Mon.Jul 07, 2025

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Hotel Reputation Management – Complete Guide

MediaBoom

Your hotel’s reputation isn’t just part of your business — it’s the foundation of your success. In an industry where guests rely on reviews, social proof, and online buzz to choose where they stay, managing how your hotel is perceived can mean the difference between empty rooms and steady bookings. Hotel reputation management is the practice of monitoring, influencing, and improving how guests and the public perceive your hotel across online and offline channels.

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How Europe’s hotels thrive with smarter distribution

Hospitality Today

Multi-channel strategies and online travel platforms are helping small, independent hotels boost visibility, increase occupancy, and improve profitability across Europe

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Storytelling for Hotels – Turn Brand Stories into Revenue

MediaBoom

In a world where travelers have endless choices, storytelling sets your hotel apart. It’s more than words on a website, it’s how you spark curiosity, build trust, and inspire guests to imagine themselves in your space. Storytelling for hotels is the practice of using narratives to highlight a property’s unique experiences, values, and personality. It helps potential guests imagine themselves at the hotel, creating emotional connections that drive bookings and loyalty.

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Navigating Wage Increases in the Hotel Industry: Strategies and Challenges & By Vincent Coens and Christian Buer

Hotel News Resource

Article - Navigating Wage Increases in the Hotel Industry: Strategies and Challenges - By Vincent Coens and Christian Buer - Hotels face significant financial pressure due to rising wage costs, with potential insolvencies looming in the gastronomy sector.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Creative best practices for hotel display ads

Hospitality Today

Hospitality.today™ Topics Subscribe Topics › Marketing › Search Marketing › Cendyn Creative best practices for hotel display ads Designing for conversion through smart design, targeted messaging, and strong CTAs that turn display ads into direct booking engines Jul 8, 2025 In today’s competitive travel market, well-designed display ads are a powerful tool for hotels to stand out and drive direct bookings.

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Accor’s Shift to Premium Hotels Now Drives Half of All New Signings

Skift Blog

Skift Take: Accor has doubled its premium hotel volume since 2019 and premium now accounts for half its fees from new signings. Yet to grow further in developing markets, it may need to get creative by adding local brands and training local talent.

Branding 175

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Inside Hyatt’s All-Inclusive Bet: 9 Brands, Billions Spent

Skift Blog

Skift Take: Hyatt has wagered billions on all-inclusive resorts, hoping that its nine luxury brands crack a market dominated by specialist operators.

Branding 255
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The Future Just Knocked on Your Door: How Top Hotels Are Reinventing Room Service with AI

Are Morch

Picture this: a guest checks into your hotel after a long flight, orders a warm meal, and within minutes, a sleek robot glides silently to their room—no tip expected, just a cheerful chime and a glowing screen saying, “Your comfort has arrived.” This isn’t sci-fi. This is now. Across the globe, AI is not just […] The post The Future Just Knocked on Your Door: How Top Hotels Are Reinventing Room Service with AI appeared first on Are Morch, Digital Transformation Coach.

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Davidson names Jason Reader COO

Hotel Business

Davidson Hospitality Group has appointed Jason Reader as COO, where he is responsible for driving operational performance and profitability for the management company’s portfolio. Functional oversight includes all Davidson operating verticals; Davidson Hotels, Davidson Restaurant Group, Pivot and Davidson Resorts, as well as select platform services departments such as strategic operations and marketing. “I’ve never been more confident in the strength of our leadership and the

Scale 59
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It’s Not Just About The Room: Curating Experience-First Itineraries for Affluent Guests

Lodging

Let’s face it, five-star hotel rooms are reliably excellent, but largely the same. Luxurious beds? Check. Marble bathrooms? Of course. A television you won’t watch and a phone in the bathroom that no one ever touches? Naturally. Some even throw in flashy tech like turning on the shower via iPad to show they’re “keeping up.” But across the board, these rooms offer a consistently elevated baseline.

Hotels 289
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Four Seasons Hotel Philadelphia Appoints Carole Palmieri As Commercial Director

Hotel News Resource

Since joining Four Seasons Hotel Philadelphia in 2021 as Director of Sales, Palmieri has demonstrated exceptional leadership, guiding a high&performing team to earn the Pinnacle Award for Best Sales Team in the Americas and securing a place in the President’s Club in 2023.

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TPG completes acquisition of Hospitality Solutions from Sabre

Hotel Business

Hospitality Solutions has revealed the completion of its previously announced acquisition by TPG from Sabre. Additionally, the company has appointed Teresa Mackintosh as CEO. “The hospitality industry is embarking on a long-overdue digital transformation, driven by hotels’ growing reliance on technology to deliver seamless and personalized guest experiences,” said Mackintosh.

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Google tests “nearby” hotel ads with direct booking buttons

Hospitality Today

Hospitality.today™ Topics Subscribe Topics › Hospitality › Direct Bookings Google tests “nearby” hotel ads with direct booking buttons New ad format in Maps and Search highlights nearby hotels with prominent “Book” links to drive direct reservations via OTAs and hotel websites Jul 8, 2025 Google is testing a new hotel ad format that displays prominently in Maps and Search as “Nearby Place” units.

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AI for Hoteliers: What We Heard at HITEC 2025

Hotel News Resource

Article - AI for Hoteliers: What We Heard at HITEC 2025 - While there were many buzzwords at HITEC 2025 in Indianapolis last month, artificial intelligence (AI) was one that couldn’t be ignored.

Hotels 40
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Google’s DMA search fix may boost Booking.com—not hotels

Hospitality Today

Hospitality.today™ Topics Subscribe Topics › Hospitality › Distribution Google’s DMA search fix may boost Booking.com—not hotels While aiming to comply with EU gatekeeper rules, Google’s new layout risks entrenching aggregator dominance and sidelining direct hotel bookings Jul 8, 2025 Google has proposed a revised search layout to comply with the EU’s Digital Markets Act (DMA), but new analysis reveals a potential bias: the new design tends to privilege large travel intermediaries

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Balancing the Scales: How the Tourism Industry is Tackling Overcrowding

Hotel News Resource

As global tourism rebounds, managing overcrowding at major attractions becomes crucial, with dynamic pricing and data analytics emerging as key strategies.

Tourism 45
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TPG Completes Acquisition of Sabre’s Hospitality Solutions Business Unit

Lodging

SAN FRANCISCO & FORT WORTH, Texas—Hospitality Solutions announced the completion of its previously announced acquisition by TPG. The completion of the transaction marks the next chapter for Hospitality Solutions as a standalone company. Hospitality Solutions also announced that it has appointed Teresa Mackintosh as chief executive officer. Mackintosh has previously scaled multiple SaaS companies. “The hospitality industry is embarking on a long-overdue digital transformation, driven by

Business 182
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PATA Launches Monthly Insights Tracking the Future&Defining Tourism Trends in Asia Pacific

Hotel News Resource

Pacific Asia Travel Association (PATA) has released the first edition of Tourism in Focus, a new series of monthly publications designed to capture key tourism trends and developments across the Asia Pacific region and present such crucial information in a concise, accessible format.

Tourism 40
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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‘One Big, Beautiful Bill’ Signed into Law

Hospitality Tech

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form ‘One Big, Beautiful Bill’ Signed into Law The National Restaurant Association says the pro-growth policies will support business expansion, greater hiring, and more community investment.

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Meliá Hotels International Opens ME Marbella Hotel Following €20 Million Renovation

Hotel News Resource

Article - Meliá Hotels International Opens ME Marbella Hotel Following €20 Million Renovation - Meliá Hotels International has opened the ME Marbella in Andalusia, featuring 200 rooms and three dining venues, following a €20 million renovation.

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AHLA Statement on Congressional Passage of ‘One Big Beautiful Bill Act’

Lodging

WASHINGTON—The American Hotel & Lodging Association (AHLA) issued the following statement from President and Chief Executive Officer Rosanna Maietta on the inclusion of key tax provisions in the U.S. House and Senate-passed Budget Reconciliation package that are critical to the hospitality industry. “We applaud Speaker Johnson, Chairman Jason Smith, and members of Congress for providing small business hotel owners across America the certainty they need to invest more and create more jo

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The Cancun Resort Where Saving Mangroves Is Easy, But Clean Energy Is Hard

Skift Blog

Skift Take: The mangroves are an essential carbon sink, but the resort’s experience highlights how tricky it can be to navigate energy laws and renewable options.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Hawkins Way Capital Acquires Former IHG Hotel to Expand NYC Portfolio

Lodging

NEW YORK—Hawkins Way Capital announced its acquisition of the former 492-key Holiday Inn by IHG, located in Manhattan’s Financial District. The property will be managed by FCL Management. “This acquisition reflects Hawkins Way’s focus on investing in out-of-favor assets feeling post-COVID-19 effects with strong potential,” said Joshua Bird, partner at Hawkins Way Capital. “Located in the heart of Manhattan’s Financial District, the property offers substantial

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Decoding Hotel Investment Risk: A Data-Backed Look at Performance

Belza

‎ Capabilities Products Insights Careers About Team Sign In Rate.Bezla.com Budget.Bezla.com Support.Bezla.com Swot.Bezla.com Hub.Bezla.com Contact More ‎ Capabilities Products Insights Careers About Team Sign In Rate.Bezla.com Budget.Bezla.com Support.Bezla.com Swot.Bezla.com Hub.Bezla.com Contact ‎ Capabilities Products Insights Careers About Team Sign In Rate.Bezla.com Budget.Bezla.com Support.Bezla.com Swot.Bezla.com Hub.Bezla.com Contact Hotel Revenue Management We help hoteliers significant

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Former Shangri-La Vancouver Joins Hyatt Portfolio

Lodging

CHICAGO, Illinois—Hyatt Hotels Corporation announced plans for a luxury Park Hyatt hotel in downtown Vancouver, slated to open in 2026. The hotel, formerly Shangri-La Vancouver, is now operating as Hyatt Vancouver Downtown Alberni until a multi-million-dollar redesign enhances the hotel’s guestrooms, residential-style lobby, public spaces, and spa, and the hotel joins the Park Hyatt brand. “Reimagining this iconic luxury hotel will enable Hyatt to thoughtfully expand our luxury portfolio i

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European Accommodations Industry Maintains Optimism Optimistic Despite Staffing and Tech Hurdles

Hotel News Resource

Article - European Accommodations Industry Maintains Optimism Optimistic Despite Staffing and Tech Hurdles - Despite a positive business outlook, European accommodations face significant challenges in hiring skilled staff and adopting new technologies.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Davidson Hospitality Group Appoints Jason Reader as Chief Operating Officer

Lodging

ATLANTA, Georgia—Davidson Hospitality Group announced the appointment of Jason Reader as chief operating officer, where he is responsible for driving operational performance and profitability for the management company’s portfolio. Functional oversight includes all Davidson operating verticals; Davidson Hotels, Davidson Restaurant Group, Pivot, and Davidson Resorts, as well as select platform services departments such as strategic operations and marketing. “I’ve never been more confident i

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Sabre completes Hospitality Solutions sale

Hospitality Today

Backed by private equity and guided by new leadership and a major hotel operator, Hospitality Solutions embarks on a focused, independent path for growth

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Powerful Platforms: Energy Management Systems That Offer Robust Analytics While Streamlining Installation

Lodging

Refining energy management technology to help reduce usage and expenses will always be a priority for the hospitality industry, and the impetus is especially strong given the surge in North American energy costs. The increase has been about 20 percent over the last five years or so, and the latest year-over-year increase is trending at 3.5 percent, according to the U.S.

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Rimrock Banff to join Accor’s Emblems Collection

Hotel Business

Accor has revealed that Rimrock Banff in the Canadian Rockies will become the first Emblems Collection property in North America. Owned by Oxford Properties Group and a capital partner, the resort will undergo a full renovation beginning in October and will reopen in summer 2026 as a flagship for Accor’s newest luxury collection brand. Located above the Bow Valley in Banff National Park, about five miles from downtown Banff, Alberta, Canada, the property is close to the Banff Gondola and h

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!