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Every hotel generalmanager should address these three pivotal questions: What are your most profitable guest segments and customers? Consider not just room bookings but all revenue streams. Look beyond top-line revenue to assess net revenue, gross profit, operating profit, and EBITDA.
The Tasman names new GeneralManager The Tasman, a Luxury Collection Hotel, Hobart has appointed Carolyn Smith as GeneralManager. Since 2021, Smith has served as the opening GeneralManager of the Courtyard by Marriott Melbourne Flagstaff Gardens.
Following successful iterations in Australia and South East Asia, the two-hour Aotearoa Summit will feature punchy power sessions and a keynote address uncovering new developments in hospitality technology, from revenuemanagement to on-property tech and much more.
With all the changes impacting hoteliers so quickly—the need for hotels to do more with less, continuing pressures on margins, the rapid rise of AI—it’s time for new paradigm in revenuemanagement, one rooted in scientific rigor, data integration and interdisciplinary collaboration.
The New Zealand Country Office will support TFE Hotels’ multi-property management deal with New Zealand’s leading accommodation provider, Heritage Hotels, announced at AHICE Aotearoa in October. TFE Hotels says the newly appointed leaders will be invaluable in contributing to the success of the New Zealand hotel portfolio.
Atura Adelaide Airport has expanded its key count by 28 with the addition of smaller room types as EVT looks to maximise assets to drive revenue. Snuggy Plus, Atura Adelaide Airport “Atura’s new rooms represent our commitment to innovation in meeting the diverse needs of our guests,” said EVT Group GeneralManager Operations, Callum Kennedy.
Guest Segmentation: Not All Guests Spend the Same: The temptation to fill rooms with any available guest often leads to revenue dilution. Tailor your offerings to meet your key segments' general needs and individual preferences.
Accommodation Australia NSW GeneralManager Stacey McBride said the latest research found the associations 350 members from small regional motels and serviced apartments to large local and international hotels were punching well above their economic weight. Our members generated $2.7
Outsourced revenuemanagement has become a strategic solution for independent and lifestyle hotels that want to grow profitably without building large in-house commercial teams. If you’re a hotelier evaluating your revenue strategy, this is your practical starting point. What Is Outsourced RevenueManagement?
By shifting the focus from purely "renting out meeting rooms" to attracting the maximum number of delegates and maximizing the spend per delegate , hotels gain a deeper understanding of their true revenue-generating potential. RevenueManagement : Aligns pricing, forecasting, and availability to optimize delegate volume and spending.
Formerly Group GeneralManager of Operations at Heritage Hotel Management, Nicholson is an accomplished tourism executive with over 20 years of international experience across the hotel, airline, and cruise industries. “Her Rachael Nicholson Prior to this role, Nicholson spent 18 years in senior roles at Air New Zealand.
Concierge Hotel Chef Food and Beverage Associate Human Resources Associate Sales Associate Marketing & Communications Associate Front Office Associate Finance Associate RevenueManagement Associate Housekeeper Hotel Engineer Rising Star MAJOR AWARDS – AUSTRALIA AND NEW ZEALAND/SOUTH PACIFIC (Trophy + Certificate Awarded) Fijian GeneralManager (..)
His track record of driving industry-leading guest satisfaction and revenue performance in the boutique hotel space. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Receive daily leadership insights and stay ahead of the competition.
To learn more about how the hotel has evolved and embraced technology, we spoke with Margarita Pérez , GeneralManager at Casa Salles. Connectivity and operational challenges required a smart solution Before implementing SiteMinder’s technology, Casa Salles faced several distribution management challenges.
Bagley joins from Choice Hotels Asia-Pac, where he recently served as Franchise Development Manager, successfully expanding the brands portfolio and contributing to significant revenue growth. We are thrilled to welcome Dean to the team, said BWH Hotels Australasia Managing Director, Rod Munro.
Leslie most recently served as GeneralManager of Dua Miami, an Autograph Collection hotel, where she successfully transitioned the hotel from the SLS Brand to the Marriott portfolio. Prior to that, Weil led the opening of the widely acclaimed Moxy South Beach as GeneralManager, overseeing all pre-opening and opening operations.
Sophie Meng The five new leaders join GeneralManager Jeremy Colahan in laying the foundation for what is set to become a 130-strong team. 25hours Hotel The Olympia will encourage our team in nurturing the creative, entrepreneurial spirit that is so core to our brand,” said 25hours Hotel Olympia GeneralManager, Jeremy Colahan. “We
With over two decades of expertise in hotel operations, business development, and revenuemanagement, Sumit has consistently demonstrated strategic leadership and a passion for operational excellence. There, he managed a portfolio of seven hotels, delivering sustained RGI growth and elevating online revenue contributions significantly.
What if a smart revenue strategy wasn't about prioritizing profits over people, but was actually the key to unlocking an even more responsive, reliable, and remarkable guest experience? Here are 3 powerful ways that adopting revenuemanagement is one of the best things you can do for your guests.
Leading solution providers: Duetto RevenueManagement , RevenueManagement Systems HotStats RMS Cloud Prismm Event Planning Haynes MarComs Marketing Agency Submit an Article Advertisements Alicia Carr appointed as Vice President of Finance at Charlestowne Hotels About us
Regional and rural locations collectively represent 60% of Quests national revenue, and this collaboration ensures that regional communities are not only supported through quality accommodation but also given a stronger presence in the national media landscape.
Many hotels still rely on specialized, single-user systems managed by individual departments or team members. For instance, the revenuemanager might use a dedicated revenuemanagement system that only they can access, while the sales team uses a separate customer relationship management tool.
Markus Tauss will take over the management of the Lake Maggiore property on 1 June 2025 from Simon Spiller, who has passionately managed the Hotel Eden Roc for the past five and a half years, but left at his own request at the end of February 2025. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
For hotel revenuemanagers, a few persistent challenges can slow them down, preventing them from focusing on broader strategies that maximize revenue, profitability, and guest satisfaction. Even heroes face obstacles.
“Now, my managers can do it all in one place – it’s life-changing in terms of productivity.” Initially, reviews were just something you responded to, then we learned to take advantage of review insights for operations, and now they even have the potential to be a revenuemanagement tool. It depends. Not currently.
I’ve been a GeneralManager and later became a major shareholder in a resort in Nelson. Over the next decade, I imagine that AI will have a significant impact on personalising guest experiences, while streamlining operations, and enhancing revenuemanagement.
In their respective new roles, Chambers will work with the team to build and drive cross-functional strategies to better serve hotel generalmanagers, their teams and hotel owners, and Rosa will spearhead the operational performance of a portfolio of full-service and select-brand hotels while fostering relationships with owners.
One year on from the launch of Trilogy Hotels, the independent management company is rounding out 2024 with 13 hotels under management totalling over 2,500 rooms and overseeing $165 million in revenue. They position a hotel asset and provide a platform to drive a distribution strategy and revenue lines. We’re not.
The result is untapped revenue and a missed opportunity to enhance the guest experience. By adopting a proactive upselling culture, hotels can bridge this gap, engage guests more effectively, and unlock a powerful incremental revenue stream.
Dickinson said Luminous will offer owners and developers flexible partnership models, including lease agreements, full property management encompassing comprehensive oversight of operations, revenuemanagement, brand positioning, refurbishment, food and beverage and sustainability programs.
Article - Brett Krafft Named GeneralManager for the Hotel Crescent Court in Dallas, TX - Most recently, he served as Area GeneralManager for The Statler and Hilton Dallas Lincoln Centre, overseeing a combined $46M+ in annual revenue.
From conversations with generalmanagers to PR professionals and restauranteurs – we’ve compiled a list of the top hospitality podcasts today to help hoteliers boost their industry knowledge and take away practical tips for success. No matter what role or interest you have in hospitality, there’s a podcast for you. Who’s it for?
It’s not about occupancy—it’s about total revenue and, ultimately, profit. It’s time for a strategic shift. Success in today's hospitality market isn’t about filling every room; it’s about filling your hotel with the right guests. This is the move from being a bed-provider to a value-creator.
The root cause of the risk of losing your revenuemanager is the crushing workload and immense stress they face daily. This post outlines how to transition from chaos to clarity, transforming your revenuemanager's role from a high-stress data operator to a high-impact strategic leader.
This blog is only for hoteliers who want to grow revenue and increase profits. Here are three reasons why adopting BI will actively help hoteliers grow revenue and profitability: Identifying the Most Profitable Guests: Leveraging data to pinpoint which guest segments drive higher revenue and deliver more substantial profit margins.
David Belón , GeneralManager of Casa Palacete 1822, discusses how the team has leveraged technology to deliver exceptional guest experiences whilst optimising their distribution strategy since becoming a SiteMinder customer. A renowned coffee bar is another highlight of this unique property.
“Now, my managers can do it all in one place – it’s life-changing in terms of productivity.” Initially, reviews were just something you responded to, then we learned to take advantage of review insights for operations, and now they even have the potential to be a revenuemanagement tool. It depends. Not currently.
Outdated technology poses serious issues, impacting efficiency, reputation, and revenue. Sticking with old IT systems might save money initially, but hidden costs can ultimately be higher than the costs of upgrades. As frustrations build, the urge to say, "We can build something better ourselves!" can become strong.
Leading solution providers: PAS Accounting Sojern Sales and Marketing Oaky Upselling Solution IDeaS RevenueManagement Systems EHL Hospitality Business School Education Submit an Article Advertisements Edward Leenders appointed GeneralManager at the Woodward Auberge About us. | Start Learning. | Privacy. | Terms. | Contact us.
Her operational leadership is further reinforced by her success as GeneralManager of A by Adina, where she launched the brand’s flagship property, and GeneralManager of Ovolo 1888 Darling Harbour, where she ensured the highest level of both guest satisfaction and team performance, through a hands-on, people-first approach.
The way we view revenuemanagement is outdated and actively costs hotels money. Modern revenuemanagement isn't about complex math; it's about hospitality and understanding people. In this article, we will debunk three of the most damaging myths in revenuemanagement. It's time for a fundamental shift.
Also in the SVP capacity, he served on the company’s Executive Management Committee. Advertisements Prior to joining Essex, Kattato served as a full-service generalmanager at MeriStar and Interstate Hotels Corp.
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