March, 2023

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U.S. Senators Want More Air Traffic Controllers to Cope With Rising Demand

Skift Blog

Skift Take: The Federal Aviation Administration has a budget to maintain, but now is not the moment to dwell on the figures as staffing and safety issues emerge.

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March Madness and the Search for Pipeline Predictability

Anthony Cole Training

Today's topic: March Madness, the ongoing search for bracket and sales pipeline predictability. The March Madness tournament can be somewhat predictable, but upsets are expected. In the world of sales forecasting, you have the same problem!

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Sign of the Times: Soul Community Planet Succeeds by Specializing in Holistic Hospitality

Lodging

A prominent sign of the era of sustainable lodgings is the success of Soul Community Planet (SCP), a hotelier that prioritizes environmental responsibility, along with wellness and social stewardship. Ken Cruse, co-founder and chief executive officer, and Pam Cruse, co-founder and chief marketing officer, lead the company, which currently owns and operates nine hotels: three in California, three in Oregon, and three in Colorado, Hawaii, and Costa Rica, respectively.

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W Sydney announces trio of management appointments

Hotel Management

Marriott International’s highly anticipated W Sydney hotel is formulating its management team ahead of its October opening with the appointment of three industry leaders. Judd Rabbidge, takes up the position of Hotel Manager, Richard Millar joins as Culinary Director, and Christopher Stedman as Director of Rooms. Rabbidge was previously the Director of Sales and Marketing for W Bali and Director of Sales for One&Only Reethi Rah in the Maldives.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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8 Marketing Tips for Small Businesses

Social Hospitality

Getting your small business off the ground involves a lot of effort and adaptability to keep up with ever-evolving and dynamic markets. Marketing plays an integral role in driving sales and necessary profits that will keep your company afloat. But with limited resources compared to larger businesses, this is not an altogether easy task. If you’re a small business owner looking to drive sales and improve your profits, we have some effective marketing strategies for you.

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Why You Should Offer Training Opportunities for Hotel Staff

Are Morch

No matter which industry you’re in, we can all appreciate the importance of professional development opportunities. Not only do they give staff members the chance to enhance their skill set and progress within their current role, but companies also stand to benefit, as better-skilled employees will be more productive and effective. This helps to improve […] The post Why You Should Offer Training Opportunities for Hotel Staff appeared first on Are Morch, Digital Transformation Coach.

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Selling Value Without Selling: Part 1

Anthony Cole Training

Selling value as a strategy for selling is not effective. So, what should you do instead? Watch part 1 of our my new 3-part series, Selling Value Without Selling to find out.

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Banyan Tree Management Relaunches as Aperture Hotels

Lodging

ATLANTA—Officials of the former Banyan Tree Management announced that the company has relaunched as Aperture Hotels. The new company will continue to provide hotel management services but with an eye on expanding its third-party management portfolio and possible management company mergers and acquisitions. “Historically, we have been seen almost exclusively as an extension of Banyan Investment Group, providing services only for their portfolio,” said Charles Oswald, president and CEO, Aperture H

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Long-time TFE employee named Vibe Adelaide GM

Hotel Management

TFE Hotels has appointed South Australian Katie Obst to the General Manager position at Vibe Hotel Adelaide. Obst’s appointment to her first pre-opening General Manager role comes after 10 years at TFE Hotels, the past four of which have been spent at the helm of Adina Apartment Hotel Adelaide Treasury. The 123-room new-build Vibe hotel, which opened on March 1, marks the brand’s entry into South Australia.

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5 Social Media Trends to Watch in 2023

Social Hospitality

Social media has become an integral part of our lives, and it’s no surprise that it’s constantly evolving. As we step into 2023, let’s take a look at the latest social media trends set to dominate the digital world. Video content is king Video content has been on the rise for a while now, and it’s not slowing down anytime soon.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Greening the Hospitality Industry: Implementing Renewable Energy in Hotels

Are Morch

The hospitality industry is a substantial contributor to global carbon emissions. Hotels are among the most energy-intensive buildings, making them ideal candidates for renewable energy adoption. As per the International Energy Agency, renewable energy accounted for 72% of new power capacity added globally in 2020, with solar power being the leading source.

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LGBTQ+ Travel Gains New Recognition After Long Challenging Evolution

Skift Blog

Skift Take: Despite the LGBTQ+ community's growing clout in the travel industry, many travelers in the rapidly growing segment still face enormous challenges. Here's a look at how Skift has covered the progress LGBTQ+ travelers have seen as well as the setbacks the group has encountered.

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Selling Value Without Selling, Part 3: THE SOLUTION!

Anthony Cole Training

In part 1, I gave you a sample of how the ‘selling value’ discussions sounds. Here it is again. Prospect : W hy should I do business with you or your bank / company?

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Following In The Footsteps

Lodging

What initially inspired you to get into the hospitality business? My father started Budget Host when I was 13. One of my earliest jobs was stuffing marketing mailers to let independent motel owners know about Budget Host. My father encouraged me to study what interested me and follow my own path, but I continued to closely follow the growth of the business.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Actions over words: Hilton rolls out LGBTQIA+ inclusivity training across Australia

Hotel Management

Hilton is advancing its LGBTQIA+ inclusion efforts across marketing and guest experience through a training program in partnership with Husbands That Travel (HTT). A HTT survey of over 500 LGBTQIA+ travellers in Australia found that 98% have changed their behaviour while travelling to avoid drawing attention to their sexuality or gender, and 60% said it was their default to go back into the closet when they travel.

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Hotel Financial Leadership – Financial Leadership Defined

Hotel Financial Coach Blog

Click on image to learn more Financial Leadership Defined Coming Soon – The Prosperous Hotelier Complimentary Discovery Call – [link] Video Course Links: [link] [link] [link] Be sure to check out my other services on the links below. On-line Strategic Hospitality Financial Leadership Workshops The 3 Month 1-1 Financial Leadership Mentoring Program Hotel Accounting Policy Manuals Hotel Asset Management Program Strategic Hospitality Financial Leadership Workshops Keynote and Breakout Speake

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Hotels and the Digital Transformation Dilemma

Are Morch

This article is part of the Hotel Digital Transformer newsletter on LinkedIn. Subscribe to my LinkedIn newsletter where I’ll share tips, ideas, and strategies to help your hotel open its digital gateways. PERSPECTIVE We must put digital transformation in a perspective. Digital transformation is nothing new. The true digital transformation process started in 2010 with the digitization of […] The post Hotels and the Digital Transformation Dilemma appeared first on Are Morch, Digital Transfor

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Portugal’s Golden Visas Draw Fire for Creating Uneven Living Standards

Skift Blog

Skift Take: Young workers across Portugal, many in the tourism industry, are struggling to pay rents as foreign investment through visa programs has put real estate out of reach. One of the more visible targets of criticism, still: Airbnb.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Selling Value Without Selling: Part 2

Anthony Cole Training

What your salespeople must ‘have’ to be successful at uncovering value. From a sales strategy and process perspective, positioning value not only requires a great VALUE PROPOSITION but also supporting Will to Sell, Sales DNA, and Sales Competencies. Using data from just one of our dozens of community bank clients, this is what we found out about top 25% of the team vs the bottom 25% of the team.

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NewcrestImage and Hospitality Capital Partners Acquire 16 Hotels in Joint Venture

Lodging

In a joint venture, Dallas, Texas-based NewcrestImage and Phoenix, Arizona-based Hospitality Capital Partners (HCP) have acquired 16 hotels with a total of 2,155 rooms for $137.3 million from Service Properties Trust, a Massachusetts-based REIT. The transaction was handled by Al Calhoun and Mark Fair at CBRE in Atlanta. The portfolio consists of 13 Courtyard by Marriott hotels and three Residence Inn by Marriott hotels that are located in nine states—Georgia, Massachusetts, New York, North Carol

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‘Architectural elegance’: $120 million Palm Beach hotel gets green light

Hotel Management

Palm Beach is set to welcome a 126-room lifestyle hotel in 2025 after development approval was granted to Gold Coast luxury property group, Steer Developments, for a $120 million project. The six-storey Palm Beach Hotel, at 1081-1089 Gold Coast Highway in Palm Beach, will feature state-of-the-art amenities, including a rooftop pool, gym, spa, and in-house dining.

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Hotel Financial Leadership – The Hotel Accounting Policy Manual – Golden Rule

Hotel Financial Coach Blog

Click on image to learn more The Hotel Accounting Policy Manual – Golden Rule Click Here to View Coming Soon – The Prosperous Hotelier Complimentary Discovery Call – [link] Video Course Links: [link] [link] [link] Be sure to check out my other services on the links below. On-line Strategic Hospitality Financial Leadership Workshops The 3 Month 1-1 Financial Leadership Mentoring Program Hotel Accounting Policy Manuals Hotel Asset Management Program Strategic Hospitality Financial Leadershi

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Hotel Marketing: The Latest Trends You Should Know

Are Morch

Promoting your hotel through marketing is key to attracting more guests and increasing your bookings. But, hotel marketing trends come and go. This is in response to emerging technology and changes in consumer behavior. If you are to see enhanced results, you can’t argue about implementing the latest hotel marketing trends in your strategy. Staying […] The post Hotel Marketing: The Latest Trends You Should Know appeared first on Are Morch, Digital Transformation Coach.

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Why New York Thinks Tweaking Iconic Tourism Slogan From ‘I’ to ‘We’ Matters

Skift Blog

Skift Take: Tourism marketing slogans should stick to their domain when they try to spur locals to civic pride and action: focusing on what makes the destination so great to attract locals and visitors in the first place.

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#1: Faith | Tony's 5 Key Takeaways from 30 Years in Business

Anthony Cole Training

These last few weeks, I've shared 4 key things that have helped us grow and serve others in the last 30 years, hoping they will be helpful to others on their journey. Today I share the final key takeaway, #1: Faith.

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Making Memories Every Day

Lodging

What initially inspired you to get into the hospitality business? The first time I heard Ritz Carlton’s Gold Standards Motto: “Ladies and Gentlemen Serving Ladies and Gentlemen,” was during a Total Quality Management course at James Madison University. As I learned more about leadership, strategic planning, customer service and marketing, I was excited about the career path opportunities.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Wyndham to launch first superyacht resort in Vietnam’s Halong Bay

Hotel Management

Wyndham Hotels and Resorts will launch a 300-cabin superyacht resort in Vietnam’s Halong Bay under a new partnership with Vietnamese private yacht manufacturer, Alliga Eternity Company. Named Wyndham Alltra Cat Ba – after the island that it is docked off – the stationary yacht will offer an all-inclusive resort experience with eight food and beverage outlets, a series of meeting rooms, swimming pool and gym.

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Hotel Financial Leadership – Understanding Contribution Margin

Hotel Financial Coach Blog

Click on image to learn more Understanding Contribution Margin Coming Soon – The Prosperous Hotelier Complimentary Discovery Call – [link] Video Course Links: [link] [link] [link] Be sure to check out my other services on the links below. On-line Strategic Hospitality Financial Leadership Workshops The 3 Month 1-1 Financial Leadership Mentoring Program Hotel Accounting Policy Manuals Hotel Asset Management Program Strategic Hospitality Financial Leadership Workshops Keynote and Breakout S

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Luxury Hospitality and Real Estate Market Trends for 2023

Are Morch

One of the industries with the fastest global growth rates is the luxury hospitality and real estate sector, which provides a premium experience to high-end customers. The market trend is anticipated to increase in 2023 as the world continues to recover from the epidemic, and businesses in the industry must keep up with new developments […] The post Luxury Hospitality and Real Estate Market Trends for 2023 appeared first on Are Morch, Digital Transformation Coach.

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Why So Many Souvenirs Gather Dust on Travelers’ Shelves

Skift Blog

Skift Take: Souvenirs are an essential part of the travel experience, but they still haven't under gone the revolution like other parts of the travel economy. New innovative ways to support local artisans and communities in tourism are still unrealized.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.