Tue.Sep 03, 2024

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Virgin Atlantic Reviews ‘Gender Neutral’ Policy for New Saudi Route

Skift Blog

Skift Take: Throughout its 40-year history, Virgin Atlantic has made its name by shaking up the airline establishment. This move suggests that when cultural sensitivities are concerned, even a trailblazer can have its limits.

Tourism 353
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Hilton Celebrates Operation of Over 8,000 Global Hotels

Lodging

MCLEAN, Virginia—Just over two years after opening its 7,000th hotel, Hilton now has more than 8,000 hotels operating globally. Following a series of additions to its portfolio, including NoMad, Graduate Hotels, Small Luxury Hotels of the World, and Autocamp, Hilton has grown the company’s global network. “This has been a significant year for Hilton’s development, marked by strategic partnerships and acquisitions, and continued organic growth from our existing brands,” said Kevin Jacobs, c

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Elliott Owns Enough Southwest Shares to Call for a Special Meeting

Skift Blog

Skift Take: Elliott is amping up the pressure on Southwest. Now that it's crossed the threshold in owning 10% of the carrier's common stock shares, the hedge fund could call a special meeting to force a vote on whether to oust Southwest CEO Bob Jordan and chairman Gary Kelly.

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Key appointments: The Langham, Gold Coast, Hyatt Place Melbourne and Outrigger Kaua‘i Beach

Hotel Management

The Langham, Gold Coast hires three key leaders The Langham, Gold Coast has welcomed three experienced personnel to its team, including a new General Manager, Arpad Romandy, and leaders across F&B and HR. In a hospitality career spanning over 30 years, Romandy has held roles with InterContinental Hotels Group across England, Spain, and the United States, as well as Shangri-La Sydney and most recently, as General Manager of InterContinental Hayman Island Resort.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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U.S. Hotel Workers on Strike: What to Know

Skift Blog

Skift Take: About 40,000 hotel workers have contracts expiring over the next year. So these few days of strikes might just be a preview of coming attractions at several dozen hotels.

Hotels 331
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Radisson Hotel Group closes H1 with over 130 signings and openings

Hotel Management

Radisson Hotel Group has closed a successful first half with over 130 signings and openings across EMEA and APAC. Radisson Collection and Radisson Red entered into several new markets, with nearly 20 Radisson Blu hotels signed. “During the first six months of 2024 we reported strong growth across our international portfolio, while consistently creating relevance for guests and value for owners,” said Radisson Hotel Group, Executive Vice President and Global Chief Development Officer, Elie

Closing 241

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Extreme Hospitality Names John A. Rubino CEO

Lodging

PHILADELPHIA, Pennsylvania—Extreme Hospitality announced the appointment of John A. Rubino as CEO. John Rubino, a co-founder of Extreme Hospitality, brings over 30 years of experience in the hotel industry to his new role where he will oversee the company’s strategic direction. John Rubino’s background in hospitality spans hotel operations, asset management, and corporate leadership.

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How Young India is Traveling – India Report

Skift Blog

Skift Take: More than 65% of Indian population is aged below 35. With increasing spending power, these young travelers make for a large potential traveler base.

Travel 318
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The Phoenician Completes Phase Two Meeting and Event Space Renovation

Lodging

SCOTTSDALE, Arizona—The Phoenician, A Luxury Collection Resort, located in Scottsdale, Arizona, announced the completion of its Phase Two meeting and event space renovation. Complementing Phase One in 2023 which included the Camelback Ballroom, first-floor breakout rooms, and public foyer spaces, these enhancements redefined several spaces within the resort with modern fixtures and custom design elements.

Events 147
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FIVE Hotels Results Show ‘Cannibalization’ in Dubai

Skift Blog

Skift Take: Party hotel brand FIVE has seen years of success in Dubai, but after putting three hotels in one city, the group is starting to "cannibalize" its own business.

Hotels 317
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Evolving Solutions: Progress in Pest Control Science Favors Hoteliers

Lodging

Like retail, office space, and other real estate sectors, the hotel industry must prioritize pest control. Moreover, hotels with onsite kitchens incur the infestation risks of the restaurant industry. Certain challenges in this area, however, are particular to hoteliers. For one, the “constant flow of traffic—guests coming and going from all over, many of whom took various forms of transportation to their destination—can lead to an increased risk of pest exposure, especially bed bugs,” observed

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New Zealand to Triple Entry Fees

Skift Blog

Skift Take: New Zealand's government doesn't think the increased entry fee will put off travelers, but it just made the country's ongoing efforts to to make a full recovery from the pandemic a bit more difficult.

Travel 311
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Hyatt Place Rouen Opens

Lodging

CHICAGO—Hyatt Hotels Corporation announced the opening of Hyatt Place Rouen, expanding the Hyatt Place brand’s global footprint. The hotel has a modern design, atmosphere, and amenities such as three meeting rooms, a restaurant with French regional cuisine, an onsite spa with a heated pool and treatment rooms, and a fitness center. Hyatt Place Rouen is situated in Rouen, near sites such as the Musee des Beaux-Arts de Rouen and the Gothic Cathedrale Notre-Dame de Rouen, […] The post Hyatt P

Hotels 147
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Skift Power Rankings: Michael O’Leary

Skift Blog

For an airline renowned for charging customers for almost everything, Michael O’Leary is rather good at getting a freebie.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Bangkok’s historic Customs House to be transformed into luxury The Langham hotel

Hotel Management

Global luxury brand The Langham is set to make an arrival in Bangkok in 2026 at the city’s historic Customs House building, in a partnership with Rabbit Holdings, an affiliate of BTS Group. Once regarded as a gateway to Thailand, the heritage building, located alongside the Chao Praya River in the Bang Rak District, dates back to 1888 and once hosted royals and key cultural figures.

Hotels 130
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Thailand Edges Closer to 2019 Tourism Peak

Skift Blog

Skift Take: Thailand’s tourism recovery though impressive is also fragile. Competition from neighboring countries and global conflicts could disrupt growth.

Tourism 301
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Pan Pacific Perth unveils transformed guest rooms as refurbishment nears completion

Hotel Management

Pan Pacific Perth has completed the transformation of all 392 rooms and suites in the main tower, with the hotel refurbishment nearing completion. Redesigned with spaciousness and comfort in mind, catering both leisure and business travellers, the new-look rooms and suites combine the beauty of Western Australia with the hotel’s rich cultural influences.

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Skift Power Rankings: Jonathan Gray

Skift Blog

Skift Take: He took a risky bet in 2007 on Hilton and it just may have been the “best leveraged buyout ever.

Hotels 289
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Accor hits sustainability milestone with 100 hotels certified by Ecotourism Australia

Hotel Management

Accor has secured Ecotourism Australia’s Sustainable Tourism Certification of 100 hotels and growing in Australia, just over a year after announcing their partnership, with the operator edging closer to its goal of having its whole Pacific network certified by the end of next year. The 100 hotels, resorts and apartments, which span all states and territories, have implemented global best-practice sustainable tourism standards to achieve certification, representing a major commitment to environme

Tourism 130
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What India Must Do to Revitalize Inbound Tourism

Skift Blog

Skift Take: A 44% increase in foreign arrivals in 2023, may suggest recovery for Indian inbound tourism, but the country has a long way to go to realise its true potential in tourism.

Tourism 282
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Gold Coast’s Tryp by Wyndham Southport gears up for October opening

Hotel Management

Tryp by Wyndham Southport Gold Coast is set to open its doors this October as part of Azzura Investment Limited’s $3.8 billion Imperial Square development. The 4.5-star hotel will feature 225 self-contained suites, a rooftop infinity pool with ocean views, a luxury day spa and state-of-the-art fitness centre. A premium alfresco dining experience featuring Italian and Mediterranean cuisine will also be on offer at Amore Ristorante, with seating for up to 100 people.

Dining 130
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Striking Hotel Workers, Southwest’s Activists and NZ’s Tourist Fees

Skift Blog

Skift Take: Today's podcast looks at labor strikes at U.S. hotels, Southwest’s activist investors, and New Zealand’s new fees for tourists.

Hotels 190
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Exclusive: inside the stylish Hotel AKA NoMad in New York City

Hotel Management

In one of New York’s most happening neighbourhoods is a property that offers style, location, cocktails and fantastic service, the Hotel AKA NoMad. James Wilkinson checks in and catches-up with Hotel AKA NoMad Managing Director, Elon Kenchington. Elon, what makes Hotel AKA NoMad one of Midtown Manhattan’s best hotels? As leaders in long stay living, AKA has successfully implemented its core residential philosophies to now evolve the hotel category into a high-quality experience that is more live

Shopping 130
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Do’s and don’ts for guest communication in a multi-property hotel

eHotelier

Let’s dive into practices you can implement to transform your guest communication.

Hotels 116
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Australia’s Next Hotel Development Opportunity

Hotel Management

Prime hotel development site in one of Australia’s fastest growing destinations. City of Moreton Bay has the growth, the natural wonders, and visitor demand, all on Brisbane’s doorstep. Submit your Expression of Interest today! City of Moreton Bay, located in the heart of booming South East Queensland, has a significant undersupply of full-service hotel rooms to meet a growing overnight visitor market.

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Room Service or Social Media: What Really Attracts Guests to Your Hotel?

STAAH

Picture this: A guest arrives at your hotel after seeing your beautiful poolside brunch on Instagram. Another guest picks your hotel because they want the ease of in-room dining. Both situations show different ways to attract guests. But which one works better in today’s fast-changing hotel industry? Let’s dive into this modern-day face-off and discover which drives more guests to your hotel. 1.

Services 114
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Room Key in Apple Wallet

Hotel Management

With room key in Apple Wallet, give guests the convenience of accessing hotel spaces with just a tap of their iPhone or Apple Watch. No need to unlock or open any apps. With room key in Apple Wallet, guests can access their rooms, elevators, and common spaces like the gym and the pool using just their iPhone or Apple Watch. It’s easy, convenient and private.

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Exploring the 2024 Collection by Ligne Roset Contract

Hotel Designs

Hotel Designs Exploring the 2024 Collection by Ligne Roset Contract Exploring the 2024 Collection by Ligne Roset Contract Featuring the new Kobold and Noka sofas, the 2024 collection from Ligne Roset Contract expertly balances functionality with design freedom, embodying a return to essentials… Tailored for the contract market, this collection from Ligne Roset Contract aligns with the ‘art of living’ philosophy, offering solutions that prioritise practicality, durability, and c

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The Hotel Toolbox aiding Growth

Hotel Management

Whether you’re an expanding multi-hotel business, or a single-hotel operator focused on elevating your business, having a toolbox of resources is essential. That’s where Choice Hotels comes in, offering the support and expertise you need to drive success at every level. “It’s a big toolbox,” says Greg Winston, Group General Manager of M&G Group, explaining why he’s chosen to continue expanding the Group’s collection of hotels with Choice Hotels.

Hotels 130
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Four Seasons Hotel Hangzhou at Hangzhou Centre now open

Hotel Designs

Hotel Designs Four Seasons Hotel Hangzhou at Hangzhou Centre now open Four Seasons Hotel Hangzhou at Hangzhou Centre now open Alongside busy shops and trendy restaurants on the edge of the city’s leafy green Wulin Square rises a gleaming new tower crowned by the now open Four Seasons Hotel Hangzhou at Hangzhou Centre… Four Seasons Hotel Hangzhou at Hangzhou Centre’s 188 guestrooms and 26 suites, beautifully designed by Avalon Collective , all offer elevated views from the 19th to 29t

Resorts 106
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!