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Skift Take: Save Now, Buy Later may contribute more to traveler well-being than having to worry about the bills later from a trip that you really couldn't afford. Anyway, it's a novel way in travel to market vacations.
In today’s competitive lodging environment, hoteliers must think outside the box to reignite guest excitement, implementing new experiential amenities to deliver memorable services. While pools, WiFi access, and gyms once delighted visitors, such amenities are now considered standard or—at the very least—expected. However, one amenity that is growing in popularity, boosting guest experiences, and meeting expectations for high-tech, sustainable options is the on-site offering of bikes and electri
As part of HM’s 2023-24 Development Outlook, CBRE Hotels Managing Director – Capital Markets, Michael Simpson, and Pacific Head of Hotels Research, Ally McDade, discuss the challenges and opportunities that lie ahead in the Australian hotel market. The Australian hotel market’s expansionary phase experienced over the last 10 years is set to peak in the next 12 months.
Regardless of the current state of affairs, GREAT organizations go through a constant assessment of where they are. They look at lagging metrics, leading metrics, and success metrics. They consider that data to help them identify the answer to these three questions.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Skift Take: Saudi Arabia’s giga-project NEOM envisions a revolutionary future for travel — one that blends sustainability, innovation, access to nature, and luxury to redefine the way we explore the world. As its ambitious plans come to life, NEOM could become the world's first destination to establish a groundbreaking standard in immersive, eco-conscious, and transformative travel experiences.
CHICAGO and MCLEAN, Virginia—Grubhub and Homewood Suites by Hilton are bringing off-premises dining options to guests with the Grubhub app through a partnership at nearly 500 Homewood Suites locations across the country. Guests at Homewood Suites properties in the United States that don’t have on-site dining options will be able to order from local restaurants and convenience stores on Grubhub via geolocation and QR codes around the property that take them directly to the Grubhub […] The p
Fund manager Salter Brothers is taking its hotels business to the next level with the launch of its very own hospitality brand, Ardour, after 24 months of research and development. Coming to market in 2024, Ardour is a brand of boutique luxury lifestyle hotels that will offer a retreat experience on a grander scale with facilities to cater for large groups including event spaces, day spas and multiple restaurants.
Fund manager Salter Brothers is taking its hotels business to the next level with the launch of its very own hospitality brand, Ardour, after 24 months of research and development. Coming to market in 2024, Ardour is a brand of boutique luxury lifestyle hotels that will offer a retreat experience on a grander scale with facilities to cater for large groups including event spaces, day spas and multiple restaurants.
Click on image to learn more The Prosperous Hotelier Book – With Video Lessons Including Over 20 QR Codes to Chapter Video Lessons to Support Your Learning Purchase on Amazon in paperback, hardcover or Kindle format at [link] Purchase on Amazon in paperback, hardcover or Kindle format PURCHASE HERE Complimentary Discovery Call – [link] Video Course Links: [link] [link] Be sure to check out my other services on the links below.
As we continue to notice a rise in blended travel models such as remote work, “bleisure” travel, and full-time nomads, hotel brands will need to rethink everything to cater to these travelers. With nearly 81 percent of business travelers extending their time to include leisure travel actvities and many remote workers taking the chance to work from other destinations for “workcations,” hotels will need to follow the trends set by these categories of travelers and […] The post Shift in Strat
Powered by the city, TRYP celebrates the energy that ignites Adelaide. One of the newest hotels to open in the South Australian capital is TRYP by Wyndham Pulteney Street Adelaide. It has quickly garnered a reputation for delivering uniquely Adelaide stays through its brand ethos to celebrate the city, its central location, beautifully appointed accommodation, and exceptional service.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
The world of transportation is rapidly evolving, and the guest experience is being transformed through the rise of innovative solutions. In particular, luxury ground transportation has emerged as a game-changer in providing travelers with unparalleled comfort, convenience, and style. The options are expanding from sleek limousines to state-of-the-art chauffeur services, offering guests a truly unforgettable […] The post The Rise of Innovative Transportation in Transforming the Guest Experi
After hitting record lows during early points of the pandemic, last year finally presented long-awaited profitability returns for the U.S. hotel industry. Strong demand, coupled with strong pricing power in an inflationary environment, pushed revenues and profits beyond 2019 levels. By year’s end, total revenue per available room (TRevPAR) reached $202.23, and gross operating profit per available room (GOPPAR) was $73.70 with a healthy margin of more than 36 percent over 12 months.
InterContinental Auckland names General Manager InterContinental Auckland welcomes Ryan South as General Manager ahead of its opening in late 2023. Throughout a long career with IHG spanning over 22 years, South has worked across Australia, Indonesia and New Zealand, and most recently as general manager of Crowne Plaza Terrigal Pacific. “It’s exciting to be back in Auckland and take the helm of this landmark luxury hotel and give New Zealanders and international visitors to the City of Sails a t
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Click on image to learn more Hospitality Financial Leadership – Asset Management Services for Owners Purchase on Amazon in paperback or Kindle format PURCHASE HERE Complimentary Discovery Call – [link] Video Course Links: [link] [link] Be sure to check out my other services on the links below. On-line Strategic Hospitality Financial Leadership Workshops The 3 Month 1-1 Financial Leadership Mentoring Program Hotel Accounting Policy Manuals Hotel Asset Management Program Strategic Hosp
Skift Take: Taylor Swift's concert showed Chicago can host large events. But the city's tourism industry is still combatting negative images around public safety.
LODGING was LIVE at the 2023 NYU International Hospitality Industry Investment Conference. Find our show coverage here. ESG (Environmental, social and corporate governance) and immigration reform were among the key topics highlighted by a handful of high-profile CEOs at last week’s NYU International Hospitality Industry Investment Conference. Speaking during the panel discussion entitled “The CEOs Check In: A View From The Top,” Hilton President & CEO Chris Nassetta emphasized that any effor
Rising inflation, soaring interest rates and economic uncertainty are causes for concern for consumers across the globe. But despite feeling the pinch, the desire to travel still remains strong, according to Accor’s global commercial chief. “While we have higher cost of living, the rising inflation rate and GDP – leisure travel is still extremely strong,” Accor Group Chief Commercial Officer – Premium, Midscale and Economy, Karelle Lamouche, told HM.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
The right CRM software can be a huge boost to your business. It can improve efficiency and make your team feel more connected. But what features should you look for when you’re shopping around? When you compare CRM features, you can see which programs best match your team’s workflow. You can also find which features […] The post Must-Have CRM Features appeared first on Are Morch, Digital Transformation Coach.
Skift Take: Tourism has never been a silver bullet for alleviating poverty and it often has adverse consequences. So just how far a push for living wage standards will go remains to be seen.
TYSONS, Virginia—Cvent Holding Corp. announced the completion of its acquisition by an affiliate of private equity funds managed by Blackstone for $8.50 per share in cash, representing a total enterprise value of approximately $4.6 billion. The transaction, which was previously announced on March 14, 2023, includes a minority investment from a wholly owned subsidiary of the Abu Dhabi Investment Authority (ADIA) and participation from existing stockholder Vista Equity Partners.
Wyndham Hotels and Resorts has introduced the first Ramada Encore by Wyndham hotel in Japan, with the opening of a 235-key property in Amagasaki. Ramada Encore by Wyndham Amagasaki marks the entry of the first international hotel brand to the city. Wyndham Hotels and Resorts President, Asia Pacific, Joon Aun Ooi, said the opening demonstrates the long-term potential Wyndham sees in the market and in Asia Pacific more broadly.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Facebook is one of the most popular social media platforms out there, and a fantastic platform marketers can use to target content for a defined audience. Are you familiar with account-based marketing (ABM)? ABM involves using personalized campaigns designed to target specific accounts within a market. Whether you’re a retail store or one of the top mobile app development companies, you can also build an ABM strategy that lets you focus on specific accounts and market segments.
Skift Take: If Portland is to shake off the negative media perception, it will need its local residents more than ever to convince the public that it's still a great tourist destination.
As far back as 2010, revenue management guru Sherri Kimes of Cornell University foresaw the rise of total revenue management within the hospitality industry. This, however, remained a distant dream for many as hospitality businesses have struggled for more than a decade to develop metrics, processes, systems, and programs to drive total revenue management performance and culture within their organizations.
W Brisbane has opened the doors to a new signature restaurant, The Lex, that takes inspiration from the brand’s birthplace of New York City. Designed by Nic Graham, the original designer behind W Brisbane, The Lex features terrace style dining and classic panelled walls – a nod to the heritage Queenslander look – with sophisticated colours and contemporary accessories.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
The hospitality industry is undergoing a remarkable digital transformation, with technology playing a vital role in enhancing guest experiences and streamlining operations. Mobile applications empower hotels to provide personalized services, improve communication, and optimize various processes. This article will explore how app development revolutionizes the hospitality industry, guest experiences, and operational efficiency.
Skift Take: Smiler wants to make it easier for photographers and tourists to connect at travel destinations, while more startups are venturing into developing sustainable aviation fuel.
CHARLOTTE, North Carolina—Hilton announced DoubleTree by Hilton South Charlotte Tyvola has joined its portfolio following a multimillion-dollar renovation and rebranding. Formerly Hilton Charlotte Executive Park, the hotel is for both business and leisure travelers. Located in South Charlotte, adjacent to Executive Park and five miles from Charlotte-Douglass International Airport, the hotel offers access to the city’s attractions and business areas. “We are proud to open our doors as
Small Luxury Hotels of the World (SLH) has added 22 hotels to its portfolio since the beginning of the year, seven of which mark new openings in 2023. In Spain, Seda Club Hotel in Granada opened its doors in February 2023, offering old-world glamour and contemporary luxury, while The Lodge Mallorca opened in May 2023, presenting an adults-only rural escape on a farm of more than 157 hectares of a private and nature reserve.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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