Skift Blog
MAY 10, 2023
Today, we are very excited to announce Ask Skift, the AI chatbot answers engine specializing in the travel industry, here to be of service on your …
Anthony Cole Training
MAY 12, 2023
We’ve been talking to, teaching, and coaching sales organizations for 30 years. We’ve been through every economic, political, and social uptick and downturn that you’ve been through. As a result, we’ve heard every reason for success and failure. The one true constant throughout those years and swings in environment is that there are always a small group of salespeople that succeed regardless of what is going on around them.
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Lodging
MAY 10, 2023
FLOWOOD, Mississippi—Officials of MMI Hotel Group (MMI) announced the company has assumed management of the Cambria Suites in Fort Mill, South Carolina. This 127-room Cambria Suites joins a portfolio of properties that are managed and/or owned by MMI, including The King and Prince Beach & Golf Resort on St. Simons Island, Georgia; Mission Inn Resort & Club in Howey-in-the-Hills, Florida; and The James Madison Inn boutique hotel in Madison, Georgia.
Hotel Management
MAY 9, 2023
New Zealand’s adventure playground of Queenstown is known for its skiing, wineries, jetboating and hiking, alongside fantastic restaurants, bars, cafes and hotels, including one of Wayfarer’s favourites, Hilton Queenstown Resort and Spa. Nestled on the shores of Lake Wakatipu, Hilton Queenstown Resort and Spa is an ideal spot to explore the region, from the wineries of the Gibbston Valley to the skiing at The Remarkables and much more.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Skift Blog
MAY 7, 2023
Skift Take: As the social media influencer industry evolves and matures, destination marketing organizations are, in turn, taking them seriously as agents in their efforts to grow visitation.
Social Hospitality
MAY 12, 2023
Online visibility is an integral aspect of modern business in today’s digital era. With customers searching for products and services on the internet, it’s vital to maximize your online presence. Building a robust online presence helps you increase brand awareness, connect with more target customers, generate more quality leads, make more sales, and ultimately, drive business growth and success.
Hotel Sales Focus brings together the best content for hotel sales and marketing professionals from the widest variety of industry thought leaders.
Hotel Management
MAY 9, 2023
IHG bolsters communications team IHG Hotels and Resorts has made some key changes in its Global Corporate Affairs and Communications team in Australasia. Chris Waite, who has served as Director of Communications – Japan, Australasia and Pacific since 2017, has been promoted to the role of Head of Corporate Affairs for IHG Japan, Australasia and Pacific (JAPAC), taking responsibility for elevating IHG’s public affairs approach across the region.
Skift Blog
MAY 9, 2023
Skift Take: This is potentially a big win for Hopper — if it turns out that Uber's UK rideshare customers will want to book flights in the Uber app. Uber is trying to prove that use case.
MediaBoom
MAY 9, 2023
Whether you’re looking for the most popular luxury brands or the most sustainable, having a list in front of you makes it easier to compare your options. What goes into ranking a brand? When compiling luxury brand rankings, various factor are taken into consideration such as profitability by year, popularity, trustworthiness, and environmental friendliness.
Lodging
MAY 9, 2023
Galen Barrett, vice president strategic development, Wyndham Hotels & Resorts, recently spoke to LODGING about the company’s initiative designed to encourage hotel ownership among Black would-be hoteliers, who may face unique obstacles to their path. Black Owners and Lodging Developers (BOLD), he said, was established to engage and advance Black hoteliers by providing access to the scale, relationships, and resources of Wyndham.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Hotel Management
MAY 9, 2023
Measures in the federal budget for 2023-2024, announced on Tuesday May 9, are expected to benefit small and independent hotels, according to key accommodation associations. Tourism Accommodation Australia CEO and acting CEO of the Accommodation Association Michael Johnson said the Budget revealed a number of positive outcomes for smaller accommodation providers.
Skift Blog
MAY 10, 2023
Skift Take: Google may be behind OpenAi regarding generative AI, but it's getting closer to catching up. Interestingly, it used a few travel-relevant examples when demonstrating its latest batch of capabilities.
Hotel Financial Coach Blog
MAY 7, 2023
Click on image to learn more Internal Control Review Program Click here to view video Coming Soon – The Prosperous Hotelier Complimentary Discovery Call – [link] Video Course Links: [link] [link] [link] Be sure to check out my other services on the links below. On-line Strategic Hospitality Financial Leadership Workshops The 3 Month 1-1 Financial Leadership Mentoring Program Hotel Accounting Policy Manuals Hotel Asset Management Program Strategic Hospitality Financial Leadership Workshops
Lodging
MAY 11, 2023
MCLEAN, Virginia—Hilton announced a partnership with the James Beard Foundation, serving as a premier sponsor of the 2023 Restaurant and Chef Awards. As the first hospitality company to sponsor the Outstanding Bar Award, the activation underscores Hilton’s presence in food and beverage. “Across our portfolio of brands, we have always sought opportunities to join forces with strategic partners, such as Proof & Company, and world-class chefs, such as Michael Mina, José Andrés, and Nancy
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Hotel Management
MAY 11, 2023
Family-owned tourism and hospitality business, Morris Group, is set to introduce an AU$88 million luxury hotel in North Queensland’s Townsville. The resort lifestyle hotel known as Ardo, is reported to be the first luxury hotel in the area. As well as 132 rooms and suites, many of which will offer sea views, the hotel promises world-class dining, a luxurious day spa, and a rooftop pool deck.
Skift Blog
MAY 8, 2023
Skift Take: As guest expectations evolve with a renewed appetite for meaningful experiences, traditional loyalty programs are no longer cutting it. Jumeirah Group is rising to the occasion with Jumeirah One, its loyalty program that offers bespoke, unforgettable moments and strikes an emotional chord with members.
eHotelier
MAY 8, 2023
Plumbing, HVAC, lighting, and the overall appearance of the establishment are areas of special focus for hotel maintenance teams. When all building systems are functioning smoothly, guests are more likely to spread positive feedback, ultimately benefiting the hotel's reputation.
Lodging
MAY 12, 2023
AUSTIN, Texas—Oracle is expanding the global rollout of its Oracle Hospitality OPERA Cloud Property Management System (PMS) by announcing plans to bring the system to 2,000 additional hotels under the Wyndham Hotels & Resorts portfolio by the end of next year. Currently, hundreds of Wyndham-branded hotels are on OPERA Cloud. “We’ve brought hotels onto OPERA Cloud at incredible pace,” said Scott Strickland, chief information officer at Wyndham Hotels & Resorts.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Hotel Management
MAY 9, 2023
TFE Hotels has officially launched its billion-dollar accommodation and entertainment offering at the site of Melbourne’s historic Pentridge Prison. On May 1, 26 years on from the closure of the historic prison, TFE unveiled its 106-room Adina Hotel, Olivine wine bar, North and Common restaurant , Chapter Place events venue, and experience-led urban retreat, The Interlude.
Skift Blog
MAY 8, 2023
Skift Take: Guess who's back, back again? It's "Eastward Ho!" for global travelers, as the latest Skyscanner data makes clear.
eHotelier
MAY 10, 2023
Ease of experience and personalization has emerged as the most crucial components of any online interaction in 2023 — especially as it pertains to transactional traffic. Because of this, it should be a top priority of any hospitality entity to ensure that prospective guests are able to enjoy a hassle-free undertaking when navigating an online presence.
Lodging
MAY 8, 2023
Most management contracts include an incentive management fee in addition to the base management fee. The incentive fees are designed to make management more conscious of the bottom line since owners achieve their returns and pay their debts from profits, not revenue. Incentive management fees are earned by the operator once a designated profit threshold is achieved.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Hotel Management
MAY 11, 2023
Accor has secured a partnership with Opera Australia to become its preferred accommodation partner for the 2023 season. The hospitality giant said the Gold Partnership with the performing arts company is “a natural fit”. “We are delighted to partner with Opera Australia – one of Australia’s most celebrated cultural institutions,” said Accor Pacific CEO, Sarah Derry.
Skift Blog
MAY 12, 2023
Skift Take: Know what's cool? Have cool people join your member's clubs. Know what's even cooler? Having members buy your high-margin upsells, like food and skincare products.
Refine
MAY 8, 2023
Before a guest sleeps a night in your hotel, you can be sure they’ve evaluated your online presence. Social feeds, websites, blog posts, and reviews are the digital touchpoints travelers use to get a feel for the guest experience at your property as they consider a stay. In this article, you’ll learn how to rise The post Steps to a Superior Hotel’s Online Presence appeared first on Revfine.com.
Lodging
MAY 9, 2023
NEEDHAM, Massachusetts—Tripadvisor released its latest Seasonal Travel Index, providing an outlook for global travel patterns and demand over the next three months. The Index includes takeaways for the upcoming season, along with country-specific Tripadvisor demand data and insights from its latest traveler sentiment survey. Seasonal Travel Takeaways Alice Jong, research and insights senior analyst, media at Tripadvisor commented, “With so many eager to get away this summer, early planning
Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Hotel Management
MAY 11, 2023
Accommodation providers in New South Wales are expected to benefit from further concert-related tourism following a decision by government to lift the cap on concerts for the SCG precinct and Allianz Stadium. Currently, the SCG precinct and Sydney Football Stadium can only host four concerts each year, but this figure is set to rise to 20. Tourism Accommodation Australia NSW CEO and acting CEO of the Accommodation Association, Michael Johnson, said major events like concerts play an important ro
Skift Blog
MAY 11, 2023
Skift Take: Google Travel just got a tiny bit less sticky because Gmail users could easily find their past, present and upcoming trips there all in one place. The feature became a victim of bigger and more important priorities.
Hotel News Resource
MAY 8, 2023
After a few years of restricted movement, people are keen to make the most of travel opportunities — it seems even as part of their work. Employees are making the decision to enhance corporate travel opportunities with rest, relaxation, and adventure — the combination of business and leisure, also called ‘bleisure’, sets an intention for combining work and play, and has no doubt come about partly in response to Covid-19.
Lodging
MAY 10, 2023
CHICAGO—Hyatt Hotels Corporation reported first quarter 2023 financial results. Highlights include: Mark S. Hoplamazian, president and CEOicer of Hyatt, said, “For the fourth consecutive quarter we posted record results that exceeded our expectations, demonstrating our unique positioning and differentiated model. We raised our full-year RevPAR outlook while maintaining our record-level pipeline and industry-leading net rooms growth.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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