Sat.Feb 10, 2024 - Fri.Feb 16, 2024

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Exclusive: hoteliers reveal impact of Taylor tourism as Swiftsteria takes hold

Hotel Management

Hotels across Melbourne and Sydney are feeling the star power of global music icon Taylor Swift as fans flock from all over to attend the sold-out Eras Tour concerts, taking place over the next two weekends. Accor Pacific Chief Operating Officer PME, Adrian Williams, told HM there has been an unprecedented level of interest in Accor hotels and its loyalty programme ALL – Accor Live Limitless since the concerts were first announced – and not just in these two cities.

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Ex-Google Marketer Takes Tourism Ireland’s Top Job

Skift Blog

Skift Take: Google is a key pillar in destination marketing. So it's interesting that Ireland tapped one of the tech giant's execs to be the new leader of its tourism strategy.

Tourism 329
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Achieving Sales Team Excellence – No Micro Managing!

Anthony Cole Training

Most organizations and sales managers think of accountability or performance management as “micro-managing.” Jim Collins has been quoted as saying “There is no such thing as 'micro-managing.' There is either managing or not managing.” There is a lot that a manager must bring to the table to be effective at setting standards and gaining accountability with their team.

Sales 303
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5 Tech Trends Shaping the Future of Hospitality in 2024

Lodging

In 2023, rising international travel and nationwide workforce restoration resulted in a boost for the hospitality industry. Despite these positive strides, the landscape is not without challenges, as inflation and various economic hurdles have prompted travelers to curtail their discretionary spending. In response to these evolving dynamics, hotels are poised to continue their adoption of cloud technology and AI innovations that aim to enhance the guest experience throughout the rest of 2024.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Exclusive: EVT signs Sydney ‘icons’ The Old Clare and Harbour Rocks Hotel

Hotel Management

EVT Hotels and Resorts has signed a deal with Invictus Developments to manage The Old Clare Hotel in Chippendale and Harbour Rocks Hotel in Sydney, under a new brand to be launched within the Independent Collection by EVT (ICbE) later this year. Announcing the partnership exclusively to HM , EVT revealed that there are plans to extend the partnership further, with experienced hospitality leader and former QT Canberra GM, Joel Gordon, appointed to oversee the multi-hotel collection as Group Gener

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Ask Skift: Why Are Destinations Adding Tourist Taxes?

Skift Blog

Skift Take: Destinations worldwide are increasingly introducing tourist taxes to generate revenue, and we explain why those fees are becoming more common.

Revenue 326

More Trending

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Set Up for Sales Success: Best Practices to Make the Most of the Return of Group Business

Lodging

Even for properties that are not “convention hotels” per say, group business can be a key part of their clientele. Executive retreats, board meetings, training sessions, incentive programs, and a variety of other corporate and association gatherings can find a home in hotels of all sizes, bringing revenue from room nights, F&B, meeting venue rental, and more.

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Fresh look: inside The Sebel Sydney Martin Place

Hotel Management

The Sebel Sydney Martin Place has completed a multi-million-dollar refurbishment, revealing a boutique-style experience that brings together heritage and cosmopolitan elements. A partnership between Accor and Salter Brothers, the 86-room hotel on Philip Street has been transformed with a fresh interior by Stack Studio, centred around style, comfort and convenience.

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Carl Icahn Bet on a Struggling TWA in the 1980s. Now He’s Trying Again With JetBlue. 

Skift Blog

Skift Take: Icahn’s stake in JetBlue now makes him the third-largest investor in the airline.

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How to do Unhinged Marketing the Right (and the Wrong) Way

Social Hospitality

In the race for customer attention, companies try lots of things. Have you heard of unhinged marketing? Brands use this disruptive and unconventional approach to grab peoples’ attention and stand out amongst competitors. But it’s more than just a strategy; it’s a rebellious move where you ditch the rulebook to grab customer attention.

Market 130
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Raines Takes Growth to Next Level After 35 Years of Operating

Lodging

You can’t succeed and thrive for 35 years and multiple generations without learning to pivot and adapt to change, and Raines has certainly done that. But for the longtime hospitality company, there has been one constant, and that is putting people first. It’s that philosophy that has been a core tenet of the integrated Florence, South Carolina-based development, management, and investment company and has helped it steadily expand its portfolio of Southeastern properties.

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Exclusive: EVT brings budget accommodation brand Lylo to Australia

Hotel Management

EVT is bringing its budget lifestyle brand Lylo to Australian shores with the launch of a property in Brisbane’s Fortitude Valley this April. Following the opening of three locations in New Zealand – in Auckland, Christchurch, and Queenstown – Lylo’s Queensland property will showcase its design-led, social accommodation experience to cost-conscious travellers in Australia.

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Did Airbnb Just End the Supply Debate? It Now Claims 7.7 Million Listings

Skift Blog

Skift Take: Some hosts left Airbnb during the early part of the pandemic because they lost their incomes and were angry about refund policies. Airbnb's host and listing' numbers show it has turned a corner for now.

Travel 322
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Attention, Wonderful Subscribers! Calling On All My Amazing Readers! I Have an Ask of You!

Hotel Financial Coach Blog

Attention, Wonderful Subscribers! Calling On All My Amazing Readers! I Have an Ask of You! I’m immensely grateful for the overwhelming support “The Prosperous Hotelier” has received! Your encouragement fuels my passion for sharing insights in the hospitality industry. If you’ve grabbed a copy of the book, would you kindly share a selfie of you […] The post Attention, Wonderful Subscribers!

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Spying Opportunity: Born With the “Hospitality Gene,” Expotel President Mike Nixon Has Developed a Multifaceted Career

Lodging

As a college student, Expotel Hospitality President and Chief Development Officer Michael Nixon was considering different careers—medicine, law, and especially, espionage—while working summers at a hotel. Describing his journey from his college days, he told LODGING, “I had majored in the Russian language and minored in international affairs, with thoughts of joining the CIA or the NSA, that is, until I factored in the starting salary.

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Crystalbrook to enter fast-growing Adelaide market with $130 million new-build hotel

Hotel Management

Crystalbrook Collection is set to expand into the South Australia market following the signing of a AU$130 million new-build hotel in Adelaide’s CBD with local property developer, Samaras Group. The 200-room Crystalbrook Sam, slated to open in 2026, will be located at 15 Halifax Street, in the heart of the CBD, and is intended to serve as a “highly unique, upscale hospitality” offering.

Market 278
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Airbnb Agrees To Collect and Pay Tourist Taxes in Italy

Skift Blog

Skift Take: This collection and remittance is separate from Airbnb’s tax settlement of $620 million with Italy in December 2023.

Tourism 321
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Sustainable strategies to enhance staff retention in hospitality

eHotelier

Creating a culture and building a strong people foundation in an organization can assist in developing an industry reputation that drives applicants to want to work for the employer and, as significantly, to maintain an internal community within a company that incentivizes and persuades employees not to leave.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Principal–Agent Relationships: Examining a Hotelier’s Liability for the Acts of Its External Service Providers

Lodging

Hotel companies sometimes hire independent entities—persons or firms—to provide certain guest services. In most such cases, the laws of agency are in play: the hotel is the principal that empowers someone else (an agent) to act on its behalf and controls the methods used by the agent to carry out delegated tasks. Whether expressed through contract or implied through actions, the principal’s relationship to the agent creates a fiduciary relationship between the parties that requires the […]

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‘Soft’ Lunar New Year amid slow China recovery, ATEC reports

Hotel Management

Lunar New Year has failed to lure high numbers of visitors from China to Australia with the Australian Tourism Export Council (ATEC) reporting a slower than expected recovery. In what is traditionally a peak period for visitation, forward bookings and revenues are significantly down, compared to 2019 levels, while length of stay remains steady, according to ATEC’s recent member survey.

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Announcing the Inaugural Skift Data + AI Summit: New York City in June

Skift Blog

Skift Take: This new event will bring together visionaries, CTOs, CIOs, and leaders driving change within travel to discuss how AI will unlock new value for consumers in travel and to showcase the work leaders are doing to create that future.

Consumer 318
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Proactively ensuring regulatory compliance for hotel managers

eHotelier

By prioritising compliance, we uphold guest safety, mitigate risks, protect our hotel's reputation, and contribute to environmental sustainability. Compliance also ensures a fair and inclusive workplace, strengthens our legal and professional standing, and fosters a culture of excellence and trust within our organisation.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Marcus Hotels & Resorts Agrees to Jointly Acquire Loews Minneapolis Hotel

Lodging

MILWAUKEE—Marcus Hotels & Resorts announced that it has reached an agreement to jointly acquire the Loews Minneapolis Hotel with Hempel Real Estate and Robinson Park Investments. The terms of the agreement were not disclosed and are subject to the satisfaction of certain standard closing conditions. Upon closing, Marcus Hotels & Resorts will assume hotel management, which will be rebranded under another major global hotel system.

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Sofitel Sydney Wentworth seeks to reinvent hotel dining through latest culinary partnership

Hotel Management

Sofitel Sydney Wentworth is set to introduce a four-venue food and beverage offering, in partnership with House Made Hospitality, that aims to raise the standard of hotel dining. Featuring two restaurants and two bars, offering a variety of unique experiences, the new culinary experience aims to draw the “Our ambition is to set a new standard for Australia’s hotel dining scene by offering a world-class variety of venues all located in the one luxury destination,” said Sofitel Sydney Wentworth Ge

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Airbnb and AI: Brian Chesky Sees New Verticals — Like Amazon and Apple

Skift Blog

Skift Take: No, Brian Chesky isn't necessarily talking about launching flights on Airbnb when he refers to becoming a "cross-vertical company." Google Flights, relax.

Travel 318
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How an Italian Hotel Doubled Revenue by Cracking Tripadvisor’s Top 10

Refine

Today's hoteliers want to increase their online bookings and revise corporate rates to a profitable market rate. Revenue management is a proven path to get there. This small hotel partnered with a revenue team and succeeded in doubling its revenue in two years and breaking into Tripadvisor's Top 10. Here's how. Revenue Management Boosts Online The post How an Italian Hotel Doubled Revenue by Cracking Tripadvisor’s Top 10 appeared first on Revfine.com.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Beyond the TV: Hotel In-Room Entertainment and Tech Amenities Have Evolved

Lodging

To make their guests “feel at home,” hotels have had to continually update the entertainment offerings in their guestrooms to match the amenities purchased for home use. Radios were first introduced at the Boston Park Plaza Hotel in 1927, followed by the offering of televisions at the Roosevelt Hilton in New York City in 1947. In the 1960s, hotels and motels began to proudly promote the advent of color televisions, and during the 1970s, hotels […] The post Beyond the TV: Hotel In-Room Ente

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Doma brings Little National to Newcastle as ‘affordable luxury’ gains momentum

Hotel Management

Canberra property group Doma is set to introduce its third Little National property this April with the opening of a 181-room hotel in Newcastle. Located at 44 Honeysuckle Drive, within Newcastle’s waterfront commercial and entertainment precinct, the hotel is located a short walk from the city’s Transport Interchange. “We’re thrilled to be bringing a Little National Hotel to Newcastle,” said Doma Managing Director, Jure Domazet.

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Miami Is Set Up For a Surge in Airbnbs

Skift Blog

Skift Take: The increase in the past four years is more than what was seen in the 30 years leading up to 2020.

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Best Practices for GDS Optimisation in Hotel Distribution Strategy

Refine

Question for Our Hotel Marketing Expert Panel What is your advice for using GDS as part of a hotel's overall distribution strategy? What tips or best practices can you share for getting the most out of your GDS? (Question from Nicole Sideris) Our Marketing Expert Panel Tamie Matthews The post Best Practices for GDS Optimisation in Hotel Distribution Strategy appeared first on Revfine.com.

Marketing 116
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i