Sat.May 24, 2025 - Fri.May 30, 2025

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What Google’s new AI tools mean for Hotel Marketing

eHotelier

Google has long made it clear that it doesnt want to just help users search it wants to help them find answers.

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UAE Businesswoman to Lead UN Tourism

Skift Blog

Skift Take: The election is important in determining who will lead the strategic direction of global tourism governance for the next four years.

Tourism 301
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Hyatt Announces Unscripted by Hyatt, a New Upscale Collection Brand

Lodging

CHICAGO, IllinoisHyatt Hotels Corporation announced Unscripted by Hyatt, the newest brand in its growing Essentials portfolio. Unscripted by Hyatt hotels will bring to life a flexible, collection-style approach where each property reflects its own identity and local flavor yet retains Hyatt’s standards in quality and care. Positioned in the upscale segment, the Unscripted by Hyatt brand fills a space in Hyatts portfolio and is designed to unlock growth through adaptive reuse and conversion

Branding 252
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Watsons Bay Hotel to open transformed event space this October

Hotel Management

Watsons Bay Hotel in Sydneys east has announced a $3 million renovation to its top and mid deck events spaces. Underway now, and launching in October 2025, the new look, by design studio Etic Design, is set to redefine waterfront events and social get togethers in Sydney. Inspired by the timeless Hamptons style that defines the rest of the boutique hotel, the space will feature crisp whites, soft textures, and sweeping harbour views.

Events 238
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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4 Best Practices for Building a Successful Sales Culture

Anthony Cole Training

We know that there are four things that separate high-performing banks from their peers in terms of their sales and revenue growth. Banks that embrace these four things will almost always outperform the competition. These activities are validated by the Objective Management Groups 30-year history of sales skills assessments across the country.

Sales 197
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United Airlines CEO Shuts Down Talk of a JetBlue Merger

Skift Blog

Skift Take: United CEO Scott Kirby has experience with airline mergers, and knows they come with a lot of hassles.

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More Trending

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Key appointments: 25hours, 1 Hotel Melbourne, Crowne Plaza Fiji Nadi Bay

Hotel Management

Leadership announced at 25hours Sydney Jeremy Colahan has been appointed General Manager of 25hours Hotel The Olympia, set to open this spring. Colahan will lead a team of 130 staff and will be joined by Mitch Orr joins as Culinary Director across the hotel and venues. Colahan brings over 15 years of experience to the role, including most recently as General Manager of Hotel X and Hotel Manager of W Brisbane, Right now is our chance, as hoteliers, to set the cultural expectation of our hotel, an

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From paper to profit: business planning is an underrated asset

eHotelier

As hotel owners and commercial leaders, we can no longer afford to treat business planning as a compliance exercise, or a dusty document filed away after budget season. A strategic business plan is your profit blueprintand when done right, it becomes your most valuable commercial asset.

Business 117
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Hotels' Biggest Challenges, Luxury's Evolution: Ask Skift's Most Popular Questions

Skift Blog

Skift Take: We have answers to some of Ask Skift's most popular questions, including what are the biggest challenges hospitality faces and how travel brands are using social media to attract younger audiences Read the Complete Story On Skift

Branding 252
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Hilton New York Fashion District Unveils Renovation Inspired by Designer Studios

Lodging

NEW YORKThe Hilton New York Fashion District has unveiled a new look as part of extensive property-wide renovations. Located in the heart of Manhattans Fashion District, the redesign of this 280-room hotel drew inspiration from the creative energy of a designers working studio. “We designed every detail of this renovation with our guests in mind those who come to New York to be inspired, energized, and connected to the citys cultural pulse, said Joseph […] The post Hilton New York F

Hotels 159
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Review: Tempo by Hilton Times Square is an affordable New York standout

Hotel Management

The 661-room Tempo by Hilton Times Square , the first hotel from Hiltons newest stylish and contemporary lifestyle brand, has been firmly creating abuzz in New York City since the property debuted in mid-2023. Located in TSX Broadway, new-build 46-story tower featuring experiential retail, cutting-edge entertainment spaces and the historic Palace Theatre, the hotel matches the ever-evolving needs of the traveller.

Services 130
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Beyond RevPAR: Judi Blakeburn (CCO) at Another Place & Watergate Bay on a Guest-Centric Revenue Revolution

Hotel Speak

We recently had the pleasure of chatting with Judi Blakeburn, Chief Commercial Officer at Another Place and Watergate Bay, who shared the benefits and transformative effects of a guest-centric philosophy that extends far beyond traditional RevPAR metrics. Read on to discover Blakeburn’s journey in fostering a ‘ This is our guest. Everything we do must connect to them ‘ ethos and how this approach has not only revolutionised the guest experience but has also become the driving f

Revenue 102
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Every One of Marriott's Hotel Brands, Explained

Skift Blog

Skift Take: We break down each of Marriotts more than 30 hotel brands, highlighting key differentiators and market positioning.

Branding 247
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All Eyes on Operating Costs: Lessons Learned in 2024 and Cost-Control Advice for 2025 

Lodging

Hotel profit margin, which measures profits as a percent of revenue, is considered a good indicator of the efficiency of hotel operations. In 2023 and 2024, hotel profit margins at both the gross operating profit (GOP) and earnings before interest, taxes, depreciation, and amortization (EBITDA) levels have declined, indicating that both operating and ownership expenses have increased at a greater pace than revenues.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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KSL takes majority stake in Soneva, new CEO appointed

Hotel Management

Private equity firm KSL Capital Partners has taken a majority interest in sustainable luxury hospitality business, Soneva Group. The move builds on KSLs initial minority investment in the company in November 2019. Founded in 1995, Soneva operates award-winning resorts in the Maldives, including Soneva Fushi, Soneva Jani, Soneva Secret and the Soneva in Aqua yacht.

Tourism 147
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From Gemm to Glow: the story behind Luma Mirrors

Hotel Designs

Hotel Designs From Gemm to Glow: the story behind Luma Mirrors From Gemm to Glow: the story behind Luma Mirrors Family values have always been at the heart of Luma Mirrors, fostering a culture of collaboration, trust, and attention to detail service Hotel Designs caught up with the team to find out more… In 2010, Laura Martinez McGregor founded what would become the foundation of what is now Luma Mirrors, starting with high-quality glass splashbacks for residential clients.

Business 102
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Can AI Change Travel Without Sacrificing Trust? Insights from Amadeus’ Head of Research

Skift Blog

Skift Take: Rodrigo Acuna Agost of Amadeus explains how AI is shaping the future of travel while building trust through responsible data practices.

Travel 237
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CoStar: U.S. Hotel Industry Continues to Report Mixed Yearly Comparisons

Lodging

ARLINGTON, VirginiaThe U.S. hotel industry reported mixed year-over-year comparisons, according toCoStars latest data through May 24. U.S. Hotel PerformanceMay 18 – May 24, 2025Percentage change from comparable week in 2024Occupancy: 67.5% (down 0.4 percent)ADR: $164.57 (up 1.5 percent)RevPAR: $111.02 (up 1.1 percent) Demand for the Friday and Saturday of Memorial Day weekend was the third highest on record, behind 2022 and 2019.

Occupancy 159
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Dont Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Exclusive: Choice Hotels inks landmark deal with SSAW to drive China growth

Hotel Management

Choice Hotels International has secured a long-term distribution and master franchise agreement with a key player in Chinas hospitality scene, SSAW Hotels and Resorts, which sets the foundation for a major expansion in China. Headquartered in Hangzhou, Zhejiang Province, SSAW Hotels and Resorts is recognised as a leader in the upscale business hotel and resort segment in China, and a pioneer in sophisticated boutique hotel and lifestyle hotel sector.

Scale 130
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HiJiffy Launches a New Type of Hotel Chatbot with Unlimited Knowledge and Instant Updates

Hotel Speak

HiJiffy has launched Aplysia 3, a new type of chatbot powered by Retrieval-Augmented Generation (RAG) technology, enabling hotels to deliver accurate, context-aware responses across unlimited topics – without relying on rigid FAQs. Quick to deploy, simple to update Hotel teams can easily input their information into two editable documents: a shared Company Knowledge Document and a Property Knowledge Document for each hotel.

Intent 92
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OpenAI’s New Device Company and the Race for the Ultimate Travel Assistant

Skift Blog

Skift Take: OpenAI is taking a step toward its AI knowing more about you. For travelers, that could be key to an assistant that anticipates needs.

Travel 245
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IHG’s Conversion-Friendly Brands Fuel Growth

Lodging

ATLANTA, GeorgiaIHG Hotels & Resorts(IHG) has seen a steady increase in conversion activity in recent years, with its total global conversion signings nearly doubling between 2023 and 2024. In the first quarter of 2025 alone, conversions accounted for around 60 percent of global openings and 40 percent of global signings for IHG. Jolyon Bulley, chief executive officer, Americas at IHG, said,“Owners growing interest in converting hotels to IHG brands signals that they continue to see [&

Branding 159
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Quest partners with media platform Galah to highlight regional voices

Hotel Management

Quest Apartment Hotels has partnered with independent media platform, Galah, supporting their mission of amplifying voices from the bush. Regional and rural locations collectively represent 60% of Quests national revenue, and this collaboration ensures that regional communities are not only supported through quality accommodation but also given a stronger presence in the national media landscape.

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Juan Corvinos named Hotel Equities CALA president

Hotel Business

Hotel Equities (HE) has appointed hospitality industry veteran Juan Corvinos as president of the Caribbean & Latin America (CALA) division. Corvinos joins Hotel Equities following more than 15 years with Hilton, where he most recently served as SVP, development, architecture, design & construction for Latin America and the Caribbean. He was instrumental in tripling Hiltons footprint in the region and launching brands such as All-Inclusive by Hilton, Waldorf Astoria, Conrad, LXR, Curio, C

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AI That Plans, Not Just Chats: What to Expect from KAYAK at the Skift Data + AI Summit

Skift Blog

Skift Take: KAYAKs Matthias Keller explores how AI is transforming travel from search-driven clicks to intuitive, intelligent journeys, and whats next in truly personalized, agentic travel planning.

Travel 226
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Coverage Costs: Management Company Leaders Weigh In on Today’s Challenging Insurance Market 

Lodging

Premiums in many lines of hotel industry insurance have been spiking in recent years, creating pressure on owners and management companies to ramp up their cost-control and risk management initiatives as well as maintain strong broker partnerships. LODGING spoke with a group of management company leaders on their assessment of the current market conditions and approach to obtaining affordable coverage for their various insurance needs.

Marketing 178
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Stella Blythe joins EVT in Asia Development role

Hotel Management

Former CBRE Asia Director of Hotels and Hospitality, Capital Markets, Stella Blythe, is set to join EVT as Senior Vice President of Development, Asia. Commencing the role on June 3, based in the companys QT Singapore office, Blythe brings over a decade of knowledge in hotel valuation and brokerage experience across EMEA and APAC. In 2024, she was named the International Society of Hospitality Consultants Rising Star.

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Guests Expectations in 2025: A Complete Guide on How to Engage Travelers

Refine

As time passes and technology keeps evolving, we enter into a new era of guest expectations. As we've said before, it's no longer enough to meet their needs simply, the challenge now lies in exceeding them. What they wanted three years ago is not the same as what they want today or what they will The post Guests Expectations in 2025: A Complete Guide on How to Engage Travelers appeared first on Revfine.com.

Travel 95
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India’s Luxury Hotels Are Underpriced, That Must Change, Says Oberoi CEO

Skift Blog

Skift Take: According to Vikram Oberoi, its time Indian hotels stopped selling themselves short. Hes betting that Indian guests are ready to pay more, especially for top-tier stays.

Hotels 230
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A-1 Hospitality Breaks Ground on AC Hotels by Marriott Property in Kennewick, Washington

Lodging

KENNEWICK, WashingtonA-1 Hospitality Group announced the groundbreaking for the new 163-room AC Hotels by Marriott in Kennewick, Washington. Located at the Three Rivers Convention Center, the hotel will operate as a franchise owned by A-1 Three Rivers Hotel, LLC, and managed by A-1 Hospitality Group. “We are thrilled to bring the AC Hotels brand to the Three Rivers Convention Center Campus as part of a dynamic public-private partnership, said Taran Patel, managing principal, A-1 Hospitalit

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!