AskSuite

JUNE 27, 2025

According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. But automation in hospitality isn’t just about speed. What Is Automated Customer Service in Hospitality? Let’s check it out!

Services 88

Services Upsell Hotels Revenue 88

Hotel Management

NOVEMBER 26, 2024

The latest guide by Mews, the industry-leading hospitality cloud, explores the new success metrics for revenue managers. Let’s start with a hospitality classic. It’s a more holistic approach that captures more touchpoints like upselling – pre-stay and at your property – and F&B. Get your copy here.

Revenue Management 130

Revenue Management Revenue Management Hospitality 130

Social Hospitality

MAY 8, 2025

How Will Digital Marketing Evolve in the Hospitality Industry? Digital marketing in the hospitality business is becoming more guest-focused than ever. Hyper-Personalization Powered by AI Did you know that the AI market in hospitality and tourism is projected to grow from $15.69 billion in 2024 to $20.47

Digital Marketing 130

Digital Marketing Hotel Marketing Market Marketing 130

eHotelier

JULY 9, 2025

The decision aligns with Ginobbi Group’s commitment to delivering a modern and meaningful approach to hospitality—balancing innovation with cultural heritage and creating authentic experiences that connect people and places. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex

Operations 52

Operations Real Estate Upsell General Manager 52

Hospitality Tech

JUNE 11, 2025

Flexible and scalable, our growing roster of mutual clients includes Mandarin Oriental and Four Seasons, with hotels typically experiencing a 20% to 40% boost in F&B revenue following deployment.” This partnership marks a significant advancement in the evolution of luxury hospitality across the globe.

Services 52

Services Hospitality Upsell Operations 52

Hospitality Tech

JUNE 11, 2025

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/11/2025 SURVEY: 70% of American Travelers Want to Skip the Front Desk A new U.S.

Travel 52

Travel Upsell Operations Revenue 52

AskSuite

JULY 16, 2025

The hospitality industry is evolving rapidly, and guest expectations are rising just as fast. This is where AI agents in the hospitality industry come into play. For hotel operators, this presents a clear opportunity and challenge: how to deliver efficient, personalized service around the clock without overloading staff.

Hospitality 52

Hospitality Services Hotels Sales 52

eHotelier

JULY 13, 2025

This integration gives hoteliers using Salto’s advanced access control system the ability to deliver a truly seamless, contactless guest journey through Mews Hospitality Cloud. Operational efficiency : f ewer manual processes mean fewer staff hours spent troubleshooting. Improved security : n o more lost keys.

Upsell 52

Upsell Revenue Management Revenue Operations 52

Hospitality Tech

JUNE 16, 2025

This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgrade’s proven upsell technology into the core guest journey. “Together, we’re bringing ancillary revenue into the digital core of hotel operations — where it belongs.

Upsell 52

Upsell Ancillary Revenue Hotels Revenue 52

Hospitality Tech

JUNE 11, 2025

“Hospitality is built on human connection—but the tools we’ve given teams have too often gotten in the way,” said Karie Kelly, CPTO at Unifocus. AskAI – A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. “This launch marks a turning point.

Hospitality 52

Hospitality Upsell Operations Revenue 52

Hospitality Tech

JUNE 11, 2025

“Hospitality is built on human connection—but the tools we’ve given teams have too often gotten in the way,” said Karie Kelly, CPTO at Unifocus. AskAI – A customizable, AI-powered assistant that delivers instant answers to SOP, policy and operational questions. “This launch marks a turning point.

Hospitality 52

Hospitality Upsell Operations Revenue 52

Hotel Management

MAY 27, 2025

Think of the SGI as the hospitality equivalent of a well-curated travel concierge – one that knows your guests spa appointment, dinner reservation, golf tee time and airport transfer, all in one place. By consolidating guest data across all touchpoints, the SGI transforms how hotels operate. The impact is measurable.

Ancillary Revenue 130

Ancillary Revenue Upsell Revenue Travel 130

Hotel Speak

JUNE 11, 2025

This personalization extends to real-time pricing, relevant upsells, and even dynamic content layouts. The Bottom Line: AI is the New Competitive Advantage AI isn’t replacing the human touch in hospitality—it’s enhancing it. This not only improves the user experience but can significantly boost direct booking rates.

Hotel Marketing 98

Hotel Marketing Market Marketing Scale 98

Hotel Speak

JUNE 11, 2025

travelers, frustrations with traditional hotel operations remain clear: 82% of current hotel loyalty members report pain points with existing systems, including lengthy check-in processes, limited flexibility, and outdated service models that fail to meet modern expectations. “Since bringing Mews Kiosks to hotels in the U.S.,

Travel 50

Travel Market Research Upsell Hotels 50

Hotel Business

JULY 1, 2025

Mews adds point-of-sale to its hospitality cloud Mews has added Mews POS (Point-of-Sale) to the embedded payments experience offered with Mews Hospitality Cloud, providing increased operational time savings for hotels and a frictionless experience for guests.

Services 59

Services Upsell Revenue Ancillary Revenue 59

eHotelier

JUNE 18, 2025

supercharges direct bookings and guest engagement with generative AI Images by Sabre Sabre Hospitality today announced the latest advancements in SynXis Concierge.AI that expands AI capabilities into SynXis Booking Engine. This solution boosts operational efficiency while delivering fast, personalized service over the phone.

Hospitality 52

Hospitality Operations Services Branding 52

STAAH

MAY 25, 2025

What they needed wasnt just another tech platform, but a smart, scalable solution built for real hotel operations. The STAAH booking engine turned the Sentrim website into a high-performing channel by supporting smart pricing, promo codes, upselling and cross-selling. Thats where STAAH came in.

Overbooking 89

Overbooking Hospitality OTA Upsell 89

eHotelier

JUNE 17, 2025

A CDP is the tool that makes all this dynamic possible and eliminates headaches for hospitality teams. Begin by identifying pain points and operational inefficiencies that impact different departments. For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities?

Scale 59

Scale Upsell Hotels Hospitality 59

eZee Absolute

JANUARY 27, 2025

If youre still relying on your regular operations, you could miss out on prime opportunities to attract and delight guests during this high-stakes period. This guide explores actionable strategies, expert insights, and modern tech tools to help you maximize bookings, optimize operations, and deliver unforgettable Songkran experiences.

Upsell 52

Upsell Hotels OTA Revenue Management 52

eHotelier

JULY 3, 2025

✔️ Certified Integration with Apple AirPlay and LG hospitality-grade displays. Tags: Apple AirPlay , LG Hospitality TVs , Nonius TV , Nonius Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex

Hospitality 52

Hospitality Upsell Events Resorts 52

Hotel Business

JUNE 23, 2025

AI’s impact spans every sector, and the hospitality industry is no different. As guest expectations rise and operational demands grow, properties are turning to smart solutions like VAIA®, a next-generation conversational AI assistant developed by VSR. VAIA represents the future of hospitality service. The result?

Services 64

Services Sales Tools Hotels Upsell 64

Hotel Speak

FEBRUARY 11, 2025

After years of recovery, the industry is not just reboundingit is entering a new phase of expansion, marked by evolving traveller expectations and a stronger dedication to personalisation and experience-driven hospitality. Hoteliers can alleviate staffing constraints, streamline operations, and enhance guest interactions.

Hospitality 66

Hospitality Average Daily Rate Revenue Services 66

Hotel Business

MARCH 20, 2025

IRIS , a provider of mobile F&B and guest experience platforms for the hospitality sector, has partnered with hospitality management company Coury Hospitality to extend F&B mobile ordering across its portfolio following a 44% year-on-year increase in in-room dining sales.

Hospitality 59

Hospitality Dining Upsell Hospitality Management 59

AskSuite

APRIL 28, 2025

Running a hotel today involves managing a complex network of systems from reservations, sales operations, communication channels , marketing tools, and distribution. But when these parts dont talk to each other, the result is a fragmented operation that drains productivity and inflates costs. Whats hotel integration? Did you know?

Operations 52

Operations Upsell Overbooking Hotels 52

Hotelogix

NOVEMBER 7, 2024

In the competitive world of hospitality, having a strong sales strategy is key to ensuring your hotel's success. Upselling and Cross-Selling: Upsell Room Upgrades: Train your staff to offer room upgrades or premium amenities at check-in. The more personalized the experience, the more likely they are to come back.

Hotel Sales 52

Hotel Sales Revenue Sales OTA 52

eHotelier

JULY 8, 2025

However, as hospitality trends evolve, so do the approaches to minibar setups. Operational Complexity : Managing an on-demand minibar requires efficient systems and communication. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Email us at saba@sabahospitality.com and we will update the guide!

Shopping 52

Shopping Upsell Hotels Revenue 52

eHotelier

JULY 13, 2025

With more than a decade of experience in the hospitality industry, Bryant brings a dynamic mix of tactical skill and visionary leadership. Prior to that, Bryant held Senior Sales Manager positions at top Los Angeles-based hospitality brands and hotels, such as Thompson Hollywood, Tommie Hollywood, Mondrian and Dream Hollywood.

Sales 52

Sales Market Marketing General Manager 52

Hotelogix

FEBRUARY 27, 2025

With the increasing complexity of hotel operations , having a centralized system that automates reservations, housekeeping updates, and billing processes can make all the difference. The hospitality industry is no longer operating on traditional pen-and-paper methods. How often do billing mistakes lead to guest dissatisfaction?

Operations 40

Operations Services Hotels Revenue 40

Cloudbeds

JANUARY 22, 2025

EBITDAR (Earnings Before Interest, Taxes, Depreciation, Amortization, and Restructuring/Rent) is a profit metric that excludes costs not directly related to operational performance. EBITDAR is calculated using details from the income statement, which presents a company’s revenues and operating expenses over a specific period.

Revenue 40

Revenue Hotels Operations Average Daily Rate 40

Amadeus Hospitality

DECEMBER 3, 2024

Hospitality leaders embrace technology for growth Our latest report, “ Travel Technology Investment Trends 2024 ,” reveals a strong commitment among hoteliers to increase their technology spend. As the hospitality industry evolves, it’s exciting to see more hoteliers recognizing the immense value of a CRS.

Ancillary Revenue 52

Ancillary Revenue Upsell Revenue Shopping 52

Fuel Travel

JANUARY 8, 2025

Technology is continuing to evolve and change the hospitality industry. As we move into 2025, there are three major trends that will dominate conversations among hospitality experts and hoteliers. Action items : Consider integrating a mobile app and digital key system into your hotel operations.

Hospitality 52

Hospitality Upsell Scale Email Marketing 52

Hotel Business

JUNE 20, 2025

By Paul Ruffino , seasoned hospitality leader and strategic advisor, Phunware Paul, you’ve spent decades working with luxury hospitality brands. And they want it all without sacrificing the human touch that makes hospitality memorable. What excites you most about the future of hospitality? The short answer?

Upsell 89

Upsell Services Branding Scale 89

Catala Consulting

JANUARY 21, 2025

The Rise of AI in Hospitality The hospitality industry is built on one central promise: delivering exceptional guest experiences. Enter artificial intelligence (AI) agents tools designed to streamline operations, deliver tailored guest experiences, and predict customer needs with precision.

Hospitality 52

Hospitality Services Business Operations 52

eHotelier

JUNE 25, 2025

With nearly two decades of experience in hotel strategy and team leadership, the hospitality veteran will spearhead the property’s sales, marketing and revenue initiatives ahead of its highly anticipated opening. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex

Sales 52

Sales Market Marketing Upsell 52

Hotel Business

JUNE 25, 2025

Today, creating Instagram-worthy settings isn’t just nice to look at—it’s necessary for your hospitality business. Weddings, corporate functions, themed events and private celebrations draw crowds and offer excellent opportunities for upselling tickets, beverages and VIP packages.

Revenue 52

Revenue Events Real Estate Upsell 52

SiteMinder

MARCH 24, 2025

Visito is a conversational AI platform designed specifically for the hospitality industry. By simplifying communication and enhancing the guest experience, Visito allows hotels and rental properties to focus more on hospitality while cutting down on operational overhead. What is Visito? Table of contents What does Visito do?

Upsell 52

Upsell Revenue Services Management 52

STAAH

OCTOBER 27, 2024

In STAAH, the Indian hospitality group found a sophisticated system to help manage room types and yield rules, and boost direct revenue by 30%. Achieving goals with STAAH’s superior solution With multiple room types across properties spread across the world, agility in operation and optimisation is essential.

Revenue 112

Revenue Upsell Revenue Management Occupancy 112