2015, Acappella Suite Hotel stands amidst the dynamic landscape of Selangor, Malaysia. The seamless experience, particularly on mobile, was essential to remain competitive with online travel agents (OTAs). The Malaysian hotel saw a 125% increase in direct bookings in six months since moving to STAAH.
Hoteliers face so much pressure to deliver exceptional service while streamlining operations. Why Fragmented Systems Fall Short Managing operations with disconnected tools will just give hoteliers a huge workload. Simplified Distribution: Managing room inventory across multiple Online Travel Agencies (OTAs) can be complex.
STAAH users benefit from tools that make showcasing and managing packages easy across OTAs and direct channels—ensuring consistency and visibility without manual hassle. Example : A beachfront hotel in Langkawi could partner with a jet ski operator and offer an “Island Adventure Package” with room + activity + packed lunch.
From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. A channel manager connects your property management system to booking platforms such as OTAs, GDS (Global Distribution Systems), and direct booking engines. What Is a Channel Manager and Why Does It Matter?
Inconsistencies across online travel agents (OTAs) was common. Being manual, a limited number of OTAs could be leveraged to reach the right audiences at he right time, limiting online visibility. Rates, inventory and reservations were manually managed, which was inefficient and increased the chances of making mistakes.
But OpenAIs Operator, launched earlier this year, revived concerns about the lifespan of long&standing industry players in the wake of new technologies. Its no secret that the AI revolution has arrived, and the online hotel distribution sector has already adapted to the first ripple effects.
Singapore, 12/December/2023: Hotelogix , a globally leading cloud-based hospitality technology provider, said that Sioux Motel in South Dakota, United States, has adopted its Cloud Hotel Property Management System (Hotel PMS) to automate and streamline daily operations, boost guest experience and drive business growth.
When award-winning boutique hotel Skky Hotel in Whitehorse, Canada, partnered with hospitality consultancy Four Sides to rethink its tech stack, the goal was clear: simplify operations and cut unnecessary costs – without sacrificing guest experience or revenue. for OTA, and $10 for GDS.
Improved Gross Operating Profit (GOP) By increasing revenue while controlling fixed labour costs, hotels often see GOP margins improve by 6–10%. Time Efficiency General Managers often reclaim 10–15 hours per week, shifting focus back to guest experience and operational leadership. “Quality varies between providers.”
GuestCentric’s recent survey of 600 Danish hotels reveals persistent challenges—from operational inefficiencies to heavy reliance on OTAs (Online Travel Agencies). But staying competitive in a fast-evolving market is a challenge. The post Be the Danish Hotel Guests Choose, Every Time! appeared first on GuestCentric.
After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner. “Our Since implementing SiteMinder our operations have undergone a remarkable transformation.
Maximize Direct Bookings to Reduce Dependence on OTAs When guests book through Online Travel Agents (OTAs) like Booking.com or Expedia, hotels often have to pay hefty commission fees, sometimes up to 20%. While OTAs help bring in new customers, relying too heavily on them can hurt your bottom line. front-page listing).
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