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With offerings tailored for both leisure and business travellers including well-appointed rooms, conference facilities, swimming pools and authentic culinary experiencesSentrim is more than a hotel group. Overbookings were common and rate parity issues frequently cropped up. Its a gateway to memorable adventures across Kenya.
Managing online bookings is one of the biggest challenges for hotels today, especially when they work with multiple Online Travel Agencies (OTAs) like Booking.com, Expedia, and Agoda. This leads to overbookings, frustrated guests, and operational headaches. Real-Time Updates Across All Channels No more overbookings or double bookings.
Hotel management can often feel like youre spinning plates – online travel agents (OTAs) sending bookings, guests booking directly on your site, and your front desk needing real-time updates to avoid the dreaded overbooking. You can maximise occupancy and revenue without manual rate updates. Enter the channel manager.
With consumer behaviours evolving, and the lines between tech platforms, marketing, and operations blurring, a modern strategy goes far beyond just listing rooms on online travel agents (OTAs). A drop below 30% occupancy? STAAH even includes a Travel Agent & Corporate Travel Module (TACT) real-time offline bookings.
Hotel overbookings can be a divisive topic. However, you can minimise the risk of having to walk travellers if you have a solid overbooking strategy. However, you can minimise the risk of having to walk travellers if you have a solid overbooking strategy. What is the definition of overbooking for a hotel?
With a data-driven approach and AI-powered tools like eZee Mint AI , you can still maximize occupancy, increase revenue per room , and turn last-minute demand into profits. Dont Let Last-Minute Pricing Cost You Profits Ed Sheerans fanbase is diverse, from students and backpackers to luxury travelers. But you have to act fast.
The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. Maximize Direct Bookings to Reduce Dependence on OTAs When guests book through Online Travel Agents (OTAs) like Booking.com or Expedia, hotels often have to pay hefty commission fees, sometimes up to 20%.
For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking. Efficiently managing OTAs and direct bookings is key to maintaining high occupancy rates.
In the competitive world of hospitality, one of the most critical challenges of hotel professionals is balancing room rates with occupancy levels. Channel Management Software will help manage room inventory across multiple online travel agencies (OTAs) and booking platforms. Use predictive analytics to forecast future demand.
Read more on Best Online Travel Agencies for your Hotel User-Friendly DesignHoteliers and staff shouldn’t need weeks of training. The Growing Importance of Channel Management The global travel market continues to grow, with online bookings making up over 60% of reservations in 2023.
Channel Manager Managing multiple distribution channels, from Online Travel Agents (OTAs) to direct bookings, can be complex without the right tools. A channel manager automates this process, syncing room rates and availability across all platforms, reducing the risk of overbookings or pricing discrepancies.
trillion by 2028, with online travel agencies (OTAs) like Booking.com contributing a significant chunk to hotel bookings – accounting for nearly 40% of all online hotel reservations in some regions (Statista, 2023). The global hospitality industry is projected to reach $4.7
When travellers are weighing up where to stay, the terms “hotel” and “motel” might seem interchangeable. While both motels and hotels offer paid lodging, they serve different purposes and types of travellers. Guests usually enter their rooms from inside the building, and the atmosphere caters to both leisure and business travellers.
Therefore, ensuring it’s easy for guests to book, whether direct or through third parties, is paramount to fulfilling a successful occupancy strategy and higher Average Daily Rate (ADR) goal. Research has found the more visible your hotel is online, the more likely someone is to book it – both directly or via an OTA.
On one side, you have OTAs (online travel agents) that are vital distribution partners to liquidate unsold inventory and put heads in beds. Customer trust: Many travellers trust OTAs due to their established reputation and user-friendly platforms. Ensure rate parity across all platforms to maintain trust and avoid penalties from OTAs.
By implementing an inventory tracking system, hotels can minimize underbooking, reduce overbooking risks, set competitive prices and provide a seamless guest experience, ultimately leading to increased revenue and improved operational efficiency. This prevents overbooking and rate disparities, enhancing the guest experience.
The remarkable service and awe-inspiring ocean views leave a lasting impression on both local and global travellers, making it a coveted destination on their must-visit lists. This has minimised revenue loss from vacant rooms while maximising our occupancy rates.”
Despite that, nearly 45% of independent hotels still operate with partially integrated or disconnected platforms, leading to challenges such as overbooking, inconsistent pricing across channels, and lack of real-time visibility of interactions with travelers. Did you know? Did you know?
An elegant inner city featuring cafés and shops, a beautiful park, the Hessian State Theatre and countless thermal spas, make Wiesbaden a unique travel destination. At the same time, availability is adjusted across all channels, which reduces the risk of overbookings. “We This in turn has a positive impact on occupancy and revenue.
Learn more Yield management vs revenue management The goal of yield management is not merely to increase room rates or occupancy; rather, it’s to maximise your hotel’s revenue by forecasting your room supply and demand across a variety of key factors. Our smart hotel platform helps you do exactly that. in one day, week, or month.
With unique positioning and unwavering commitment to guest satisfaction, Neera Retreat and its 53 rooms has become a preferred choice for travellers seeking tranquillity and rejuvenation amidst the chaos of urban life.
Offering competitive rates during off-peak seasons allows hotels to remain active in the market and attract guests even when other competitors might be struggling to maintain occupancy. During peak seasons, when rooms are in high demand, higher rates can help control the rate of bookings, preventing overbooking scenarios.
Integration with Distribution Channels: Seamless integration with distribution channels such as online travel agents (OTAs) , global distribution system (GDS) , and direct booking channels is essential for efficient inventory management and distribution.
The hospitality industry is fiercely competitive, with modern travelers expecting seamless experiences powered by cutting-edge technology. By generating reports and analytics, the PMS provides valuable insights into occupancy trends , revenue performance, and guest preferences.
On the edge of the busy city, The Dylan maintains a sanctuary of calm, with the property seeing guests from all walks of life; from business travelers, to holiday makers, to even those who require accommodation during medical treatments. There are numerous scenarios that could hinder a traveler’s stay. One of these is overbookings.
This article explores the top 10+ distribution channels , the biggest travel industry trends , and strategies to drive direct bookings while reducing OTA commission fees. Hotel distribution channels are the platforms or mediums that enable travelers to discover, compare and book hotel stays. Diversification across multiple channels.
For hoteliers, peak travel season is all about making hay while the sun shines. By positioning yourself as the first choice for your target guest, you can charge a higher rates for your rooms – which guests will be more willing to pay given they are competing against so many other travellers.
For small and mid-size hotels, having the right OTA ( Online Travel Agencies ) channel manager is critical. Choosing the right OTA channel manager can streamline your hotel’s online distribution strategy, prevent overbookings, and boost overall profitability. This prevents overbookings and reduces manual work.
Travellers come domestically via Thailand, but many international guests also arrive from Singapore, Germany, Cambodia, United Kingdom, and Northern Ireland. Sohpin.” “We also now have almost zero overbookings, our daily operations are streamlined, and we’ve been able to drastically reduce lost sales opportunities.”
Here are some of the key benefits: Increased profitability: By setting the right room rates and managing inventory effectively, hotels can maximize their revenue without necessarily sacrificing occupancy rates. Better resource allocation: Revenue management helps hotels predict staffing needs based on anticipated occupancy levels.
Keep them coming back for easier and cheaper occupancy boosts. The Digital Landscape in 2025 Market Boom and Traveler Surge Our industry's cooking up a storm, hitting a mouth-watering $4.9 " The New Guest Demographic Gen Alpha, Millennials, and Gen Z are reshaping travel faster than we change our lobby flowers.
Direct bookings are the lifeblood of your business , offering a pathway to profitability that sidesteps the commissions paid to online travel agents. This global reach can significantly expand your customer base, making your hotel a go-to choice for travellers worldwide. But it’s not just about the bottom line.
Like many other areas in travel and hospitality, revenue management has dramatically changed in the last two years. With most hoteliers still relying on domestic travellers, the prime booking window is 0-3 days for business properties, out of which same day booking is the strongest,” says Kamal Kishore from Redsky Hospitality.
It also prevents overbooking and keeps everything in sync, allowing guests to tailor their stay preferences and enhance their experience. Properties still relying on phone or form bookings are losing revenue, especially amongst younger travelers who are less likely to reach out directly to the hotel.
Many hoteliers question if it’s worthwhile investing in a direct booking strategy or if they can solely rely on online travel agencies (OTAs) like Airbnb, Booking.com, or Trip.com to fill occupancy. Travelers crave experiences. Are you wondering whether you need a hotel booking engine? Upsells and add-ons. Multiple rate plans.
Blending modern comfort with traditional Rajasthani charm, it welcomes both local and international travelers to experience Udaipur’s royal heritage. Missed Bookings and Overbooking Chaos: Reservations were often mishandled, leading to lost revenue and unhappy customers. The result? Weekly and monthly data?
Hotels face a daunting challenge as travelers seek convenience and competitive prices: how to efficiently manage their room inventory across multiple online distribution channels while maintaining real-time updates and avoiding overbooking. This is where a hotel channel manager comes into play.
Common issues include inconsistent customer service, challenges in managing online reputation, and fluctuating occupancy rates. Here are some of the common problems faced by hotels: Low occupancy rate A low occupancy rate is a significant challenge for hotels, reflecting underutilisation of resources and potential revenue loss.
The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. Guests might miss flights due to delays, experience personal emergencies, or face unforeseen circumstances that prevent them from traveling. Seasonal Influences: Holidays and special events can impact travel plans.
Channel Manager Managing multiple distribution channels, from Online Travel Agents (OTAs) to direct bookings, can be complex without the right tools. A channel manager automates this process, syncing room rates and availability across all platforms, reducing the risk of overbookings or pricing discrepancies.
Agoda, being one of the leading online travel agencies (OTAs), provides a vast and valuable audience. Control your OTA listings and earn more revenue Say goodbye to overbookings and hello to maximised revenue with real-time inventory and rate management with SiteMinder’s channel management solution.
For independent hotels, bidding platforms provide visibility among budget travelers, especially those searching for cheap hotels downtown or affordable motels near me , without the need for upfront advertising spend. drop in occupancy nationwide. 👉 Read Also - Managing a Hotel? Yes—if used strategically.
These frontline employees are instrumental in shaping the guest experience, impacting occupancy rates, and ultimately driving revenue. Enhancing Occupancy Rates through Efficient Management Managing Overbookings and Walk-Ins Reception staff play a critical role in managing overbookings and walk-ins, which are common in the hotel industry.
When travelers make a hotel reservation, they expect a seamless experience , or they may decide to stay elsewhere. For hotels, meeting this expectation means moving away from manual processes and investing in booking software that allows travelers to book a room when they want on the channel of their choice. Generate more revenue.
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