This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
[15 January 2025] HiJiffy, a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey.
Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,
How Will Digital Marketing Evolve in the Hospitality Industry? Digital marketing in the hospitality business is becoming more guest-focused than ever. Hyper-Personalization Powered by AI Did you know that the AI market in hospitality and tourism is projected to grow from $15.69 billion in 2024 to $20.47
The latest guide by Mews, the industry-leading hospitality cloud, explores the new success metrics for revenue managers. Let’s start with a hospitality classic. It’s a more holistic approach that captures more touchpoints like upselling – pre-stay and at your property – and F&B. Get your copy here.
The hospitality industry is evolving faster than ever, driven by rising guest expectations and technological advancements. Adopting AI and Automation The future of hospitality lies in AI-driven tools that automate routine tasks and provide predictive insights. Identify upselling opportunities to boost revenue.
Flexible and scalable, our growing roster of mutual clients includes Mandarin Oriental and Four Seasons, with hotels typically experiencing a 20% to 40% boost in F&B revenue following deployment.â This partnership marks a significant advancement in the evolution of luxury hospitality across the globe.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. Hotels face growing pressure to do more with lessâdelivering tailored guest experiences while improving margins.
According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. But automation in hospitality isn’t just about speed. What Is Automated Customer Service in Hospitality? Let’s check it out!
Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk. Upsell and loyalty are increasingly tied to digital touchpoints.
The STAAH booking engine turned the Sentrim website into a high-performing channel by supporting smart pricing, promo codes, upselling and cross-selling. With STAAH channel manager , the team had greater control over revenue from corporate bookings to last-minute leisure travellers.
âHospitality is built on human connectionâbut the tools weâve given teams have too often gotten in the way,â said Karie Kelly, CPTO at Unifocus. Together, XiQ and Staff Collaboration form the foundation of the Communications pillarâa long-term strategy to unify the signals, conversations, and workflows that define hospitality.
Data analytics in the hospitality industry is already guiding hotels in making smarter, faster decisions. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication. What Is Data Analytics in the Hospitality Industry?
Data analytics in the hospitality industry is already guiding hotels in making smarter, faster decisions. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication. What Is Data Analytics in the Hospitality Industry?
âHospitality is built on human connectionâbut the tools weâve given teams have too often gotten in the way,â said Karie Kelly, CPTO at Unifocus. Together, XiQ and Staff Collaboration form the foundation of the Communications pillarâa long-term strategy to unify the signals, conversations, and workflows that define hospitality.
The hospitality industry is evolving rapidly, and guest expectations are rising just as fast. This is where AI agents in the hospitality industry come into play. What are AI Agents in the Hospitality Industry? In hospitality, 55% of guest chats are not sales-related —they’re general questions like “Do you have parking?”
This integration gives hoteliers using Salto’s advanced access control system the ability to deliver a truly seamless, contactless guest journey through Mews Hospitality Cloud. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
This personalization extends to real-time pricing, relevant upsells, and even dynamic content layouts. The Bottom Line: AI is the New Competitive Advantage AI isn’t replacing the human touch in hospitality—it’s enhancing it. This not only improves the user experience but can significantly boost direct booking rates.
Revenue growth via post-booking upsells Post-reservation conversations are the perfect opportunity to offer: Room upgrades Add-on services as breakfast, transfer and experiences Promotional packages 5. Fewer cancellations due to delayed replies OTAs like Expedia value fast response times — and so do travelers.
30% of guests check-in via the Kiosk, cutting check-in time by a third and freeing up staff to really welcome their guests and provide remarkable experiences throughout their stay, not to mention the fact that Kiosks drive 25% higher upsells in our hotels today. About Mews Mews is the leading platform for the new era of hospitality.
✔️ Certified Integration with Apple AirPlay and LG hospitality-grade displays. Tags: Apple AirPlay , LG Hospitality TVs , Nonius TV , Nonius Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
Upsell with Mobile Solutions Leverage YCSs Mobile App for easy upselling and guest engagement. Songkran is not just a festivalits an opportunity to shine as a hospitality leader. Enjoy benefits like: Real-Time Updates : Prevent double bookings and inventory mismatches. Dynamic Pricing : Adjust rates instantly based on demand.
IRIS , a provider of mobile F&B and guest experience platforms for the hospitality sector, has partnered with hospitality management company Coury Hospitality to extend F&B mobile ordering across its portfolio following a 44% year-on-year increase in in-room dining sales.
A recent study by Agilysys, a leading global provider of hospitality software solutions and services, has revealed a surprising trend in the APAC hospitality industry: high guest satisfaction doesn’t necessarily translate into repeat business. This enables your team to provide more relevant and valuable upsells.
The property management software's latest update integrates automated upsells, security deposit collection, ID verification, and customizable rental agreements into a single, brandable interface, aiming to give independent operators a more profession
A CDP is the tool that makes all this dynamic possible and eliminates headaches for hospitality teams. For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
Mews adds point-of-sale to its hospitality cloud Mews has added Mews POS (Point-of-Sale) to the embedded payments experience offered with Mews Hospitality Cloud, providing increased operational time savings for hotels and a frictionless experience for guests. Plusgrade brings a new level of sophistication to upselling.
supercharges direct bookings and guest engagement with generative AI Images by Sabre Sabre Hospitality today announced the latest advancements in SynXis Concierge.AI that expands AI capabilities into SynXis Booking Engine. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Sabre’s SynXis Concierge.AI
In an increasingly competitive hospitality landscape, website personalization has become a key driver for boosting direct bookings. This enables hotels to trigger highly relevant, real-time campaigns, such as spa offers, late check-out promotions, restaurant upsells, or feedback requests, at exactly the right moment.
In the competitive world of hospitality, having a strong sales strategy is key to ensuring your hotel's success. Upselling and Cross-Selling: Upsell Room Upgrades: Train your staff to offer room upgrades or premium amenities at check-in. The more personalized the experience, the more likely they are to come back.
Originally published on Hospitality Net By Mirja Sickel, Vice President, Hospitality Distribution, Amadeus When you dream about your next big adventure, what transforms that daydream into action? The post From Dream to Departure: What Drives Travelers to Book appeared first on Amadeus Hospitality.
Think of the SGI as the hospitality equivalent of a well-curated travel concierge – one that knows your guests spa appointment, dinner reservation, golf tee time and airport transfer, all in one place. The Agilysys 2024 APAC Hospitality Impact Study revealed that 68% of travellers are willing to spend more on tailored experiences.
Key takeaways AI is ubiquitous: AI is now integrated across nearly all hotel tech categories, powering personalization, upselling, and predictive analytics. Upselling is core to revenue strategy: Upselling tools are no longer optionalâtheyâre essential, helping hotels maximize revenue from existing guests. Olympics 2028.
Hospitality leaders embrace technology for growth Our latest report, “ Travel Technology Investment Trends 2024 ,” reveals a strong commitment among hoteliers to increase their technology spend. As the hospitality industry evolves, it’s exciting to see more hoteliers recognizing the immense value of a CRS.
Technology is continuing to evolve and change the hospitality industry. As we move into 2025, there are three major trends that will dominate conversations among hospitality experts and hoteliers. AI Tools for Hoteliers Artificial intelligence (AI) is everywhere in 2025, and the hospitality industry is no exception.
After years of recovery, the industry is not just reboundingit is entering a new phase of expansion, marked by evolving traveller expectations and a stronger dedication to personalisation and experience-driven hospitality. Leveraging Revenue Beyond the Room The shift from RevPAR to RevPAG is more than just a trendit is a necessity.
With more than a decade of experience in the hospitality industry, Bryant brings a dynamic mix of tactical skill and visionary leadership. Prior to that, Bryant held Senior Sales Manager positions at top Los Angeles-based hospitality brands and hotels, such as Thompson Hollywood, Tommie Hollywood, Mondrian and Dream Hollywood.
AI’s impact spans every sector, and the hospitality industry is no different. It empowers staff by handling routine tasks, improves efficiency and opens up new streams of revenue, all while maintaining the warmth and personalization that define exceptional hospitality. VAIA represents the future of hospitality service.
However, as hospitality trends evolve, so do the approaches to minibar setups. For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex
In this context, SABA Hospitality stands out as a leading provider of innovative technology that empowers hospitality businesses to achieve operational excellence and drive sustainable growth. This not only streamlines the ordering process but also increases revenue opportunities for hotels by encouraging upselling and cross-selling.
In this context, SABA Hospitality stands out as a leading provider of innovative technology that empowers hospitality businesses to achieve operational excellence and drive sustainable growth. This not only streamlines the ordering process but also increases revenue opportunities for hotels by encouraging upselling and cross-selling.
NEW YORK, New York—Infor announced a preferred partnership between its Infor Hospitality Management Solution (HMS) and Plusgrade. This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by integrating Plusgrade’s upsell technology into the guest journey.
Today, creating Instagram-worthy settings isn’t just nice to look at—it’s necessary for your hospitality business. Weddings, corporate functions, themed events and private celebrations draw crowds and offer excellent opportunities for upselling tickets, beverages and VIP packages.
This is particularly important in an asset-heavy industry like hospitality, where seasonal demand and operating costs can vary widely. F&B or events), tap into new market segments such as corporate or family groups, and implement upselling/cross-selling. However, EBITDAR also has two limits to take into account: 1.
Visito is a conversational AI platform designed specifically for the hospitality industry. By simplifying communication and enhancing the guest experience, Visito allows hotels and rental properties to focus more on hospitality while cutting down on operational overhead. What is Visito? Table of contents What does Visito do?
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content