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3 vital questions every hotel general manager should be able to answer

Demand Calendar

Every hotel general manager should address these three pivotal questions: What are your most profitable guest segments and customers? Consider not just room bookings but all revenue streams. Look beyond top-line revenue to assess net revenue, gross profit, operating profit, and EBITDA.

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Key appointments: Capella Sydney, The Tasman, JLL Hotels and Hospitality

Hotel Management

The Tasman names new General Manager The Tasman, a Luxury Collection Hotel, Hobart has appointed Carolyn Smith as General Manager. Since 2021, Smith has served as the opening General Manager of the Courtyard by Marriott Melbourne Flagstaff Gardens.

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Key figures in politics, tourism, hospitality and investment to speak at AHICE Aotearoa

Hotel Management

Following successful iterations in Australia and South East Asia, the two-hour Aotearoa Summit will feature punchy power sessions and a keynote address uncovering new developments in hospitality technology, from revenue management to on-property tech and much more.

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Designing a new era of intelligent revenue management

Hotel Business

With all the changes impacting hoteliers so quickly—the need for hotels to do more with less, continuing pressures on margins, the rapid rise of AI—it’s time for new paradigm in revenue management, one rooted in scientific rigor, data integration and interdisciplinary collaboration.

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TFE Hotels adds New Zealand office as Heritage properties join the fold

Hotel Management

The New Zealand Country Office will support TFE Hotels’ multi-property management deal with New Zealand’s leading accommodation provider, Heritage Hotels, announced at AHICE Aotearoa in October. TFE Hotels says the newly appointed leaders will be invaluable in contributing to the success of the New Zealand hotel portfolio.

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EVT experiments with compact room types at Adelaide hotel

Hotel Management

Atura Adelaide Airport has expanded its key count by 28 with the addition of smaller room types as EVT looks to maximise assets to drive revenue. Snuggy Plus, Atura Adelaide Airport “Atura’s new rooms represent our commitment to innovation in meeting the diverse needs of our guests,” said EVT Group General Manager Operations, Callum Kennedy.

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How Your Hotel’s Mediocre Guest Experience is Killing Your Revenue

Demand Calendar

Guest Segmentation: Not All Guests Spend the Same: The temptation to fill rooms with any available guest often leads to revenue dilution. Tailor your offerings to meet your key segments' general needs and individual preferences.

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