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You don’t want to look, act, or sound like every other salesperson when asking your prospect questions. There is an art and a science to being masterful at asking your prospect better questions and building a strong, credible relationship with them. Read on to learn 5 tips for asking meaningful, exploratory, and courageous questions.
Skift Take: The solar eclipse will have a minimal impact on air travel, but airlines are operating a slew of flights that will give flyers a special view of the once-in-a-lifetime event.
A strategically designed menu has an enormous impact on customer choice and your bottom line. Menus created with top food choices in mind will encourage the customer to explore their options and pick something they might not normally choose. If implemented correctly, this will have a positive effect on your profits. Explore the art and science of menu engineering.
Adina Apartment Hotel Sydney Town Hall is set to be transformed under a new multi-million-dollar refurbishment confirmed to start mid-April. From April 16, the Toga-owned hotel be fully shut down for renovations with a target completion date ahead of Christmas and New Year, in December 2024. TFE Hotels’ Group Chief Operating Officer, Chris Sedgwick, described it as a “major scale project” and “a huge repositioning of the asset”, which is in line with TFE Hotel’s contemporary vision for the brand
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Juggling maintenance and sustainability in a property is a balancing act between deciding what level of maintenance we want to achieve and can afford and ensuring that the property runs as efficiently as possible without compromising on service or standards.
PRINCETON, New Jersey—Graduate Hotels announced that its latest hotel in Princeton, New Jersey is accepting reservations ahead of its opening in early June 2024. This property marks the 34th hotel in the brand’s portfolio. Graduate Princeton will have 180 guestrooms, as well as a signature food and beverage offering and nearly 6,000 square feet of public space decorated in the brand’s maximalist style.
PRINCETON, New Jersey—Graduate Hotels announced that its latest hotel in Princeton, New Jersey is accepting reservations ahead of its opening in early June 2024. This property marks the 34th hotel in the brand’s portfolio. Graduate Princeton will have 180 guestrooms, as well as a signature food and beverage offering and nearly 6,000 square feet of public space decorated in the brand’s maximalist style.
Crystalbrook Collection is expanding its presence to the Australian Capital Territory, in line with founder Ghassan Aboud’s vision to become “a truly national hotel group”. A partnership with prominent Canberra developer Tony Pan of TP Dynamics, will see the construction of a new-build hotel in the nation’s capital, slated to open in the first quarter of 2027.
At the 2024 AAHOA Convention & Trade Show at the Orange County Convention Center in Orlando, brand leaders took to the stage during the first General Session to discuss the issues affecting the hotel industry. Moderated by Sarah Dandashy , creator, Ask a Concierge , the panel included Geoff Ballotti , president/CEO, Wyndham Hotels & Resorts ; John Murray , president/CEO, Sonesta ; Rajiv Trivedi , board member, Red Roof ; Julie Arrowsmith , president/CEO, G6 Hospitality ; Greg Juceam , pr
As a handful of major brand CEOs assembled during AAHOACON ’24 to weigh in on key industry issues, a major focal point was increased operating costs and their impact on margins. Speaking during the opening general session, the executives identified a number of ongoing challenges and potential industry disruptors, including increased government regulation, as well as the continued emergence of artificial intelligence.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
W Sydney has unveiled its luxury penthouse and five top-level suites, taking its accommodation offering to new heights following its opening late last year. The Level 27 Extreme Wow Suite spans 202sqm and features panoramic waterfront views and a bold design that incorporates the ‘marine chic’ narrative seen throughout the hotel rooms. W Sydney’s Extreme Wow Suite Designed by Bowler James Brindley, the penthouse suite takes inspiration from the HMAS Onslow, one of six Oberon-class submarin
CoralTree Hospitality has launched the CoralTree Residence Collection , a portfolio of residential resorts and vacation rentals which includes more than 1,100 residences and 26 homeowner associations under management from Hawaii to Colorado. “We are launching the CoralTree Residence Collection because we recognized an opportunity in the market,” said Tom Luersen, president, CoralTree Hospitality.
AAHOA Chairman Bharat Patel kicked off AAHOACON ’24 by highlighting a number of examples of the progress and increased clout of the association as it celebrates its 35th anniversary milestone. Patel—who referenced “compound success” as a prevalent theme of the event, which drew more than 6,500 attendees—further stressed that this is just the beginning for the Asian American Hotel Owners Association (AAHOA).
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Chris Kemlo joins The Calile as GM TFE Hotels has appointed experienced hotelier, Chris Kemlo, as General Manager of The Calile Hotel in Brisbane. Kemlo joins the hotel, which is now in its fifth year, with more than 18 years’ industry experience under his belt, half of which has been spent at Crown Resorts, including in leadership positions at Crown Resorts in Melbourne and, more recently, Crown Towers Sydney.
Hotel Speak, a leading online news resource for hotel marketing news and insights, is thrilled to announce a media partnership with The National Hotel Marketing Conference (NHMC) – the UK’s only dedicated annual conference for the hotel marketing and sales community, to be held on May 2nd at the Hilton at St. George’s Park, the English FA Centre of Excellence in Staffordshire.
Skift Take: Young Americans are shunning online travel giants like Expedia and Booking.com in favor of credit card travel portals, such as Chase Travel and Capital One Travel, a Skift Research survey found.
As AAHOACON ’24 is poised to kick off, the association is celebrating 35 years since its formation and what marked the dawning of a new day for Asian American hoteliers. Similarly, it’s the ‘dawning’ of a new day for one of its earliest supporters, the Days Inn by Wyndham brand, which recently ramped up the rollout of its Dawn rooms package. Wyndham and the Asian American Hotel Owners Association (AAHOA) have been intertwined since the […] The post The Dawning of a New Days Inn appeared fi
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Cathay Pacific is once again upping the ante for memorable inflight dining experiences by joining hands with JIA Group’s Michelin-starred French restaurant Louise to bring its fresh take on traditional French cuisine to the skies. Building on the success of the airline’s all-new selection of ‘Hong Kong Flavours’ created in collaboration with JIA Group’s Cantonese fine-dining institution Duddell’s, Cathay Pacific is teaming-up with Louise, another acclaimed restaurant in the hospitality group’s p
Members of the steering committee for Female Founders in Hospitality and the Academy of Hospitality Industry Attorneys talk about the practice of law, specifically in the hospitality sector.
Skift Take: Shohei Ohtani joining the Los Angeles Dodgers has made him an even bigger star in the eyes of Japanese baseball fans eager to see him play in person, provided a gambling scandal doesn't sideline the two-time MVP.
MCLEAN, Virginia, and MIAMI, Florida—Hilton announced it has acquired a majority controlling interest in Sydell Group to expand the NoMad Hotels brand from its existing London flagship location to markets around the world. The addition of NoMad to Hilton’s brand portfolio marks the company’s entry into the fast-growing luxury lifestyle hotel market with a brand defined by food and beverage, interior design, and service.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Discover the epitome of luxury and sustainability with Interior Images’ Biodegradable Slippers Collection. Crafted from 100% natural materials and featuring various styles, these eco-friendly slippers redefine indulgence while caring for the planet. In a world where luxury meets environmental consciousness, Interior Images continues to impress.
Swiss International Hotels & Resorts Group, a leading name in hospitality around the world is pleased to announce its collaboration with STAAH, the hospitality sector’s trusted partner for guest acquisition and online revenue growth. The partnership is expected to unlock the full revenue potential for the Middle East properties of Swiss International Hotels.
Skift Take: Boeing CEO Dave Calhoun was awarded some of his highest compensation during his short tenure at the helm of the beleaguered U.S. plane maker, but he did not receive a bonus for 2023.
Guestrooms and Corridors at the Condado Palm Inn Last fall, South Florida interior design firm V Starr conducted a refresh of the Condado Palm Inn’s 88 guestrooms and corridors that evokes the hotel’s Puerto Rico locale. Capturing the community of Condado’s vibrant energy, the redesign was part of an $8 million, property-wide transformation that led to the Condado Palm Inn earning Hilton’s Tapestry Collection banner.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
High-performing hotel leaders from across the globe will descend on Adelaide next month for the 15th edition of the Asia Pacific Hotel Industry Conference and Exhibition (AHICE APAC). Accor Premium, Midscale and Economy Brands Global Chief Development Officer, Camil Yazbeck Returning to the Adelaide Oval on Wednesday 1 and Thursday 2 May 2024, following continued success in 2023 which saw over 1400 in attendance, AHICE is now deemed the largest and most influential hotel conference across the As
In a complex hotel distribution world, STAAH made things simple. The results are evident in boosted revenue and staff efficiency. Five decades of service Sunshine Hotels and Resorts is a Pattaya-based hospitality group with more than 50 years of experience in hotel management. Their properties are located in prime locations around Pattaya [Thailand], a tourist mecca.
Skift Take: Marriott Bonvoy's new AI tool probably isn’t sharp enough yet to be reliable. But as one of the first tools like it by a major hotel brand, it offers an early glimpse at how lodging search could look in the future.
Hoteliers in 2024 are facing the prospect of three new federal rules that could dramatically impact our industry. The American Hotel & Lodging Association is working to mitigate or overturn these rules. But hoteliers should be taking steps now to prepare for possible changes, which could raise labor costs, make it harder to hire independent contractors, and make franchisors liable for labor issues at franchisee locations.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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