This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
AI-driven SEO platforms analyze trending keywords, competitor performance, and search intent in real-time, enabling hotels to stay ahead of algorithm updates and changes in search visibility. Insights gleaned from online reviews can also inform broader operational decisions, from breakfast menus to housekeeping protocols.
Headed up by Scott Boyes as CEO, Tony Ryan as Executive Chairman and Grant Alchin as Chief Operating Officer, the trio bring a collective industry experience of more than 90 years, extending across operations, commercial and legal, finance and asset management. Add to that, a growing team of experienced hotel industry leaders.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
Combined with AI and other tech solutions, it drives higher bookings, operational efficiency, and personalized guest communication. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication.
We’ll walk you through how intent data can elevate your marketing operation, including how it helps you: Easily prioritize accounts Craft engaging content that converts Retain and upsell customers
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/11/2025 SURVEY: 70% of American Travelers Want to Skip the Front Desk A new U.S.
Built for multi-property operations Aplysia 3 is designed to support hotel groups, sub-brands, and complex properties with multiple facilities. Aplysia 3 uses this content to generate intelligent, real-time responses, eliminating the need for manual FAQ setup.
What Hoteliers Need to Know For hoteliers, adapting to the new system means embracing agility and focusing more intently on real-time guest satisfaction. Rodica echoed that view, emphasising that reviews reveal invaluable insights about operations, guest preferences, and even staff performance.
Integration with PMS & Channel Manager : A seamless backend makes daily operations smoother and more accurate. c) Speed Things Up A slow site kills intent. Analytics & Conversion Tracking : Know what’s working and where drop-offs happen so you can improve. It’s not just a booking engine; it’s a direct revenue driver.
With so many core processes now informed by AI, hoteliers must bring these capabilities into the heart of their operations: the property-management system. Leveraging AI “agents” as intuitive collaborators will enable hotel operators to learn new information, adjust their approach to problem solving, and take immediate action.
For hotel operators, this presents a clear opportunity and challenge: how to deliver efficient, personalized service around the clock without overloading staff. Beyond a tech upgrade, AI is a strategic driver for enhancing guest satisfaction, boosting operational efficiency, and increasing direct booking conversions. AI agents (a.k.a.
With over 15 years of expertise spanning lighting design, product innovation and strategic delivery, Liam has illuminated award-winning destinations for operators such as Crystalbrook, Westin, Rosewood, Marriott and Sofitel.
With fresh leadership at the helm, guests can expect service with more intention, guest experiences that satisfy and surprise, and a deeper cultural impact that extends beyond the hotel and into the local community of West Hollywood.
Remote-Ready Roles: Marketing, revenue management, HR, and reservations teams are increasingly operating in hybrid or fully remote models. Mobile Property Management Systems (PMS): Managers can now access operational data and guest information remotely, enabling more oversight even when off-site.
Partnering with IRIS allows us to give our shared customers a guest experience that puts them in control, while hotel teams can drive more operational efficiency in the background. AskAI â A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. âThis launch marks a turning point.
It has been designed to operate entirely on renewable and solar energy. He continued, It has been more than a decade since we founded Zeal Hotels, with the intention of helping the hotel sector be net zero carbon by 2050. & Ireland, IHG Hotels & Resorts.
The two are current ownership partners and manage much of the day-to-day operations. A Monterey Peninsula native, Elarmo began her career with Four Sisters Inns 25 years ago and then restaurants, always with a focus on operations. Cogley and Elarmo have more than 50 years of combined experience in boutique hotels and restaurants.
By Stacy Garcia In May at HD Expo in Las Vegas, I had the chance to walk the show floor and connect with so many hotel designers, operators and brand leaders—all of us sharing one common goal: crafting experiences that not only look beautiful but perform better. A recurring theme in those conversations? This is a missed opportunity.
IT teams are focused on keeping operations running smoothly, while security oversight often takes a back seat. Even well-intentioned workers can make simple errors â clicking on phishing links, mishandling guest data, or using weak passwords â that lead to major consequences.
AskAI â A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. And itâs built to work across the platform, layered directly over the companyâs Workforce Management and Hotel Operations pillars. âThis launch marks a turning point. When we get it right, everything flows.
AskAI â A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. And itâs built to work across the platform, layered directly over the companyâs Workforce Management and Hotel Operations pillars. âThis launch marks a turning point. When we get it right, everything flows.
Rather than reinventing them, we work with whats already thereelevating original design elements and layering in modern touches that feel both intentional and timeless. A Casa Cody guestroom Likewise, Casa Cody in Palm Springsfounded in the 1920s by Hollywood trailblazer Harriet Codyis the citys oldest operating hotel.
These solutions are designed to meet the evolving needs of modern homeowners and hotel operators, offering robust access control, enhanced security, and flexible management options. Be-Techs hotel lock systems empower hotels to streamline operations and elevate guest satisfaction. âWho doesnât love breakfast?
We’ll position those brands specifically to buyers with buyers intent in the marketplace, looking for things like that. I mean, the last three years of operating performance have been incredible. And albeit with operational costs going up, construction costs going up in some, in some markets in some ways.
The cloud-based solution reduces operational overhead and minimizes hardware-related security concerns, while enhancing the simplicity and security of mobile check-in. The cloud-based solution reduces operational overhead and minimizes hardware-related security concerns, while enhancing the simplicity and security of mobile check-in.
Lims philosophy centres around creating spaces that harmoniously reflect their environmental, cultural, and historical contexts while incorporating intentional quirkiness to ensure every visitors unique and memorable experience.
Heres how it works: Receive a Lead : When a lead is transferred from MeetingBroker to Delphi, the sales team confirms their intention to bid on it by converting it to a bid for the booking. With this integrated approach, properties can streamline their operations, impress clients with a quick turnaround, and close deals faster.
What Hoteliers Need to Know For hoteliers, adapting to the new system means embracing agility and focusing more intently on real-time guest satisfaction. Rodica echoed that view, emphasising that reviews reveal invaluable insights about operations, guest preferences, and even staff performance.
Emotions play a powerful role in well-being; emotional resilience through awareness and intentional practices like gratitude and forgiveness help to cultivate positive emotions and process difficult ones mindfully. Moreover, incorporating wellness into hotel operations also enhances employee satisfaction and performance.
AI and Machine Learning : Search engines are becoming more sophisticated in understanding user intent. Consider creating virtual tours to give potential guests an immersive experience of your hotel. Hotels should focus on creating comprehensive, traveler-centric content that addresses all aspects of the guest journey.
Developers who succeed in challenging markets are intentional about where they build and what they build. But many of those assets come with hidden risks: higher operating costs, deferred maintenance, brand fatigue and renovation requirements that can be both expensive and disruptive. New developments offer a cleaner slate.
Power study in 2022 showed that hotels with strong brands saw a 38% rise in people's intention to book. By providing robust tools for operational efficiency and guest experience enhancement, Hotelogix empowers hotels to address key areas identified in their SWOT analyses. Brand Strength : How well do people know your hotel?
A commitment to mindful living is reflected throughout the property, from energy-efficient operations aligned with LEED Gold and BREEAM Excellent standards to a garden space that supplies herbs and edible flowers for the restaurant. It’s a thoughtful, intentional way of traveling – where luxury doesn’t cost the earth.
CEO Panel In one of the morning sessions, three Canadian hotel CEOs explored how theyre leading through a dynamic, turbulent, and choppy environment, with operational and capital pressures defining the landscape. Charania added, We have to remain the warm and friendly Canadians we are, referencing a 38-per-cent rise in domestic travel intent.
Source: Perkins Coie Law Firm ) Forward-looking restaurant operators are wise to anticipate that what’s voluntary today could be mandatory tomorrow. Even the most well-intentioned team can struggle with allergen safety amid the hustle of service. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
âTogether, weâre bringing ancillary revenue into the digital core of hotel operations â where it belongs. With this integration, Infor and Plusgrade are not just enabling ancillary revenue â theyâre making it an intuitive part of modern hotel operations. Turner has served as Yum! a top performer in the restaurant industry.
This level of accountability matters: certification confirms that businesses are genuinely LGBTQ+ owned and operated, reinforcing authenticity and helping to guard against performative inclusion. Along with the support of meaningful allyship, an effective way to bring these changes to life is through supplier diversity.
These tools not only streamline operations but also boost engagement and bookings. Google Ads for hyper-targeted campaigns : Hotels utilize Google Ads to target potential guests with tailored search ads, focusing on keywords that align withtravelers’ intent and location.
NORTH MALÉ ATOLL, MALDIVES At Patina Maldives, Fari Islands , design is a quiet dialogue between human intention and nature’s rhythm. Interiors are spare yet intentional, opening to sweeping views of the seven-colored Bacalar Lagoon. Receive daily leadership insights and stay ahead of the competition.
. “Hotel Bourré Bonne is more than just a hotel – it’s a reflection of my deep connection to this city and a commitment to creating a hospitality experience for locals and visitors that feels both timeless and authentic,” said Nick Campisano, Louisville native, Founder & CEO, Zyyo.
A key component of a hotels digital strategy, retargeting ads, re-engage high-intent travelers who have already expressed interest in your property. Retargeting ads can help hotels recover some of this share by providing consistent follow-ups with high-intent visitors and recovering revenue once lost during the booking process.
What This Means for Hotel IT Leaders This UKG research offers several key insights for hotel IT leaders as they navigate the evolving technological landscape: Embrace AI for Operational Efficiency: The study clearly shows employees, especially Gen Z, are eager for AI to take over repetitive and data-intensive tasks.
Brands, will succeed current Chief Executive Officer David Gibbs, who, in March 2025, informed the Board of Directors of his intention to retire in the next year after 37 years with the Company and a successful tenure as CEO. By adopting Lybra Assistant, hotels can save up to 1,000 hours of manual work per year. Turner has served as Yum!
It has been designed to operate with industry-leading benchmark-setting Energy Use Intensity levels, a critical measure that ensures the buildings sustainable future. Our intentions are to meet the 2050 standards when they come out and at this stage we are confident that we will. “As
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content