Sat.Feb 10, 2024 - Fri.Feb 16, 2024

article thumbnail

Exclusive: hoteliers reveal impact of Taylor tourism as Swiftsteria takes hold

Hotel Management

Hotels across Melbourne and Sydney are feeling the star power of global music icon Taylor Swift as fans flock from all over to attend the sold-out Eras Tour concerts, taking place over the next two weekends. Accor Pacific Chief Operating Officer PME, Adrian Williams, told HM there has been an unprecedented level of interest in Accor hotels and its loyalty programme ALL – Accor Live Limitless since the concerts were first announced – and not just in these two cities.

Occupancy 290
article thumbnail

Ex-Google Marketer Takes Tourism Ireland’s Top Job

Skift Blog

Skift Take: Google is a key pillar in destination marketing. So it's interesting that Ireland tapped one of the tech giant's execs to be the new leader of its tourism strategy.

Tourism 323
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Tech Trends Shaping the Future of Hospitality in 2024

Lodging

In 2023, rising international travel and nationwide workforce restoration resulted in a boost for the hospitality industry. Despite these positive strides, the landscape is not without challenges, as inflation and various economic hurdles have prompted travelers to curtail their discretionary spending. In response to these evolving dynamics, hotels are poised to continue their adoption of cloud technology and AI innovations that aim to enhance the guest experience throughout the rest of 2024.

article thumbnail

ibis ?stanbul ?i?li Welcomes Guests at a Prime Location

Hospitality Net

Offering an accessible, high quality and comfortable accommodation experience in more than 1260 locations around the world, ibis launches the first "Charlie’s Corner" restaurant concept in Türkiye with ’ibis İstanbul Şişli’.

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Exclusive: EVT signs Sydney ‘icons’ The Old Clare and Harbour Rocks Hotel

Hotel Management

EVT Hotels and Resorts has signed a deal with Invictus Developments to manage The Old Clare Hotel in Chippendale and Harbour Rocks Hotel in Sydney, under a new brand to be launched within the Independent Collection by EVT (ICbE) later this year. Announcing the partnership exclusively to HM , EVT revealed that there are plans to extend the partnership further, with experienced hospitality leader and former QT Canberra GM, Joel Gordon, appointed to oversee the multi-hotel collection as Group Gener

article thumbnail

Airbnb and AI: Brian Chesky Sees New Verticals — Like Amazon and Apple

Skift Blog

Skift Take: No, Brian Chesky isn't necessarily talking about launching flights on Airbnb when he refers to becoming a "cross-vertical company." Google Flights, relax.

Travel 308

More Trending

article thumbnail

Thompson Houston Opens as a Sophisticated Urban Destination in the Heart of Houston

Hospitality Net

Marking the Thompson Hotels brand’s fourth property in Texas, the highly anticipated luxury lifestyle hotel is now open and welcoming guests to Houston’s historic Fourth Ward.

Hotels 270
article thumbnail

Crystalbrook to enter fast-growing Adelaide market with $130 million new-build hotel

Hotel Management

Crystalbrook Collection is set to expand into the South Australia market following the signing of a AU$130 million new-build hotel in Adelaide’s CBD with local property developer, Samaras Group. The 200-room Crystalbrook Sam, slated to open in 2026, will be located at 15 Halifax Street, in the heart of the CBD, and is intended to serve as a “highly unique, upscale hospitality” offering.

Market 278
article thumbnail

Did Airbnb Just End the Supply Debate? It Now Claims 7.7 Million Listings

Skift Blog

Skift Take: Some hosts left Airbnb during the early part of the pandemic because they lost their incomes and were angry about refund policies. Airbnb's host and listing' numbers show it has turned a corner for now.

Travel 313
article thumbnail

Principal–Agent Relationships: Examining a Hotelier’s Liability for the Acts of Its External Service Providers

Lodging

Hotel companies sometimes hire independent entities—persons or firms—to provide certain guest services. In most such cases, the laws of agency are in play: the hotel is the principal that empowers someone else (an agent) to act on its behalf and controls the methods used by the agent to carry out delegated tasks. Whether expressed through contract or implied through actions, the principal’s relationship to the agent creates a fiduciary relationship between the parties that requires the […]

Services 292
article thumbnail

Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

article thumbnail

360-Key Dual Branded Radisson Planned for Phnom Penh, Cambodia

Hospitality Net

Radisson Hotel Group will make its debut in Cambodia following the signing of a landmark agreement with Prince Real Estate Group to operate two brand-new properties in the country’s fast-growing city, Phnom Penh.

article thumbnail

‘Soft’ Lunar New Year amid slow China recovery, ATEC reports

Hotel Management

Lunar New Year has failed to lure high numbers of visitors from China to Australia with the Australian Tourism Export Council (ATEC) reporting a slower than expected recovery. In what is traditionally a peak period for visitation, forward bookings and revenues are significantly down, compared to 2019 levels, while length of stay remains steady, according to ATEC’s recent member survey.

Travel 264
article thumbnail

Announcing the Inaugural Skift Data + AI Summit: New York City in June

Skift Blog

Skift Take: This new event will bring together visionaries, CTOs, CIOs, and leaders driving change within travel to discuss how AI will unlock new value for consumers in travel and to showcase the work leaders are doing to create that future.

Consumer 311
article thumbnail

Raines Takes Growth to Next Level After 35 Years of Operating

Lodging

You can’t succeed and thrive for 35 years and multiple generations without learning to pivot and adapt to change, and Raines has certainly done that. But for the longtime hospitality company, there has been one constant, and that is putting people first. It’s that philosophy that has been a core tenet of the integrated Florence, South Carolina-based development, management, and investment company and has helped it steadily expand its portfolio of Southeastern properties.

article thumbnail

A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

article thumbnail

Select Registry Adds 22 Lodging Properties To Its Portfolio

Hospitality Net

Since 1972, Select Registry has curated a portfolio of quality-assured and handpicked properties representing the gold standard in craft hospitality. 22 properties were welcomed into membership in 2023. These 22 new members represent independent properties across the U.S. from 14 different states and one new member in Canada.

article thumbnail

Sofitel Sydney Wentworth seeks to reinvent hotel dining through latest culinary partnership

Hotel Management

Sofitel Sydney Wentworth is set to introduce a four-venue food and beverage offering, in partnership with House Made Hospitality, that aims to raise the standard of hotel dining. Featuring two restaurants and two bars, offering a variety of unique experiences, the new culinary experience aims to draw the “Our ambition is to set a new standard for Australia’s hotel dining scene by offering a world-class variety of venues all located in the one luxury destination,” said Sofitel Sydney Wentworth Ge

Dining 264
article thumbnail

Air Canada Ordered to Pay for Its Chatbot’s False Info

Skift Blog

Skift Take: The AI that powers the latest chatbot craze is still in the experimental phase, but not everyone knows that. This example brings into question whether companies should be more cautious about experimenting with unreliable tech.

301
301
article thumbnail

Spying Opportunity: Born With the “Hospitality Gene,” Expotel President Mike Nixon Has Developed a Multifaceted Career

Lodging

As a college student, Expotel Hospitality President and Chief Development Officer Michael Nixon was considering different careers—medicine, law, and especially, espionage—while working summers at a hotel. Describing his journey from his college days, he told LODGING, “I had majored in the Russian language and minored in international affairs, with thoughts of joining the CIA or the NSA, that is, until I factored in the starting salary.

article thumbnail

Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

article thumbnail

Signing of Ramada by Wyndham Chennai, Potheri

Hospitality Net

SRM Group, a Group is known for its formidable foray into the multi-vertical enterprise, has made its presence in the fields of Education, Healthcare, Cement Industry, Media, Hospitality, and Transport across the country, today announced the signing of Ramada by Wyndham Chennai, Potheri under a franchise agreement with Wyndham Hotels & Resorts.

Resorts 266
article thumbnail

Doma brings Little National to Newcastle as ‘affordable luxury’ gains momentum

Hotel Management

Canberra property group Doma is set to introduce its third Little National property this April with the opening of a 181-room hotel in Newcastle. Located at 44 Honeysuckle Drive, within Newcastle’s waterfront commercial and entertainment precinct, the hotel is located a short walk from the city’s Transport Interchange. “We’re thrilled to be bringing a Little National Hotel to Newcastle,” said Doma Managing Director, Jure Domazet.

article thumbnail

Tripadvisor Expects First Profits for Viator and TheFork As Potential Sale Looms

Skift Blog

Skift Take: A potential buyer could decide to break up Tripadvisor's parts, including Viator, TheFork, and metasearch, under the theory that the parts are worth more than the whole.

Sales 299
article thumbnail

Marcus Hotels & Resorts Agrees to Jointly Acquire Loews Minneapolis Hotel

Lodging

MILWAUKEE—Marcus Hotels & Resorts announced that it has reached an agreement to jointly acquire the Loews Minneapolis Hotel with Hempel Real Estate and Robinson Park Investments. The terms of the agreement were not disclosed and are subject to the satisfaction of certain standard closing conditions. Upon closing, Marcus Hotels & Resorts will assume hotel management, which will be rebranded under another major global hotel system.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

Hampton Inn & Suites Jackson Unveils Renovations

Hospitality Net

Hampton Inn & Suites Jackson proudly announces the completion of its extensive renovation project, ushering in a new chapter of modern comfort for guests. With meticulous attention to detail and a commitment to exceeding expectations, the newly transformed hotel, conveniently located off I-40, promises an unparalleled experience for visitors to Jackson, TN, and beyond.

Hotels 263
article thumbnail

Achieving Sales Team Excellence – No Micro Managing!

Anthony Cole Training

Most organizations and sales managers think of accountability or performance management as “micro-managing.” Jim Collins has been quoted as saying “There is no such thing as 'micro-managing.' There is either managing or not managing.” There is a lot that a manager must bring to the table to be effective at setting standards and gaining accountability with their team.

Sales 219
article thumbnail

Ask Skift: Why Are Destinations Adding Tourist Taxes?

Skift Blog

Skift Take: Destinations worldwide are increasingly introducing tourist taxes to generate revenue, and we explain why those fees are becoming more common.

Revenue 316
article thumbnail

Beyond the TV: Hotel In-Room Entertainment and Tech Amenities Have Evolved

Lodging

To make their guests “feel at home,” hotels have had to continually update the entertainment offerings in their guestrooms to match the amenities purchased for home use. Radios were first introduced at the Boston Park Plaza Hotel in 1927, followed by the offering of televisions at the Roosevelt Hilton in New York City in 1947. In the 1960s, hotels and motels began to proudly promote the advent of color televisions, and during the 1970s, hotels […] The post Beyond the TV: Hotel In-Room Ente

Motels 274
article thumbnail

Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

article thumbnail

Maestro PMS All-In-One Solution Provider Unveils 2024 Tech Roadmap Featuring AI Chatbots, AI Booking Engine, Embedded Payments and More

Hospitality Net

Hotel technology remains an investment priority this year, with a nod to solutions that help drive guest and employee loyalty. According to the 2024 Lodging Technology Study, 100% of survey respondents (hotel professionals representing more than 10,000 properties worldwide, including luxury, upscale, midscale, and economy brands) say their IT budgets will increase or hold steady this year.

Resorts 262
article thumbnail

Revolutionising hospitality: Australia’s approach

Hotel Management

This school is revolutionising hospitality. By Dr Anita Manfreda, Blue Mountains International Hotel Management School Senior Lecturer and Researcher Blue Mountains International Hotel Management School is redefining hospitality education with a distinct Australian touch. At the Blue Mountains International Hotel Management School (BMIHMS) , part of Torrens University Australia, a revolution is underway.

article thumbnail

Marriott and Hilton: 12 Takeaways From Their Annual Reports

Skift Blog

Skift Take: A dozen things jumped out at Skift when looking at Marriott and Hilton's annual financial filings. Points range from the performance of their loyalty programs to how they're taking market share.

article thumbnail

The Ritz-Carlton Dallas, Las Colinas Undergoes Renovation

Lodging

The Ritz-Carlton Dallas, Las Colinas, opened its doors on Jan. 23, 2024, becoming the newest addition to The Ritz-Carlton’s collection of over 110 hotels and resorts. The property has a 38-year-old legacy in the Dallas area and is undergoing a substantial $55 million renovation following its acquisition in 2022 through a joint venture between Trinity Investments and Partners Group.

Resorts 176
article thumbnail

ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.