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It’s interesting to note that the hospitality industry has the lowest customer retention rates when compared to other industries. Customer retention is an important component of any business’s success and growth, and low retention rates in the hospitality industry can negatively affect revenue and profitability. Keep reading to discover why customer retention is so crucial […] The post How to Combat Low Customer Retention in Hospitality appeared first on Are Morch, Digital Tran
Skift Take: Even Tripadvisor would agree that the sum of its parts is likely worth more the the whole. That's what a potential buyer is likely thinking.
Most sales managers spend less than 10% of their time on coaching, and only one third of managers actually coach their people on a weekly basis. Yet, the Coaching Competency is the most critical part of a sales manager's responsibilities; it is also the most difficult skill set to learn and master. There are many reasons for this, but among them are: the managers themselves were not coached or they had a bad experience with coaching; they were elevated to a team lead or manager position based on
What initially inspired you to get into the hospitality business? I was born with a love of travel and hotels, but it was really my grandmother who instilled in me a deep appreciation for beautiful and special places around the world. My father was also hugely influential in my interest in hotels as real estate and creative problem solving. Who were some of your mentors or role models, male or female, and what were their most […] The post Meeting With Success appeared first on LODGING Maga
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Each year, International Women’s Day raises a variety of conversations about gender equity. In 2024, the focus is on inclusivity, with the theme ‘Inspire Inclusion’ looking at ways to combat bias, stereotypes, and discrimination in the quest for a gender equal world. Here, women in hotels, from a variety of cultural and career backgrounds, share their experiences of inclusion in the industry, and the ways in which they are committed to a more diverse future.
Skift Take: Visa-free entry policies have long been recognized as potent tools for bolstering tourism numbers. China not only acknowledges the potential of this strategy, but is also keen to translate this into tangible results.
Virtual experiences, interactive content, sustainability stories, and user-generated content are reshaping the way hotels connect with their audiences.
Virtual experiences, interactive content, sustainability stories, and user-generated content are reshaping the way hotels connect with their audiences.
CHICAGO—Hyatt Hotels Corporation announced a collaboration between the Hyatt Regency brand and Future, a personal training platform that connects users with a fitness coach to create customized virtual workouts. Launching at 26 Hyatt Regency hotels and resorts in the United States, the collaboration includes workouts developed by Future trainers that are customized for each hotel and resort’s fitness center and equipment.
Radisson Hotel Group is set introduce its Radisson Red brand to Auckland next year in the form of a purpose-built 322-key hotel in the CBD. Owned by prominent developer Stonewood Group, Radisson Red Auckland will form part of a mixed-use commercial development on Queen Street. Known for its stylish spaces with standout designs, Radisson Red is expected to bring a modern lifestyle experience that draws inspiration from the surrounding arts and entertainment venues.
Hotel Designs VIP arrivals: hottest hotel openings in March 2024 VIP arrivals: hottest hotel openings in March 2024 Hotel Designs new Editor Sophie Harper takes a look at some of this month’s hottest hotel arrivals… 2024 is fast becoming one of our most anticipated years for hotel openings across the globe. With expansion and development gathering pace and showing no sign of slowing down anytime soon, there are a number of exciting markers with several shiny-new hospitality brands breaking into
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
What initially inspired you to get into the hospitality business? Hilton is an iconic brand and the vitality, complexity, and community surrounding hospitality are unique to this industry and continue to inspire me. Now that I am in hospitality, the team members, owners, and suppliers—the community I have the pleasure of working with—are why I will probably never leave this business!
The countdown is on to the 2024 Asia Pacific Hotel Industry Conference and Exhibition (AHICE) – the hotel event where deals get done – with a number of new program items just announced. Over the course of three days – commencing with Design Inn and the Future Leaders Forum at SkyCity Adelaide on April 30, followed by AHICE at the Adelaide Oval on May 1-2 – delegates can expect insightful panel sessions, keynotes, Q&As and presentations, ample networking opportunities and innovative exhibitor
Skift Take: TikTok has become an influential force in travel discovery. Selling travel more directly would make it formidable. In the meantime, experiments with horizontal-format video and its new protections for children are intriguing.
This article seeks to delve into the strategies and mindsets that will empower hotel managers to redefine industry standards, cultivate exceptional teams, and achieve unparalleled success.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
What initially inspired you to get into the hospitality business? My mother, Janine Goodin, was a catering manager for a full-service hotel. I was fortunate to be able to join my mother and her team on sales calls and MOD (manager on duty) shifts as a teenager. My experiences during those moments allowed me to see a future in the industry. Who were some of your mentors or role models, male or female, and what […] The post Pushing Through Boundaries appeared first on LODGING Magazine.
Each year, International Women’s Day raises a variety of conversations about gender equity. In 2024, the focus is on inclusivity, with the theme ‘Inspire Inclusion’ looking at ways to combat bias, stereotypes, and discrimination in the quest for a gender equal world. Here, Accor Chief Operating Officer Premium, Midscale, Economy for MEA APAC, Kerry Healy, discusses how the hotel industry can better embrace inclusivity for both guests and teams.
Skift Take: Solo travel has grown enormously in popularity in recent years, so here's a look at the factors driving its boom as well as what solo travelers are interested in.
By addressing technological gaps and adopting a guest-centric approach, hotels can unlock the full potential of vouchers, transforming them from a missed opportunity into a dynamic tool for growth and guest satisfaction.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
What initially inspired you to get into the hospitality business? I worked my way through college and early in my career to supplement income within the restaurant industry. A few years post college, I landed an entry-level development role with a major brand company and have been in that space ever since. In my foundational roles within hotel development, I gained first-hand exposure to hotel owners’ entrepreneurial mindsets.
Each year, International Women’s Day raises a variety of conversations about gender equity. In 2024, the focus is on inclusivity, with the theme ‘Inspire Inclusion’ looking at ways to combat bias, stereotypes, and discrimination in the quest for a gender equal world. Here, Crowne Plaza Hobart Human Resources Coordinator, Sally Whyte, recounts her experiences of inclusivity in the hotel industry and why visibility is so important.
Skift Take: To verify 7.7 million listings, as untold numbers are constantly dropping off and new ones are added in more than 220 countries, is a daunting task. By its nature, this will be an imperfect process.
Here are some ideas of how your leadership efforts can craft a brand that goes beyond just transactional to attract top talent and foster a culture of loyalty in the fiercely competitive hospitality market.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
SAN FRANCISCO—eTip has been named an approved digital tipping provider of IHG Hotels & Resorts. This partnership enables associates across IHG’s network of more than 6,000 franchises, managed properties, restaurants, and bars to access eTip’s contactless tipping technology. By using the eTip platform, hotel colleagues have the potential to increase their tipped wages while guests can access cashless tipping. eTip’s payment and banking system, designed as an end-to-end digit
The Ascott Limited has assumed management of a 255-key Sydney Central hotel that will be refurbished and rebranded under the Citadines brand. Located in a rapidly evolving urban centre, the hotel features standard, superior and executive rooms, a full-service restaurant and bar, heated rooftop pool, gym and a 24/7 carpark. Ascott Australia Managing Director, David Mansfield, said the strategic investment in the centrally-located property will see further enhancements to the guest experience.
Skift Take: As with privacy concerns, the European Union is ahead of the U.S. when it comes to regulating digital platforms such as Google. European online travel companies aren't satisfied with Google's changes — but hotels think they go too far.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Tim Gerhold, general manager, The Golden Hotel, Ascend Hotel Collection in Golden, Colorado, definitely has the often-mentioned hospitality gene. That guest-first sensibility was on full display when, mid-interview with LODGING, he didn’t hesitate to pick up the phone and proceed to offer the caller—a honeymooner inquiring about a room—an upgrade to a suite with a fireplace and river and mountain views.
In the 22 nd edition of the HM Industry Leaders Forum, HM invited leading hoteliers, tourism professionals and suppliers across Asia Pacific and the world to their insights into the hotel landscape and their outlook for the year ahead. Here, Accor Chief Executive Officer, Sébastien Bazin, reveals how digitalisation and data are the new gold for enhancing bespoke guest experience. 2023 was all about doing what we do best: anticipating opportunities, constantly innovating and putting people at the
Skift Take: United is continuing to deepen its presence in markets overlooked by most other U.S. carriers. It’s a strategy that appears to be working well.
Skift Take: Rising competition in the hotel bookings landscape is pushing the industry towards the smarter use of technology. Hotels that leverage first-party data to drive AI strategies can win the race against OTAs for guest attention and loyalty.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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