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The hospitality industry offers a dynamic and diverse range of career opportunities. However, with this variety comes significant competition. Popular roles often attract hundreds of applicants, many with similar qualifications and backgrounds. Read on for some top tips to capture the attention of hiring managers and secure your next role. Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apar
For thousands of years people have looked at the night sky and wondered at the beauty of the cosmos. While a little more than 100 years ago, it was easy to gaze at the night sky anywhere around the world and see thousands of stars, with the proliferation of light pollution, it has become harder and harder to see them. To help those in search of catching the beauty of space, a new type of tourism has arisen.
Customer retention in the hotel industry is a crucial aspect of maintaining profitability and fostering long-term relationships with guests. As competition intensifies, hotels must implement effective customer retention strategies to ensure that first-time visitors become loyal patrons. This blog explores the importance of customer retention, the factors influencing it, and the latest trends that affect retention rates in the hotel sector.
Thynk , a provider of hospitality commercial management solutions, and Cvent , a meetings, events and hospitality technology provider, have entered into a strategic partnership to “empower hotel and venue sales teams with the solutions they need to drive greater business results.” The partnership includes integrations between Thynk’s on- and above-property hospitality CRM powered by Salesforce and the following Cvent hospitality group sales, operations and management solutions: Cvent Suppl
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
The Hospitality Sales and Marketing Association International announced the appointment of Brian Hicks as its new president and CEO. Hicks will build upon the foundation laid by the late Bob Gilbert, who served as president and CEO for 30 years. Abe Liao has been appointed managing director at the Watergate Hotel. Previously, Liao served as vice president of operations at Aimbridge Hospitality, where he oversaw up to 20 hotels across the United States.
Noble Investment Group has acquired the Courtyard by Marriott Indianapolis | Fishers and the dual-brand Hyatt House & Hyatt Place Indianapolis | Fishers. The newly built hotels are located within the Fishers District, a 150-acre live, work, play and stay development featuring dining, retail and entertainment venues. Fishers, IN, is a rapidly expanding market proximate to Indianapolis.
Hotel Designs Ruby Mimi Hotel & Bar – reviving the glitz of Zurich’s silent era Ruby Mimi Hotel & Bar – reviving the glitz of Zurich’s silent era Each Ruby hotel has its own unique story and design – by repurposing this former cinema, Ruby Mimi adds another chapter to the story of sustainable development through community engagement, while preserving cultural heritage… Nestled in the heart of Zurich, where history whispers from every corner, stands the Ruby Mimi Hotel
Hotel Designs Ruby Mimi Hotel & Bar – reviving the glitz of Zurich’s silent era Ruby Mimi Hotel & Bar – reviving the glitz of Zurich’s silent era Each Ruby hotel has its own unique story and design – by repurposing this former cinema, Ruby Mimi adds another chapter to the story of sustainable development through community engagement, while preserving cultural heritage… Nestled in the heart of Zurich, where history whispers from every corner, stands the Ruby Mimi Hotel
Access Point Financial (APF) has closed on a $133.1-million investment in Goldman Sachs ‘ recent $985-million hotel portfolio refinance. Goldman Sach arranged the transaction for Atrium Holdings , a hotel and asset management company overseeing a portfolio of hotels licensed primarily through the Marriott, Hilton, and IHG brand families, which will use the proceeds to refinance a 24-property hotel portfolio.
Reading Time: 5 minutes 2024 was a wake-up call for the hotel industry. Record performance may have stolen headlines, but the reality was less glamorous: growth rates stabilized, and staffing gaps stretched resources thin. The industry is at a tipping point. Although technology and automation promise relief, many hotels still cling to outdated systems for fear of digital change.
Gregg Wallis , senior editor, Hotel Business , spoke with Brittney Jones , chief development officer, Brittain Resorts , to discuss the company’s partnership with Provident , joining the company and what she brings to the deal table. The post HB on the Scene: Brittain Resorts’ Brittney Jones on the company’s latest deal appeared first on hotelbusiness.com.
Lake Buena Vista, Florida—The Walt Disney World Swan and Dolphin announced the largest renovation and expansion in the property’s history, highlighted by the addition of 120,000 square feet of event space to its current meeting and convention floorplan. The entire project is an investment of $275 million over the next several years and will also include modernized upgrades to existing meeting spaces and Swan guest rooms; and technology enhancements throughout the property.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
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The latest Lodging Econometrics (LE) data from Q3 2024 reveals unprecedented growth in Canada’s hotel development pipeline, with key indicators suggesting an expansion phase is underway. The total pipeline has reached an historic peak of 327 projects (40,799 rooms), with year-over-year growth rates of 19% in projects and 8% in rooms indicating strong developer confidence.
NEW YORK—Preferred Hotels & Resorts announced the addition of 24 new member properties to its global portfolio between July 1 and September 30, 2024. “We are pleased to introduce this outstanding group of 24 new members to our global portfolio of luxury independent properties,” said Lindsey Ueberroth, CEO of Preferred Hotels & Resorts. “Expanding the diversity of our global collection, each of these exciting new additions—spanning 14 countries in destinations ranging from the unspoiled s
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The Hospitality Show continued today for a second day of programming for hotel owners and operators at the Henry B. González Convention Center in San Antonio, Texas. The Show also celebrated the grand opening of its expo floor, which featured over 400 of the industry’s top vendors offering solutions to drive innovation and profitability, interactive showcases, and dedicated breakout sessions.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
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In July, the Ritz-Carlton, Denver debuted a renovation of its signature restaurant, ELWAY’S Downtown, named after the famed Broncos quarterback. Diners can experience Executive Chef David Schaumburger’s updated menu inspired by the finest local ingredients, with standouts including Lamb Chop Fondue, Short Rib “Off The Bone,” and Dashi Braised Chilean Sea Bass.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
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Skift Take: Diriyah Gate wants over half of its development cost covered by foreign investors. That's more FDI than the entire country brought in last year.
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