Mon.Dec 09, 2024

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3 Ways Integrating Your POS With Your CRM Will Transform Your Guest Experience

Hotel Speak

Improving the guest experience is a key priority for any hotel establishment. Most hoteliers know that happy customers mean more business, so finding new ways to upgrade your guests stay is always a rewarding process. Most hotels employ two key pieces of software to improve the guest experience. First up is a point of sale system (POS), used to process check-in transactions; second is a CRM system , installed to help your team manage interactions with each guest and store their data for any futu

Services 105
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Minor Hotels signs management letting rights for Queens Wharf Residences

Hotel Management

Minor Hotels has signed the management letting rights for the landmark 64-storey Queens Wharf Residences development from early 2025. Queens Wharf Residences occupy the tallest tower within the new world-class Queens Wharf Brisbane precinct, offering a collection of 1-, 2-, and 3-bedroom apartments with balconies and winter gardens. Guests will have exclusive access to luxury amenities including a pool, spa, steam room, theatre, leisure lounge room, gym, as well as direct access to the precincts

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Peachtree Group surpasses $1B in CPACE financing

Hotel Business

Peachtree Group has reached a significant milestone in CPACE (commercial property assessed clean energy) financing, surpassing the $1 billion mark. In 2024 alone, Peachtree completed 22 CPACE transactions across the U.S., surpassing its previous record for C-PACE originations. “In 2019, we launched CPACE, and today we’ve surpassed our first billiona testament to the exceptional team and the strength of Peachtrees vision, said Jared Schlosser, Peachtrees EVP, hotel lending and head of

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Noble Investment Group Completes Redo at Downtown Denver Dual-Hotel 

Lodging

DENVER, Colorado Noble Investment Group announces the completion of renovations at two of its downtown Denver properties, the Homewood Suites by Hilton Denver Downtown-Convention Center and the Hampton Inn & Suites Denver Downtown-Convention Center. These multimillion-dollar renovations have enhanced the dual-property hotel to serve Denver’s mix of business and leisure travelers better.

Hotels 130
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Hu. Hotel sold

Hotel Business

Marcus & Millichap brokered the sale of Hu. Hotel, a 110-room hotel in Memphis, TN. The hotel occupies the former Tennessee Trust Building, built in 1905 and listed on the National Register of Historic Places. Located near Beale Street, the Mississippi River and FedExForum, the hotel features a rooftop bar, meeting spaces and a fitness center. Mitchell Presas, Skyler Cooper, Chris Gomes and Allan Miller of Marcus & Millichap’s Miller-Gomes Hotel Team represented the local private b

Hotels 59
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The R&R Revolution: How Resorts Are Redefining 2024 Hospitality Profits

HotStats

Resorts across the Americas and Europe are leading the charge in profitability, consistently outperforming regional averages and pre-pandemic benchmarks. These leisure destinations have proven their enduring appeal, particularly in Europe, where flow-through rates highlight a remarkable ability to convert revenue into profitoutpacing the Americas and underscoring the region's performance amid a massive surge in 2023.

Resorts 78

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Frankfort Welcomes The Opening Of The Delegate Hotel

Lodging

Frankfort, KentuckyWeyland Ventures, in partnership with the Common Bond Hotel Collection, is excited to announce the opening of The Delegate Hotel in Frankfort on October 24, 2024. The new boutique hotel offers a fresh take on Kentucky hospitality, blending tradition with modern design in an iconic location along the Bourbon Trail. The Delegate Hotel will feature 48 modern guest rooms, with a mix of king, double queen, and suite-style rooms, a private dining & meeting […] The post Fra

Dining 130
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Aloft Phoenix-Airport renovation completed

Hotel Business

The property-wide renovation of the Aloft Phoenix-Airport, owned by The RADCO Companies and operated by HEI Hotel & Resorts , has been completed. The property received a full refurbishment to upgrade the guestrooms and baths, public spaces, restaurant and bar, meeting room, fitness center and pool area. RADCO is thrilled to partner with HEI Hotels & Resorts, Koneski Management Services and Salisbury Moore to modernize The Aloft Phoenix Airport, said Lisa Hurd, CIO, The RADCO Companies.

Services 111
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Flattened Food Cultures: What’s Lost When Tourism Sets the Menu

Skift Blog

Skift Take: Tourism shapes what gets cooked, grown, and served. Over time, it even shapes what locals think their own cuisine is.

Tourism 304
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Lisa Carlson named Lodging Dynamics COO

Hotel Business

Lodging Dynamics Hospitality Group has appointed Lisa Carlson as its new COO. She is a hospitality veteran with three decades of leadership experience spanning premium, independent and boutique hotels nationwide. “Lisa’s appointment underscores our commitment to attracting top-tier talent to drive Lodging Dynamics’ mission of operational excellence,” said Jamie Caraher, Lodging Dynamics’ president/CEO. “Her deep expertise in optimizing hotel performance, combi

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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More Nations Ease Visa Process to Attract Indian Travelers – India Report

Skift Blog

Skift Take: Indians are showing interest in countries with visa-free, easy visa, and e-visa options, especially as they plan weekend getaways.

Travel 284
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Poised to open – the masterful reimagination of Waldorf Astoria New York

Hotel Designs

Hotel Designs Poised to open the masterful reimagination of Waldorf Astoria New York Poised to open the masterful reimagination of Waldorf Astoria New York Following a multi-year meticulously and thoughtfully-crafted restoration effort led by renowned architects Skidmore, Owings & Merrill and interior design from Pierre-Yves Rochon (PYR), the Waldorf Astoria New York is ready to usher in a new era of luxury for New York City… For nearly a century, Waldorf Astoria New York has been a

Events 106
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Bulgari’s Contrarian Strategy in Luxury Hotels: Few Locations, No Loyalty Points

Skift Blog

Skift Take: Bulgari Hotels isn't just selling rooms. It's selling one of the rarest commodities in modern luxury: restraint.

Hotels 283
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December 2024 Digital Issue

Hotelier Magazine

The December Issue of Hotelieri s now Live! As we near the close of another year, the Hotelier team is happy to present our final issue of 2024, which also happens to be our Special Pinnacle Awards edition. Long considered the Oscars of the foodservice and hospitality industry, the Pinnacle Awards celebrate excellence in Canadas dynamic hospitality industry by shining a spotlight on five of this years brightest stars from the hotel industry, including Company of the Year, InnVest Hotels; Regiona

Closing 98
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Thailand Braces for 1.5 Million Tourists in Just 10 Days This Holiday Season

Skift Blog

Skift Take: Think the end of the year signals downtime? Not for Thailand. The countrys buzzing with plans to welcome hordes of tourists and is already setting the stage to reshape its tourism game for next year.

Tourism 282
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The General Manager Makes the Hotel Stay Unforgettable

Demand Calendar

This blog closely examines how various hotel categories have met my expectations. Drawing on my personal experiences and professional insights, I aim to shed light on what makes a hotel stay memorable and the unique challenges hoteliers encounter in their quest to deliver exceptional experiences. Through this exploration, I hope to provide a deeper understanding of the elements that contribute to a remarkable stay and the hurdles that must be overcome to achieve excellence in hospitality.

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Air India Adds 100 More Aircraft to Airbus Order Book — Here’s Why it Matters

Skift Blog

Skift Take: With a fresh fleet, a brand makeover, and a booming market, Air India looks ready to aim high and reclaim its spot among the worlds top airlines. But to get there, itll need to tackle operational challenges along the way.

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Black Friday 2024: Strategic Hotel Website Campaigns Drive 64% Growth in Direct Bookings

eHotelier

Black Friday has become a game-changer in the hospitality industry, a moment that redefines booking trends and drives unprecedented opportunities for hoteliers.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Radisson Individuals Aims to Meet Demand for Local Character in Upper Upscale Hotels

Skift Blog

Skift Take: Travelers are increasingly prioritizing authentic experiences over cookie-cutter luxury travel. Choice Hotels has relaunched Radisson Individuals to cater to this demand with accommodations that fuse local elements with upper upscale amenities.

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How GDS Can Drive Revenue and Boost Bookings for Hotels While Unlocking Corporate Travel

Hotel News Resource

In the world of hospitality, landing high&value corporate bookings can feel like a race where big hotel chains have a big head start. But what if you could level the playing field and tap directly into the corporate travel market, filling rooms year&round and boosting your revenue?

Revenue 77
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Leading Hotelier launches Luminous Living

eHotelier

Luminous Living - a new luxury living brand - officially launches today, redefining high-end hotel and lifestyle accommodation.

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Hospitality Industry to Reduce Food&Related Emissions by 30% by 2030: A Groundbreaking White Paper Reveals How

Hotel News Resource

The recently unveiled white paper titled 'Decarbonising Hotel Food Systems' provides a roadmap for the global hospitality industry to cut its food&related emissions by 30% by 2030, potentially reducing up to 70 million tonnes of CO2 annually.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Dusit Hotels and Resorts set for Malaysia debut with the opening of Dusit Princess Melaka

eHotelier

Dusit Hotels and Resorts under Dusit International, one of Thailand's leading hotel and property development companies, is delighted to announce the soft opening of its first hotel in Malaysia,Dusit Princess Melaka, on 7 December 2024.

Resorts 52
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Future Workforce Trends Transforming the Business Travel Landscape

Hotel News Resource

In the face of evolving workforce trends, businesses must adapt their travel policies to cater to their employees' changing needs and preferences. Stephanie DeNote, Vice President of Product Management at CWT, underscores the influence of demographic shifts on the travel industry.

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Stuart Evans appointed Director of Sales and Marketing at Grand Hyatt Scottsdale Resort

eHotelier

Grand Hyatt Scottsdale Resortis delighted to announce the appointment of Stuart Evans as the new Director of Sales and Marketing.

Sales 52
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Global RevPAR Continues to Advance, with Mexico Leading the Charge

Hotel News Resource

The shifting of the Thanksgiving holiday from the third to the fourth week of November resulted in an 8.8% increase in RevPAR over the last two weeks of the month.

Hotels 59
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Elias J. Moukarzel appointed General Manager at Waldorf Astoria Doha West Bay

eHotelier

Waldorf Astoria Doha West Bay has appointed Elias J. Moukarzel as its new general manager. With over 20 years of experience in luxury hospitality, Moukarzel.

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IoT in hospitality: Internet of Things for hotels

SiteMinder

What is IoT in hospitality? IoT in hospitality is a technology system that uses the internet to connect hotel and guest devices, creating a digital ecosystem that can enhance hotel efficiency and improve guest experiences. IoT stands for the internet of things, where things can refer to any device that connects to the internet: smartphones, HVAC systems, security cameras, smart locks, sensors and more.

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Record-Breaking Awards Year announced for Ayers Rock Resort, Uluru

eHotelier

Ayers Rock Resort has rounded off a stellar awards year with 18 global and local titles in 2024 the highest in the resorts history.

Resorts 52
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What is a lifestyle hotel? Definition and examples

Little Hotelier

What is a lifestyle hotel? A lifestyle hotel is a type of hotel that focuses on delivering unique and personal experiences. It combines stylish design, local inspiration, and personalised services to make every stay feel special. Lifestyle hotels aim to connect with guests on a deeper level, making them feel like theyre part of something bigger than just another trip.

Hotels 52
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!