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[15 January 2025] HiJiffy, a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. These insights allow hoteliers to adapt messaging strategies, test variations, and optimise for better ROI.
What is hotel ROI? Hotel ROI means return on investment, which evaluates how much money you are getting out compared to what you put in. The aim is to generate a positive ROI, which you can then use to grow and improve the business or take out as profit. To succeed overall, you can’t afford too many areas to be falling behind.
With more channels, shifting guest expectations, and tighter margins, the Channel Manager is now central to commercial strategy. Its not just about where youre listed, its about how well you manage, price, and promote across every touchpoint. Rethinking the Role of a Channel Manager 3. Choosing and Managing Your Channel Mix 8.
Discover how you can increase your hotel ROI, while you’re maximizing revenue by choosing the right hotel technology Maximizing revenue and increasing ROI — it’s every business owner’s dream. This eliminates the need to staff an employee to answer room service phone calls, improving the hotel’s ROI. Then, request a demo today.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. Hotels face growing pressure to do more with lessâdelivering tailored guest experiences while improving margins.
For hotel chains and resorts managing high service volumes across multiple properties, the pressure to respond faster — without sacrificing quality — has made automated customer service not just an operational upgrade, but a financial necessity. Upselling : Offer room upgrades, packages, or early check-in.
The enhanced version of the âSkywayâ application provides hospitality, multifamily and senior living property managers with an easier way to monitor and maintain their propertyâs technology from a single portal, driving operational efficiency and improved guest experience.
MCR is a premier hotel management company and the 3rd largest hotel owner-operator in the United States. He will also play an intricate part in the development side for overall successes, representing Corporate, Owner’s, Sales, Operations, Revenue Management and F&B at respective properties. in Business Management.
As someone working with guest data and insights, you may already know that managing guest data effectively is critical to delivering personalised experiences and growing guest loyalty. For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities?
These insights can help you achieve higher levels of productivity, improve your marketing ROI, and help you turn more highly qualified leads into guests. Social Media Management : Social sites are increasingly lucrative. However, data management can be time-consuming and burdensome.
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
Offering simple, yet powerful software solutions that include a channel manager, booking engine, front desk system, and website, as well as 24-hour support, an integrated payment solution, revenue reporting, competitor insights, a mobile app, housekeeping management, and much more. Have we missed anyone?
While occupancy is still a core metric, relying on it too heavily can leave your property management business vulnerable to seasonal swings, economic uncertainty, and a volatile demand environment. Revenue Stream #1: Upsells and Add-Ons for Guests Guests are willing to spend more if it enhances their experience. Talk to us.
Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget. In 2025, smart AI tools will be essential for improving both hotel management and hospitality marketing. What AI Tools Should Hotels Consider for 2025?
To maximise ROI, consider: Cost-Effective Platforms: Google Ads, Microsoft Ads and Bing Ads often deliver lower cost-per-click rates while helping hotels reach niche audiences. Triptease excels in delivering competitive rates through dynamic bidding algorithms, while Cendyn simplifies managing campaigns across multiple channels.
is managed and monitored from a unified inbox that provides powerful insights to boost conversions, increase website engagements , and streamline operations - saving time and cost. Managed through a single unified inbox, hotels can streamline communications, ensure a consistent brand voice, and gain insights into guest sentiment and trends.
This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI. Joining PPDSâ ever growing SoC family, the Philips 135HDL6015IA is compatible with Philips Wave â the evolutionary cloud-based remote device management ecosystem â putting users fully in control of their display fleets, 24/7.
Why a POS System Is Essential in Today’s Hotel Landscape Running a hotel in 2024 involves much more than just managing rooms and housekeeping. A hotel POS system is a software solution that allows you to manage transactions made at various outlets within the hotel. What Is a Hotel POS System?
For growing hospitality businesses, a channel manager is a fundamental part of successful revenue management and distribution strategy. In this guide for hospitality professionals, you’ll learn all about Channel Managers, from how they work to what makes great software for your business specifically. What is a channel manager?
F&B management has traditionally worked to patterns such as time of day or seasonality, using forecasts to predict and manage costs. Operational efficiencies Implementation of technology should pay for itself, delivering a significant ROI as it improves overall profitability. Some of these are harder than others to prevent.
When thoughtfully designed and effectively managed, a loyalty program can directly boost revenue, enhance guest satisfaction , and strengthen your hotel’s brand. Hotelogix PMS Supports Seamless Loyalty Integration Managing a loyalty program manually is time-consuming and prone to error.
Whether you manage a boutique inn or a luxury resort, these innovations will redefine hospitality. Upselling on steroids : Intelligent systems identify opportunities to offer personalized upgrades and services, increasing average guest spend. Smart power outlets : These keep tabs on and manage energy use in rooms.
The RMS simplifies revenue management by tracking real-time pick-up trends, monitoring competitor rates and receiving data-backed price recommendations for the next 365 days â all automatically updated across all online distribution channels.
Heres what owners and developers are also looking for: Ranking the top two factors owners and developers look for when choosing which brand to join, support from industry experts tops the list (including marketing, revenue management and operational expertise), followed by access to executive leadership.
The independent hotel industry is often accused of being slow to adopt technology,” says Tymen van Dyl, founder and CEO of hotel-management software provider RoomRaccoon. Employee pushback is another challenge to implementing technology in hotels says Greg Staley, general manager, E-Pro Bot Inc. GS: Guest experience and ROI.
The R370 solution enables secure, reliable and easy-to-manage wireless coverage in guest rooms, small lobbies and small dining areas to enhance guest satisfaction. It makes managing the entire network effortless for any hotel in Sonestas portfolio, regardless of which provider we are working with.
An AI agent powered by large language models (LLMs) can respond instantly, confirm availability, upsell a suite with pet amenities, and share relevant reviewsall within the same conversation. Example : A traveler browsing a hotel’s website might ask, Do you have pet-friendly rooms available next weekend?
The system streamlines item retrieval and reduces loss, improving both service speed and resource management. All devices are connected to Anacoveâs AI-powered cloud system, which treats the hotel as a unified ecosystemâ delivering automated reports and actionable insights that show clear ROI and support smarter operations.
Hotel management is evolving fast. It empowers hotel staff to manage service requests, housekeeping, guest messaging, content updates, and more, all from one centralized platform. Here’s how: Streamlined Task Management : Route service requests, maintenance, and room status updates instantly. What GEMS 2.0
Development at Little Caesars Pizza , where he led nationwide efforts in franchise sales, asset management, design and non-traditional development. Supporting the flywheel are two new layers: Accelerate is a growing suite of tools designed to increase check size, repeat visits, and campaign ROI. and Canada.
It is also an effective way to keep your past guests engaged; nurture relationships with guests and prospects; convert inquiries into bookings; communicate to current guests any updates pertaining to their stay at your hotel; and upsell or cross-sell rooms to future guests. What are the various types of hotel email marketing?
As restaurant organizations navigate fluctuating economic conditions, they are increasingly focused on driving efficiencies and managing costs. QSRs kitchen display technology is a natural fit with Crunchtimes operations management solutions," said Raguin. "We and Canada.
PAR® Engagement is our new visionâdoubling down on R&D and innovation for what will drive the future of restaurant engagement and digital sales growth," said Joe Yetter, General Manager of PAR Engagement. QSRs kitchen display technology is a natural fit with Crunchtimes operations management solutions," said Raguin. "We
These models often lack the context and transparency revenue managers need to understand pricing decisions. This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI. âWhy This Rateâ puts an end to that and allows independent hoteliers to compete with larger hotel brands.
Hospitality property management systems (PMS) provide independent hotels with the same set of tools that large hotel chains use to manage their own properties. A hotel’s PMS is its core, it is the source of all operations and distribution, containing all relevant data to successfully manage the property.
Better upselling. Greater ROI. Make upselling easier and better. Upselling is undoubtedly one of the great business opportunities to increase the average revenue of a hotel. Hoteliers now consider WhatsApp as their go-to communication channel for upselling. Generate greater ROI. Smooth communications.
These not only drive direct bookings but also help in upselling premium rooms or suites. 👉 Read Also - Hotel PMS UX: Improve Revenue & Staff Workflow Measuring ROI on Entertainment Investments Entertainment initiatives can feel intangible — but there are clear ways to measure their impact.
Carnivalâs holistic approach to food lifecycle management relies heavily on real-time analytics, AI systems, crew training, and waste-to-value practices. Thatâs a compelling ROI argument for sustainability-focused investments, especially when margins are tight. For more information about WorldVue, please visit www.worldvue.com.
GuestJoy will further expand SiteMinder’s robust hotel commerce offering, allowing hoteliers to automate and digitise their guest communication, drive upsell revenues, and strengthen direct guest acquisition. GuestJoy has been a SiteMinder partner since 2017, with customers across the UK and Europe.
Stayntouch , a leader in cloud hotel property management systems (PMS) and guest-centric technologies, has launched of Stayntouch 2.0, Hotels can deliver better service with a fully mobile platform, robust automation, mobile guest check-in and automated upsells that drive ROI. Stayntouch 2.0 Stayntouch 2.0
Guests can intuitively manage lighting, climate, and entertainment settings based on their preferences â all from their mobile device or in-room interface. Additional enhancements include advance deposit options by rate type, and improved tools for managing rates and resort fees.
Investing in Reputation Management to Monitor and Respond to Reviews In the hospitality industry, your reputation is your currency. A single glowing review can draw in countless guests, while a poorly managed critique can deter potential bookings. What are the 5 P’s of hotel management? Product involves quality amenities.
Seamless Event Execution : Use intelligent tools, such as smart rooming lists and AI-generated event diagrams, to efficiently manage group business and bring plans to life with precision. Now, with Compass, WorldVue is expanding that vision with a unified platform that integrates with IoT ecosystems to enable personalized room control.
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