Sat.Oct 28, 2023 - Fri.Nov 03, 2023

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Deloitte: Holiday travel is cleared for takeoff

Hotel Business

Americans are ready to travel for the holidays. For the third consecutive year, Deloitte explores travel intent ahead of the pivotal holiday season and the overall impact on the travel industry. According to this year’s report, “ 2023 Deloitte Holiday Travel Survey, ” concerns about health and travel delays are diminished as consumers across income groups map out trips to make this holiday season a memorable one.

Travel 116
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The Extended-Stay Segment Reaches New Heights

Lodging

Commonly referred to by many as the ‘darling’ of the hotel industry in recent years, the extended-stay segment has risen to new heights on the strength of widespread growth and stellar performance outpacing all other chain scales. Demand continues to grow at unprecedented levels for the segment, which was established some 30 years ago and has upped the ante for both large brand companies and owner/operators looking for increased profitability.

Scale 338
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American Airlines CEO Seeks to Boost Revenue and Enhance Loyalty Program

Skift Blog

Skift Take: American Airlines's top boss says the company is right to focus on underserved U.S. small cities and key international markets through its airline alliance. The airline is also considering enhancements to its frequent flyer program.

Revenue 281
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Kimpton Margot Sydney opens largest open-air rooftop bar in the city

Hotel Management

Kimpton Margot Sydney is gearing up for a busy summer service with the long-awaited opening of its Level 7 rooftop bar. Reportedly the largest open-air rooftop bar in Sydney, Harper Rooftop Bar on Level 7 has capacity for up to 180 people and will present live music as well as wellness and lifestyle-centred events. Designed by Five Foot One Design, Harper features contemporary beach-club interiors, bright yellow booths, a pastel pink mosaic bar, movable drink stations, leafy greenery as well as

Events 279
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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WTTC Announces Major Speakers for its 23rd Global Summit in Rwanda

Hospitality Net

The World Travel & Tourism Council (WTTC) gears up for its stellar 23rd Global Summit in Kigali this week (1-3 Nov), with Ivorian footballing legend Didier Drogba set to take to the stage.

Tourism 230
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Cornell Hotel Society Announces Hall of Fame Honorees

Lodging

ITHACA, New York—The Cornell Hotel Society Hall of Fame Nomination/Selection Committee announced the 2023 honorees to enter the Cornell Hotelie Hall of Fame. The honorees will be celebrated during Hotelie Super Sunday on November 12, 2023, at The Pierre in New York City. The Hall of Fame inductees for 2023 are: Additionally, Karim Abouelnaga ’13 has been selected to receive this year’s Rising Star award, recognizing early Hotelie successes.

Hotels 299

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Pacific Hotels sells Coral Cay Mackay to Queensland hotel group

Hotel Management

Pacific Hotels has sold the recently refurbished 4-star Coral Cay Mackay resort to a private Queensland-based hotel group. Situated on 9,148sqm of land on Nebo Road, the resort features 82 guest rooms and apartments, Coral Cay Bar and Grill, meeting and conference amenities, swimming pool, gymnasium, sauna and outdoor guest parking. The sale, which was negotiated by CBRE Hotels’ Wayne Bunz and Hayley Manvell, drew the interest of owner operators, hotel investment funds and high net worth individ

Motels 278
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MITSIS Group Launches A New Brand Identity

Hospitality Net

Mitsis Group, Greece’s largest privately-owned hotel chain, is proudly launching its new brand identity, marking a significant milestone in its history. With a steadfast commitment to reinventing the travel experience, offering beyond all-inclusive services and an unwavering dedication to exceeding guest expectations, MITSIS is set to redefine modern luxury and hospitality.

Branding 228
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Saira Hospitality CEO on Training Hotel Workers via Pop-Up Schools

Lodging

A worldwide program that has thus far trained workers primarily from outside the United States to serve the hospitality industry was actually born here. As Saira Hospitality Founder and CEO Harsha L’Acqua told LODGING, her nonprofit that partners with hotels to create pop-up schools to train local communities for a career in hospitality grew out of her winning entrepreneurship competition entry when she was a graduate student at the Cornell Hotel School.

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Southwest Airlines Eyes Flying to DFW Airport 

Skift Blog

Skift Take: Being able to fly to and from Dallas-Forth Worth International Airport would be a tremendous boost for Southwest, especially as it's in a hurry to expand its presence in the booming region.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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‘An incredible journey’: Uday Rao’s enduring love affair with Four Seasons

Hotel Management

On August 19, 1991, Uday Rao started his hotel career as an overnight receptionist at a Four Seasons hotel in Chicago. “I walked into that hotel and said, ‘One day, I want to be a GM with this company’,” Rao told HM. “Thirty-two years later, I’m here at Four Seasons Hotel Sydney as General Manager.” Rao joined the Sydney hotel in May 2022, moving from Bali, where he had spent 10 years managing two Four Seasons resorts there.

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Cambria Hotels Furthers Nationwide Expansion with Openings in Sought-After Markets

Hospitality Net

Choice Hotels International, Inc. (NYSE: CHH), the challenger in the upscale segment, continues its growth, opening two Cambria Hotels in popular destinations this past October, and breaking ground on two others. The newly opened properties, located in Austin, TX, and Lake Placid, NY, join a collection of more than 60 open Cambria Hotels located around the country and an upscale portfolio of eight brands, including Radisson Blu, the Ascend Hotel Collection, Radisson and Radisson Individuals with

Market 219
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Lodging Econometrics: Dallas Continues to Lead the U.S. Construction Pipeline

Lodging

PORTSMOUTH, New Hampshire—As seen in the third quarter United States Construction Pipeline Trend Report from Lodging Econometrics (LE), the top five markets with the largest hotel construction pipelines by projects in Q3 2023 were led by Dallas with an all-time high of 189 projects/21,840 rooms; followed by Atlanta with 140 projects/17,775 rooms; Nashville with 122 projects/16,046 rooms; Phoenix with 119 projects/16,455 rooms, and the Inland Empire, with 117 projects/11,784 rooms.

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How Indians are Traveling During the Festive Season: India Report

Skift Blog

Skift Take: Indians are increasingly prioritizing travel experiences and the long holiday during the festive season is incentive enough to satiate that wanderlust.

Travel 273
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Exclusive: Quest doubles down on accessibility to better service Australia’s fastest growing travel sector

Hotel Management

Quest Apartment Hotels is on a mission to make its hotels more accessible for people with disability, through a strategic partnership with Accessible Accommodation. As the first major accommodation operator to engage with the national accessibility body, Quest is tapping into the fastest growing travel sector in the country, with people with disability equating to AU$3.3 billion (17%) of Australia’s total tourism revenue, according to research published by Accessible Accommodation and Spinal Cor

Services 264
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Mews adds Expedia Group to its collection of direct OTA integrations

Hospitality Net

Mews, the industry-leading hospitality cloud, has released a bespoke integration to Expedia Group that allows properties to connect the leading Online Travel Agencies (OTA) directly to Mews PMS.

OTA 212
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An Inside Look at Loyalty

Lodging

iSeatz’s Andy Hermo discusses the findings of his company’s 2023 Hospitality Rewards Report Exactly how important are loyalty programs as a vehicle for promoting, well, loyalty, and ultimately beefing up hoteliers’ bottom lines? That was the gist of what LODGING asked Andy Hermo, chief commercial officer at loyalty technology company iSeatz. In response, Hermo, who leads the development and implementation of the iSeatz commercial strategy to drive enterprise growth, profitability, and improve cu

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Sortis Deal to Buy Ace Hotels Collapses

Skift Blog

Skift Take: Given a string of bad luck events, it can seem like Ace Hotels in a jinxed brand. But any visit to its properties in New York, New Orleans, or Los Angeles to feel the electric vibe is a reminder that it can be salvaged.

Events 261
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Singapore-based Invictus Developments purchases The Old Clare Hotel in $61.8 million deal

Hotel Management

Sydney’s The Old Clare Hotel will be under new management in 2024 following the AU$61.8 million purchase of the historic hotel by Singapore-based Invictus Developments. The 69-room boutique hotel, which spans two buildings in Chippendale, includes hatted restaurant, Longshore, The Clare Bar, rooftop bar and swimming pool, as well as event spaces and meeting rooms.

Tourism 264
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UrVenue Adds Director of Partnerships Position with the Hiring of Nicole Navitsky

Hospitality Net

To support its rapid growth and streamline integrations among the vendor community, UrVenue has hired Nicole Navitsky as Director of Partnerships. In this newly created position, Navitsky is responsible for driving sustainable growth and ensuring that UrVenue – pioneer of the hospitality industry’s first official Property Experience Management System (PXMS) – delivers an exceptional product for its hotel customers and technology partners.

Hiring 207
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How AI and LLMs Will Shape Future Hotel Revenue Strategies

Lodging

It’s fair to say many are curious about the latest developments in artificial intelligence (AI) regarding large language models (LLMs) such as ChatGPT. Who hasn’t asked ChatGPT to formulate an email, sales pitch, or social media message, or just had fun asking it to write something in the tone of voice of Mickey Mouse? What’s important to contemplate is the role natural language can and will have on enterprise-level technology solutions, and how they can […] The post How AI and LLMs Will S

Revenue 263
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JetBlue Took a Beating During the Third Quarter

Skift Blog

Skift Take: Despite the company's difficult third quarter, JetBlue executives have reason for optimism — especially with business and international travel making progress in their recoveries.

Business 258
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Key appointments: Rydges, Club Wyndham and more

Hotel Management

Rydges General Manager appointed in Brisbane Rydges South Bank Brisbane has welcomed the return of Scott Wright who has taken up the position of General Manager, 12 years after he first joining the hotel. Wright began his EVT career at the Rydges South Bank in 2011 as Director Rooms and has remained with the operator since, working at Rydges Queenstown for a short time before he was appointed General Manager of Rydges Fortitude Valley in 2018.

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IHCL Announces Financial Results for Q2 FY 2023-24 - Marking Six Consecutive Quarters of Record Performance

Hospitality Net

The Indian Hotels Company Limited (IHCL), India’s largest hospitality company, reported its consolidated financials for the second quarter ending September 30th, 2023.

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How Coaching Drives Sales Growth

Anthony Cole Training

We know that salespeople reporting to a manager with strong coaching skills tend to have 28% more close-able late-stage opportunities. This is from the deep data warehouse of Objective Management Group, our partner and the pioneer of the sales assessment. Unfortunately, we also know that less than 10% of sales managers are considered highly effective at this critical role of coaching.

Sales 177
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United Airlines Confident Strong International Travel Demand Will Stick Around

Skift Blog

Skift Take: United is betting a lot of money that costly long-haul, international flying is the place to grow and turn profits this decade.

Travel 293
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Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

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CoStar: U.S. Hotel Performance Decreases, Shows Positive Comparisons

Lodging

WASHINGTON—U.S. hotel performance decreased from the previous week but showed positive year-over-year comparisons, according to CoStar’s latest data through Oct. 28, 2023. U.S. Hotel Performance October 22-28, 2023 Percentage change from comparable week in 2022Occupancy: 66.0 percent (up 0.7 percent)ADR: $160.89 (up 3.9 percent)RevPAR: $106.16 (up 4.6 percent) Among the Top 25 Markets, Minneapolis saw the largest year-over-year lift in occupancy (up 12.7 percent to 64.5 percent).

Occupancy 182
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Parks Hospitality Holdings Acquires Boston Park Plaza

Hospitality Net

In a move signaling its U.S. market expansion strategy, Parks Hospitality Holdings (PHH), a leading hospitality developer and hotel owner, today confirmed the acquisition of the strategically positioned Boston Park Plaza. Located at 50 Park Plaza in Boston’s central Back Bay neighborhood, the 1,060-key property will see the property transition to Hilton Boston Park Plaza as part of a post-acquisition rebranding initiative.

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Cathay Pacific increases Sydney from Hong Kong to four flights per day

Hotel Management

Cathay Pacific has boosted boosted services between Sydney and Hong Kong, upping the flight schedule to four times per day for the first time since early 2020. Cathay Pacific Regional General Manager of Southwest Pacific, Frosti Lau, said the carrier is boosting capacity to meet the rising demand for international travel. “We’re thrilled to resume pre-pandemic frequency of passenger flights between Sydney and Hong Kong,” he said. “We have a longstanding commitment to the Sydney marke

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Paul Singer’s Elliott Management Bets on Hotels as Part of $372 Million Deal

Skift Blog

Skift Take: An investment vehicle backed by Elliott Management has invested in hotels, following similar moves by other big-money firms. Fun fact: The $370 million deal coincides with the acquisition of U2's The Clarence Hotel.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.