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Minor Hotels has signed the management letting rights for the landmark 64-storey Queens Wharf Residences development from early 2025. The post Minor Hotels signs management letting rights for Queens Wharf Residences appeared first on Hotel Management.
Technologies like chatbots, predictive analytics, and recommendation engines are leading the way in changing how hotels operate and connect with their customers. These technologies help scale the kind of service that was once only possible in boutique settings. Chatbots are an excellent example of efficiency and convenience.
Three Accor-operated hotels in Melbourne have hit the market, representing a portfolio sale worth an estimated AU$$200 million. This is a rare opportunity to secure immediate scale in a single capital city across three distinct hotel offerings,” said Savills Australia and New Zealand National Director – Hotels, Nick Lower.
Leadership announced at 25hours Sydney Jeremy Colahan has been appointed General Manager of 25hours Hotel The Olympia, set to open this spring. Crowne Plaza Fiji Nadi Bay welcomes new General Manager Crowne Plaza Fiji Nadi Bay Resort and Spa has welcomed seasoned hotelier Sudhir Yadav as General Manager.
Hotels can now deliver individualized guest experiences at scale by tapping into rich data sets, including booking patterns, past stay preferences, loyalty behaviors, and even social media engagement. Reputation Management: Monitoring and Responding to Feedback AI’s influence also extends into reputation management.
Independent Hotel management company La Vie Hotels and Resorts has acquired the management rights for the former Rydges Norwest in Sydneys Hills District. The post La Vie signs Norwest hotel with Giovaninno Navarra and Tony Merhi appeared first on Hotel Management.
Australias first and largest Pan Pacific hotel, Pan Pacific Perth, is reenergised to capture a growing leisure and corporate travel market with the completion of a large-scale renovation project and a new General Manager at the helm.
POS systems are primarily used by hoteliers to handle transactions and manage finances, but by choosing the best, you can also streamline operations, control inventory and enhance guest experiences. It ensures seamless billing and accurate reporting, improving internal efficiency through more streamlined operations.
One year on from the launch of Trilogy Hotels, the independent management company is rounding out 2024 with 13 hotels under management totalling over 2,500 rooms and overseeing $165 million in revenue. I was working on the investor side and getting quite frustrated with the relationship between an investor and an operator.
The beachside hotel is operated by franchisees, Chris and Olivia Taylor, who also operate First Light Mooloolaba on the Sunshine Coast, and previously managed Hervey Bay’s Oceans Resort and Spa, both positioned within the Ascend brand. Choice makes that happen on a global scale,” Chris added.
Full-scale construction has commenced on the development of Radisson Blu Mirage Resort Fiji, scheduled to open in 2026, with the project now funded by both the Fiji National Provident Fund (FNPF) and BSP Financial Group (Fiji) Pte Limited (BSP).
With all the changes impacting hoteliers so quickly—the need for hotels to do more with less, continuing pressures on margins, the rapid rise of AI—it’s time for new paradigm in revenue management, one rooted in scientific rigor, data integration and interdisciplinary collaboration. Amid the challenges, innovation remains a central theme.
With more channels, shifting guest expectations, and tighter margins, the Channel Manager is now central to commercial strategy. Its not just about where youre listed, its about how well you manage, price, and promote across every touchpoint. Rethinking the Role of a Channel Manager 3. Choosing and Managing Your Channel Mix 8.
Accor is Australias largest hotel operator with more than 350 hotels, resorts and apartments nationally and over 100 in Queensland. Victorian hotels are also high on the popularity scale, with 39% growth year-on-year. The post Accors Queensland hotels see Easter bookings spike appeared first on Hotel Management.
The deal will see 68 upscale existing properties (more than 9,500 rooms) currently managed by SSAW, under its Pagoda, Narada Grand, SSAW Boutique, and Ginlan Jia brands, join Choice Hotels upscale soft brand, Ascend Collection, under a distribution agreement.
Independent hotel operator Panache Hotel Group (PHG) has partnered with THSA Hotel Advisors on a strategic service agreement, signed at AHICE Fiji Islands Investment in Tourism Summit last week. The collaboration brings together operational performance and strategic advisory expertise to support PHG’s growth and expansion into new markets.
By empowering general managers, focusing on performance management, and leveraging our scale, we ensure operational excellence and drive sustainable growth for […] The post Aimbridge Details Portfolio Expansion and Integrated Platforms From 2024 appeared first on LODGING Magazine.
In this article, we’ll explore how AI is transforming three key pillars of hotel commerce: channel management, CRM, and direct booking engines. AI in Channel Management: Smarter Distribution, Higher Revenue Historically, managing distribution channels required tedious manual updates and reactive pricing.
For 2025, the scale is even grander. Upgrade Hospitality Solutions Operational efficiency and a seamless guest experience are essential during high-demand periods. Here’s what to focus on: Cloud-Based Property Management Systems (PMS) : Implement a system to manage bookings, payments, and guest preferences effortlessly.
However, as most commercial teams have begun integrating revenue management, marketing and distribution to drive greater efficiency and outcomes, the 2025 edition reflects this shift. The report highlights a widening gap between technological potential and operational readiness. That’s what this year’s edition aims to provide.
We often see management companies investing heavily in front-of-house technology to enhance the guest experience and drive repeat business and revenues, Henrik Shimony, cofounder/ CEO, Reeco, and a former hotelier, told Hotel Business in an exclusive interview. Shimony didnt believe it was possible for a platform like this to exist.
Davidson Hospitality Group has been selected by Lennox Capital Partners to manage two of its properties: The Highland Dallas, Curio Collection by Hilton in Dallas, and The Westin St. The post Davidson to manage two Lennox Capital Partners hotels appeared first on hotelbusiness.com. Louis in St. Louis such as Busch Stadium, St.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication. But analytics alone isn’t enough.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication. But analytics alone isn’t enough.
The brand’s fast expansion to 100 hotels in less than seven years is a fantastic achievement,” said IHG Hotels and Resorts Managing Director, Australasia Pacific, Matt Tripolone. “We The post IHG’s fast-growing Voco brand hits 100 openings in seven years appeared first on Hotel Management.
Hoteliers are always looking for ways to elevate the in-room experience while improving operational efficiency, says Peter Weingartner, Director of Swisstrade. Efficient Design for All Stakeholders Hotel Guests: No unsightly scale marks or extended boiling timesjust hot water on demand for the perfect cup of tea or coffee.
Hoteliers are under mounting pressure to modernize operations and exceed increasingly sophisticated guest demands. In response, hotels are increasingly enhancing traditional hotel software systems by turning to AI agentstask-specific, autonomous systems that augment staff, streamline operations, and personalize the guest journey.
Tailored for boutique hotels, luxury resorts, and short-term rentals, Journey provides independent operators with the tools to compete on loyalty and guest experience without sacrificing control or character. This infrastructure enables real-time personalization and automates key touchpoints throughout the guest journey.
Outsourcing valet services frees hotels from operational stress, enhances guest experience, reduces claims, and unlocks commercial opportunities, supporting premium pricing and increased occupancy through seamless, professional, and a trusted service delivery by experts. Q: Tell us about the services you offer hotels.
ANA Holiday Inn Iwate Kitakami currently operating as Hotel City Plaza Kitakami will undergo an extensive renovation and conversion over the coming months. The post IHG accelerates Japan growth with ANA Holiday Inn Iwate Kitakami signing appeared first on Hotel Management. through the opening of ANA Holiday Inn Iwate Kitakami.
The 2024 Lodging Technology Survey by Hospitality Technology indicates that approximately 56% of hoteliers globally are actively seeking ways to cut the costs associated with managing technology. Do you plan to embrace or upgrade to modern technology to improve operational efficiency, but what about keeping IT costs under control?
This major scale project represents a huge repositioning of the asset, and ultimately supports our contemporary vision for the Adina brand,” said TFE Hotels Group Chief Operating Officer, Chris Sedgwick. The post First look: Adina Town Hall’s multi-million-dollar home-style makeover appeared first on Hotel Management.
For some, the impact is potentially crippling – with independently operated hotels facing cost increases as high as 750,000. Julie Ashworth, general manager at the George Hotel in Norwich, said: The government has failed to consider the devastating impact the minimum wage increase is having on hospitality.
For hotel chains and resorts managing high service volumes across multiple properties, the pressure to respond faster — without sacrificing quality — has made automated customer service not just an operational upgrade, but a financial necessity.
With the right tools and processes, you can safeguard your profits and enhance operational efficiency. Pilferage refers to the small-scale theft of items in hotels, often by staff or guests. Operational Disruptions : Missing items delay room readiness and disrupt guest services. Let’s dive in! What is Pilferage?
Hosted by Liam Petrie-Allbutt, Founder and Managing Director of design-led lighting collective Studio All, this Masterclass will bring together a visionary interior design director, a world-class lighting design leader, a cutting-edge controls specialist, and an asset owner who invests in creating exceptional spaces.
Periods of high demanddriven by holidays, festivals, or local eventscan strain resources, impact guest satisfaction, and complicate revenue and maintenance management. By utilizing the power of data, hotels can anticipate demand surges, optimize maintenance operations and enhance the guest experience.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/11/2025 SURVEY: 70% of American Travelers Want to Skip the Front Desk A new U.S.
By adopting a comprehensive suite of Amadeus solutions – including the iHotelier Central Reservations System , Website , and Guest Management Solutions (GMS) – B2 Hotels will deliver a personalized shopping and booking experience for guests from initial search right through to post-stay engagement.
Since partnering with STAAH, The Citi Residenci Hotels has transformed its digital operations — unlocking efficiency, improving online visibility, and creating a future-ready booking experience for both guests and staff. STAAH’s Max Booking Engine and Channel Manager delivered a much-needed transformation. Their solution: STAAH.
Delivering relevance at scale Personalization used to mean a handwritten note or a staff member remembering your name. While those human touches are still meaningful, AI helps scale personalization without sacrificing relevance by enabling frontline teams to focus on connection, not data retrieval.
As someone working with guest data and insights, you may already know that managing guest data effectively is critical to delivering personalised experiences and growing guest loyalty. Begin by identifying pain points and operational inefficiencies that impact different departments.
announced its new Nomadix Energy Management Solution that addresses the market need to reduce operational costs and reach sustainability goals. announced its new Nomadix Energy Management Solution that addresses the market need to reduce operational costs and reach sustainability goals.
Channel manager – Keeps your availability and rates synced across OTAs and your direct channels, avoiding double bookings and inconsistencies. PMS (Property Management System) – Manages your operations, from room assignments to guest data and housekeeping schedules. Inventory is up to date. Guests are confident.
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