Hotel Business

AUGUST 12, 2025

It requires presence, intent and care. Clean rooms, smooth check-ins, flawless operations—they all matter. It starts with intention and consistency: Be present.   And I hope that when you read our coverage—print, digital, social—or watch our videos, you don’t just hear what they say. You listen. Hearing is passive.

Intent

Hotel Management

JULY 29, 2025

She brings more than a decade of local industry experience, a deep understanding of the region’s market dynamics and audience behaviours, and strong local connections thanks to her previous role as Chief Operating Officer at The Entertainment Grounds, Gosford Race Club.

General Manager

Hospitality Tech

JUNE 11, 2025

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/11/2025 SURVEY: 70% of American Travelers Want to Skip the Front Desk A new U.S.

Travel

Hotel Speak

MAY 30, 2025

Built for multi-property operations Aplysia 3 is designed to support hotel groups, sub-brands, and complex properties with multiple facilities. Aplysia 3 uses this content to generate intelligent, real-time responses, eliminating the need for manual FAQ setup.

Intent

STAAH

JUNE 17, 2025

Integration with PMS & Channel Manager : A seamless backend makes daily operations smoother and more accurate. c) Speed Things Up A slow site kills intent. Analytics & Conversion Tracking : Know what’s working and where drop-offs happen so you can improve. It’s not just a booking engine; it’s a direct revenue driver.

Cancellation

eHotelier

JULY 16, 2025

With so many core processes now informed by AI, hoteliers must bring these capabilities into the heart of their operations: the property-management system. Leveraging AI “agents” as intuitive collaborators will enable hotel operators to learn new information, adjust their approach to problem solving, and take immediate action.

Hotels

Hotel Speak

JULY 1, 2025

What Hoteliers Need to Know For hoteliers, adapting to the new system means embracing agility and focusing more intently on real-time guest satisfaction. Rodica echoed that view, emphasising that reviews reveal invaluable insights about operations, guest preferences, and even staff performance.

KPI

Hotel Management

APRIL 16, 2025

With over 15 years of expertise spanning lighting design, product innovation and strategic delivery, Liam has illuminated award-winning destinations for operators such as Crystalbrook, Westin, Rosewood, Marriott and Sofitel.

General Manager

AskSuite

JULY 16, 2025

For hotel operators, this presents a clear opportunity and challenge: how to deliver efficient, personalized service around the clock without overloading staff. Beyond a tech upgrade, AI is a strategic driver for enhancing guest satisfaction, boosting operational efficiency, and increasing direct booking conversions. AI agents (a.k.a.

Hospitality

SiteMinder

AUGUST 5, 2025

Several moving parts push your Revenue per Available Customer up or drag it down, including room mix, pricing, ancillary spend, guest stay length, marketing and distribution mix, and operational execution success. Operational execution. What operational decisions can be influenced by RevPAC data? Room mix and pricing fences.

Upsell

eHotelier

JULY 13, 2025

With fresh leadership at the helm, guests can expect service with more intention, guest experiences that satisfy and surprise, and a deeper cultural impact that extends beyond the hotel and into the local community of West Hollywood.

Sales

Catala Consulting

JULY 28, 2025

Poor Segmentation: Not All Guests Are Created Equal The Mistake Segmenting guests by booking channel instead of intent or behaviour flattens your strategy and hides critical insights. Align forecast reviews with operational decisions (F&B, housekeeping, staffing). The Fix Use rolling forecasts that update weekly or bi-weekly.

Revenue Management

Hospitality Tech

JUNE 11, 2025

Partnering with IRIS allows us to give our shared customers a guest experience that puts them in control, while hotel teams can drive more operational efficiency in the background. AskAI – A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. “This launch marks a turning point.

Services

Horizon Hospitality

JULY 16, 2025

Remote-Ready Roles: Marketing, revenue management, HR, and reservations teams are increasingly operating in hybrid or fully remote models. Mobile Property Management Systems (PMS): Managers can now access operational data and guest information remotely, enabling more oversight even when off-site.

Hospitality

Hotel Business

MARCH 11, 2025

It has been designed to operate entirely on renewable and solar energy. He continued, It has been more than a decade since we founded Zeal Hotels, with the intention of helping the hotel sector be net zero carbon by 2050. & Ireland, IHG Hotels & Resorts.

Branding

Hospitality Tech

JUNE 11, 2025

IT teams are focused on keeping operations running smoothly, while security oversight often takes a back seat. Even well-intentioned workers can make simple errors – clicking on phishing links, mishandling guest data, or using weak passwords – that lead to major consequences.

Travel

AskSuite

JULY 31, 2025

Choosing the right channels,and using each with intention, is key to growing direct bookings. Run Paid Ads on Google to Capture High-Intent Travelers Google Ads allow you to appear at the top of search results for high-converting keywords like “hotel near Central Park” or “beachfront resort in Bahia.” Only 2 rooms left”).].

Hotel Marketing

Hospitality Tech

JUNE 11, 2025

AskAI – A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. And it’s built to work across the platform, layered directly over the company’s Workforce Management and Hotel Operations pillars. “This launch marks a turning point. When we get it right, everything flows.

Hospitality

Hospitality Tech

JUNE 11, 2025

AskAI – A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. And it’s built to work across the platform, layered directly over the company’s Workforce Management and Hotel Operations pillars. “This launch marks a turning point. When we get it right, everything flows.

Hospitality

Hotel Business

JULY 14, 2025

By Stacy Garcia In May at HD Expo in Las Vegas, I had the chance to walk the show floor and connect with so many hotel designers, operators and brand leaders—all of us sharing one common goal: crafting experiences that not only look beautiful but perform better. A recurring theme in those conversations? This is a missed opportunity.

Business

Hotel Business

MAY 23, 2025

Rather than reinventing them, we work with whats already thereelevating original design elements and layering in modern touches that feel both intentional and timeless. A Casa Cody guestroom Likewise, Casa Cody in Palm Springsfounded in the 1920s by Hollywood trailblazer Harriet Codyis the citys oldest operating hotel.

Intent

Hotel Business

JUNE 25, 2025

The two are current ownership partners and manage much of the day-to-day operations. A Monterey Peninsula native, Elarmo began her career with Four Sisters Inns 25 years ago and then restaurants, always with a focus on operations. Cogley and Elarmo have more than 50 years of combined experience in boutique hotels and restaurants.

Hospitality

SiteMinder

AUGUST 5, 2025

In this blog, we’ll show you how to make the most of being an Agoda Partner and effectively syncing it with SiteMinder for smooth operations. Agoda’s extranet puts every lever of distribution, pricing and guest comms within a few clicks, but the portal only pays off when you work it with intent.

OTA

Travel Media Group

JULY 24, 2025

And Ian invited me to move over to the US and to take over an operations role focusing on a lot of openings for what had then become Morgan’s hotel group. And I ran those through 2000 through to 2007, which were the phenomenal, phenomenally good years in London. And so we were making a lot of money at that time.

Hotels

Travel Media Group

APRIL 16, 2025

We’ll position those brands specifically to buyers with buyers intent in the marketplace, looking for things like that. I mean, the last three years of operating performance have been incredible. And albeit with operational costs going up, construction costs going up in some, in some markets in some ways.

Events

Hotel Business

JULY 24, 2025

Whether you’re an owner, designer, operator or any role in between, this field comes with long hours, careful planning and around-the-clock focus that can quickly lead to burnout. This is a delicate balance; being intentional when choosing a mentor or mentee is what makes the experience special.

Intent

Hospitality Tech

JUNE 24, 2025

These solutions are designed to meet the evolving needs of modern homeowners and hotel operators, offering robust access control, enhanced security, and flexible management options. Be-Techs hotel lock systems empower hotels to streamline operations and elevate guest satisfaction. “Who doesn’t love breakfast?

Events

Hospitality Tech

JUNE 24, 2025

The cloud-based solution reduces operational overhead and minimizes hardware-related security concerns, while enhancing the simplicity and security of mobile check-in. The cloud-based solution reduces operational overhead and minimizes hardware-related security concerns, while enhancing the simplicity and security of mobile check-in.

Events

Hotel Designs

DECEMBER 6, 2024

Lims philosophy centres around creating spaces that harmoniously reflect their environmental, cultural, and historical contexts while incorporating intentional quirkiness to ensure every visitors unique and memorable experience.

Scale

Amadeus Hospitality

APRIL 15, 2025

Heres how it works: Receive a Lead : When a lead is transferred from MeetingBroker to Delphi, the sales team confirms their intention to bid on it by converting it to a bid for the booking. With this integrated approach, properties can streamline their operations, impress clients with a quick turnaround, and close deals faster.

Sales

SiteMinder

JULY 20, 2025

Hotel bidding sites allow you to fill slow periods in your operations. Quick facts about bidding sites: Nearly 60% of hotel stays are booked online , so bidding sites place your rooms where high-intent guests already shop. Why should hotels use hotel bidding sites? Learn More What are the best hotel bidding sites to get started on?

OTA

eHotelier

JULY 2, 2025

What Hoteliers Need to Know For hoteliers, adapting to the new system means embracing agility and focusing more intently on real-time guest satisfaction. Rodica echoed that view, emphasising that reviews reveal invaluable insights about operations, guest preferences, and even staff performance.

Accommodation

Hotel Business

JULY 16, 2025

Emotions play a powerful role in well-being; emotional resilience through awareness and intentional practices like gratitude and forgiveness help to cultivate positive emotions and process difficult ones mindfully. Moreover, incorporating wellness into hotel operations also enhances employee satisfaction and performance.

Hospitality

Hotel Business

MARCH 26, 2025

Developers who succeed in challenging markets are intentional about where they build and what they build. But many of those assets come with hidden risks: higher operating costs, deferred maintenance, brand fatigue and renovation requirements that can be both expensive and disruptive. New developments offer a cleaner slate.

Market

Hotelogix

JANUARY 19, 2025

AI and Machine Learning : Search engines are becoming more sophisticated in understanding user intent. Consider creating virtual tours to give potential guests an immersive experience of your hotel. Hotels should focus on creating comprehensive, traveler-centric content that addresses all aspects of the guest journey.

OTA

Hotelogix

JANUARY 19, 2025

Power study in 2022 showed that hotels with strong brands saw a 38% rise in people's intention to book. By providing robust tools for operational efficiency and guest experience enhancement, Hotelogix empowers hotels to address key areas identified in their SWOT analyses. Brand Strength : How well do people know your hotel?

Hotels

Hotel Designs

JUNE 9, 2025

A commitment to mindful living is reflected throughout the property, from energy-efficient operations aligned with LEED Gold and BREEAM Excellent standards to a garden space that supplies herbs and edible flowers for the restaurant. It’s a thoughtful, intentional way of traveling – where luxury doesn’t cost the earth.

Hotels